商务英语学习通超星期末考试答案章节答案2024年

商务英语学习通超星期末考试章节答案2024年Seriouscomplicationsmay____fromthissuddenchangeofplans.

答案:ariseSalarieshavebenn_____.

答案:raisedThelecture_____myinterest.

答案:arousedThisweightistooheavy;Ican't_____it.

答案:raiseThey______glassestothefriendshipbetweenthetwopeoples.

答案:raisedHertemperatureisstill_______.

答案:risingThepeople'slivingstandardhasgreatlybeen_____.

答案:raisedThebirdsalsoattachcropswhentheopportunity______.

答案:arisesHe_____hishattomeasasignofrespect.

答案:raisedPleasefilltheblankswiththerightformsof"rise,raise,arouse,arise":He__________andwalkedtothewindow.

答案:arose;roseLastyeartheadvertisingrate_____by20percent.

答案:roseWhenthequestion____atthemeeting,noonecouldanswerit.

答案:aroseThey've_____upto20,000yuanfortheHopeProject.

答案:raisedThepricesare_____fastthesedays.Nobodycangettheprices____.

答案:rising;broughtdownAccordingtoourreading,whichtwotechnologieshasGooglealreadydeveloped?

答案:Voicerecognition;Automatictranslationonwebsites.Attheendofabusinessmeeting,thechairpersoncanfinishthemeetingby

theparticipants'ideasandopinions.

Chooseallthecorrectanswersfromthefollowingchoices.

答案:summarising;recapping;concluding;summingupWhatcanyousaytointerruptotherspolitelyinabusinessmeeting?

Chooseallthecorrectanswersfromthefollowingchoices.

答案:Holdonamoment,please.;Excuseme,canIjustsaysomething?We'rehopingto_______thehighlycompetitiveNorthAmericanmarketwithournewproductnextyear.

答案:enterSomepeoplebuyluxuriesbecausethoseproductscangivethemamoreupmarketimageandraisetheir

.Choosethebestanswerfromthefollowingchoicestocompletethesentence.

答案:statusStockholmisthecapitalcityofwhichcountry?

Choosethecorrectanswerfromthefollowingchoices.

答案:SwedenHuaweihasincreaseditsproduct

bylaunchingagroupofproductsincludingmobilephones,AIwatches,laptopsandetc..Choosethebestanswerfromthefollowingchoicestocompletethesentence.

答案:rangeThenewproduct,whichisonlyahand-sized,will

theneedsofcustomerswhohopetohavesmallerequipmentintheiroffice.

Choosethebestanswerfromthefollowingchoicestocompletethesentence.

答案:meetTheResearchandDevelopmentteamhasrecentlyinventedatotallynewproductwhichhasneverbeenproducedbefore.Therefore,thisisexpectedto

agapinthemarket.

Choosethebestanswerfromthefollowingchoicestocompletethesentence.

答案:fillWhichofthefollowingchoicesmeans"makegooduseofchances"?Choosethebestanswer.

答案:takeadvantageofopportunitiesMysupervisorwasalwaysveryplesedwithmy().

答案:performanceYouwillalwaysbeabletolearntheanswerstobasicquestionsyouhave,especially()theworkscheduleandjobresponsibilities.

答案:concerningDon'tentertheinterviewoffice()fiveminutesbeforeyourinterviewtime.

答案:untilMostjobsrequirerelevantexperience.That'swhyitisimportanttoexplaintheexperienceyouhavein().

答案:detailThedevelopmentofanewdatabasestructurewasoneofmygreatest()inmylastposition.

答案:accomplishmentsYouonlyhaveonechancetomakeagoodfirstimpression,andevenareasonableexcusefor()willmakeyouworse.

答案:beinglateIamgoingto()youremailtoourHRdepartment.Theymightbeabletohelpyou.

答案:forwardOnceaninterviewislinedup,youwillspendsometimeresearchingthecompanyandthepositionyouapplied(

)online.

答案:forWhen()losingajob,usecommentssuchas"I'mgladoftheexperienceIgotthere."

答案:discussingWhenapplyingforajob,youshouldhavearesumeanda().

