民航乘务英语- 课件Mission 5 准备降落

民航乘务英语EnglishforCabinCrewMission5PreparingforLanding任务五

准备降落Part1LearningObjectives知识目标：掌握准备降落阶段的工作职责和机上英语服务用语。能力目标：1.运用英语完成准备降落阶段的对话及其他客舱乘务工作。

2.具备独立进行准备降落阶段的客舱英文广播的能力。素质目标：具备法律意识，厚植家国情怀。Mission5PreparingforLandingPart2ConversationI.Pointsofservicelanguage.（1）Feedbackfrompassengers旅客回访Didyouhaveagoodflight?此次飞行还愉快吗？Areyousatisfiedwithourcabinservice?您对我们的客舱服务还满意吗？Howdoyouthinkaboutin-flightmeals?机上餐食还可口吗？Canthein-flightentertainmentsystemmeetyourneeds?机上娱乐系统能满足您的需求吗？Doyouhaveanysuggestionsaboutourcabinservice?您对我们的客舱服务有什么意见和建议吗？Thisisthecommentcard.Wouldyoupleasegiveussomeadvice?Youropinionisveryimportantforus.这是意见卡，希望您留下宝贵的意见。您的意见对我们非常重要。Mission5PreparingforLanding（2）Caremoreforspecialpassengers特殊旅客细微服务Hello,sir.Doyoustillneedtogotothelavatory?Itwillbeclosedsoonbecauseourplaneisabouttodescend.先生，您好。您还需要去趟洗手间吗？因为我们的飞机马上下降，洗手间很快就要关闭了。Hello,sweetie.Pleasestayinyourseatandwewillaccompanyyoutolookforyourfamilyafterlanding.Pleasefeelfreetocallmeifyouneedanyhelpontheflight,OK?小朋友，落地后在座位上等着，我们会有人陪你一起去找你的家人。如果在航班上需要任何帮助，请尽管叫我们，好吗？Youmayfeelalittlediscomfortinyourearsduringdescent.Butdon’tworry,itcanberelievedbyswallowing.待会儿下降期间您可能会感到耳痛。不过不要担心，您可以通过吞咽动作来缓解。Mission5PreparingforLanding（3）Checkingsupplies清点用品Flightattendantsineachareachecktheinventoryofgalleyandcabinservicesupplies.各区域乘务员清点厨房及客舱服务用品。Allgalleysupplieshavebeenchecked.厨房用品清点完毕。60earphonesweretakenback,and5weredamaged.耳机回收了60个，有5个损坏。Theduty-freegoodshavebeencheckedandthetransactionamountiscorrect.免税品核对完毕，交易额正确。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到达及中转信息问询WhatisthetimedifferencebetweenBeijingandParis?北京和巴黎的时差是多少呢？Beijingis7hoursaheadofParis.So,thetimeinBeijingis9：27inthemorning.北京比巴黎提前7小时。所以现在北京时间应该是早上9点27。I’lladjustmywatch.好的，我调一下我的手表。What’sthetemperatureontheground?地面的温度如何呢？Weareexpectedtoarriveatourdestinationat12：00withgroundtemperatureof20degreesCelsius.我们预计在12：00到达目的地，地面温度20摄氏度。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到达及中转信息问询Whichterminalshallwearriveat?我们停留哪个航站楼呢？Isthetimesufficienttotransferfromterminal1toterminal2?从T1到T2航站楼，中转时间足够吗？Howlongdoesittaketogettothetransfercounter?到达中转柜台需要多长时间？YourbaggagewillcomeoutfromcarouselNo.5.您的行李转盘在5号。Mission5PreparingforLandingII.Listentotheconversationandfillintheblanks.音频FA：flightattendantsPA1/2/3/4：PassengersT：Tracy（thetransferpassenger）S：Sara（thepassengerwithababy）Mission5PreparingforLandingPart2ConversationPA1：Excuseme,couldyoupleasegivemean（1）

?FA：Sure,ma’am.AnythingIcanhelpwith?PA1：Thatwouldbebetter.Iamnotclearabouteverything.Pleasecheckitforme.FA：Letmehavealook.Um~here,youneedtofillinyourpassportnumber,andyouraddressinthiscity.Thesefollowingblanksareforitemsto（2）

.Youjustdeclarethemonebyoneasrequired.Finally,signyournamehere.PA1：Ihavetakensomemushroomwithme.DoIneedtodeclare?FA：Yes,accordingtothequarantineregulationsofSingapore,youneedtodeclare.PA1：Allright.I’mclearnow.Thanksforyourhelp.FA：It’smypleasure,ma’am.Ifyouneedfurtherhelp,I’dbehappytoserveyou.Scenario1Mission5PreparingforLandingFA：Hello,madam.Didyouhaveagoodrest?Youjustmissedthemealwhilesleeping.Westillhavesometime.Doyouwanttohavedinnernow?PA2：Yes,Igotaquitegoodsleeping.Whatdoyouhaveonboardfordinner?FA：Wehavepreparedbeefnoodlesonboardtoday.Wecanalsoserveyou（3）

