奥地利冰箱用户分析报告：Liebherr利勃海尔-外文版培训课件2024.7拓邦和而泰

CONSUMERS&BRANDSRefrigerators:

Liebherr

ownersin

AustriaConsumer

Insights

reportJune2024Consumer

Insights

GlobalsurveyIntroductionReport

overviewGlobalsurveymethodology(1)Design:OnlineSurvey,

splitquestionnaire

designThisreport

offers

thereader

acomprehensiveoverview

ofLiebherr

owners

inAustria:who

theyare;what

theylike;

whatthey

think;

andhowtoreachthem.

Itprovides

insightson

theirdemographics,lifestyle,

opinions,

and

marketing

touchpoints.Duration:

approx.

15

minutesLanguage:

official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeAdditionally,thereport

allows

thereader

tobenchmark

Liebherr

owners

inAustria(’’brandusers’’)againstAustrianrefrigerator

owners

ingeneral(’’category

users’’),

and

theoverall

Austrianconsumer,labelled

as’’all

respondents’’

inthe

charts.Region:

56countriesNumberof

respondents:•

12,000+

forcountries

with

theextended

survey(including

Austria)•

2,000+

forthebasicsurveyThereport

isupdatedquarterly

andisbased

on

dataSample:

Internet

users,

aged18–64,quotasset

ongender

and

agefrom

theConsumer

InsightsGlobal

survey,

aninternational

survey

thatcovers

more

than15,000brandsacross

56

countries.Fieldwork:•

Continuousfrom

JanuarytoDecember•

Countries

thatreceive

theextended

survey

areupdatedfourtimesayear2Notes:(1):

Seethe

full

methodology

foradetailed

overviewofthe

study

designConsumer

Insights

Global

as

of

June

2024Sources:CHAPTER

01Management

summary•

Brand

usage•

Key

insightsWith

a

user

share

of

8%,

Liebherr

is

one

of

the

top

5

refrigerator

brands

inAustriaManagement

summary:

brandusageand

competitionTop10

most

owned

refrigerator

brandsinAustriaAEGBosch12%10%10%SiemensLiebherrSamsungGorenje8%6%6%6%MieleElektra

BregenzBauknechtBeko5%4%4%4Notes:"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;Base:n=1,930

refrigerator

ownersSources:Consumer

Insights

Global

as

of

June

2024The

current

share

of

refrigerator

owners

owning

Liebherr

is

fairly

similar

to

Q1of

2021Management

summary:

brandusagetimelineTimeline

of

refrigerator

owners

owningLiebherr8%8%8%8%7%7%7%7%7%7%7%7%6%2021

Q12021

Q22021

Q32021

Q42022

Q12022

Q22022

Q32022

Q42023

Q12023

Q22023

Q32023

Q42024

Q15Notes:"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;Base:n=124

-151

Liebherrowners,n=1895

-

2040

refrigerator

ownersSources:Consumer

Insights

Global

as

of

June

2024Liebherr

owners

in

AustriaManagement

summary:

