vidyo certified deployment and support engineer - day three认证部署支持工程师三天宽屏

VidyoCertifiedDeploymentandSupportEngineerTraining–DayThreev3.x.xManyoftheproductsandfeaturesdescribedhereinremaininvaryingstagesofdevelopmentandwillbeofferedonawhen-and-ifavailablebasis.Theproductplans,specifications,anddescriptionsareprovidedforinformationonlyandaresubjecttochangewithoutnotice,andareprovidedwithoutwarrantyofanykind,expressorimplied.

Vidyoreservestherighttomodifyfutureproductplansatanytime.Day3-AgendaTopicLabExerciseTimeAddingandConfiguringMultiTenant9:00–9:30AMFirewall/NATDeployments9:30–10:00AMBreak10:00–10:15AMVidyoCloud10:15–11:30PMSSL,AESEncryption,LDAP/AD,CDRs,VidyoDashboard,

SNMP,SystemUpgrades/Maintenance,Plugins11:30AM–12:30PMLunch12:30–1:15PMTroubleshooting1:15–2:30PMBreak2:30–2:45PMReviewandExam2:45–5:00PMConfiguringMultiTenantMulti-tenant-GeneralOverviewLogicallydividestheVidyoPortalintomultiplevirtualportalsIdealforCSPsandlargeenterprisesEachtenanthasauniqueaddress(URL)TenantscanbeconfiguredtobecompletelyisolatedortheycanbeconfiguredtoallowforunidirectionalorbidirectionalcommunicationwithothertenantsResources(e.g.installs,lines,seats,etc.)canallocatedpertenantLinescaneitherbesharedorlimitednumberscanbeallocatedpertenantMulti-tenant–AddingTenantsUponhavinglicensedtheMulti-tenantfeature,youcanAddTenantsintheSuperAdminpages,TenantsTab:Multi-tenant–ConfigurationClickonaTenantNametoEdit,orClickAddTenanttoaddaNewTenant:EnterTenantNameEnterTenantURLEnterTenantPrefixAssignLicensestoTenantEnableorDisableGuestaccessaccordingly.SetupTenantCallTo:matrixaccordingtoneedsandasyoubuildeachTenant:AssignVidyoProxies,VidyoReplaysandVidyoGatewaysasneededtoeachTenantonremainingpages.Multi-tenant–ConfigurationMulti-tenant–ConfigurationConfigureeachTenantAdminpagesandAddUserstoTenantsasneeded:UserinTenantswillhavetheTenantPrefixprecedingtheirExtensionMultiTenant-DemoDuringthisdemo,thetrainerwilldemonstratethefollowing:AddanewtenantMakecallsfromonetenanttoanotherCHECKTHISOUT!MultiTenant-LabExerciseUsetheprovidedlabexercisedocumenttocompletethefollowingobjectives:AddanewtenantMakecallsfromonetenanttoanotherFirewall/NATDeploymentsHTTP/HTTPS:80/443VidyoEndpointEMCP(S):17992SCIP(S):17990VidyoRouterRMCP(S):17991VidyoManagerVidyoPortalWebServicesUDP(6ports):50000-65535Firewall/NAT–VidyoCallFlowFirewall/NAT–VidyoPortal/RouterFirewallPortsVidyoPortal/RouterspecificportsREQUIREDtobeopen:BidirectionalUDP/TCP53 DNSInboundTCPPort2222 Servermanagement(internaluseonly)InboundTCPPort80 WebaccesstoVidyoPortalandAdminWebInterfaces

InboundTCPPort443 SecurewebaccesstoVidyoPortalandAdminWebInterfaces

InboundTCPPort17992 ClientconnectiontoVM(EMCP)

