民航乘务英语- 课件Mission 3、4 起飞前、巡航阶段

民航乘务英语EnglishforCabinCrewMission3PriortoTake-off任务三

起飞前Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission3PriortoTake-offPart1LearningObjectives知识目标：掌握航班起飞前乘务组工作职责和英语服务用语。能力目标：1.运用起飞前乘务组工作要点进行英语对话及客舱对客服务。

2.具备起飞前相关英语广播词的听说能力。素质目标：提高安全意识，遵循岗位规范。Part2ConversationI.Pointsofservicelanguage.（1）Askingpassengersforcooperation寻求乘客合作Pleasefastenyourseatbelt.请系好安全带。Pleaseswitchoffyourphone/laptop/electronicdevices.请关闭手机/笔记本电脑/电子设备。Wouldyoupleasestowyourtraytable?请把您的小桌板收起好吗？Wouldyoupleaseputyourseatbacktotheuprightposition?请把您的座椅靠背调直好吗？Canyouhelpmeopenthesunshade?能麻烦您帮忙把遮光板打开吗？Mission3PriortoTake-off（2）Expressingthankstopassengersforcooperation感谢乘客的合作Thanksforyourunderstanding.感谢您的理解。Thanksforyourcooperation.感谢您的配合。Yourcooperationwillbeappreciated.非常感谢您的配合。Mission3PriortoTake-offPart2ConversationI.Pointsofservicelanguage.（3）Explainingtopassengers向乘客做解释Accordingtocabinsafetyregulation,thecabinservicewillbesuspended.根据客舱安全规定，客舱服务将暂停。Forthesafetyconcern,sir,pleaseswitchyourphonetoflightmode.出于安全考虑，先生，请把您的手机调至飞行模式。AccordingtoCAACregulations,youcannotputyourbagundertheseat.根据中国民用航空管理局的规定，您不能将您的包放在座位下。Mission3PriortoTake-offI.Pointsofservicelanguage.Part2ConversationII.Listentotheconversationandfillintheblanks.音频P：PurserFA1/2：flightattendantsPA1/2：PassengersT：Tracy（thetransferpassenger）Mission3PriortoTake-offPart2ConversationFA1：Excuseme,sir.MayIhelpyouputthisbag（1）

?PA1：Sure,that’skindofyou.FA1：Mypleasure,sir.Pleasefastenyourseatbeltandswitchoffyourlaptopaswe’lldepart.PA1：Iamstillonanimportantonlineconference.FA1：Sorry,sir.Wewilltakeoffsoon.Forflightsafety,pleaseturnoffyourlaptopassoonaspossible.Youcanuseyourlaptopinabout20minutesaftertakeoffwhen（2）

.PA1：Isee.FA1：Thanksforyourunderstandingandcooperation!PA1：Willcabinservicebesuspendedduringtake-off?Scenario1Mission3PriortoTake-offFA1：Yes.Accordingtocabinsafetyregulations,cabinattendantscanonlydosafety-relatedworkwhentheplaneisinthecriticalphasesof（3）

.Duringcriticalphases,we’ll（4）

.PA1：That’sallright.FA1：Thanksforyourunderstanding.AnythingelseIcandoforyou?PA1：No,thanks.FA1：Ifyouneedfurtherhelp,youcan（5）

.Thenwewillcomeoversoon.Haveanicetrip.Scenario1Mission3PriortoTake-off（Ladiesandgentlemen：MayIhaveyourattentionpleaseforthevideoofsafetydemonstration?Afterwatching,ifyouhaveanyquestions,pleasecontactourflightattendants.）PA2：Excuseme,wouldyoupleasetellmewherethelifevestislocated?Ididn’tcatchthevideoclearly.FA2：Sir,yourlifevestislocatedunderyourseat.PA2：CanIremoveit?FA2：I’msorry,sir,butitcanonlybeused（6）