key

insightsDemographic

profileConsumerlifestyleConsumerattitudesMarketing

touchpointsLiebherr

ismore

popularamongGeneration

Xthanother

refrigeratorbrands.Making

theirown

decisions

ismoreimportant

to

Liebherr

owners

thantoother

refrigerator

owners.43%

ofLiebherr

owners

statethattheypayclose

attentionto

energy

efficiencywhen

choosing

electronics.LinkedInismore

popularamongLiebherr

owners

thantheaveragerefrigerator

owner.There

is

afairlyeven

splitofmale

andfemale

Liebherr

owners.Home

and

garden

are

relativelyprevalent

interests

of

Liebherr

owners.48%

ofLiebherr

owners

arelaggardswhen

itcomes

toinnovation

adoption.Liebherr

owners

remember

seeing

adsinvideo

gamesless

often

thanotherrefrigerator

owners.Liebherr

hasalarger

shareof

ownerswith

ahigh

income

than

otherrefrigerator

brands.Gardening

andplants

are

relativelypopularhobbiesamong

Liebherrowners.Arelatively

highshare

ofLiebherrowners

thinkthatgovernment

debtisanissuethatneeds

tobeaddressed.Liebherr

owners

are

more

likely

to

liveinrural

areas

andtowns

thanrefrigerator

owners

ingeneral.6Sources:Consumer

Insights

Global

as

of

June

2024CHAPTER

02Demographic

profile•

Generations•

Gender•

Education•

Income•

Household

classification•

Typeofcommunity•

LGBTQ+Liebherr

ismore

popular

among

Generation

X

than

other

refrigerator

brandsDemographic

profile:

generationsAgeof

consumersinAustriaBrand

users8%30%48%14%Category

usersAllrespondents19%21%34%36%11%34%34%12%Generation

ZMillennialsGeneration

XBaby

Boomers8Notes:’’Howoldareyou?’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsSources:Consumer

Insights

Global

as

of

June

2024There

is

a

fairly

even

split

of

male

and

female

Liebherr

ownersDemographic

profile:

genderGenderofconsumersinAustriaBrand

users48%49%50%52%51%50%Category

usersAllrespondentsMaleFemale9Notes:’’Whatis

yourgender?’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;

Base:

n=145Liebherr

owners,n=1,930

refrigerator

owners,

n=12,175

all

respondentsSources:Consumer

Insights

Global

as

of

June

2024A

relatively

high

share

of

Liebherr

owners

have

a

college

degreeDemographic

profile:

educationConsumer’s

level

of

educationinAustria37%36%32%27%26%

26%14%13%13%12%12%11%10%9%

9%3%2%

2%2%

2%1%Noformaleducation

/primary

schoolLower

secondary

UppersecondaryTechnical

/vocationaleducationBachelor

degree

Master

degree

Doctoral

degreeeducation

(noteligible

foreducation(eligible

foror

equivalentor

equivalentor

equivalentuniversity

study)

university

study)Brand

usersCategory

usersAllrespondents10

Notes:Sources:’’Whatis

the

highest

levelofeducation

youhave

completed?’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;

Base:

n=145

Liebherrowners,

n=1,930

refrigerator

owners,n=12,175

allrespondentsConsumer

Insights

Global

as

of

June

2024Liebherr

has

a

larger

share

of

ownerswith

a

high

income

than

other

refrigeratorbrandsDemographic

profile:

incomeShare

ofconsumersinAustriainthe

high,

middle,andlowthirdsof

monthlyhouseholdgross

incomeBrand

users45%39%16%Category

usersAllrespondents35%33%32%33%33%33%HighMiddleLow11

Notes:Sources:Recalculated

toonly

include

respondents

that

provide

income

information,

recodebased

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;Single

Pick;Base:n=145

Liebherrowners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Compared

to

other

refrigerator

owners,

Liebherr

owners

are

relatively

likely

tolive

in

a

couple

householdDemographic

profile:

household

classificationType

of

householdsin

whichconsumersinAustrialive45%34%33%26%22%

23%22%

22%17%11%

11%6%

6%5%5%3%

4%Other2%1%

2%Multi-generationalfamily1%SinglehouseholdCouplehouseholdSingleparenthouseholdPartnersandchildrenTwo

or

morerelated

adults

household

typesBrand

usersCategory

usersAllrespondents12

Notes:Sources:Typology

based

on’’household

size’’,’’household

constellation’’

and

’’children

under

the

age

of14

in

household’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;Base:n=145

Liebherrowners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Liebherr

owners

are

more

likely

to

live

in

rural

areas

and

towns

than

refrigeratorowners

in

generalDemographic

profile:

typeofcommunityCommunities

whereconsumersliveinAustria35%32%29%28%25%23%23%23%15%14%14%12%12%

11%4%Rural

communitySmall

townMedium-sized

townCategory

usersLarge

cityCitywithover

1million

inhabitantsBrand

usersAllrespondents13

Notes:Sources:’’Inwhat

type

ofcommunity

do

youlive?’’;Single

Pick;