InboundTCPPort17990 ClientconnectiontoVidyoRouter(SCIP)BidirectionalTCPPort17990 VidyoRoutercascadeconnection(VidyoRoutertoVidyoRouter)UDPPorts50,000-65,535 Mediato/fromVidyoRoutersandbetweenVidyoRouters(6portsperendpoint)InboundtoPortalTCP17991 RMCPfromRoutersforVidyoCloud.InboundTCPPort3306 Databaseport(ForCDRaccesstoVidyoPortal)OutboundUDP123 NTP(allservers)OutboundTCP389/636 LDAP/SLDAP(VidyoPortal)InboundUDPPort161–162 SNMP:InboundtoServer(allserverswhereSNMPinstalled)OutboundTCP25 SMTPoutboundfornotificationemailsPleasereferencetheVidyoFirewallandNATdocumentation(clickhere)Firewall/NAT–VidyoGatewayFirewallPortsVidyoGatewayspecificportsREQUIREDtobeopen:BidirectionalUDP/TCP53 DNSInboundTCPPort80 Adminwebaccess/SOAPmessagingwithVidyoPortal

InboundTCPPort443 SecurewebaccesstoVidyoPortal

InboundTCPPort2222 Servermanagement(internaluseonly)

BidirectionalTCPPort1719 H.323GKregistration

BidirectionalTCPPort1720 H.323callsetupBidirectional5060UDP SIPcallsignalingBidirectional1024-65535TCP DynamicH.323callcontrol(H245)Bidirectional1024-65535UDP Dynamicmediato/fromlegacyOutbound17990 ConnectionwithVidyoRouter(SCIP)Outbound17992 ConnectionwithVidyoManager(EMCP)UDPPorts50,000-65,535 Mediato/fromVidyoRouterOutboundUDP123 NTP(allservers)InboundUDPPort161–162 SNMP:InboundtoServer(allserverswhereSNMPinstalled)OutboundTCP25 SMTPoutboundfornotificationemailsPleasereferencetheVidyoGatewayNATTraversaldocumentation(clickhere)Firewall/NAT–VidyoReplayFirewallPortsVidyoReplayspecificportsREQUIREDtobeopen:BidirectionalUDP/TCP53 DNSInboundTCPPort2222 Servermanagement(internaluseonly)InboundTCPPort80 Adminwebaccess/SOAPmessagingwithVidyoPortal

