跨境电商英语-课件 Unit 6 Order Management

跨境电商英语Cross-BorderE-CommerceEnglish浙江省中高职一体化贯通系列教材Unit6OrderManagementUnitOverviewBystudyingthisunit,youareexpectedto:Masterthebasicexpressionsandknowledgeaboutordermanagementincross_x0002_bordere-commerce;Learnhowtocommunicatewithcustomersregardingtheirorders,includingrespondingtoinquiriesbothverballyandinwriting;Learnhowtodealwithonlineordersbyordermanagementsystem;LearnentrepreneurialspiritofsuccessfullybuildingChina’sownproductbrandsfromindustrypioneers.Contents目录Warming-up01Listening02Reading03Speaking04Writing05Workshop0601Warming-upTask1Workingroupstobeawordmasteraroundthe

givenword“order(订单)”.Trytomakemoreproperexpressionswiththegivenword“make”.

Thefollowingaresomeoptions:Initialorder首次订单Placeanorder下订单Bookanorder订购Trialorder试订单Canceltheorder取消订单Neworder新订单Ordernumber订单编号Initialorder/firstorder首次订单（新客户的第一次订单）Big/largeorder大订单（订单量较大）Smallorder小订单Trialorder试订单Formalorder正式订单（买家需要支付样品费、邮寄费，当正式采购后以采购合同为依据，前述费用予以扣除）Repeatorder重复订单（再次下的低订单，产品规格型号等内容跟上一订单保持一致）Duplicateorder复订单（在前一次订单合作的基础上再次追加订单，但订购产品或有变化，也即回头客下达的订单）Limitedorder有限订单（对于订单的数量品种等有限制）Payfortheorder支付订单Canceltheorder取消订单Managetheorder管理订单（订单管理系统，往往进行分类，显示已发货订单itemshipped,已完成支付订单itempaid、待支付订单unpaidorder，退换货争议订单Returnsandcanceledorder，已取消订单canceledorder）Confirmtheorder订单确认Placeanorderwithsb.Forsomething给某人下订单Task2Exerciseintherole.Sayonesentencethatincludestheword“order”asawebsiteowner,suchas“Thanksforyourorder!”Contents

1.2.3.4.5.ThankyouverymuchforyourorderNo.19012201.I’llappreciateifyoucanplaceanorderfortheshirtswithuswithin3days.I’mafraidit’stoo

lateto

cancel

my

order.We

welcomeorders

coming

from

allover

the

world.Youcanusseralkindsofmethodstopayforyourorder,saycreditcard.02ListeningTask1Listentofiveshortdialoguesandticktheaspectoftheproductthatistalkedaboutineachdialogue.ScriptsTask2Dialogue1Dialogue2Dialogue3Dialogue4Dialogue5shipmentpaymentsizematerial&colorprice√√√√√Task1Listentofiveshortdialoguesandticktheaspectoftheproductthatistalkedaboutineachdialogue.Scripts:Dialogue1A:Hi,doyouhavesuchshoes35or36size?Myfootlengthis23cm.WhichsizecanyourecommendmeifIplacetheorder?Thankyou.B:Accordingtotheinformationyouofferedinyourlastletter,wesuggestyouchoosetheUSsize6.Youcanalsogetmoreinformationfromthesizetableweattachedbelow.Dialogue2A:“Hello！Canyoutellmethematerialofthisitem?Doyouhaveallthecolorsinyourstock?B:Thanksforyourinterestinouritems.Thesebootsaremadeofgenuineleather.Donotworryaboutthecolors.Wehaveallsizesandcolorsavailable.Youcanrefertoourdisplaysintheshop.Dialogue3A:WhencanyouarrangetheshippingifIplaceanordertoday?B:Wewillshipitwithin24hoursonceyouplaceanorderfromus.Dialogue4A:CanyougivemeadiscountifIplaceanorderwithaquantityof100?B:Ifyourorderismorethan3pairs,wecangiveyoua7%discount.Dialogue5A:WeappreciatetheorderNo.190121fromyou.However,wenoticethatyouhaven’tmadethepaymentyet.B:Letmesee.Sorry,Icannotgothroughthisorder.Canyouhelpmetosolvetheproblems?Task2Listentothefollowingsentencesandfillintheblanks.1.I’mverysorrythattheitemyouwantinyourorderis________________

