剑桥商务英语听力练习(1-5)录音脚本

PAGEPAGE2剑桥商务英语（中级）听力练习1-5录音脚本及参考答案2009年6月听力练习1ListeningPartOneI.Questions1-12Youwillhearthreetelephoneconversationsormessages.Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachrecording.ConversationOne(Questions1-4)W:Personnel.M:Hello,it’sTimherefromFinance.W:Hi,Tim.M:I’vehadaletterfromtheTaxOfficeaboutastudentwhoworkedherelastsummer.Iwonderifyoucouldlookitupinyourrecords.W:Sure,what’sthename?M:ThesurnameisJaye,firstname’sSteven.W:How’shespellhissurname?M:J-A-Y-E.Gotthat?W:Oh,yes,hereweare,livesat183SchoolRoad,Barnfield.M:Yes,that’stheone.W:AndyousayhewasworkinginFinance?M:Um…CustomerServices,actually.W:Ah,theyhadlotsofstudentsworkingforthemlastsummer.M:Well,thetaxpeoplewanttoknowhisexactjobtitle,I’mnotsurewhy.W:Mm…letmesee.Oh,hewasanofficeassistant.M:Right,gotthat.Theyalsowanttoknowabouthismonthlyearnings.W:Let’shavealook.£538.70amonth.Oh,sorry,hewasascaleone,sothat’s£457.60.Anythingelse?M:That’sfine,thanks.I’llsendthemtheinformationtoday.ConversationTwo(Questions5-8)W:Hello,Black-BallPrinters.JulieDavid’sspeaking.HowmayIhelpyou?M:Hello,thisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoStevenKirbyaboutthestationaryyou’reprintingforus.W:I’mafraidStevenisawayuntilFriday.M:Oh,yousee,I’mnotveryhappywiththebusinesscardsandIwanttoseeifIcouldmakeacoupleofchangestothepaper,too.W:Wouldyoulikemetopassonthemessage?M:Yes,please.ThethingisI’vejustreceivedyourproofs.Thecardsthemselvesarefine,butyouseemtohavemisunderstoodthequantities.I’msureIaskedfor500foreachoftheMarketingExecutives,and750formebutyou’veputeveryonedownfor750.W:Right,I’vemadeanoteofthat.Isthereanythingelse?M:Yes,well,thisismymistakereally.CouldyouaskSteventomovethecompanylogofurthertotheleft?It’stooclosetotheaddressofthemoment.Ithinkthat’sallfornow.Thanks.ConversationThree(Question9-12)W:Jeff?M:Yes?W: Ijustwanttofindthelinesforthepreparationforthedelegationnextweek.M:Certainly.It’sThursday,isn’tit?W:Yes.Now,canyoumakesurethateachofthemgetsanamebadgeandtheinformationpack?Thebadgesaredonebutyouneedtopreparethepackswithallrelevantinformation.M:Ok,thatshouldn’ttaketoolong.Whataboutcatering?W:Coffee’sorganizedfor11:03,butlunch,it’s1:00.Weneedtoreserveitfor12people.Theofficerestaurantisclosenextweek,canyouringtheParkHotel.TheGrandHotelwasabitdisappointinglasttime.M:I’llgetdowntothat.W:Now,they’llbecomingstraightfromthestationandthetaxiwouldbringthemtothefrontgate,somakesureyou’retheretogreetthem.That’llbeabout10:00.M:10:00,andthen…W:…intoreception,Ithink.Makesurethenewdesignsareondisplay.Iwantthemtoseethosefirst.M:Ok.W:Oh,letmeknowifallisfinalized.Bye.ListeningPartTwoII.Questions13-1713.W:Wellnowonderthebank’sreturneditunpaid.Look,thefiguresdon’tmatchtheamountinwords.Iexpectsomeonewasfillingitintoomuchofahurry.Let’ssee,we’dbetterissueanotheronestraightawaytopayMrs.Burton,becauseit’llbeanotherthreeweeksifwewaitforthenextcycleofpayments.Herexpensesonthatsalestripwereprettyhigh,anditwouldn’tbefairtokeepherwaitingmuchlonger.14.M:Someofthesuppliersarealreadyaskingabouttheincreases.I’llcheck,butIseemtorememberfromlastweek’smeetingthatintheendweagreedonthreepercent.SowhatI’lldoisgodowneachcolumnandcalculatethenewamounts,andthenitcanbeprintedintimetobeinsertedintothenewbrochures.Canyoucheckthefiguresforme,though,beforeitgoestotheprinters?15.W:We’vejustreceivedthepaperworkfromyouaboutcleaningourpremises,andIhavetosaythatitdoesn’treflectwhatweagreedinourconversationlastweek.Foronething