,coffee,teaandsoftdrinks.PA2：OK,beefnoodlesandonecupofcoffeewithoutsugar,please.FA：Well.We’llbringthemtoyousoon.（…）Scenario2Mission5PreparingforLandingFA:Excuseme,ma’am.Hereareyourbeefnoodlesandcoffee.Enjoy.PA2：Thankyou.Howlongwillittaketoarrive?FA:About50minutes.WeexpecttoarriveinSingaporeat12：45.ThegroundtemperatureinSingaporeis（4）

.PA2：Wow,that’sapleasantweather,isn’tit?FA:Yes,indeed.IwishyouallthebestinSingapore.Scenario2Mission5PreparingforLandingT：Excuseme?FA：Yes,madam.WhatcanIdoforyou?T：IneedtotransittoSeattleafterarrivingatSingaporeChangiAirport.Thedeparturetimeforthe（5）

is13：45.HowlongwillittaketoarriveinBeijing?I’malittleworriedwhetherit’llbelatebecauseofthedelayaswellasmytransferringfromTerminal1toTerminal3.FA：Wearesorryagainforthedelay.Don’tworry.The（6）

is12：45.Youstillhave1hourtotransfer.We’vealreadycontactedthegroundstaffwhowillassistyouinexpeditingthetransferprocedureafterlanding.T：Terrific.Whatanattentiveservice!FA：It’sourpleasure.AnythingelseIcandoforyou?T：No,thanks.Scenario3Mission5PreparingforLandingFA：Excuseme,madam.Weexpecttoarrivein45minutes.Howdoyoufeelaboutthisflight?S：Well.Thisisawonderfulexperience.Youprovidedmeticulousservice.FA：Quitegladtohearthat.NowIneedto（7）

.Pleaseallowmetoremindyouthatpleaseholdyourbabyandfastenthebaby’sbeltwhilelanding.S：OK,I’llholdher.FA：Thankyouforyourcooperation.Mycolleaguewillcometoassistyouingettingofftheplaneafterlanding.S：Wow,that’sawesome.Thanksalot.FA：It’sourpleasure.Scenario4Mission5PreparingforLanding（Announcementforsafetycheck）PA3：Youneedto（8）

now？FA：Don’tworry.Youstillcanuseitforawhile.We’llcollectthemin5minutes.Itakeawaythegarbageforyoufirst.Sir,yourtraytableshouldbestowed.Please

helpusbyopeningthesunshades.PA3：Iwill.CanIusethelavatorynow?FA：Yes.Itisavailablenowanditwillbeclosedin10minutes.PA3：Isee.Thankyou.…Scenario5Mission5PreparingforLandingFA：Excuseme,ma’am,weare（9）

.Wouldyoupleaseputyourseatbacktotheuprightposition?PA4：Oh,wearearriving.I’llputitback.MayIhaveonemorecupoforangejuice?FA：I’msorry,ma’am,butthecabinservice（10）

.We

anticipateyourunderstanding.PA4：Nevermind.Thankyou.FA：Thankyouforyourunderstanding.Scenario5Mission5PreparingforLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whatformdoesthepassengerrequestfromtheflightattendant?（2）Whatdoesthepassengeraskfordinneranddrink?（3）IsthetimesufficientforthepassengertotransfertoSeattleafterarrivingatChangiairport?（4）Howdoestheflightattendantservethepassengerwithababybeforelanding?（5）Canthecabinservicebecontinuedwhentheplaneisabouttodescend?Mission5PreparingforLandingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission5PreparingforLandingPart3AnnouncementI.CIQcarddistribution.Ladiesandgentlemen,

Wewillbedistributingthe（ArrivalCard/CustomsDeclarationForm/HealthDeclarationForm）.Ifyouhaveanyproblemsfillingintheform,pleasecontactourflightattendantsandwewillbegladtoassistyou.Afterlanding,pleasesubmitthecompletedformstotheofficialsoftheCustomsandImmigrationAuthority.

Thankyou.Mission5PreparingforLandingPart3AnnouncementII.CIQregulations.Ladiesandgentlemen,

IncompliancewithAustralianQuarantineregulations,passengersmaynotbringinallfooditems,animalproductsandplantproducts,includingmeat,nutsandfruits,dairyproducts,packagedfoods,processedfoods,plantbranch,seedsandsouvenirsmadefromwood,plantoranimalmaterial.Passengerswhoareinpossessionofsuchitemsarekindlyrequestedtodisposeofthemorpresentthemtoyourflightattendantspriortolanding.Theentrycardisalegalinstrument,pleasefillinittruthfully.Falsedeclarationsmayresultinfin