.2.Weonlyhavealimitednumberofthisiteminstock,sowemighthavetrouble___________________

today.3.Theyare____________

,sowe’llhavetheminsupplysoon.OryoucansearchonAmazonforotheritemsinourshop.4.You’llloseyourdiscountandthecouponifyou_____________

theorder.5.Thankyouverymuchforyourorder.Wewillpreparetheitemand_________________

toyouwithin1-3daysbyChinaPostAirMail.outofstockfillingthisorderonordercancelsendthegoodsScriptsTask3Task2Listentothefollowingsentencesandfillintheblanks.Scripts:1.I’mverysorrythattheitemyouwantonyourorderisoutofstock.2.Weonlyhavealimitednumberofthisiteminstock,sowemighthavetroublefillingthisordertoday.3.Theyareonorder,sowe’llhavetheminsupplysoon.Or,youcansearchonAmazonforotheritemsinourshop.4.You’llloseyourdiscountandthecouponifyoucanceltheorder.

5.Thankyouverymuchforyourorder.Wewillpreparetheitemandsendthegoodstoyouwithin1-3daysbyChinaPostAirMail.Task3Listentothefollowingdialoguesandgivethemainreasonaccordingtotheinformationyouheard.1.Whycan’tthebuyerplacetheorderfortheblueT-shirt?__________________________________________________________________________2.Whatdoesthebuyerconsiderforreplacing?__________________________________________________________________________3.Howmanyitemsdoesthebuyertake?Howaboutthediscountforthepayment？__________________________________________________________________________Becausetheitemintheorderisoutofstock.He’llbuytheleft10piecesblueT-shirtsize5,andtheother40piecesitems,10piecesofNo.J13fromsize5tosize8eachforreplacing.100piecesinallforthistrialorder.Offeradiscountof25%whenquantityreaching100pcs.ScriptsContentsTask3Listentothefollowingdialoguesandgivethemainreasonaccordingtotheinformationyouheard.Scripts:Buyer:We’dliketobuy50piecesofT-shirts,men’s,women’s,I’minterestedintheblueT-shirt.Iwonderifyouhave20moreforit?Seller:Justamoment,please.I’llcheckonit.I’msorry.20piecesofsize5leftonly.Theyarehardlyoutofstocknow.Buyer：So,arethereanyotheritems,oryoumayrecommendsomebestsellingtous?Seller:Thankyouforyourinterestinouritems.Besidestheblue,wealsohavethenewarrival,itemNo.J13.WehavethreedifferentsizesS,MandL.Accordingtotheinformationyouoffered,wesuggestyouchoosesizeMandL.Youcanalsogetmoreinformationfromthesizetableweattachedbelow.Pleaseallow1-2cmerrorsduetomanualmeasurement.Andwedohaveallsizesandcolorsinstock.Buyer:Ok,letmesee.Seller:Dear,wehopetoestablishbusinessrelationshipwithyou.Hereisthelistoftheproducts,youmaybeinterestedin,too.Ifyourordermorethan100piecesthistime,wecouldgiveyouawholesaleprice$25/piece（freightincluded）.Buyer:Soundsgood.HowaboutJ13inblackandwhite?Seller:It’senoughinstock.Irecommendyoutakethisitemforreplacing.Italsosellsfast.Buyer:Ok.I’lltaketheblueT-shirtsize5,20pieces,andanother90piecesfromJ13,sizeMandL,blackandwhite,20pieceseachsizeandcolorforthistrialorder.Seller:Thanksforyourorderverymuch,sir.Momentplease.We’lldealwithyourorderimmediately.Er,100pieces,weofferyouthediscount,25%percent.Buyer:Terrific!03ReadingSetting:

JoannaChiangreceivedamessagefromtheplatformAmazon,inwhichsheistoldtodealwiththeneworders.StartingtaskNow,trytodiscusswhatdoyouknowabouttheordermanagementprocedures.Whatisthedifferencebetweenofflineexportingordersandonlineordersconductedincross-bordere-commerce?Afterthebuyerbrowsethewebsiteandfindtheirfavorites,theymayexchangeenquiriesbeforeplacinganorder,orthejustplacetheorderbetweenthebuyerandseller.Wheneverthereisanorderbooked,thebuyershouldquicklyrespondtotheorder,thatisordermanagement.Thebuyermayissuearequesttopurchaseaspecifiedamountofgoodsorjustonepiece.Butalargeorderoraformalordershouldcontain:nameandarticlenumber;quality;packageandspecification;quantitydelivery;unitpriceandtotalamounttermsofpayment.etc.WhatisanOrderManagementforE-Commerce?WiththepopularizingofInternet,e-businessintheworldisalsogrowingmorevigorouslythaneverbefore.Nowadays,e-commerceplatformscomeintobeing.China’slargestretailwebsite,Taobao,andYahoo!JapanhavelaunchedajointplatformthatallowsconsumerstobuyproductsbothfromChinaandJapan.Whichdoyouprefer,offlineoronlineorder?Mostofe-shopstendtoprovidecompanyprofile,latestproductmenuandpricelist,andanonlineorderform.Sellersjustapplyforanordermanagementtodealwiththeorders.Thescopingrulesforthesystemlevelmaketheonlineordersystemserveastheblackboxcentralactor,andthesellersareonlyresponsibleforcustomer’sonlineorderprocessing.Usually,anordermanagementsystemcanfinishitsjobsfollowingthefivesteps.Ininitialsteptheuserplacesanorderatthebuyers’end,click“Submitorder”button,thenanorderisgeneratedanddisplayedinthestateof“tobepaid”bothforsellersandbuyers,whichcalled“Tobepaid”.Thefollowingstepmeans“Goodstobeshipped”.Infact,it’sastatusoftheorderchangingfrompaymenttogoodsthatistobeshippedaftertheuserpayssuccessfully.Nextisthestepnamedas“Goodstobereceived”.Whenthemerchantisreadyforthegoods,hefillsinthelogisticsinformationinthebackgroundandconfirmtheshipmentandtheorderstatuschangesfrom“Goodstobeshipped”to“Goodstobereceived”.Thefourthstepis“Ordercompletion”.Whentheuserreceivestheproductandconfirmsreceiptatthefrontendorwithinaperiodthattheproducthasbeenshipped,theorderstatuschangesfromshippedtocompleted.Thelastiscalled“Orderclosure”.Whentheuserfailstopayorcancelstheorderwithinaperiod,theorderwillbeclosed.参考译文Generallyspeaking,awell-performedordermanagementsystemconsistsofseveralcomponents

orsubsystems,suchaseditingorders,cancelingorders,restoringcancelledorders,deletingorders,fulfillinganorder,etc.Itsmainoperatingproceduresmaybeillustratedasbelow.参考译文Inthepartof“Dashboardofanorder”,allorderscomeinthroughyoure-commerceBackOffice>Orders.Clickanordertoopenitinthedashboardview.Thedashboardviewisdividedbythetwocolumns:NavigationButtonandGeneralInformation.ClickNavigationButtonandopenitsdrop-downmenu:hold,copyorders,editandsendremindersornotifications.Atthetopofthescreen,youwillfindGeneralInformationfortheorderstatus,viewinganorderorfilteringanorder,clickingontofilterordersandexportanorder.Also,inthepartof“Fulfillinganorder”,whenaneworderisreceived,youshouldverifythepayment.Packagingandshippingtheorderisknownasvirtuallyfulfillinganorder.Inyoure-commerceadmin,gotoOrders,thenselecttheordernumberlinktoenteritsdashboardasbelow:参考译文Topackageyourorder,youneedtoobtainpackagingintheGettingstartedwithshippingarticle.Next,printtheshipmentpackagingslipbyselectingtheprinticonbesidetheshipment.Nowyouneedtousethepackagingsliptotaketheorder’sproduct(s)fromyourinventoryandpackagetheproductsintoshippingboxesorenvelopes.“Shiptheorder”canbeoperatednotonlyinmanualwaybutalsoinbulk.Youjustinformashippingproviderthatmatcheseitherthecustomer’schoiceoryourshippingstrategytosendthepackagetothereceivers.Nextyouprinttheshippinglabelfromtheshippingproviderplatformoruseanintegratedshippingmethodtoprinttheshippinglabelandpostageforthecarrierfromtheorderscreen.Whenyourproductisshipped,selecttheMarkasShippedbuttonontheorderscreenintheShipmentsectionfollowingthenextinstructions:参考译文Onceyouhavethetrackingcode,selecttheshipmentnumber,andenterit.Thishappensautomaticallyformanyintegratedshippingmethods.参考译文Exercise参考译文什么是电子商务的订单管理随着互联网的普及，世界范围内的电子商务也比以往任何时候都更加蓬勃发展。如今，电子商务平台应运而生，中国最大的零售网站“淘宝”和“雅虎!日本”周二推出了一个联合平台，允许消费者同时购买中国和日本的产品。您喜欢线下订购还是在线订购?大多数电子商店都提供公司简介、最新产品菜单和价目表，以及在线订购表格。卖家只需申请订单管理就可以处理订单。系统级的范围规则使得在线订单系统充当黑盒中心参与者，而卖家只负责客户的在线订单处理。