InboundTCPPort443 SecurewebaccesstoVidyoPortal

Outbound17990 ConnectionwithVidyoRouter(SCIP)Outbound17992 ConnectionwithVidyoManager(EMCP)UDPPorts50,000-65,535 MediafromtheVidyoRouterOutboundUDP123 NTP(allservers)InboundUDPPort161–162 SNMP:InboundtoServer(allserverswhereSNMPinstalled)OutboundTCP25 SMTPoutboundfornotificationemailsCommonDeploymentOptionsCommonDeploymentOptions–Howtodecide?DrivingfactorsbehinddeploymenttypeLevelofsecurityrequiredbycustomerExistingNetworkArchitectureExistingITpoliciesSecurityRegulations(government/health)InternetCommonDeploymentOptions-PublicDeploymentVidyoRouterLANAcustomerwithaVidyoPortalandastandaloneVidyoRouterThecustomerhasdecidedtoplacetheinfrastructureintheirLAN/DatacenterbehindaNATfirewallwitha1to1NAT.VidyoPortal7Firewall/NATGuestUser8Firewall(mended)InternetCommonDeploymentOptions-NAT’edDeploymentVidyoRouterLANLANAcustomerwithaVidyoPortalandastandaloneVidyoRouterThecustomerhasdecidedtoplacetheinfrastructureintheirLAN/DatacenterbehindaNATfirewallwitha1to1NAT.VidyoPortal78GuestUser78CommonDeploymentOptions-DMZDeploymentVidyoReplayLANLANAcustomerwithaVidyoPortal,aprivateandpublicVidyoRouter.Thecustomerwantsahighersecuritydeploymentanddoesn’twantguestuserstoconnectdirectlytoserversontheirLAN.VidyoPortal7Firewall8GuestUser7DMZVidyoRouter9Internet9Firewall/NATFirewall/NATOfficeUserTCP80/443/EMCP(S):17992TCPSCIP(S):17990UDP(6Ports):50,000–65,535VidyoRouter8ConfiguringaNATforaVidyoPortal/RouterNAT–VidyoPortal/RouterConfigurationMusthaveprivateDNSandpublicDNSconfigured(i.e.splitDNS)InternalIPaddress=00–hostnameExternalIPaddress=9–hostnameChangeSCIPaddressfromdefaultvalueoftotheVidyoRouter’sFQDN(e.g.)AddamediamapthatreflectstheprivateandpublicIPaddresswithintheVidyoRouter’sNATFirewallsettingsNAT–VidyoRouterConfigurationNavigatetotheSuperAdminpage,gotoComponentsTAB/ManageComponents:Next,youwillneedtoconfigureeachVidyoRoutertobeaddressedbyit’sFQDN.Doubleclicktheroutersnametoconfigure.NAT–VidyoRouterConfigurationUnderListenAddress(SCIP),editSCIPaddress(VidyoRoutersignalingaddress)byclickingthetextintheIPcolumn,andentertheserverFQDNhererouterhostname.domainNAT–VidyoRouterConfigurationOntheNATFirewalltab,youwillneedtoaddamediamapthatreflectstheLocal(e.g.private)andremote(e.g.public)IPaddressTrainerDemoDuringthisdemo,thetrainerwilldemonstratethefollowing:DemonstrateVidyoPortal/RouterNATsettingsCHECKTHISOUT!SettingUpVidyoCloudVidyoCloud-ObjectivesDescribetheVidyoCloudfeatureDescribeInter-poolPreferencesDemonstratecommonVidyoClouddeployments(BasicNAT,DMZ)DescribeVidyoCloudBestPracticesSetUpVidyoCloud(TrainerDemo/Exercise)VidyoCloud-BenefitsMoreefficientnetworkbandwidthutilizationImprovedlatencyforconferencesbylocalizingtrafficSupportinglargeconferencesspanningovermultipleVidyoRoutersSharedcapacitywithfloatingVidyoLinelicensesamongregionsSimplifiedFirewallconfigurationsVidyoCloud-WhatisaPool?APoolisoneormultipleroutersassociatedwithageographicallocationAVidyoRoutercanonlybeinonePoolAlocationmayhaveseveralPools.VidyoRouterUSAAsiaEuropeVidyoRouterVidyoRouterVidyoPortalVidyoCloud-EfficientBandwidthUtilizationEuropeOfficePoolVidyoRouter3Mb3Mb3Mb3MbUSAOfficePoolVidyoRouter1Mb1Mb1Mb3Mb3Mb3MbStandaloneVidyoRouterw/AdditionalStandaloneVidyoRouterandVidyoCloudEuropeOfficeWANLANLAN9MbUSAOfficePoolVidyoRouter1Mb1Mb1MbVidyoCloud-Inter-PoolPreferencesVidyoRouterswithinasinglePoolwilluseFullMeshtopologyVidyoRouterPoolswillbeassignedaprioritywhichwilldecidewhichtwolocationswillconnectincaseofmorethanonechoice.