答案:coverletterIdentification;acardwithyourname,photoandotherpersonalinformation.(

)

答案:IDabusinessoperateona“notforprofit”basis.(

)

答案:Non-profitorganizationabusinessownedbytwoormorepersonswhoagreeonaspecificdivisionofresponsibilitiesandprofits(notalegalperson).(

)

答案:PartnershipLettersfrompeoplewhoknowyouthatdescribeyourabilities.(

)

答案:referencesanenterpriseoperatinginseveralcountriesbutmanagedfromone(home)country.(

)

答案:MultinationalcorporationAshortdocumentthatshowsyourexperienceandqualifications.(

)

答案:acurriculumvitaeAjobinacompany,forexampleamarketingmanagerorsalesassistant.(

)

答案:apositionabusinessownedandmanagedbyasingleindividual(notalegalperson).(

)

答案:SoleproprietorshipTheplaceinanofficewherevisitorsarrive.(

)

答案:receptionabusinessarrangementinwhichtwoormorepartiesagreetopooltheirresourcesforthepurposeofaccomplishingaspecifictask(asalegalperson).(

)

答案:Joint-ventureRepresentativeOfficesarenotallowedto(

)contractswithbusinessesinChina.

答案:enterintoItisnotpossibleforforeigninvestorstosetupawhollyforeignownedenterpriseatallandtheownersmustsetupaJoint(

)instead.

答案:VentureJointVenturesarelimited(

)companiesformedbetweenaChinesecompanyandaforeigninvestor.

答案:liability“(法律上的)责任，义务”Customersandprospectsusetheinformationtoidentifysupplierswiththecapabilityto(

)theirneeds.

答案:meetTheinvestorsofPartnershipEnterprisesare(

)tounlimitedresponsibilityofthecompany.

答案:subjectPotentialcustomerscansearchpartnerlistings(

)theirowntolocatepartnerswhomeettheirsearchcriteria(标准).

答案:onAcorporateprofilecan(

)asamarketingtooltoattractinvestorsandclients.

答案:beusedAcapabilitystatementisacorporateresume(

)describesyourcampany'sstrengthandabilitytodeliveraqualityservicetocustomers.

答案:thatThepurposeoftheprofileis(

)thereadersabriefoverviewofthetypeofbusinessyourcompanyconducts.

答案:togive(

)yourresourcesandcapabilitieshelpstodifferentiateyourcompanyfromcompetitors(竞争对手).

答案:SettingoutDoyoumindifItaketomorrow(

)?

答案:offYoucanreachme(

)themobilephoneat555-3434.

答案:onIwasn'tinformed(

)thedecisionuntilitwastoolate.

答案:ofPleasecometovisitourfactoryandwe'llpickyou(

)intheairport.

答案:upWewilldiscusswhich(

)thethreecountriesisthebestlocationforthenewplant.

答案:ofPleasesendmeanemail(

)robin@163.com.

答案:atHold(

)forjustasecondsoIcangrabapen.

答案:onHe'sout(

)hislunchbreakrightnow.Wouldyouliketoleaveamessage?

答案:onIsMr.Whitefree(

)3P.M.thisafternoon?

答案:atAperiodicreportiswritten(

)fixedintervals,suchasweekly,monthly,etc.

答案:atI'll(

)ticketattheairportcounter(机场柜台).

答案:pickupI'dlike(

)thisticketofthefirstclass.

答案:tochangeIwantto(

)forfivedaysonly.

答案:stayPassengerClark,please(

)informationdesk.

答案:contactPlease(

)asingleroomforme.

答案:bookIfyou(

)eitheraU.S.orEUpassport(护照),youwillnotneedavisa(签证)toenterHongKongforstaysunder30days.

答案:holdWe(

)rupees(卢比，印度、巴基斯坦、斯里兰卡、尼泊尔等国使用的货币)twothousandforaday.

答案:chargeI'vegotjetlag(时差反应).I'mso(

)thatIsleptthroughmyalarmclock.

答案:tiredI'dliketo(

)asleeper(卧铺)tochicago.