通常，订单管理系统可以按照以下五个步骤完成工作:

首先是查看订单支付情况。在这个环节，用户在买家端下订单后，点击“提交订单”按钮。订单生成并显示为待支付状态。下一步是待发货货物，即订单状态由付款变为用户付款成功后待发货货物。接下来是待收货环节，商户准备好货物后，在后台填写物流信息，确认发货后，订单状态由待发货变为待收货。然后第四步是订单完成。当用户收到产品并在前端确认收到，或者在产品已经发货的一段时间内，订单状态从发货到完成。最后一步骤是订单关闭。用户在一段时间内未付款或取消订单，订单将被关闭。一般来说，一个运行良好的订单管理系统由几个组成部分或子系统组成，例如:编辑订单、取消订单、恢复已取消订单、删除订单、完成订单等。其主要操作程序如下所示。在订单管理面板视图中，所有的订单都是通过你的电子商务后台>订单模块来操作的。单击订单以在订单面板视图中打开它。面板视图由两列导航按钮和常规信息划分。点击导航按钮，打开它的下拉菜单:保持、复制复制订单、编辑和发送提醒或通知。在屏幕顶部，您将看到订单状态的基本信息、查看订单或过滤订单、单击过滤订单和导出订单。

还有，在完成订单模块当收到新订单时，您应该验证付款。而包装和运输发货的订单才被称为真正履行的订单。在您登录到“eCom”管理系统中，转到Orders项下，然后选择订单号链接，以进入其订单界面，如下图所示：要打包您的订单下的商品您需要在“开始发货”中获取收货地址并传输给物流服务商。接下来，通过选择发货ID旁边的打印图标来打印发货包装。

然后使用包装单从库存中取出订单产品，并将产品包装进运输箱或封袋，安排发货。发货环节的订单操作，既可以单个订单手操作也可以批量处理。对于待发货订单，发货方需要通过与运输供应商联系，将订单运送到客户的运输地址并选择一个符合客户选择或您的运输策略的供应商来为你实施发货。对于手工发货，客户的送货地址位于订单屏幕的右侧。在这种情况下，您将始终从发货供应商平台打印发货标签。当然您还可以使用集成仓发货模式从订单屏幕或批量订单操作模块打印承运人的运输标签和运单资料。有关可用的发货集成的列表。操作提示如下图所示：有了物流运输查询跟踪码后，选择发货号并输入它。对于许多集成的运输方法来说，这是自动发生的。Task1Answerthequestionswiththeinformationyoufindinthetext.Understandingthetext1.Whatcanweseeinthehomepageofsomee-shopwhenyoulogontothewebsite?2.Whataretheorderprocessingstepsforanordermanagementsystem?3.Howdoweverifytheorderfulfilled?4.Canwecarryoutbulkactionstodealwiththeorders?5.Howdoweshiptheordertothecustomer’sshippingaddress?E-shopsprovidecompanyprofile,menuandpricelist,andanonlineorderform.I.tobepaidII.goodstobeshippedIII.goodstobeshippedIV.orderIV.completionV.orderclosurePackagingandshippingtheorderisknownasfulfillinganorder.Yes,wecantakebulkactionsavailablefromthe