"What

brandis

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

20246%

of

Liebherr

owners

consider

themselves

part

of

the

LGBTQ+

communityDemographic

profile:

LGBTQ+LGBTQ+

statusof

consumersinAustriaBrand

users6%5%83%84%83%12%10%11%Category

usersAllrespondents

6%YesNoWould

rathernot

say14

Notes:Sources:’’Do

youconsider

yourself

partofthe

LGBTQ+community?’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:

n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

allrespondentsConsumer

Insights

Global

as

of

June

2024CHAPTER

03Consumer

lifestyle•

Lifevalues•

Main

interests•

Hobbies

&leisure

activities•

Sportsactivities•

SportsfollowedMakingtheir

own

decisions

is

more

important

to

Liebherr

owners

than

to

otherrefrigerator

ownersConsumer

lifestyle:

lifevaluesMost

important

aspectsof

lifefor

consumersinAustria67%59%57%48%48%42%

42%40%

42%37%40%40%37%35%31%27%26%23%17%16%19%20%

19%11%11%13%12%8%

9%5%AhappyrelationshipAnhonest

andrespectable

life

own

decisionsMaking

mySafety

andsecurityHavingagood

timeSocial

justiceLearningnew

thingsTobesuccessfulTraditionsAdvancingmy

careerBrand

usersCategory

usersAllrespondents16

Notes:Sources:’’Outofthe

following

list,

which

are

the

3mostimportant

aspects

toyouin

life?

Pleasechoose

exactly

3.’’;Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Home

andgarden

are

relatively

prevalent

interests

of

Liebherr

ownersConsumer

lifestyle:

main

interestsTop10

interestsofLiebherrownersinAustria61%56%52%49%53%53%49%48%51%50%49%48%46%46%46%44%43%41%34%37%37%

35%31%34%35%34%32%32%31%30%Home

&gardenFood

&diningHealth

&fitnessMovies,TVshows&musicTravelPolitics&societyandcurrentworld

eventsScience

&technologyFinance&economyCareer

&educationHistoryBrand

usersCategory

usersAllrespondents17

Notes:Sources:’’Whattopics

are

youpersonally

interested

in?’’;Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;Base:n=145

Liebherrowners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Gardening

and

plants

are

relatively

popular

hobbies

among

Liebherr

ownersConsumer

lifestyle:

hobbies

&leisure

activitiesTop10

hobbiesandleisure

activities

ofLiebherrownersinAustria59%54%50%54%

51%50%54%54%53%44%45%45%44%44%43%40%42%41%38%38%36%36%34%34%27%30%29%29%27%26%SocializingOutdooractivitiesGardeningandplantsReadingCooking/bakingTravelingDoing

sportsandfitnessDIYandarts&craftsPetsTech

/computersBrand

usersCategory

usersAllrespondents18

Notes:Sources:’’Whatare

your

personalhobbies

and

activities?’’;Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;

Base:

n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024A

relatively

large

share

of

Liebherr

owners

do

yoga

or

pilatesConsumer

lifestyle:

sports

activitiesTop10

sports

activitiesofLiebherrownersinAustria36%34%32%26%26%24%22%24%22%22%23%21%18%18%17%15%10%

10%10%10%9%8%6%

6%6%

6%5%5%4%4%HikingCyclingSwimming/DivingFitness,aerobics,

cardioRunning/joggingYoga

/pilatesDancingTableTennisTennisBadmintonBrand

usersCategory

usersAllrespondents19

Notes:Sources:’’Which

ofthese

sports

oractivities

do

youdo

at

leastoccasionally?’’;Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=88

Liebherrowners,n=1,136

refrigerator

owners,n=6,948

allrespondentsConsumer

Insights

Global

as

of

June

202413%

of

Liebherr

owners

follow

tennisConsumer

lifestyle:

sports

followedTop10

sports

followed

byLiebherr

owners

inAustria24%23%19%12%13%12%

11%10%12%7%7%7%6%6%5%5%5%5%5%5%5%5%5%4%4%4%4%4%3%3%SoccerTennisMotorsportsAthletics(track&field)CyclingIceHockeyAmericanfootballWinter

sportsBasketballBoxingBrand

usersCategory

usersAllrespondents20

Notes:Sources:’’Inwhich

ofthese

sports

do

youfollow

competitions,

leagues

orteams?’’;Multi

Pick;"What

brand

is

the

(main)

refrigerator

inyour

household?’’;