答案:reserve(1)使....增至最大限度(2)优先权(3)资金偿还(4)发票(5)故障(6)条款(7)收据(8)零售商(9)收益(10)指导方针

答案:maximise;priority;refund;receipt;fault;terms;receipt;retailer;revenue;(10)guideline非传统的问卷调查评估合理的总经理批评市场商人推广预算竞争对手

答案:unconventional;questionnaire;evaluate;logical;executive;criticise;marketeer;promotion;budget;(10)competitor(1)海关(2)克服(3)日常安排(4)进餐(5)零食(6)套房(7)不同文化间的(8)账单(9)健身房(10)消遣

答案:customs;overcome;agenda;dine;snack;suite;intercultural;bill;gym;(10)pastime供应商

转移

海运通知单公路货运业批发运输汇款小册子货物

答案:supplier;transfer;shipping;reminder;haulage;wholesale;transportation;remit;brochure;(10)goods利润

答案:profit包裹

答案:package分发

答案:distribute复印机

答案:photocopier保持

答案:maintain同事

答案:colleague前台

答案:reception名声

答案:reputation可携带的

答案:portable替代的

答案:alternative房地产

答案:realestate印章

答案:seal醒目标记

答案:highlighter报价（动词）

答案:quoteThewaiteriscomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?

答案:错Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

答案:错5.You'rehostingadinneratarestaurant.You'vepre-orderedforeveryoneandindicatedwheretheyshouldsit.Areyoucorrect?

答案:对You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

答案:对Youanswerthephoneforapeer,andask"Who'scalling,please?"Areyoucorrect?

答案:错Atasocialfunction,youmeettheCEOofanimportantcorporation.Afterabriefchat,yougivehimyourbusinesscard.Isthiscorrect?

答案:错Yourboss,Ms.Alpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youriseandsay"Ms.Alpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?

答案:错You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap?

答案:Waitforthehosttotakehisnapkinbeforetakingyours;Waitfortheoldestpersonatthetabletotakehis.;WaitfortheacknowledgedheadofthetabletotakehersbeforetakingyoursYou'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshould:

答案:Arriveat7:00PM.;Arriveanytimebetween7:00PMand9:00PM.;Arrivebetween7:00PMand7:30PM2Pininterviewskillsmeans

___(1)_____and

_____(2)______.

答案:preparation;politeness/star3/375_1024/059c5b2d99e92eee36dda76c944d7b3e.png

答案:BoardofDirectors;chairperson;president;CEO;managingdirector;Seniormanagers;companyofficersFillintheblanksbyusingthegivenexpressions.seniormanagers,chairperson,CEO,president,BoardofDirectors,managingdirector,

companyofficersAtthetopofthecompanyhierarchyisthe(1),headedbythe(2)or(3).Theboardisresponsibleforpolicydecisionsandstrategy.Itwillusuallyappointa(4)or(5),whohasoverallresponsibilityfortherunningofthebusiness.(6)or(7)headthevariousdepartmentsorfunctionswithinthecompany.

答案:BoardofDirectors;chairperson;president;CEO;managingdirector;Seniormanagers;companyofficers/star3/origin/e1fc416d9985ca744d791089e4f38398.png#FromChaoxingStudy

答案:CMO;CFO;CEO;CorporateSecretary;Generalmanegeranti-dumpingmeasures

答案:反倾销措施transferablecredit

答案:可转让信用证contractcarrier

答案:契约承运人countertrade

答案:对销贸易doubleassuranceofpayment

答案:双重保证付款You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Youshould:

答案:CallandsetupanotherappointmentYou'rescheduledtomeetabusinessassociateforaworkinglunchandyouarriveafewminutesearlytofindasuitabletable.Thirtyminuteslateryourassociatestillhasn'tarrived.Youshould:

答案:Orderyourlunchandeat.You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?

答案:LeaveitonyourchairYou'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Youshould:

答案:SaynothingandallowthechampagnetobepouredWeconfirm_________youinreply.

答案:havingcabledAsthisitemfalls_________thescopeofourbusinessactivities,weshallbepleasedtoenterintodirectbusinessrelationswithyouatanearlydate.

答案:withinUsually,visitsshouldbearrangedaround_________.

答案:10a.m.or4p.mYoumustapologizeifyouarelateformorethan_________minutes.