Orders

overviewmenu.Bycontactingashippingprovider.Chooseaproviderthatmatcheseitherthecustomer'schoiceoryourshippingstrategy.Task2Completetheformthatsummarizesthetext.OrderManagementMaincontentFunctionaloperationDashboardofanorderFulfillinganorderShiptheorderNavigationand

GeneralinformationoftheordersHold,Duplicate-copyorders;EditandSendremindersorNotifications;viewinganorderorfilteringanorder.helpyoucarryouttheordersselecttheordernumber;Verifythepayment;packagingandshippingtheorder.GetthegoodstobeshippedbothinmanualandinbulkInformashippingprovider;Printtheshippinglabel;Selectthe

MarkasShipped

buttonontheorderscreen.DealingwithlanguageTask3Completethewordsthatmatchthemeaningsontheright.Thefirstlettersarealreadygiven.1.p___________

tocatertopopulartastetomakepopularandpresenttothegeneralpublic2.v_________

withvigor;inavigorousmanner3.l_________

tosetgoing;toinitiate4.p________

adescriptionofsb/sththatgivesusefulinformation5.i__________

showingbyexample,suchaspictures6.s________

tohandoverformally7.c________tobemadeupofdiversepartsbecontainedinorbecomposedof8.i__________

adetailedlistofalltheitemsorgoodsinstock

9.p__________

tomanufactureorcopewith10.f_______

toputineffectopularizeigorouslyaunchrofilellustratedubmitonsistnventoryrocessingulfillTask4CompletethesentenceswiththecorrectformofthewordsinTask3.1._____________thenewproductwasnotaneasyjob.2.Welcometovisitoure-shopforthenewly___________items.3.Shewasavery_____________sortofperson.4.Thistransactionwillcertainlyraiseourcompany’sinternational__________.5.Ukraineimportedcashewnutsthatare__________inChineseplants(IT).6.Suppliershaveto_________aspecimenoftheirproductsexhibitedonthecompanywebsite.7.Pleasesendusyourlatest___________productcatalogueforourreferenceintheattachmentofyouremail.8.They’relikelytoholdbigfiresalestoliquidatetheir____________.9.Suchsystemtypically___________ofsmallfragmentsofdatathatarequickandeasytouse.10.Wemust__________theorderssmoothlytosatisfyourcustomers.Popularizing

launchedvigorousprofileprocessedsubmitillustratedinventoryconsistfulfillTask5TranslatethesentencesintoChinese,andwriteasentencebyusingthephraseinbrackets.1.Mostofe-shopstendtoprovidecompanyprofile,latestproductmenuandpricelist,andanonlineorderform.(tendto...)Translate:______________________________________________________________________________Write:_________________________________________________________________2.Packagingandshippingtheorderisknownasvirtualfulfillinganorder.(beknownas...)Translate:______________________________________________________________Write:_________________________________________________________________3.“Shiptheorder”canbeoperatednotonlyinmanualwaybutalsoinbulk.(notonly...butalso...)Translate:_________________________________________________________________________________

Write:_________________________________________________________________4.Youjustinformashippingproviderthatmatcheseitherthecustomer'schoiceoryourshippingstrategytosendthepackagetothereceivers.(either...or)Translate:__________________________________________________________________________________________Write:______________________________________________________________________________________________

_________________________________________________________________5.Onceyouhavethetrackingcode,selecttheshipmentnumber,andenterit.(once...)Translate:_______________________________________________________________________________________Write:__________________________________________________________________________________________