321412312123VidyoCloud-Inter-PoolPreferenceStaticPathSecureOfficeAVidyoRouterSecureOfficeBVidyoRouterDataCenterVidyoRouterHighHighNONEIntheexampleabove,mediafromeachofficewillberoutedthroughtheDataCenterpool.NofirewallrulesneedtoaddedtoallowcommunicationsbetweenthetwoofficesVidyoCloud–InitialConfigurationNavigatetoSuperAdmin–ComponentsPageDoubleClickonLocalVMClicktheAdvancedTabEnableManageVidyoCloudOptionDefineVidyoRouterPoolsAddLocationTags(ifapplicable)DefineEndpointRulesDefineInter-PoolPreferencesVidyoCloud–DefineVidyoRouterPoolsVidyoCloud-AddingLocationTagsVidyoCloud-AddingEndpointRulesVidyoCloud-LocationTagRuleExampleUSAEmployee*USALocationTagAssignedUSAemployeewillbecapturedbyaUSALocationTagruleandroutedtotheUSAPoolEuropeemployeewillbecapturedbyaEuropeLocationTagruleandroutedtotheEuropePoolWANVidyoManager6USAPoolVidyoRouter8EuropePoolVidyoRouter9EuropeEmployee*EuropeLocationTagAssignedVidyoCloud-NATIPRulesInternalPoolPublicPoolVidyoRouterVidyoRouterWANLANEmployeeLocalIP-05External/NAT’dIP–05EmployeewillbecapturedbyasingleIPrulewiththelocalIPANDexternal/NATIPrangesetto/24androutedtotheInternalPoolVidyoMobileguestwillbecapturedbyaCatchAllrule(/0)androutedtothePublicPoolVidyoMobileGuestLocalIP–84External/NAT’dIP–VidyoManager678Firewall/NATVidyoCloud-NATwithDMZIPRuleInternalPoolPublicPoolVidyoRouterVidyoRouterFirewall/NATWANLANLANuserswillbecapturedbya/32externalNATIPruleandroutedtotheInternalPoolGuestswillbecapturedbyaCatchAllrule(/0)androutedtothePublicPoolFirewall/NATDMZ78VidyoManager6EmployeeALocalIP:05External/NAT’dIP:EmployeeBLocalIP:06External/NAT’dIP:GuestLocalIP–33External/NAT’dIP-3VidyoCloudRuleOrder–BestPracticesTestlocationtags(e.g.InternalPoolTest,ExternalPoolTest,etc.)InternalIPrulesExternallocationtagrulesCatchallVidyoCloud-BestPracticesRemembertoactivateVidyoCloudwhenyouwantyourchangestotakeeffect.PlaceinternalIPrulesabovelocationtagrules.PlacetheCatchAllIPruleatthebottomofyourrules.TheavailableVidyoRouterlist(basedonVidyoCloudrules)areassignedtousersduringthesign-inprocess.KeepthisinmindwhentestingyourVidyoCloudrules(youmayneedtosignoutandsignbackin)VidyoCloud-BestPracticesVidyoProxyconnectionswillreporttheExternal/NAT’dIPoftheVidyoRouterthattheyareproxyingthrough.Forthisreason,pleasekeepthisinmindwhencreatingyourendpointrules.InternalIPrulesshouldincludeboththeLocalIPandExternalNAT’dIPaddressrangeandnotsolelytheLocalIPrange(e.g.usersathomeoronVidyoMobilemaybeusingthesamelocalIPrange).Inmanycases,thelocalIPandexternalNAT’dIPofanendpointisthesamebutitmaynotbeifthecustomerisusinginternalNATsbetweentheusersandtheVidyoPortaloriftheuserisataremoteofficeonaseparatenetwork.TrainerDemoDuringthisdemo,thetrainerwilldemonstratethefollowing:SettingupaVidyoCloudRouteuserstoVidyoRouterpoolswiththeirlocationtagsCHECKTHISOUT!