,itsaysthatwehavetosupplyoursecuritycode,andforanotheritspecifiesmonthlypaymentinadvance,andItoldyoubothofthosewereoutofthequestion.I’mafraidIreallycan’tsignthis.Couldyousendmearevisedone?16.M:Ofcourse,thisonlygivesaverygeneralpicture.Butasyoucansee,cashisaparticularlyhealthyarea.That’sevenwhenwetakeintoaccountregularoutgoingsonloansandleasingequipment,whichareincludedinthefinaltotals.Andevenmoresignificantly,unpaidordersareactuallyexcludedfromthefinalcalculation.Theserepresentasumofapproximatelythirtythousandpounds.Withthatinmind,wecansaythatthecompany’soverallpositionisstillstrong.17.W:I’vejustaskedtheArdenConferenceCentreaboutavailabilityforournexttrainingseminar,andtheysaidtheystillhaven’tbeenpaidfortheonebeforelast,whichshould’vebeendealtwithsixmonthsago.I’vehadtoaskthemtosendaduplicate!Wereallymustbecareful.Ardengiveusveryfavorableprices,butwehaven’tgotacontractwiththem–Canyoudealwithitstraightawaysowestayintheirgoodbooks?Listening1参考答案1.Jaye 2.CustomerServices3.officeassistant 4.457.605.EuropeHolidays 6.businesscards7.MarketingExecutives 8.(the)(company)logo9.informationpack 10.ParkHotel11.frontgate 12.newdesigns13E14B15G16F17A听力练习2ListeningPartOneI.Questions1-12Youwillhearthreetelephoneconversationsormessages.Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachrecording.ConversationOne(Questions1-4)M:Goodmorning,OakleafBusinessTraining,howcanIhelpyou?W:Hello,myname’sEnidStevenofUpLeoSmithI’vebookedtwoone-daycourses,butnowIneedtochangeoneofthem.M:Letmegetyourdetailsuponthescreen.Right,you’vebookedReportWritingnextmonth.W:Yes,thatone’sok,it’sTakingMinutesthatIcannotmanageonthe8thofJuly.Doyouknowwhenit’srunningagain?M:Oh,letmesee.Mm,notuntilthe18thofSeptember,I’mafraid.W:Thatsoundsfine.Oh,IthinkI’llbeabroadthen.M:Thenthere’sthe1stand13th,October.W:Ilikethelatedate,please.M:Fine,I’llchangeyourbooking.W:Anotherthing.Itsaysinyourbrochureeveryoneattendingacoursegetsacertificate,butIhaven’treceivedoneforacourseItooklastJanuary.M: Oh,I’msorryaboutthat.Whichcoursewasit?W:Ah…somethingtodowithdealingwiththepublic.M: Mm,thatmustbecustomerservice.W:Soundsfamiliar.M:Ok,I’llputitintheposttoday.W:Thankyouverymuch.Goodbye.M:Goodbye.ConversationTwo(Questions5-8)M:Hello,**Telecoms.W:I’dliketospeaktoTonyWilson,please.M:I’mafraidTonyisn’tavailable.CanItakeamessage?W:Yes,please.I’mSheilaDallasfromWorldNet.M:Right.W:I’mringingaboutthetelephonesystemyourfirminstalledhereyesterday.Wearenothappywithit.M:Oh,dear.Whatseemstobetheproblem?W:Firstofall,yourengineersaidwiththenumberoftheextensionswe’vegot,6outsidelineswouldbeenough,butweaskedfor8.Andanyway,you’vechargedusforthelargersystem.M:Right,we’lllookintothat.W:Then,wheneverwetrytotransfercallsfromoneextensiontoanother,weloosethem.We’refollowingtheinstructions,butitjustdoesn’twork.M:Isee.W:Andfinally,couldyouaskTonytochecktheinvoiceplease?Hepromisedusadiscountoninstallationwhichisshownononeoftheequipment,butthatisn’tthere.M:Right,I’msorryaboutthat.I’llgetTonytocontactyouassoonashe’sfree.W:Thankyou.Goodbye.M:Goodbye.ConversationThree(Question9-12)M:Goodmorning.MarketingDepartment.PeterMenziesspeaking.W:Hello.CouldIspeaktoJohnFitzgerald,please?M:I’mafraidhe’snotintheofficeatthemoment.W:Well,thisisElizabethParnellcalling.IwantedtotalktoJohnaboutthemeetingnextweek.Yousee,IonlygetbackonTuesdaynightfromatradefairintheStates.M:So,wouldyoulikemetogivehimamessage?W:Yes,couldyouaskhimifwecanpostponeWednesday’smeeting?Tillafterlunch