_________________________________________________________________大多数网店倾向于提供公司简介、最新产品菜单和价目表，以及在线订购表单。Customerstendtobuytheitemsthatareonsaleorhavediscount.YuanLongpingisknown

as"Father

of

Hybrid

Rice"Itnotonly

reduce

thecost

butalso

improvebenefits.Whenthebuyerandthesellercannotresolvethedisagreementovertheorder,

eachendcanaskforeithercancelingorderoreditingorder.Once

you've

verifythepaymentthe

items

buyersordered,

thesellershouldarrangetheshipmentassoonaspossible.包装并完成订单下的货物发货被视作真正履行订单。“发货订单”不仅可以手动操作，也可以批量操作。您只需通知与客户的选择或您的运输策略相匹配的运输提供商,让其将包裹发送给收货人即可。一旦获取订单的物流追踪号，请选择该产品运单号并输入它。04SpeakingSetting:Afteraperiodofoperation,Joannaisgladtofindcustomerscometohere-shoponAliExpressenquiringaboutorders.Nowsheisstartingtoanswerthequestionsandlearntomanagethenewordersfrombuyers.Shekindlyurgestheunpaidordersornegotiatewithbuyersoneditingorders,etc.

Researchanddiscussingroupsaroundtherelativeproblemsundersuchsituationthatmaytakeplacetoordermanagement.

Examplesofpossiblequestionsarelistedbelow:

1.Whyshouldwerushtomakenewordersdone?Iftheorderisdelayed,whatwillhappen?

2.Doweneedtoconfirmcustomer’sbookingorders?

3.Whatquantitydoyouconsider/regardasalargeorder?

4.Isitconvenientforyouifweplaceanorderbytelephoneordoyoupreferorderstobeinwrittenform?

Readthefollowingdialogue,thencontinuetomakeyourdialogueswithyourpartner.

Buyer:WedecidetopurchasemoreoftheT-shirtNo.C25.Iwonderifyoucouldgivesomemorediscountforthebulkorderofatleast100pcs?

Seller:Justamoment,please.I’llcheckonit.Thisitemisenoughinstock.

…

Suggestedanswer:

Becauseproductssellonlineandbeorderedwhichmeanstheyhasbeenprovedpopularamongcustomers.Wesellersarestrongcompetitiveandstrugglingtofulfillorders,orcustomerswillcancelitorgoaway.Nodelayoncarryingout,sotheansweris“SURE”tofulfilorders.eg.WewillbeabletomakeshipmenttoyouonMarch20th.Pleaseconfirmthisisacceptable.Ifourfirstorderturnsouttobesuccessful,biggerorderswillfollow.Forneworders,wefirstinvestigatethemandbeawareofthestatus.Tourgeortoeditortoconfirmtheorder,that’sthemostimportantworkinordermanagement.Also,wemaybeaskedlikethat“Ifweordernow,whencanyoudeliverthegoods?”“What’sfordiscountorpromotionalprice?”

Theanswerstosuchquestionsmaybethat,forexample:

Thetradediscount/commission/deliverydatedependsonthesizeofyourorder.05Writing

JoannaChianghasstartedoperatinge-businessforseveralweeks.Presentlysheisluckytogetsomeorders.Usually,somecustomerstendtomakeenquiriesbeforeplacinganorderonAliExpressunlikeAmazonwherecustomersmaynotmakeasmanyenquiries.Herearethemessagesreceivedfromcustomersontheorders,inwhichsheistoldtodealwiththeneworders.

Startingtask

1.Whattypesofinformationdobuyerstypicallyenquireabouttheplacingorders?

2.Whatarenecessaryproceduresthatsellershavetofollowtoprocessanorder?

3.IfyouwereJoanna,andhadanunpaidorder,howwouldyougoaboutresolvingthematter?

4.Moreinformation:__________________________________________________Openquestion.Moreusefulanswersmaylikethat:

material,color,size,specificationandsoonarethemaincontentslikelytobeenquired.Andfortheneworders,weshouldverifytheorderfirst,thenmakesuretheorderispaidalready.Sellersshouldarrangetheshipmentwithinthepromisedshippingtime.Forunpaidorder,weusuallyurgethebuyerfinishingthepaymentintimeinsteadofputaside.Inaddition,weshoulddealwiththeorderandupdatethetrackinginformation,keepingintouchwiththebuyeruntilthegoodsreachthereceiversafely.Task1LearnSample1,andthentrytowriteanemailtocommunicatewithcustomersorpersuadecustomerstofinishtheunpaidorderwiththegivenusefulexpressions.