VidyoCloud-LabExerciseCompletethefollowingobjectives:SetupVidyoCloudUserlocationtagrulestorouteyouradminaccounttotheappropriateVidyoRouterpoolAdvancedTopics–AvailableonAdvancedTopics–GeneralOverviewSSLandAESEncryptionOverview/DemoVidyoPortalHotStandbyOverviewInterPortalCommunication(IPC)LDAP/ADAuthenticationCDRsSNMPPluginsSSL–ConnectionProcessOverviewSSL–ConfigurationGotoSuperAdmin/Settings/Maintenance/SecurityTABEnterallInformationforCSRgenerationSpelloutstates(noabbreviations)Wildcardcertificatesaresupportedandmendedformulti-tenantSSL–CSRGenerationUponcompletingform,PressGenerateCSRCSRwillbecreatedonPortalSSL–CSRSubmissionUponCSRgeneration,PressViewCSRtocopyCSRforCA(CertificateAuthority)BesuretoCopyalltheinfointhewindow,includingtheheaders.SSL–ReceivingCertificatesUponsubmittingtheCSRdatatoyourCA,theywilltypicallyprovideyouwith1-4certificatefiles.*.pem,*.crt,*.cer,*.dercertificateformatsaresupportedUploaddomaincertificatetotheServerCertificatetabUploadrootandintermediatecert(s)(akabundle)totheServerCACertificatestabToensurethatallofyourinfrastructureandendpointshavethevalidCAstoretovalidateyourVidyoPortal’sidentity,exportthesecuritybundlefromVidyoPortalanduploadtotherestoftheinfrastructure.VidyoRoomsrequirerootandintermediatecertificate(s)andnotthesecuritybundle.SSL–EnablingHTTPSEnableHTTPSonPortal(andalsoDisableHTTPifyouwantHTTPSonlyaccess).PressApply.SystemRebootmayberequired.IfenablingHTTPSonly,PortalwillredirectHTTPtoHTTPS.TrainerDemoDuringthisdemo,thetrainerwilldemonstratethefollowing:SettingupSSLw/AESencryption(usingwildcardcertificates)CHECKTHISOUT!VidyoPortalHotStandby–GeneralOverviewComponents:TwoVidyoPortalsHotStandbyLicensesRequiresthreeIPaddressforpublicdeploymentswithonebeingthecluster(shared)IPaddress.FourIPaddressesarerequiredinaNAT’ddeployment.Features:AutomaticandmanualfailoveroptionsLicenseandconfigurationmirroringAutomaticdatabasesynchronizationIn-ServiceUpgrade/MaintenanceHotStandbyVidyoPortalIPRouterActiveVidyoPortalIPNetworkClusterIPVidyoPortalHotStandby–SwitchoverConditionsforSwitchover:IPnetworkfailureof20ormoresecondsRestartoftheActiveVidyoPortalShutdownoftheActiveVidyoPortalVidyoManagerfailureWebservicesfailure

(NotethatrestartingwebservicesfromtheSuperAdminportalwillnotcausetheActiveVidyoPortaltoswitchovertotheStandbyVidyoPortal.)SwitchoverTimingWithin20secondsofwhentheActiveVidyoPortalesunreachable,theStandbywilltakeoverandstartalltheservices.Theentireprocesstypicallytakesbetween60to90seconds.VidyoPortalHotStandby–DatabaseSynchronizationByschedulingthedatabasesynchronization,youareselectingthewindowoftimeduringwhichthesynchronizationwilloccurandhowoftenitwilloccurduringthatwindow.(Slightdelaytouserssearchingmayoccurduringsynchronization)Thedefaultis12to4AM,onceperhour.VidyoPortalHotStandby–StatusInterPortalCommunication(IPC)–GeneralOverviewInterPortalCommunication(IPC)-ExampleYourPortalAddressusername@portalClick‘JoinRoom’tojoin3rdpartyportalLDAP/ADAutoProvisioning-ConfigurationVidyoPortalaccountsareautomaticallycreateduponsuccessfulauthenticationMapVidyoPortalattributestoLDAPattributesMapvalues(eithersameordifferent)betweenVidyoPortalandLDAPserverVidyoDashboardv1.1–GeneralOverviewProvidessystemadministratorswiththefollowingVidyoConferencingsystemanalytics:LicenseConsumption(installs)ServerUtilizationCallRecordsConfigurationSettingsThisstandalonesoftwareiscurrentlyavailableasaVMwareimage(OVA)file.SNMP–BasicServerMonitoringProvidesbasicSNMPv3MIBsTrapscanbeconfiguredviatheSystemAdministratorConsole(viaKVMorSSHaccess)SNMPDocs(OIlistandMIBs)availableviaVidyospecificMIBinformationcanbefoundhere:VidyoServerMaintenance/UpgradesVidyoServer-FirmwareUpdatesFreeforcustomerswithacurrentsupportcontractFirmwareisavailableatcontainsUpgradepathsforallserversServerUpgradeInterfaceNameURLVidyoOne/VidyoPortalsSuperAdminInterfacehttp(s)://[VidyoOne/VidyoPortalIPorFQDN]/superVidyoRoutersVidyoRouterConfigurationPagehttp(s)://[VidyoRouterIPorFQDN/vr2conf]VidyoGatewaysVidyoGatewayConfigurationPagehttp(s)://[VidyoGateway