答案:5Ifyouaremeetingwithanewcustomer,youusuallystartwithsomesmalltalks.Youcanchooseallthefollowingexcept_________.

答案:Howmuchdoyouearnayear?Whichoneiscorrectinthejobinterview?

答案:ClosethedoorwithcautionFortheadvertisementofDeBierres:“Adiamondlastsforever”,itisa_________.

答案:sloganWhichoneisnottheproperdescriptionaboutthechronologicalresume?

答案:Itliststheapplicant’smaincapabilitiesandcompetenceInthebodyparagraphofapplicationletters,whatmajorpointsshouldbecovered?

答案:WhyyouareagoodcandidateWhichofthefollowingisnotthefeaturesofapplicationletters?

答案:ConcretenessWhichofthefollowingisnotthebasicruleofbusinessnegotiation?

答案:IndependenceWhichofthefollowingstatementbestdescribesnegotiationprocess?

答案:ItisbothaconfrontationandconcessionprocessForbusinessnegotiation,whichofthefollowingstatementistrue?

答案:NegotiationisapassiveprocessoftakingWhichoneisnottrueforPolitenessPrinciple(PP)?

答案:RelationMaximInthefollowingadvertisement,whatrhetoricisused?“Noproblemtoolarge.Nobusinesstoosmall.”

答案:ContrastIntheadvertisementof“MakeTimeforTime”,whatrhetoricisused?

答案:PunWhichoneisnotthemajorfunctionofadvertising?

答案:TheentertainmentfunctionAccordingtowhichcriterion,advertisingcanbeclassifiedinto“rationalappeal”and“emotiveappeal”?

答案:ByappealmodelWhichofthefollowingdoesnotbelongto7csprinciples?

答案:conscienceWelodgeaclaim_________you_________theshort-weight.

答案:with…forWetakepleasurein_________youacopyofourprice-list.

答案:sendingThegoodsyoudeliveredarebelowthestandardweexpected_________thesample.

答案:onWethankyouforyourletterofMay27andthe_________illustratedcatalogue.

答案:enclosedThispriceis_________ofyour5%commission.

答案:inclusiveItisonlyinviewofourlongfriendlybusinessrelationsthatwe_________youthisaccommodation.

答案:extendWeregretwecannot_________ourselvesofyourofferofthesegoodsbecausewearebuyingtobetteradvantageelsewhere.

答案:availYourrequestforpayment_________LetterofCreditisunacceptable.

答案:byWewouldliketotakethis_________toestablishbusinessrelationswithyou.

答案:opportunityWhile_________anenquiry,yououghttoenquireintoquality,specificationandpriceetc.

答案:makingWewould_________verymuchifyousendussomesamplesimmediately.

答案:appreciateitWethinkitadvisableforyoutomakea_________ifyouwishtoremaincompetitive.

答案:pricereductionWhatwecandobestisto_________youhalfway.

答案:meetTosignifythatyouwouldlikemorefoodorthatyou’renotfinished,youshould_________

答案:crossyourknifeandforkinthemiddleofyourplateinanXDinnerusually_________soup.Thelargestspoonatyourplaceisthesoupspoon.Itwillbebesideyourplateattheright-handside.

答案:beginswithIfyouneedsomethingthatyoucannotreacheasily,thebestmanneris_________.

答案:politelyaskthepersonclosesttotheitemtopassittoyouInAmerica,agentlemanmusthelpaladywhomhehasescortedtothetable,toallshewishes;butitis_________forhimtooffertohelpotherladieswhohaveescorts.

答案:improperYoushoulduseforanapkinonlyforyour_________whendinningout.

答案:mouthAtbusinesscocktailreceptions,youshoulddrinkinyour_________handtokeepyour_________handdryandavailableforhandshakes.

答案:left,rightWhichwaytoeatbreadisproperwhenyouhaveaverynormalbusinessmeal?

答案:UsingfingerstobreakitInaformalbusinessmealit’sverysignificanttokeeptablemanners.Whichofthefollowingscannotbeaccepted?

答案:KeepyourcellphoneonTherearedifferentwaystousetheforkandtheknife.Whatisthe“continental”styleofdinning?