.Pleasedonotremoveitunlessinstructedbyyourflightattendant.PA2：OK.Andwhereistheoxygenmask?I’malittlenervousaboutflyingforthefirsttime.FA2：Don’tworry,sir.Youroxygenmaskisaboveyourhead.Itwilldropdown

automaticallyincaseofanemergency.PA2：Thankyou.That’sarelief.Scenario2Mission3PriortoTake-offFA2：Forfurtherinformation,youcanreadthesafetyinstructionintheseatpocketinfrontofyou.PA2：OK.That’ssokindofyou.FA2：Sir,please（7）

andturnyourmobilephoneintoflight

mode.Ifyouhaveanyotherquestions,donothesitatetocontactus.PA2：Sure.Iwill.FA2：Enjoyyourflight.Scenario2Mission3PriortoTake-off（Fiveminutesafterthecabinsafetycheck）（“Ladiesandgentlemen：Thisisyourpurserspeaking.Thecaptainhasinformedusthatwewillbedelayed（8）

.Wewillstayhereforabout15minutes.Furtherinformationwillbegivenassoonaspossible.Wethankyouforyourunderstandingandcooperation.”）T：Excuseme!Purser!Ihaveaconnectingflightthen.Willthisdelayinfluencemytransfer?P：Ma’am,wouldyoupleasetellmetheexactinformationofyourconnectingflight?I’llreportittothecaptain.Ourcrewwillgogreatlengthtoguaranteeyourtransfer.T：Well.MyconnectingflightisSQ028,fromSingaporetoSeattle.The（9）

is13：45.P：Ihavetakenthemdone.Scenario3Mission3PriortoTake-offT：It’ssokindofyou.Oh,waitingissoannoyingandboring.P：Ma’am,Icanunderstandyourfrustration.Wehavesomemagazinesonboardtoday.HowaboutIbringthemtoyouforyourchoice.T：Soundsagoodidea.P：Waitamoment.I’llcomebacksoon.P：Excuseme,ma’am.Thesearethemagazines.Andwe’realsoinformedthattheweatherisgettingbetterandwe’lltakeoffsoon.Wouldyoupleaseputyourseatbacktotheuprightpositionandhelpusby（10）

?T：That’sgreat.Thanks.Scenario3Mission3PriortoTake-offIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdotheflightattendantscheckthecabinsafetybeforetake-off?（2）Doesthepassengerneedtoswitchthelaptopoffimmediately?Why？（3）Duringthephaseoftake-off,willcabinservicebesuspended?Why?（4）Whatcausestheflightdelay?Canyoufigureoutsomeotherfactorsthatwouldcausethedelay?（5）Howdoesthepurserservethepassengerduringthewaiting?Mission3PriortoTake-offIV．Practice.（1）Practicetheabovedialoguewithyourpartner.（2）Workingroupsandroleplaytheconversation.Mission3PriortoTake-offPart3AnnouncementI.Greeting.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.OurflightCA4137isfromChongqingtoBeijing.Theflighttimewillbe2hoursand35minutes.ItisourpleasuretogreetourPhoenixMilesfrequentfliersagain.Theentirecabincrewarepleasedtohaveyouonboard.Thankyou.Mission3PriortoTake-offPart3AnnouncementII.Safetycheck.Ladiesandgentlemen,

Ouraircraftisabouttobepulledoutfortaxiing.Flightattendantswillmakeasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatbacktotheuprightposition，openthesunshades,switchofflaptopsandmobilephones,orturnmobilephonesintotheflightmode.In-seatpowerisnotallowedtouseduringtaxiingandtake-off.

Wekindlyaskyounottosmokeoruselithiumportablechargerincludingwirelessonethroughouttheflight.Pleasedonottouchthecabindoorsandemergencyexitsifthereisnoemergentevacuation.

Thankyouforyourcooperation.Wehopeyouenjoyyourflight.Mission3PriortoTake-offPart3AnnouncementIII.Safetyremindingfortake-off.Ladiesandgentlemen,

Asweareabouttodepart,pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou.Mission3PriortoTake-off民航乘务英语EnglishforCabinCrew民航乘务英语EnglishforCabinCrewMission4Cruising任务四

巡航阶段Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementPart1LearningObjectives知识目标：掌握巡航阶段的基础工作职责和机上餐饮服务、细微服务、免税品销售等英语用语。能力目标：1.运用巡航阶段工作要点进行英文对话和对旅客提供餐饮服务、细致服务等客舱服务。