Sample1:UrgethepaymentDearMadam,

Wenoticedthatyouhaven’tpaidfortheorder.Thisspecialdealwillbeendingin3days.Ifyouplaceanorderbeforethedeadline,we’llsendsomenicegiftswithyourorder.Youknow,thisisthebiggestyear-roundpromotionthisyear,withthepriceofsomeitemsevenupto90%off.Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.

Bestregards,

Mary

Usefulexpressions:

haven’tpaidfortheorder...Ifyouplaceanorderbefore…Ifyouneedanyhelporhaveanyquestions,pleaseletusknow.Thanksinadvanceforyourcooperation.

YourVersion:DearSirs/Madams,Thankyouforyourinterestinouritems.However,wenoticethatyouhaven’tpaidtheorderyet.Wewonderifyouneedanyhelporhaveanyproblems,pleaseletusknow.Hereissometipsonmakingthepayment.Wehopethefollowinginstructioncanhelpyou.Youcanselecttheorderandclickthe“PayNow”button.Chooseyourpreferredpaymentmethodonthecheckoutpage.TheplatformsupportsVisa,MasterCard,MaestroDebitCard,WesternUnion,andwiretransferviabanks.

Thanksinadvanceforyourcooperation！Lookingforwardtohearingfromyousoon.BestRegards,

JoannaChiangTask2Supposeyoureceivedanincorrectorderandneedtohaveitcancelled,whatstepswouldyoutake?NowlearnfromSample2andwriteanemailtothecustomer.Writedownyouranswersinnolessthan100words.Sample2:CanceltheorderDearX,

Thankyouverymuchforyourorder.Sorrytotellyouthatwecan’tsendthegoodsforsomereason.Wewilldeeplyappreciateyouifyoucouldcanceltheorder.Youcancancelyourpaidorderbeforeweshipit.We’dliketoreachanagreementtocanceltheorderwithyou.Wouldyoupleasechoosethefirstorsecondcausebutnottheothers?Thanksforyourkindunderstanding.

Bestregards!

Mary

Usefulexpressions:

Thanksforyourorder...Awfullysorrytotellyouthatwecan’tshippedthepackagetoyou.Wewonderifyoucouldcancel/removetheorder…Ifyouagreeto…wewillappreciateandmakeup…

YourVersion:DearSirs/Madams,

Thankyouverymuchforyourorder.Awfullysorrytotellyouthatwecan’tsend/shipthepackagetoyouforthereasonofnewpolicyofshipment.Wewilldeeplyappreciateyouifyoucouldcanceltheorderorchangetheitem.Ifyouagree,justcancelyourpaidorderbeforeweshipit,aspecialfundof$5willbereturnedtoyouascompensation.immediately.

Thanksforyourkindunderstandingandcooperation.Bestregards！Task3Supposeyoucan’taccepttheorderforsometerms,thesituationmaybeasbelowinChinese.Howwouldyoudealwiththematter?Nowwriteanemailbasedthefollowinginformation.DearSirs/Madams,Thanksforyourinterestinourproducts.Wearesorrytofindthatwefailedtoplacetheorderfortheitemduetoourminimumquantityof5bags.Nowwewillkeepyourorderinformationandsuggestyouchangethequantityto5.Moreover,yourneworderwillenjoyfavoritepriceandanextradiscount.Whenyouupdateyourorder,pleaseleaveamessageforusaboutyourrequirement.Wewillmakethedeliveryassoonaspossible.Asusual,theshippingfreightisfreetoyourcountrybyChinaPostRegisteredAirMail.Pleasecontactusifyouhaveanyproblems.Thanksagainforyourcooperation.Bestregards.JoannaChiang06WorkshopJoana’sstoredevelopssmoothly.Shelooksforwardtogetmoreandmoreordersproducedinherstore.However,itisalongwayforherandherteammemberstostrivefor.Atpresent,moreandmoree-commercepioneersintheindustrycomeoutandtheyachievegreatsuccess.LearningfromthemandfindingproperstrategyandrightwaytogetmoresalesvolumeisJoana’smaintask.Task1WorkingroupstosearchonChina’scross-bordere-commercepioneersandtheirbrands.Youcanalsorefertofollowingexamplesrelatedorresearchbyyourselves.Openquestion;Studentssearchandstudythecasestogainthe