答案:TheknifeandtheforkareneverswitchedWewouldliketo_________youadiscount_________5%,ifyourorderexceedsUSD$1,000.

答案:allow/ofPersonwhousuallywelcomesandhelpsvisitorsandanswersthetelephoneinanorganizationisknownasa_________.

答案:receptionistNevercarryyourbusinesscards,orplaceanotherperson’sbusinesscardina_________pocket.

答案:backItisbestwaytoreceivethebusinesscardwith_________whenmakingpresentation.

答案:bothhandsYoucan_________ourbestattentiontoyourspecificrequirements.

答案:relyonWeareofferingyougoods_________veryhighquality.

答案:ofWe_________Mr.Smithsthatyouareinthemarketofwoolenmixedblanket.

答案:learnfromOurproductswillappeal_________yourmarket.

答案:toAlsounderseparatecoverwearesendingyouafullrangeofgoods_________.

答案:forexportIncaretiquette,Whenaladyenterintoacar,whichisthecorrectposture?

答案:letherhipontotheseatfirst,andthenreceiveherfeetIfinfirmorelderlymembersofthevisitingteamrequireimmediateexitfromtheairport,letthehostsknowwell____.

答案:inadvanceTOmakeiteasyforthereadertodetermineexactlywhatyouwantandtoprovideitquicklyandaccurately,youcan_____

答案:allaboveWhenmeetingthevisitorsattheairport,whichofthefollowingactionsisnotagoodmannerinbusinessculture?()

答案:Writethevisitors'nameswithamarkingpenoncardboardInbusinessculture,whenthingsgowronginthehotelinwhichthehostarrangesthevisitorslive,thevisitorssholdnot____

答案:attempttoblamethelocalstaffVisitorsshouldarriveontimeandbeprepared___acertainamountofceremonybeforeworkbegins.

答案:forExpressyourappreciationin___way,butdonotthankthereaderinadvance.

答案:someBe____carefultoavoiddemandsandcommands,long,involvedsentences,patronizingstatements,andsoon.

答案:especiallyAttheendofanInquiry,whichsentenceinthefollowingismoreappropriate?___

答案:WetrustthatyouwillreplytousimmediatelyPersonwhousuallywelcomesandhelpsvisitorsandanswersthetelephoneinanorganizationisknownasa_______.

答案:receptionistAtthehotel,thevisitors'check-inshouldbehelpedby().

答案:amemberofthehostteamAfterpickingthevisitorsupattheairport,theyshouldthenbedriventotheirhotel(at()expense).

答案:hostWhenmeetingthevisitorsattheairportinthemorning,itis()toextendadinnerinvitationwithyourvisitors'tirednessandjetlaginmind.

答案:acceptableAsthehosts,awelcomingpacketofinformationshouldbegivento()membersofthevisitinggroupwhenmeetingthevisitorsattheairport.

答案:allIfthedirector,president,orgeneralmanagercannotbeonhandforthegreetingattheairport,sendthe()available.

答案:thenexthighestofficialStructureaidforinquiryandreplycontiansthefollowing,except_____.

答案:writer'sidentificationLikewise,yearslater,yourcorporationwaslatetoembracethe_____fordigitalimagery.

答案:marketIfyourpriceareattractive,wewill______anorderwithyou.

答案:place_____shoudbedonebymenmberofthehostteamwhenpeoplewelcomeavisitorattheairport.

答案:IndividualintroductionsIfyourrequestispromptedbyanadvertisementinanewspaperormagazine,forexample,givethe____and______ofthepublication.

答案:name,dateAnsweringsomerequestsrequiresasubstantialamountoftimeandeffort,whichstatementbelowingisNOTinaccordwithsucharequisition?

答案:Youmayneedtodonothing_____shouldbeworn(eveninhotclimates)asasignofprofessionalrespect.

答案:BusinesssuitsInaGeneralInquiry,abusinessmanstatesclearlyalltheinformationheneeds.SowhichoneisnotbelongtoGeneralInquiry?

答案:anofferGivingawelcomingceremonyattheairportcanenforcetheideathatthevisitorsareenteringanewculturenotjustabusinessventure,usuallythewelcomingplaceis______.