2.具备巡航阶段相关英语广播词的听说能力。素质目标：提升创新意识，彰显文化自信。Mission4CruisingPart2ConversationI.Pointsofservicelanguage.（1）Providing“CareMore”services提供细微服务Sir,duringtheflightwerecommendyoutodosomesimplein-seat-exerciseseveralminutesperhour.Dodrinkplentyofwater.Theyaregoodforyourhealth.先生，飞行中我建议您每小时在座位上做几分钟简单的运动。一定要多喝点水。这样对您健康有好处。Doyouneedhottowel/blanket?您需要热毛巾/毛毯吗？Howwouldyoulikethecabintemperaturenow?您觉得现在的客舱温度怎么样？Ifyoufeelcold,youcanadjusttheairconditionerbyturningtheknob.如果您觉得冷，您可以调节空调旋钮。WehavepreparedseveralkindsofmandarinandEnglishmagazinestoday.我们今天准备了多种中英文杂志。Mission4Cruising（2）Introducingfoodandbeverage介绍餐食和饮料Wehaveprepareddinnerforyou.Whenwouldyouliketohavethemeal?我们为您准备了晚餐，您想什么时候用餐呢？Wehavepreparedappetizer,soup,salad,maindishanddessertforyou.我们为您准备了前菜、汤、沙拉、主菜，之后还有甜点。Wehaveavarietyofdrinksonboardtoday,suchasfruitjuice,sparklingwaterandspirits.Whatwouldyouliketodrink?我们飞机上有果汁、气泡水和烈酒，您想要喝点什么呢？Thisisyourcoffee,andhere’syoursugarandcoffeemate.这是你的咖啡，这是糖和伴奶。Howwouldyoulikeyourwhiskey?Straightorontherocks?请问您的威士忌需要加冰还是直接喝呢？Haveyoufinishedyourmeal?MayItakeawayyourtray?您用完餐了吗？我能收走托盘吗？Mission4Cruising（3）Recommendingduty-freeitems推荐免税商品Whatkindofitemsareyouinterestedin?您对哪种产品感兴趣呢？Wehaveawideselectionofduty-freeitemsonboardtoday.Howaboutthiscosmeticsetwhichisexclusiveforourflight?Yourgirlfriendissuretoloveit.今天我们飞机上有很多免税品可供选择。这个化妆品套盒如何？这是我们航班特有的。您女朋友一定会喜欢的。Abottleofperfumeandawatch,thatcomesto2,680yuanintotal.一瓶香水加一块手表，一共2680元。Weacceptcashandcreditcards.我们接受现金和信用卡支付。Youcanpayineuro.TheexchangeratebetweeneuroandRMBis1∶7.6.您可以用欧元支付。欧元和人民币的汇率为1∶7.6。Mission4CruisingII.Listentotheconversationandfillintheblanks.音频FA：flightattendantsPA1/2/3/4：PassengersJ：JewishpassengerMission4CruisingPart2Conversation（Theairplanehasreachedthecruisingaltitude.Thefastenseatbeltsignhasbeenturnedoff.）（Ding~ding~ding~）FA：Hello,sir.WhatcanIdoforyou?PA1：Hello.CanIusethelavatorynow?FA：Certainly,sir.Youcanusethelavatoryas（1）

.PA1：Thankyou.MayIhaveacupofwater?Ineedtotakemedicine.FA：Allright.I’llbringittoyoulater.YourseatNo.is37A?PA1：Yes.Thanks.（Amomentlater）FA：Excuseme,sir.Thisisyourwater.PA1：Oh,thanks.Wouldyoupleasepassmetheblackbackpackintheoverheadcompartment.Mymedicineisinit.Scenario1Mission4Cruising（FA：Sure.Theblackone?PA1：Yes.FA：Pleasetakeit,sir.PA1：CanIdirectlyputitinfrontoftheseatwhichwouldbemoreconvenient?FA：I’msorry,sir.Thisistheemergencyexit.Noitemsareallowedtobeputhereincaseof（2）

.Hopeyoucanunderstand.IfyouwanttotakeanythingI’dbehappytohelpyou.PA1：OK.Iunderstand.Thankyou.FA：Mypleasure.Scenario1Mission4CruisingFA：HelloMadam.Isawyourbabywakeupjustnow.ThisisyourbassinetandIalsobringyouthebaby’sblanketandpillow.MayIhelpyousetitup?PA2：Yesplease.Oh,sheshouldbehungryandhasbeencryingforawhile.Canyouhelpmepreparetheformulamilkpowder?FA：Ofcourse.MayIknowtheamountof（3）