Single

Pick;

Base:

n=37

Liebherr

owners,n=643

refrigerator

owners,n=3,968

allrespondentsConsumer

Insights

Global

as

of

June

2024CHAPTER

04Consumer

attitudes•

Attitudestowards

consumer

electronics•

Innovation

adoption•

Challenges

facing

thecountry•

Politics2143%

of

Liebherr

owners

state

that

they

pay

close

attention

to

energy

efficiencywhen

choosing

electronicsConsumer

attitudes:housing

&household

equipmentAgreementwithstatements

towards

housing

&householdequipment

inAustria44%43%43%42%42%41%27%26%

26%24%

24%19%15%

15%13%When

choosingelectronics,

Ipayclose

attention

totheirenergy

efficiencyIcould

notlivewithout

Ibuynew

electronics,Iwould

love

tocontrol

my

home

viasmartphone

or

voiceElectronics

areastatussymbol

formemy

smartphoneeven

when

myoldmodel

stillworksBrand

usersCategory

usersAllrespondents22

Notes:Sources:’’Which

ofthese

statements

apply

toyou?’’;

Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;

Base:

n=145

Liebherrowners,

n=1,930

refrigerator

owners,n=2,032

all

respondentsConsumer

Insights

Global

as

of

June

202448%

of

Liebherr

owners

are

laggards

when

it

comes

to

innovation

adoptionConsumer

attitudes:innovation

adoptionInnovation

adopter

typesbasedonstatements

towards

innovation

byconsumersinAustria48%39%38%34%30%21%21%19%18%12%8%8%1%1%1%InnovatorsEarly

adoptersBrand

usersEarly

majorityCategory

usersLatemajorityAllrespondentsLaggards23

Notes:Sources:Recode

based

on’’Which

ofthese

statements

regardingtechnology

apply

to

you?’’;

Multi

Pick;

"Whatbrand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:

n=145

Liebherr

owners,n=1,930

refrigeratorowners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024A

relatively

high

share

of

Liebherr

owners

think

that

governmentdebt

is

an

issuethat

needs

to

be

addressedConsumer

attitudes:challenges

facingthecountryThe

10

most

important

issuesfacing

AustriaaccordingtoLiebherrowners68%

64%61%55%44%49%47%45%44%43%41%35%33%37%32%37%32%30%33%30%34%30%34%34%32%32%32%31%23%21%Rising

prices/inflation/cost

of

livingHealth

andsocial

securityImmigrationEconomicsituationEducationClimatechange

GovernmentdebtCrimeEnvironmentPovertyBrand

usersCategory

usersAllrespondents24

Notes:Sources:’’Whatdo

youpersonally

think

are

the

mostimportant

issues

in

yourcountry

ofresidence

that

need

to

be

addressed?’’;MultiPick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=145

Liebherrowners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Many

Liebherr

owners

have

centrist

political

viewsConsumer

attitudes:politicsPolitical

attitudes

ofconsumersinAustriaBrand

users19%50%14%17%Category

usersAllrespondents21%39%17%19%23%21%38%22%LeftCenterRightPrefer

nottoanswer25

Notes:Sources:Recode

based

on’’Manypeople

use

the

terms’left’

and

’right’when

they

want

to

describe

political

views.Where

would

youplace

yourself

ona

scale

fromleft

to

right?’’;

Single

Pick;"What

brand

is

the

(main)

refrigerator

inyourhousehold?’’;