.Thatwouldbeeasier.Itwasoriginallygoingtobeattena.m.M:OK.I’llaskhimtochangeit.I’llgetbacktoyouwithatime.W:Thanks.Andcouldyoualsoaskhimtoaddanotheritemfordiscussionatthemeeting?Ithoughtweweregoingtotalkabouttherevisedbudgets–butIcan’tseethisontheagenda.M:OK.I’dbetteraskhimtocallyou…W:Yes,please.I’matHeadOfficeatthemoment.Canhephonemeheretoday–Iwon’tbebackatmyowndeskuntiltomorrowafternoon.M:Right,I’llgivehimthemessage.W:Thanks.M:Bye.W:Goodbye.ListeningPartTwoII.Questions13-1713.W:Yes,itwasinteresting.Someofitwasratherobvious,ofcourse,likedressingsmartly,makingsureyouarriveontime,thatsortofthing.Butthere’salsoquitealotI’veneverreallyconsidered,likewaystointerpretwhattheadvertisementisreallyaskingfor,readingbetweenthelines,andthesectionwhichlistssomeoftheharderquestionstheytendtoaskyouwitheffectiveanswersyoucangive.14.M:Invaluable,I’dsay,suchashowtopreventmakingsomeofthemoreembarrassingmistakes.Itgivesyoukindoftimescaletofollowthrough.Forexample,theystressthatyouneedtogetpublicityuprunningagood6monthsbeforeyouwanttostagetheevent.Andyourmainspeakersbookedearlierthanthat.Theysayyoumustmakesureyougotagoodassistanttosupportyou.Checkthedetails.15.W:Actually,althoughitwasabitlong,itwasdefinitelyuseful.Thetroubleoftenis,whenthemanagementtakeonnewstaff,theydon’tnecessarilyreallyknowwhatskillsandqualitiesareneeded.Iwantsomeonewho’smorethanjustasecretarytypingoutletterseveryday.I’mlookingforarighthand,someonetodoeverything,andthisbookspellsoutwhatthatmeans.Ithelpsmetodropoutajobdescription.16.M:Well,IwishIreaditsomeyearsago,thatwouldhavesavedmefromsomeofmyworstinefficiencies.Irecommendittoanyone.Itshowsyouhowtoproduceaperfectscheduleforgettingthroughyourworkload.Onceyou’vegotyourselforganized,madelistsoftasksandpriorities,youcanmakebestuseofeachandeveryday.Otherwise,you’rejustconstantlyconfusingyourPAwithendlessrequestsallterriblyurgent.17.W:Certainly,alotofthebookwasveryspecialized,butitdidgivemeanideaofhowtheagenciesdothejob.Ofcourse,theyarethepeoplewithcreativeideas,theexpertise,soI’mhappytotrusttheimagedevelopmentworktothem,butIreadthebooksoIcouldtalktothemonequaltermsaboutwhatweweretryingtodoandhowwellitfitsinwithouroverallbusinessstrategy.Listening2参考答案1.TakingMinutes 2.13(th)October3.certificate 4.CustomerService5.Worldnet/WorldNet 6.outsidelines7.transfercalls 8.(the)equipment9.tradefair 10.afterlunch11.revisedbudget 12.HeadOffice13.H14.E15.F16.A17.D听力练习3ListeningPartOneI.Questions1-12Youwillhearthreetelephoneconversationsormessages.Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachrecording.ConversationOne(Questions1-4)M:Hi,Janet,thisisAlan.I’vejusthadaninterestingconversationwithamanformElectrolin.Itshouldreallybefollowedupwithavisitorsomething,butI’monaholidayfromtomorrow,socouldyoudoitforme?W:Sure.Isheinterestedinaccountancypackage?M:Iwishhewere.Forthetimebeing,he’sonlyaskingaboutthecustomerdatabase,somethingtokeeparecordofcontactsandactiontaken.W:Okay.Who’sthecontactperson?IstheSalesManager?M:Notthistime.It’sthenewCommunicationsDirector,SteveMcCormack.W:Okay.ThefirstthingIwannadoislookatitsoI’llgivehimaringandsuggesthecomeshereforaproductdemonstration.M:That’sagoodidea.CanyouarrangeitbeforeIgetback?W:Ishouldthinkso.Howurgentisit?ShouldIcontacthimimmediately?M:Iwouldn’tsayit’stoppriority,morelikemedium,I’dsay.Getintouchwithhimwhenyougottime.Anyway,thanks,byeforanhour.I’lltalktoyouagainsoon.ConversationTwo(Questions5-8)M:LightweightCycles,FillMall,Sales