andwaterrespectively?PA2：4scoopsofmilkpowder.Andthencheckthescaleonthebottle.Weneedabout（4）

ofwater.FA：Okay.Givethemtomeplease.Don’tworry.Themilkwillbereadyinasecond.PA2：That’ssokindofyou.（Aminutelater）FA：Madam,themilkisready.Ihavetriedthetemperature.Pleasecheckitagain.PA2：Quiteright.Thankyousomuch.Scenario2Mission4CruisingPA3：Excuseme,（5）

andthereisnosound.FA：Letmehelpyouadjustit.Thereisanentertainmentadjustmentbuttononthesideofthearmrest.Theleftbuttonistoselecttheprogramchannel,andtherightbutton（6）

.Letmeshowyou,justlikethis.PA3：Oh,there’sasound.Thankyousomuch.FA：Youarewelcome.Ifyouneedanyotherhelp,justpressthecallbuttonandIwillcomeoversoon.PA3：Fine.Scenario3Mission4Cruising（Dearpassengers,thisispurserspeaking.Wewillservein-flightmealsandbeverages.Todaywehavechickenrice,beefnoodlesandavarietyofdrinks.Inthemeantime,wealsoprovideyouwithinformationaboutallergensofonboardmeals.Ifyouneedsuchinformation,pleasecontactus.Wehopeyouenjoyyourmeal!Thankyou!）FA：Excuseme,sir,it’sdinnertimenow.You’veordereda（7）

,right?J：Yes.It’sright.CanIhaveitnow?FA：Sure.Thisisyourkoshermeal.Enjoyit.J：Thankyou.Scenario4Mission4CruisingPA4：Hello,Iwanttohavechickenrice.FA：Sorry,madam.Weareoutofchickenrice.Weonlyhavebeefnoodlesnow.You

cantrythebeefnoodles,whichalsotastesgood.PA4：Isthatspicy?FA：Notspicy,ma’am.Itiscurryflavor.PA4：I’lltryit.FA：Yourbeefnoodles.Whatwouldyouliketodrink?Wehave（8）

,coffeeandsparklingwater.PA4：None.Doyouhavesomehottea?FA：Yes,wehavegotgreenteaandoolongtea,whichonedoyouprefer?PA4：Oolongtea,please.FA：Thisisyourtea.It’shot.Pleasebecareful.Scenario4Mission4Cruising（Announcementforduty-freesales）FA：Duty-freesales…Cigarettes,perfume,watches,toys…PA3：Hello,canyourecommendperfumetome?Iwanttochooseoneformydaughterasagift.FA：Youaresuchagoodfather.Thesetwobrandsaregoodchoices,bothofwhichare100ml.Thisbottletastessweetandfreshandthepriceis65USdollars.Thisoneismoreretroandalittlemoreexpensive,whichcosts80USdollars.PA3：Whichonedoyouthinkisbetter?FA：Girlsshouldpreferthislightperfume.It’sverypopular.PA3：Thatsoundsgreat.HowmuchisitinRMB?FA：TheexchangerateofUSdollarandRMBis1∶6.8.1USdollarequals6.8yuan.Then65USdollarscometo442yuan.PA3：I’lltakethisone.Scenario5Mission4CruisingFA：Howdoyouwanttopay?（9）?

PA3：Creditcard.FA：OK,atotalof$65,creditcardpayment.Doyou（10）

?PA3：Yes,Ineedareceipt.FA：Noproblem,thisisyourperfume.Thisisthereceipt.Pleasekeepit.PA3：Thankyouverymuchforyourrecommendation!FA：It’smypleasure.Duty-freesales…Cigarettes,perfume,watches,toys…Scenario5Mission4CruisingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whydoesthefirstpassengerasktheflightattendanttohelpwiththebackpackintheoverheadcompartment?（2）Doyouknowhowtopreparetheformulamilkforthebabyinthesecondpassage?（3）Howdoestheflightattendanthelpthepassengersolvetheproblemofearphone?（4）Howdoestheflightattendantservethepassengerwhoorderedspecialmeal？（5）Whatduty-freeitemdoesthepassengerchooseatlastasagiftforhisdaughter？Mission4CruisingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission4CruisingPart3AnnouncementI.Reachingthecruisingaltitude.Ladiesandgentlemen,

Ourplanehasreachedthecruisingaltitude.WehavejustleftBeijingCapitalInternationalAirport.T