Single

Pick;Base:n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024CHAPTER

05Marketing

touchpoints•

Social

media

usage•

Media

usagebychannel•

Digitaladvertising

touchpoints•

Non-digital

advertising

touchpointsLinkedIn

is

more

popular

among

Liebherr

owners

than

the

average

refrigeratorownerMarketing

touchpoints:social

media

usageSocial

mediausageinAustriaby

brand62%58%55%61%57%57%45%56%47%29%28%24%13%24%

18%18%22%19%18%12%8%12%10%8%5%5%5%3%2%

1%Facebook

Instagram

YouTubeLinkedInPinterestTikTokFlickrX(Twitter)

SnapchatXingBrand

usersCategory

usersAllrespondents27

Notes:Sources:’’Whatsocial

media

platforms

do

youuse

regularly?This

does

notinclude

instant

messengerssuch

as

WhatsApp.’’;

Multi

Pick;

"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;

Base:

n=38

Liebherrowners,n=488

refrigerator

owners,n=3050

all

respondentsConsumer

Insights

Global

as

of

June

2024Liebherr

owners

tend

to

listen

to

the

radio

more

often

than

refrigerator

ownersin

generalMarketing

touchpoints:media

usagebychannelType

of

mediaconsumersinAustriahave

been

using

inthepast4weeks83%78%75%77%68%69%67%64%63%57%48%52%43%44%48%47%46%45%39%38%42%29%

29%28%19%

19%27%27%23%

26%25%23%19%TVRadioDigitalvideo

Onlinenewscontent

websitesDailynewspapersDigitalmusiccontentMagazinesOnlinemagazinesWeeklynewspapersPodcastsMovies

/cinemaBrand

usersCategory

usersAllrespondents28

Notes:Sources:’’Whatkind

ofmedia

have

youused

in

the

past

4weeks?’’;

Multi

Pick;

"What

brandis

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;Base:n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

allrespondentsConsumer

Insights

Global

as

of

June

2024Liebherr

owners

remember

seeing

ads

in

video

games

less

often

than

otherrefrigerator

ownersMarketing

touchpoints:digitaladvertising

touchpointsTop10

placeswhereLiebherrownersinAustriahave

come

across

digital

advertisinginthepast4weeks48%45%41%43%

43%43%42%39%40%41%39%38%28%26%28%27%25%25%25%22%24%23%19%19%16%14%18%18%15%12%Search

engines

Video

portalsOnlinestoresSocial

mediaWebsitesandappsof

brandsNewslettersEditorialwebsitesandappsVideo

streaming

MusicportalsservicesVideo

gamesBrand

usersCategory

usersAllrespondents29

Notes:Sources:’’Wherehave

youcomeacrossdigital

advertisements

in

the

past4

weeks?’’;

Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

yourhousehold?’’;

Single

Pick;

Base:

n=145

Liebherr

owners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024Liebherr

owners

remember

ads

they

saw

in

printed

daily

newspapersmoreoften

than

other

refrigerator

ownersMarketing

touchpoints:non-digital

advertising

touchpointsPlaces

whereconsumersinAustriahavecome

across

non-digital

advertisinginthepast4weeks57%54%46%47%44%43%43%42%31%

30%41%39%39%38%37%36%36%

36%33%28%26%13%12%6%By

mailshot

/

OnadvertisingDirectly

inthestoreInprinteddailynewspapersOntheradioOnTVInprintedmagazinesandjournalsAtthemovies/cinemaadvertisingmailspaceson

the

goBrand

usersCategory

usersAllrespondents30

Notes:Sources:’’Wherehave

youcomeacrossnon-digital

advertisements

in

the

past4weeks?’’;

Multi

Pick;"What

brand

is

the

(main)

refrigerator

in

your

household?’’;

Single

Pick;Base:n=145

Liebherrowners,n=1,930

refrigerator

owners,n=12,175

all

respondentsConsumer

Insights

Global

as

of

June

2024CONSUMER

INSIGHTSUnderstand

what

drivescon