2024年中考英语书面表达类型模版与能力拔尖（全国）10.投诉信（解析版）

备战2024年中考英语书面表达类型模版与能力拔尖必备10投诉信【真题示例】（2020·浙江·九年级期中）假如你是李涛，前天你收到了淘宝（Taobao）网上买的一件T恤，结果打开发现物品和你买的不对称。现在你要向店主写一份投诉信，根据表格内容说明情况，并要求给予调换。你的地址是杭州市解放路118号，电词数：80词左右。BoughtReceivedSizeMLColorRedBlueMaterialCottonDacron（涤纶）Dearshopkeeper,MynameisLiTao.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiTao【参考范文】Dearshopkeeper,MynameisLiTao.IboughtaT-shirtinyourshopthedaybeforeyesterday,butIfoundtheT-shirtthatIreceivedwasnottheoneIbought.TheT-shirtthatIwantedwasred,butyousentmeablueone.ThesizeoftheT-shirtIwantedwasM,buttheT-shirtIreceivedwasL.What’smore,thematerialoftheT-shirtwasdifferent,too.IwantedacottononebutIreceivedadacronone.IhopeyoucanexchangetheT-shirt.Myaddressis118JiefangRoad,Hangzhou,andmytelephonenumberiThankyou.Yours,LiTao【写作解析】这是一篇书信作文。要求根据和提示的内容完成作文。写作时要注意语句通顺，语意连贯，紧扣要点，注意句子之间的连接与过渡，要注意涵盖所给提示。例文点评：例文采用两段式；时态综合运用一般现在时和一般过去时；将题目要求的要点都很好地融入到文章当中。高分亮点：短语：sendsbsth；thesizeof；What’smore；thematerialof等。句型：IboughtaT-shirtinyourshopthedaybeforeyesterday,butIfoundtheT-shirtthatIreceivedwasnottheoneIbought.IhopeyoucanexchangetheT-shirt.【必背句式】1.投诉内容。一般放在信的开头。常用的表达法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.希望得到的结果。常用的表达法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...【模版示例】模板①Date,Dear…,Iamwritingtocomplainabout…（交代具体的是由及其起因等）Itrustyouwilltakemycomplaintsseriouslyand...（交代自己的要求）Ifitisnotproperlysettled,Iwouldaskyoutogivebackmymoney,orIwouldcomplaintotheconcernedauthorities.Yourssincerely,.......（落款签名）模板②Date, Dear…,IamwritingtoinformyouthatIfind…（所针对的物件等）unsatisfactory…..（简述事由及个人的要求等）Ihopeyouattachimportancetothismatter,andhelpsettleitassoonaspossible.Yourssincerely,...（签名）【突破策略】一、投诉信的具体细节①首段：注意客观礼貌a.自我介绍;b.引出投诉内容c.表明目的要求。②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。a.详细说明情况，中肯提出问题;b.提出改进建议，表明希望如何解决;c.拓展题目内容，尤其要强调如何问题不解决所带来的后果。③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。a.表达强烈愿望，希望上述问题得到迅速恰当的解决;b.有时可就问题的解决限定时间;c.对有关人员的努力表示感谢;d.希望尽快得到满意答复。二、投诉信的框架文章的整体框架按照上述标准进行，具体到没一句的把握则如下：第一部分：提出抱怨并表示遗憾(1)很抱歉打扰您，但我必须郑重提出投诉。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.(2)我很遗憾地告诉你投诉有关…….的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout…(3)我真的很讨厌抱怨，但最近有一件事情确实令人烦心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.（4）I’mwritingtobringyourattentiontotheproblemsIhavehadwith…第二部分：阐述问题发生的经过第三部分：指出问题引起的后果(1)噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次ThenoisedisturbsmysleepsothatIcan’tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.(2)在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom.第四部分：提出批评及处理的意见或敦促对方采取措施(1)我认为是你认识到……的时候了。Ithinkit’shightimethatyourealized….(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.(4)坦率地所，我不再准备忍受这种状况。Frankly,Iamnotpreparedtoputupwiththesituationanymore.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.(6)Ihopeyouwilltakestepstorectify（改正）thissituationsoon.(7)Itishightimeyoutooksomemeasurestosolve…(8)Isincerelyhopesuchthingswillnevertakeplaceagain.(9)Youmustrectifythesituation,orIwilltakeittothecourt.(10)Ifyoucan’tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociation【写作演练】1．假设你的机器人坏了。请你给机器人商店的经理写一封投诉信，要求退货、退款。内容要点：1.上个月，你从机器人商店买了一台名叫Goldfish的机器人；2.回家仅仅使用了一个月就出故障了；3.电池仅持续两天，每天只肯工作三小时……4.去过机器人商店，但是没有得到回复；5.要求退款、退货。要求：1.投诉信须包含所给内容要点，要求语句通顺、意思连贯；2.第3要点须用2—3句话展开合理想象，作适当发挥；3.词数90左右，投诉信的开头和结尾已给出，不计入总词数。4thMarch,2018RobotShop25RiverStreetDearSirorMadam,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________I’mlookingforwardtohearingfromyou.HuQuan【参考范文】4thMarch,2018RobotShop25RiverStreetDearSirorMadam,Lastmonth,IboughtarobotnamedGoldfishinyourrobotshop.ButitwentwrongonlyonemonthafterIgotitback.Thebatteriescanonlylastfortwodays.Anditcanonlyworkforthreehoursaday.Theroomisalwaysinamessthoughitisdesignedtodohouseworkforitsmaster.Whatisworse,itknockseverythingover.Ihavebeentoyourrobotshop,butthereisnoreply.IhopeIcanreturnittoyourshopandhavemymoneyback.I’mlookingforwardtohearingfromyou.HuQuan【写作解析】1.题干解读：本文属于书信写作，按记叙文格式来写。根据题目要求，内容要点要依次写出来，特别是第三点要用两到三句话展开叙述。2.写作指导：本文主要采用第一人称单数叙述故事，在叙述购买过程采用一般过去时，描述机器的使用现状主要采用一般现在时。写作时直接按内容要点叙述相关事件，注意简单扼要，表达时倾注情感，要体现投诉不满的情绪。2．假设你叫王平，一个月前在一家商店买了一部手机，但这部手机现在出现了很多问题。请根据下表内容，用英文给商店写一封不少于90词的投诉信。开头已经给出，但不计入总词数。投诉项目问题你的要求电池期待能够持续待机至少两天，但现在不到一天就得充一次电（chargethephone）更换一部新手机内存仅存放了大约六十张照片，手机却经常显示内存已满扬声器（speaker）打电话时根本听不清楚对方讲话其他问题时常死机DearSir/Madam,________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【参考范文】DearSir/Madam,Onemonthago,Iboughtamobilephonefromyourshop.HoweverI’mnotsatisfiedwithitatall.Firstofall,I’munhappywithitsbattery.Ihopeitcanlastforatleasttwodays,butnowIhavetochargethephonelessthanaday.Second,Istoreonlyaboutsixtyphotosinthephone,butitalwaysshowingthat