.W:Hello,Fill.It’sme,Saundra.M:Hi,Saundra,whatcanIdoforyou?W:We’vejustgottheSalesLiteraturefortheParisTradeShownextweekandthere’resomeproblems.Canyougetitsortedoutforme?M:Goahead.W:Firstofall,weneedsomemorecataloguesforracingwear.There’salotofinterestinit,especiallytheshortsandshoes.M:Okay,30enough?W:Thatshoulddoit.Andyouknowthelittlepullofleafletforthechildren’scycles.Well,there’samistakeonthe3rdpage.Thespecificationsforthewheelsarewrong.M:Oh,that’sbad.We’llchangethatandgetyounewcopiesbytheweekend.Anythingelse?W:Eh…yes,thetouringcycles,thelightweightones.Icannotfindanypricelistsforthem.Pleaseaskwhetherthey’vebeensentout.M:Okay.Andareyouallrightfortheorderforms?W:No,thanksforremindingme.We’reshortofformsforspareparts.Couldyousendussomemore?M:Right,gotthat.W:Ah…that’sitthen.Thanks,Fill.ConversationThree(Question9-12)W:Hello,APTOfficeEquipment.M:Hello,thisisJohnRymanfromPlanetDesignShops.I’mcallingaboutourorderforsecuritycamera.It’sbeendispatchedtomorrowandthedriverwillneeddeliveryinstructions.W:Okay.M:Addressfirst.TheoldconfirmationgavetheRetailW:Okay.M:Now,parking.Thespacesoppositetheshoparefordisableddriversonly,soyourdrivershouldusetheloadingareawherehesetsupyourequipment.W:I’vegotthat.M:We’vehadpaymentreadyforyou.W:That’sfine,thanks.I’llmakeoutthereceiptforthedrivertogiveyouwhenhemakesthedelivery.Willyoubepayingbackbycheck?M:Yes.W:Andyouhavesomethingforthedrivertocollect,Iunderstand.M:Yes.We’vecometotheendoftherentalperiodonourphotocopier;weboughtanewmodel,sotheoldone’stobereturned.W:Right.Thedriverwillcallyoutomorrowwithadefinitetime.ListeningPartTwo13.EM:We’velookedatvariousmeasuresandwouldbemakingrecommendationstoseniormanagementnextweek.Wethinkthecompanyshouldconsiderintroducinganeveningshifttomaintain70%capacityonallthemachines.We’realsoawaretheholdupsofthepackagingline.Andwe’dliketobringinanadditionalmachineandsplitthelineintwo.That’llspeedthingsthough.Wedidconsiderbonusschemesforcertaincategoriesandemployeebutdecidedthiswouldn’thavesufficientimpact.14.ＦW:Whenwefirstrequiredthefactorypremises,therentwaswellwithinourmeans.Butbecausethatareaofthecityhasdevelopedmorequicklythanothers,it’snowaprimesiteandthecostofretainingithasrisenaccordingly.Infact,wewouldmakeconsiderablesavingsbyrelocatingtotheindustryestateontheothersideofthetown,whichwouldimproveproductdistributionanyway.Asecondsuggestionistovacatethetopfloorofthebuilding.Wedohaveafewstaffnow.15.ＣM:Asyouknow,weadoptedvariousmeasures3yearsagowiththeaimofboostingsales.Wemanagedtoincreaseoutputandcutcostsbyintroducingnewmachines.Wealsocutourprofitmarginsstillfurther.Buteventhoughwewereabletolowerpricesasaresult,I’mafraidwestilldidn’tmeettargets.Thedemandforthisparticularcommodityjustisn’tthereanymore.Soweshouldstopproductionassoonascurrentcontractsexpire.16.ＡW:Ithinkyouranalysisofthesituationiscorrect.Theproductisalreadydoingverywellbutdemandhasn’tpeakedyetbyanymeans,andifwewanttotakefulladvantageoftheboom,we’vegotastepupourpromotionandourmechanismandplacetoincreasemanufacturingcapacityifnecessary.Andthatmeanswe’llneedadditionalfundingbeforelong.Solet’sstartapproachingpeoplewhoexpressinterestasinthepast.17.