答案:aprivateroomoffthecrowdsWhatweshouldn'tdowhenmeetingvisitorsattheairport?

答案:Writethevisitor'snamewithamarkingpenoncarboardIn_____,businesscardshavenoformalexchangeprotocol.

答案:SouthAfricaIn_____,exchangingbusinesscardsiscommonamongprofessionalworkers.Butnoamallyitisnotthesituationinsocialsettings.

答案:AustraliaIn_____,businesscardsareexchangedaftertheinitialintroductionswithoutformalritual.

答案:FranceTherightwayofwritingdatelineinabusinessis_____.

答案:February14,2010Whenyoureceivesomeoneelse’sbusinesscardyoushould()

答案:lookatthecardandacknowledgeitOnthesecondlinebelowthemessage,typeacomplimentaryclosingthatis_____tothetoneofthemessage.

答案:appropriateWhenpresentingyournamecard,makesurethatthesideusing_____isfaceup.

答案:NativelauguageofpeoplewhoreceivecardOneofyourfirstimpressionsyouwillmakeonaforeigncolleagueisthroughyourbusinesscard,andinmanycultrues,especiallyin____,theexchangeofbusinesscardisameaningfulritualratherthanacasualinformality.

答案:AsiaIntheIslamicworld,whenpresentingorreceivingabusinesscard,usingthe______handisagoodmanner.

答案:RightIn_____,thegesturethatpeopleputthebusinesscardintoawalletandthenputthewalletinthebackpocketofhisorherpantsisnotmeanttobeasignofdisrespect.

答案:AmericaInabusinessletter,thedatelineconsistsofthemonth,dayandyear.whichistherightbusinessstyleofdateline?

答案:February14,2011In_______,exchangingbusinesscardsiscommonamongprofessionalworkers.Butnormallyitisnotthesituationinsocialsettings.

答案:AustraliaBusinesscardsshoudbeprintedinEnglishononesideandArabicontheotherin_______.

答案:EgyptandotherArabiancountriesWhichstyleiswidelyusedinbusinesslettersandpersonal-businessletters?

答案:BlockStyleWhenyoureceivea___businesscard,unlessyouarefluentin___,readtheEnglishsidefirstbutdefinitelyturntothe___sideforthereasonsnotedearlier.

答案:JapaneseJapaneseJapaneseNevercarryyourbusinesscards,orplaceanotherperson'sbusinesscardina___backpocket.

答案:backThisisespeciallytrueinJapan,wherethebuinesscardexchangeisas____asitgetsanywhereintheworld.

答案:formalMostSwedesspeakandunderstand_____,soitisnotnecessarytohaveyourbusinesscardstranslatedintoSwedish.

答案:EnglishTolaythebusinesscardinfrontofsomebodyonthetableisconsideredrudein_____,whereitisbelievedasanoddbehaviortostareatthecardbyplacingitonthetable.

答案:Korea_______donotexchangebusinesscardsatsocialoccasions,butmorenormatbusinessfunctionsandmeetings?

答案:ItaliansItisbestwaytoreceivethebusinesscardwith_______whenmakingpresentation.

答案:bothhandsTitlesandeducationonyourbusinesscardarenotimportantin_____.

答案:SwedenYouareamanageratLarBonner.Afterameetingwithstaff,thecompanyhasagreedtoextendparentalleaveforfathersfromtwoweekstothreeweeks.Writeamemotoallstaff.•Refertothepreviousmeeting.•Saywhenthenewsystemwillbegin(25thSeptember).•Remindstaffthattheirmanagersneedonemonth’snotice.

答案:To:AllStaffFrom:(Nameofstudent)Date:25thJulySubject:ParentalLeaveFurthertoourpreviousmeeting,Iampleasedtoconfirmthatparentalleaveforfathershasbeenextendedtothreeweeks.Thenewsystemwillcomeintooperationasfrom25thSeptember.MayIremindyouthatyourmanagerswillrequireonemonth’snotice.Questions1-7（3

marks

each）l

Lookatthestatementsandthetextbelowabouttheimportanceoflisteningtopeople.l

Whichsection(A,B,CorD)

doeseachstatement

(1-7)referto?l

Foreachstatement(1-7),markoneletter(A,B,C,DorE)onyourAnswerSheet.l

Youwillneedtousesomeoftheselettersmorethanonce.

