6.1.2列车服务工作（双语）课件讲解

（Railwaypassengertransportservices）铁路旅客运输服务内容文字：≥16号层级序号

一、1.（1）01①（Railwaypassengertrainservicework）铁路客运列车服务工作相关知识Therelevantknowledge一、车厢服务工作（Carriageservice）二、列车广播工作（Trainbroadcasting）三、餐茶供应工作（Mealandteasupply）铁路客运列车服务工作目录DirectoryRailwaypassengertrainservicework铁路客运列车服务工作车厢服务工作01.CarriageserviceRailwaypassengertrainservicework始发站检票前，乘务员应做好各种准备工作，严守车门，扶老携幼，迎接旅客。车上乘务员要为上车旅客安排座席及随身携带品的放置地方。一、车厢服务工作CarriageserviceBeforetheticketcheck-inatthedeparturestation,thestewardshallmakeallkindsofpreparations,strictlyguardthedoor,helptheoldandtheyoung,andmeetthepassengers.Thestewardonthetrainshallarrangeseatsandplacesforthepassengerstoputtheirbelongings.开车后，乘务员按作业过程进行工作，服务态度应主动、热情，语言文明、表达得体、准确，举动稳重、大方，处理问题机动灵活、实事求是。一、车厢服务工作CarriageserviceAfterdriving,thestewardshallworkaccordingtotheoperationprocess.Theserviceattitudeshallbeactiveandenthusiastic,thelanguageshallbecivilized,theexpressionshallbeappropriateandaccurate,thebehaviorshallbesteadyandgenerous,andthehandlingofproblemsshallbeflexibleandrealistic.到站前及时准确通报站名，组织旅客安全上下车。一、车厢服务工作CarriageserviceInformthestationnametimelyandaccuratelybeforearrivingatthestation,andorganizepassengerstogetonandoffsafely.铁路客运列车服务工作列车广播工作02.TrainbroadcastingRailwaypassengertrainservicework列车广播工作的主要任务是介绍铁路安全、旅行常识及沿线的名胜古迹；正确及时地做好站名及中转换乘通告；按时转播中央人民电台的新闻和报纸摘要节目以及宣传党的路线、方针、政策；Themaintasksoftrainbroadcastingaretointroducerailwaysafety,travelknowledgeandscenicspotsalongtheroute;Makecorrectandtimelyannouncementofstationnameandtransfer;Regularlyre-transmitnewsandnewspapersummariesofCCTVandpublicizetheParty'sline,principlesandpolicies;二、列车广播工作Trainbroadcasting为活跃旅客的旅行生活可适当播放一些文娱节目和录像；为保证旅客身体健康做好列车卫生宣传工作。Someentertainmentprogramsandvideoscanbeproperlybroadcastfortheactivetravelinglifeoftourists;Toensurethehealthofpassengerstodoagoodjoboftrainhygienepublicity.二、列车广播工作Trainbroadcasting铁路客运列车服务工作餐茶供应工作03.mealteasupplyworkRailwaypassengertrainservicework车站要做好旅客列车的给水工作，确保列车车辆的满水，满足旅客用水的需要。列车应保证有足够的开水或安全饮用水供旅客饮用。Thestationshalldoagoodjobinwatersupplyforpassengertrainstoensurethatthetrainvehiclesarefullofwaterandmeettheneedsofpassengers.Thetrainshallensurethatthereisenoughboiledwaterorsafedrinkingwaterforpassengerstodrink.三、餐茶供应工作mealteasupplywork饮食供应工作的基本任务是保证广大旅客在旅行中饮食需要，保证饮食卫生，不断提高服务质量，为旅客旅行及国际友人友好往来服务。Thebasictaskofcateringsupplyistoensurethedietaryneedsofpassengersduringtravel,ensuredietaryhygiene,continuouslyimproveservicequality,andservepassengers'tra