ＨM:2or3yearsago,therewere10oreven20applicantsforeveryjobweadvertisedbutthingshavechanged.Unemploymentingeneralisrightdownandeveryoneiscompetingforworkersnowespeciallyskilledlabor.Ifwewanttogetgoodpeopleandretainthem,wehavetoofferabetterpackage.I’mnotsuggestingweputwagesupyetIthinkwearetotryotherthingsfirst,likeoneofwelcomepayments,relocationallowancesandpossiblyloyaltybonuses.Listening3参考答案1.customerdatabase 2.CommunicationsDirector3.productdemonstration 4.medium5.racingwear/racingclothes 6.specifications7.pricelists 8.spareparts9.RetailPark 10.loadingarea11.receipt 12.photocopier13.E14.F15.C16.A17.H听力练习4ListeningPartOneI.Questions1-12Youwillhearthreetelephoneconversationsormessages.Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachrecording.ConversationOne(Questions1-4)W:Hello,thisisamessageforMaxJacobs.It’sAlisonGatesfromMerlandHealthcarecalling.Wearecurrentlyworkingonthewebsiteforourhealthcareproductsandwe’relookingforacompanylikeyourstodevelopadatabaseforus.ThatthereasonI’mcontactingyouisthatIspoketooneofoursuppliersandhewasverypositiveabouttheworkyou’vedoneforhim.I’dbeverygladifyoucouldcontactme.I’mawayallnextweek,butI’llstillbeabletoaccessmyemails.Thebestthingwouldbeforyoutoemailmeatagates(alloneword)@.“Howarth”sspelled“h-o-w-a-r-t-h”,then“.com”.Ifyouareinterested,thebestthingwouldbeforustomeet.ItwouldalsobeusefulforyoutotalktoourITCoordinatoratthesametime.Soifyoucouldn’tcateryouravailabilityoverthenextafewweeks,that’llbegood.Ilookforwardtohearingfromyou.Goodbye.ConversationTwo(Questions5-8)M:MikeShepherd.W:Hello,it’sKarenPetersonherefromMarketing.I’vebeencalledawayonurgentbusinessbutIwantedtoyoutohavemyreportontheMusicMatecassetteplayertodiscussthedirectors’meetingthismorning.M:Ohright.Ok,thenI’dbettermakeanoteofthis.W:Right,MusicMatehasbeenoursecondall-timebest-sellerwithareputationbasedonqualitydesignandinexpensiveprice.M:Okay,I’vegotthat.W:SoldoriginallyonlyontheAsianmarket,itwasthenlaunchedinEurope,whichrapidlyovertookAsiainsalesvolume,givingusasuresignthattheUSAandevenbiggermarketshouldbeournexttarget.M:Fine.Idon’tthinkwe’llbemakinganydecisionsaboutnewmarket,though.W:Ok,backtotheUKmarketthen.Ithinkit’simportantnottoneglectourloyalcustomershere.Whatwouldbereallyhelpfulwouldbeanewadvertisingcampaign,butI’mawarethereisnotenoughinthebudgetforthat.SoI’msuggestingthatthewayforwardistooffergreaterdiscounts.Thisshouldformthebasisforourmarketingplan.That’sit.Oh,andalsoanyrumorsofmydepartmentwarningtofaceourMusicMateorfalse?We’reveryoptimisticaboutitsfuture.W:Fine.Well,look,it’sbeenapleasuretalkingtoyouand…ConversationThree(Question9-12)W:Mike,thisisTasselJones.Abouttheshareholders’meetingonthe24th,theManagingDirectorsaystherewon’tbeenoughroominthebank’sinstitute.M:Mm,sowhat’sthealternative?W:WecontactedtheCommercialHall.Theycantakeusbuttheyneedthebookingimmediately.You’vegotallthedetails.M:Okay.Ah…Whatdoyouneedtoknow?W:First,howmuchseatingshouldwebook?M:Well,thereare720shareholdersbutonlyabouthalfofthemwillturnup.So380chairswouldbeadequate.W:Mm.Whatsortofequipmentshouldweaskfor?M:There’llbefivemembersoftheboardontheplatform.They’lleachneedamicrophoneandwealsoneedacoupleofOHPs,avideowon’tbenecessary.W:Right.Andwhataboutphotocopies?Icanseetothose.Whatdoweneeddone?M:Ohtheagenda,that’sessential.Theshareholdershavealreadyreceivedtheannualreportofcourse,butthereweresomemistakesinit.Soweneedtohandoutamendedfiguresofthemeeting.I’llletyouhavethosetocopy.W:Ok,I’llgetthemdoneandmakesurethere’sstaffavailabletohandthemout.I’lltalktoyoulater.M:Fine.Bye.ListeningPartTwoII.Questions13-1713.W:Ionlywentbecauseseveralcolleagueswho’vebeentherebeforesaidhowgreatitwas.Tobehonest,Iusuallygetboredattheseevents.Insteadofjustlisteningtosomeonetalking,I’dratherbedoing