1.

Sometimesitisnecessarytoinsistonfurther

explanation.2.

Youshouldn'tfocusonyourresponsewhile

othersarestillspeaking.3.

Peoplearereluctanttoadmitthattheydon'tlisten

well.4.

Therearebenefitsinseeingthingsfromthespeaker'sperspective.5.

Keenobservationofthespeakercansupportourlisteningskills.6.

Itisriskytothinkaboutadifferentissuewhilesomeoneisspeaking.7.

Peopledonotmindhearingtheirownviewssummarised.

AToooftenweaccuseothersofnotlistening,

pretendingthatweourselvesarefaultless,yetin

ourheartsweknowthatmanyofthemistakeswe

makecomeaboutbecausewehaven'tlistenedcarefullyenough.

Wegetthingswrongbecause

wehaven'tquiteunderstoodwhatsomeonemeantwhentheyweretalkingtous.Anyonewho

hasevertakentheminutesofalongmeetingwillknowhowharditistoremember–despite

thebenefitofnotes-exactlywhateveryonesaid.Butsuccessdependsongettingthingsright-andthatmeanslistening.

BListeningisnotthesamethingashearing;itisnotaneffortlessactivity.Itdemandsattention

andconcentration.

Itmaymeanquizzingthespeakerforadditionalinformationorfor

clarification-itisalwaysbettertoaskthantocontinueregardlessandgetthingswrong.

However,ifyouallowyourmindtowanderontosomethingelse,evenforafewminutes,you'll

misswhatthespeakerissaying-probablyattheverymomentwhenheorsheissaying

somethingcritical.Andnothavingheard,youwon'tknowyou'vemissedanythinguntilit'stoo

late.

CThemostcommonbadhabitwehaveistostartthinkingofwhatwearegoingtosayaboutthe

subjectlongbeforetheotherspeakerhasfinished.

Wethenstoplistening.Evenworse,this

oftenaddsrudenesstoinattentiveness,asonceyouhavedecidedwhattosaythereisafair

chanceyouwillinterrupttosayit.Goodlistenersdon'tinterrupt.

Infactitisoftenworth

explainingthemainideaofwhatyouhavejustbeentoldbeforegoingontomakeyourown

points.Nobodyisoffendedbythis

anditshowsthatyouhavelistenedwell.

DAboveallbepatientandacceptthatmanypeoplearenotverygoodcommunicators.

It'shelpful

torememberthatthewayspeoplemoveandpositionthemselveswhiletheyarespeakingcan

revealagreatdealaboutwhattheyaresaying.Equallyimportantlyyoushouldputyourselfin

theotherperson'splace,bothintellectuallyandemotionally;itwillhelpyoutounderstand

whattheyaregettingatandformaresponse.Butdon'tbetooclever.Facedwithaknow-all,

manypeoplekeepquietbecausetheyseenopointincontinuing.

答案:B;C;A;D;D;B;CQuestions8-12（4marks

each）l

ReadthisadvertisementofaCanadiancomputerincorporation.l

ChoosethebestsentencefromthelistA-Itofilleachoftheblanks.l

Foreachblank(8-12)

markoneletter

(A-I)onyourAnswerSheet.l

Donotmarkanylettertwice.l

Oneanswerhasbeengivenasanexample.

AST’SBRAVOFAMILYOurnewandimprovedBravoseriesofpersonalcomputersisdesignedtodocalculationsinanewway.

example

Forexample,thenewBravoMThasthesamefeaturesofIntel’sveryfastPentium60MHzmicroprocessor.It’sallthepoweryouneedtorunanentireworkgrouporthelatestgraphics-intensiveprograms,andprocesseseventhemostcomplicatedmathematicalcalculationsfivetimesfasterthantheDX2/66.

8

It’sperfectforthepoweruserwhodemandshighperformanceatanattractivepricepoint.AlsonewfromASTisourlatestgenerationofBravoLCdesktops,avaluelineofenergyefficient486personalcomputers.OurentireBravoLCfamily,

whilestillaffordable,hasnewmuscle——Intel486microp