酒店服务英语中级

INTERMEDIATE中级INTERMEDIATE中级ENGLISHFORHOTELSERVICE酒店服务英语Unit1WhatKindofRoomWouldYouPrefer?第一单元您要哪种类型的房间？UsefulSentences常用句型Howlongdoyouplantostay,sir?Whatkindofroomwouldyouprefer,sir?YoushouldpayadepositofRMB1000yuan.Howwouldyouliketchange,Mr.PeterSmith?I’mafraidourhotelisfullybookedforthatday.Iwillputyouonourwaitinglistandcallyouifthereisacancellation.PartIDialogues常见会话Dialogue1:PersonalReservation个人预订Staff:Goodmorning，Reservations，Maryspeaking.HowmayIhelpyou?Guest:Goodmorning.I’dliketobookaroominyourhotel.Staff:Whenisthatfor,please?Guest:Threenights.Staff:Whatkindofroomwouldyouprefer,sir?Guest:Astandardsingleroom,please.Staff:MayIhaveyourname,sir?Guest:JamesBlake,B-L-A-K-E.Staff:Mr.Blake,astandardsingleroom,check-indateFebruary3rd,stayingforthreenights.Isthatright?Guest:Exactly.Staff:Thankyouforyourreservation,Mr.Blake.Wearelookingforwardtoseeingyou.Good-bye!Guest:Good-bye!Questions:1)Howlongwillthegueststayinthehotel?2)Whattypeofroomdoestheguestwant?Dialogue2:GroupReservation团队预订Staff:Goodmorning，Reservations，HowmayIhelpyou?Guest:Goodmorning.IamPeterSmithfromsummitInternationalLtd.I’dliketobook10doublerooms.Staff:Forwhen,please?Guest:FromJanuary4thto9th，fivedaysinall.Staff:Justamoment,please.(Thestaffchecksthelist)Sorrytohavekeptyouwaiting,sir.Wecanconfirm10doubleroomsforfivedaysforyou.Guest:What’stherateofit?Staff:RMB998pernight.Guest:Bytheway,isthereanydiscountforgroupreservation?Staff:Yes,thereisa10percentdiscount.Guest:That’sgreat!Iconfirmthebookingnow.Staff:Allright!10doubleroomsforMr.PeterSmith,fromJanuary4thto9th.Isthatallright?Guest:Right.Staff:Mr.PeterSmith,youhavetopayadepositofRMB1000yuan.Guest:Noproblem.Hereyouare.Staff:Pleasekeepthisreceipt.Thankyouforyourreservations.Good-bye!Guest:Good-bye!Questions:1)Howmanyroomsdoestheguestwant?2)Isthereanydiscountforgroupreservation?Dialogue3:RevisingaReservation预订变更Staff:Goodmorning,RoomReservations,Maryspeaking.HowmayIhelpyou?Guest:Goodmorning.Iamcallingtorevisethereservationwemadethedaybeforeyesterday.Staff:Wouldyoupleasetellmewhomadethereservation?Guest:PeterSmithfromSummitInternationalLtd.Staff:Holdamoment,please…Yes,Iseeit.Howwouldyouliketochange,Mr.PeterSmith?Guest:I’dliketocancel2doublerooms.Staff:Certainly,whatelse,sir?Guest:I’dliketohavesuperiordoublesinsteadofstandarddoubles,ifpossible.Staff:Onemoment,please.Yes,superiordoublesareavailable.I’llchangethedoublesforyou.Guest:Thankyou.Staff:Mypleasure.IsthereanythingelseIcandoforyou,Mr.PeterSmith?Guest:No,sofarsogood.Staff:Letmeconfirmthedetailswithyou.You’vereserved8superiordoubleroomsforfivenights,fromJanuary4thto9th,inthenameofPeterSmith.Isthatallright?Guest:Exactly,thankyouverymuch!Staff:I’malwaysatyourservice.Questions:1)Whatchangesdoestheguestwanttomake?2)Howmanyroomsdoestheguestreserveatlast?Dialogue4:PuttheGuestonOurWaitingList超额预订Staff:Goodmorning.RoomReservations.Maryspeaking.HowmayIhelpyou?Guest:Goodmorning.I’dliketoreserve2doublerooms.Staff:Whichdate,please?Guest:February14th,foronenight.Staff:Holdonemoment,please,sir.(Thestaffchecksthelist)Sorrytohavekeptyouwaiting,sir.I’mafraidourhotelisfullybookedforthatday.Guest:Oh,that’stoobad.Staff:Iwillputyouonourwaitinglistandcallyouifthereisacancellation.Guest:Ireallyappreciateyourhelp.Good-bye.Staff:Thankyouforyourcallingus.Good-bye.Questions:1)Whatistheproblemwhentheguestwantstomakeareservation?2)Whathasthestaffdonefortheguest?PartⅡVocabulary单词与短语reservationn.预订preferv.喜欢standardadj.标准的singleadj.