IPorFQDN]VidyoReplaysVidyoReplayConfigurationPagehttp(s)://[VidyoReplayIPorFQDN]VidyoDesktop/VidyoRoom-AutoUpdatesVidyoDesktopandVidyoRoomclientsoftwareare‘pushed’bytheVidyoPortalEndpointsoftwarecanbeuploadedviatheSuperAdmin(/super)andAdmin(/admin)interfaces(remember,anAdmincanoverridethetypes/versionthataSuperAdminhasuploaded/activated)EnsurethatthecorrectVidyoDesktop/VidyoRoomclient/versionisactivatedVidyo’sendpointsoftwareisavailableforthefollowing:Windows(userandadmininstalleravailable)MacLinux(severaldistributionsareavailable)VidyoRoomVidyoRoom-FirmwareUpdatesVidyoRoomFirmwareUpdate/RestoreOptionsBrowser:UploadviaVidyoRoomWebUI(IPaddressofVidyoRoomsystem)USBStick:AccesssystemrecoveryconsolewithakeyboardbyleftandrightshiftkeysduringbootupFirmwareisavailableatTroubleshooting-VidyoConferencingSolutionsTroubleshooting-ObjectivesTroubleshootCommonVidyoIssuesProperlyescalateissuestoVidyoSupportAccessadditionaltroubleshootingresourceswhenneededTroubleshooting–VidyoDesktopConnectivity/Pre-callIssuesTroubleshooting-VidyoDesktopConnection/Pre-callUnabletoBrowsetoPortalorLogin–Port80/443FirewallissuesProblemDownloading,InstallingorRunningVidyoDesktop–ITIssuesProblemsStartingVidyoConference–RouterIssue,CloudRulesTroubleshooting-ConnectivityIssuesFirewallandSecurityApplicationsRequiredVidyoportsarenotopenVidyoapplicationsarenotsetastrustedapplicationsVidyoserversbehindaNATarenotproperlyconfiguredTroubleshooting-ConnectivityIssuesWebProxyVidyoDesktopwebproxysettingsarenotconfiguredproperly(e.g.missingrequiredusernameandpassword)WebProxiesthatrelyonPACscriptsarenotproperlysetTroubleshooting-ConnectivityIssuesSSL/AESEncryptionVidyoinfrastructureand/orendpointcomponentsaremissingtherequiredcertificatesCertificatesareexpired,revokedornotissuedbyavalidCAVidyoPortal’sLDAPsettingsarenotproperlyconfiguredNetworkconnectivityissuebetweentheVidyoPortalandtheLDAPserverTroubleshooting-UnabletoBrowsetoPortalorLoginFirewallissuescancausethefollowingissues:Sign-inissues–unabletoconnecttotheVidyoManagerUsercannotjoinaconferencecall–unabletoconnecttotheVidyoRouterDisconnectduringaconferencecall–duetoUDPtraffictermination/timeoutUse‘Telnet’todetermineifportsareopen.CDR–CallCompletionCode(VidyoPortalv3.2+)0–Thecallcompletionreasonisnotavailable(e.g.callmaystillbeinprogress)1–Theuserdisconnectedthecall2–Thecallwasdisconnectedbytheadmin,operator,orroomowner3–ThecallwasdisconnectedduetoanetworkfailureontheVidyoManagerCommonVidyoDesktopPerformanceIssuesTroubleshooting-VidyoDesktopPerformanceNoAudio–CannotHearOthersNoAudio–RemoteParticipantsCannotHearMeHearingEchoontheCallNoVideo–CannotSeeMyCameraNoVideo–DirectXErrororBlackWindow(withothersjoined)VideoQualityisPoor/Choppy/FreezingNetworkInsufficientbandwidth,quality(e.g.PacketLoss,Latency)Firewall,VPN,WebProxyTroubleshooting-VidyoDesktopPerformanceTroubleshooting-VidyoDesktopPerformanceVidyoDesktopSettingsUsingintegratedmic/speaker(withoutenablingVidyoDesktop’ssoftwareechocancellation)EnablingVidyoDesktop’ssoftwareechocancellationwhenusingdeviceswithbuilt-inhardwareechocancellationTheuseofproxyTroubleshooting-VidyoDesktopPerformanceHardwareOptimalPowerPlannotset1080p@30fps/720p@30fpsOptionEnabledCPULoad(additionalCPUintensiveapplicationsarerunningduringaconferencecall)CPUSpecifications(minimumrequirementsnotmet)Notenoughmemoryresources-1GBRAMand128MBVideoRAM(VRAM)Troubleshooting-VidyoDesktopPerformanceSoftwareOutdatedDrivers(audiocard,videocard,camera)DirectX9.0c(minimum)Troubleshooting-EchoOntheCallUsingalaptop’sintegratedmic/speakerwithoutenablingVidyoDesktop’ssoftwareechocancellationmaycauseechoTroubleshooting-DirectXErrororBlackWindowRun‘dxdiag’fromtherunorsearchprogramsandfilespromptTroubleshooting–PoorQualityAudio/VideoIstheuserconnectedviaVidyoProxy?Troubleshooting–Audio/VideoQualityIssuesVidyoDesktopAlarmsVidyoDesktopalarmswillbegeneratedwhenaperformanceissueisdetectedWhenatleastonealarmraised,theconfigurationbuttononmainVidyoDesktopwindowwillturnredVidyoDesktopalarmdetailsappearatthebottomoftheStatustab,withintheConfigurationandStatusdialogAlarmExamples:HighCPUutilizationlimitsqualityofconferenceInsufficientnetworksendbandwidthlimitsqualityofownvideoInsufficientnetworksendbandwidthlimitsresolutionofownvideoInsufficientnetworkreceivebandwidthlimitsnumberofviewableparticipantsTroubleshooting–Audio/VideoQualityIssuesNetworkBandwidthInsufficientbandwidthwillimpactperformancegenerateVidyoDesktopalarmsConductaspeedtest(e.g.)2Mbpsdown/1Mbpsupshouldbesufficientfora‘good’experienceTroubleshooting–Audio/VideoQualityIssuesCPUPowerPlanToensureoptimalperformance,useHigh/MaximumPerformancePowerPlanwhenpluggedinAvoid‘BatterySaver’powerplanswhenpluggedinastheycanthrottleyourCPUresourcesTroubleshooting–Audio/VideoQualityIssuesCheckCPUutilizationintaskmanagerAnalarmmaybegeneratediftheCPUutilizationisabove90%Troubleshooting–Audio/VideoQualityIssuesVideoPreferencesUsethemended‘BestQuality’optiontoavoidperformanceissuesUsersmayforce720p30withoutfullyunderstandingtheimpactthatitwillhaveontheirCPUUsersmayforceLimitedBandwidth,whichwilllimittheirtransmitresolutionTroubleshooting–Audio/VideoQualityIssuesNetwork–Quality(e.g.Packetloss,latency)CheckConferenceStatusforNACKsNACKsareanindicationofUDPpacketlossTheseNACKstypicallyrepresentaproblembetweenthereceiverandtheVidyoRouterrepresentingthatuser’svideoTheseNACKstypicallyrepresentaproblembetweenyouandtheVidyoRouter91Troubleshooting–Audio/VideoQualityIssuesReplyfrom65:bytes=32time=95msTTL=47MicrosoftWindowsXP[Version5.1.2600](C)Copyright1985-2001MicrosoftCorp.C:\DocumentsandSettings\Ami>ping-tPinging[65]with32bytesofdata:Replyfrom65:bytes=32time=96msTTL=47Replyfrom65:bytes=32time=97msTTL=47Replyfrom65:bytes=32time=95msTTL=47Replyfrom65:bytes=32time=96msTTL=47Replyfrom65:bytes=32time=97msTTL=47Replyfrom65:bytes=32time=95msTTL=47Replyfrom65:bytes=32time=95msTTL=47Replyfrom65:bytes=32time=95msTTL=47Replyfrom65:bytes=32time=95msTTL=47Replyfrom65:bytes=32time=95msTTL=47PingVidyoRouterwhilenotinaconferencecall(ping–l1300IP/URL–t)Latencyshouldbeunder200msJitterorlatencydeltabetweeneachconsecutivepingshouldbeunder15msNotimeoutsTroubleshooting–Audio/VideoQualityIssuesPingserverwhileincallHighlatency>200msMultipletimeoutsWiderangeoflatenciesWhatdoesthistellus?Thelink“seems”okwhenthere’snovideotrafficLinkworksokoverlonglengthsoftimeLinkbreaksdownwhenconstantlowlatencytrafficstarts(i.e.video/audio)Whatkindofconnection?Wiredorwireless?Cable,DSL,T1?Checkforotherprogramsusingthenetwork(Outlook,Downloadingmovies,etc…)CheckforotherusersonthenetworkusingbandwidthTroubleshooting–Audio/VideoQualityIssuesOutdatedCamera,VideoandAudioDriversMayImpactPerformanceDriverversion/datecanbeobtainedfromtheDxdiaglogthatisincludedwiththeVidyoDesktoplogzipfileDriversolderthanacoupleofyearsoldshouldbeupdatediftheuserisexperiencinghardwareperformanceissuesTroubleshooting–Audio/VideoQualityIssuesVPNscancausethefollowingissues:ConnectivityorperformanceissuesCanlimitbandwidthduetoencryptionoverheadLatencyduetoroutingCanlimittheMTUsizeTroubleshooting–Audio/VideoQualityIssuesIsaWebProxybeingused?Bydefault,VidyoDesktopissetupto‘UsesettingsfromInternetExplorer’TheVidyoProxyfeaturemustbeconfiguredinorderforVidyoDesktoptoestablishaconnectionthoughaWebProxyserverToavoidperformanceissuesduetoWebProxiesinspectingmediapackets,itishighlymendedtocreateexceptions(e.g.Bluecoat)orallowDIRECTconnectionstotheVidyoinfrastructure(bypassingtheWebProxy).Inmanyoccasions,thiscanbeplishedbysimplyeditingthePACscript.Troubleshooting–CommonVidyoRoomIssuesTroubleshooting–CommonVidyoRoomIssuesUnabletoPowerUpVidyoRoomUnabletoConnecttoVidyoPortalUSBAudioDeviceisNotWorking(NoAudio)NoVideoCameraNotRespondingtoVidyoRemoteShareDeviceNotWorking

Troubleshooting–UnabletoLogInTrytologinwithalaptoptothenetworkcablethattheVidyoRoomisusingMakesurethatyouareusinga‘VidyoRoom’accounttypeIftheVidyoPortalisusingHTTPS,theVidyoRoommaybemissingtherequiredcertificates(errorshowninlogs)Troubleshooting–NoVideoFromCameraEnsurethatthecameraisconnectedtothevideocapturecardinterfaceIfusingaSonyEVI-HDseriescamera,pleasemakesurethatSYSTEMSELECTiseithersettoVISCAorsettothecorrectresolutionand