单人的check-in入住lookforwardtosth/doingsth期待groupreservation团队预订confirmv.确认discountn.折扣depositn.押金receiptn.收据revisev.修改superioradj.高档的ifpossible假如也许的话availableadj.可以获得的upgradev.升级sofarsogood到目前为止就这些inthenameof以……的名义atyourservice乐意为您服务fullyadv.完全地cancellationn.取消课后练习（1）听录音完毕下列对话Dialogue1Staff:Goodmorning,reservations,Maryspeaking?Guest:Goodmorning,I’dliketobook.Staff:Forwhichdates,please?Guest:Dialogue2Staff:Sorrytohavekeptyouwaiting.Guest:Thankyouverymuch.?Staff:Yes,Guest:That’sgreat!Dialogue3Staff:.Iseeit.Howwouldyouliketochange?Guest:,ifpossible.Staff:Iwillupgradeitforyou.Guest:Thankyouverymuch.Dialogue4Staff:Letmehaveacheckofthelist..Guest:That’stoobad!Staff:?Guest:Ireallyappreciateyourhelp.(2)听对话回答下列问题①Whatkindofroomdoestheguestwant?②What’stherateoftheroom?③What’sthecheck-indate?④Howmanynightswillthegueststayinthehotel?Unit2WouldYouPleaseFilloutThisRegistrationForm?第二单元请您填写入住登记表。UsefulSentences常用句型Doyouhaveareservation?Wouldyoulikemetorecommendanotherhotelforyou,sir?MayIhavealookatyourpassport,please?Wouldyoupleasefilloutthisregistrationform?Thebellmanwillshowyouthereinaminute.Iwishyouenjoyyourstaywithus!PartIDialogues常见会话Dialogue1:ReceivingaGuestwithaReservation有预定的客人入住Staff:Goodmorning.WelcometoSunshineHotel.HowmayIhelpyou?Guest:Goodmorning.I’dliketocheckin.Staff:Doyouhaveareservation,sir?Guest:Yes,Ireserved2daysago.Staff:MayIhaveyourname?Guest:JohnBrown.Staff:Justamoment,please,Mr.Brown.Iwillcheckourreservationrecord.(Afterawhile)Thankyouforyourwaiting,Mr.Brown.YouhavereservedasingleroomfromJune5thto8t.Isthatallright?Guest:Exactly!Staff:Wouldyoupleasefilloutthisregistrationform,Mr.Brown?Guest:Fine.(Fillintheform)IsthatOK?Staff:Yes,mayIhavealookatyourpassport,Mr.Brown?Guest:Hereyouare!Staff:Thankyouverymuch,Mr.Brown.Yourroomis2919,thebellmanwillshowyouthereinaminute.Iwishyouenjoyyourstaywithus!Guest:Thankyou!Staff:Wearealwaysatyourservice!Questions:1)Whatkindofroomdidtheguestreserve?2)Whowillshowtheguestthewaytotheroom?Dialogue2:Receivingawalk-inGuest无预订的客人入住Staff:Goodmorning.WelcometoSunshineHotel.HowmayIhelpyou?Guest:Goodmorning.I’dliketocheckin.Staff:Doyouhaveareservation,sir?Guest:I’mafraidnot.Staff:Thenwhatkindofroomwouldyoulike,sir?Guest:Atwin,please.Staff:Allright.Howlongwouldyouliketostaywithus,sir?Guest:3nights.Howmuchdoyouchargepernight?Staff:RMB588yuan.Guest:OK,Iwilltakeit.Staff:Wouldyoupleasefilloutthisregistrationform,sir?Guest:Noproblem.(Fillintheform)Isthatallright?Staff:Thankyouverymuch,Mr.Jack.MayIhavealookatyourpassport,please?Guest:Hereyouare.Staff:Thankyou,Mr.Jack.Yourroomnumberis2828,thebellmanwillshowyouupinaminute.Haveaniceday!Guest:Thankyou!Questions:1)Doestheguesthaveareservation?2)Howlongwillthegueststayinthehotel?Dialogue3:ReceivingaGuestWhenWe’reFull客满婉拒入住Staff:Goodmorning.WelcometoSunshineHotel.HowmayIhelpyou?Guest:Goodmorning.I’dliketocheckin.Staff:Haveyoumadeareservation,sir?Guest:I’mafraidnot.Staff:I’mterriblysorry,sir,wearefulltonight.Guest:Whatapity!Staff;Don’tworry.Wouldyoulikemetorecommendanotherhotelforyou,sir?Guest:Thankyou,I’dlikeonewiththesamestandardasyoursandnotfarfromhere.Staff:Onemoment,please.(Makeacall)Yes,thereisa5-starhotel,only1kilometerfromhere.Theystillhavevacantrooms.Guest:Ireallyappreciateyourkindness.Staff:Mypleasure,sir.Thebellmanwillshowyouhowtogetthere.Guest:Thankyou,bye!Staff:Iamalwaysatyourservice,sir.Wishyouagoodstayinourcity,andIamlookingforwardtoseeingyouagain.Goodbye!Questions:1)Arethereanyroomsfortheguestinthishotel?2)Howhasthestaffsolvedtheproblem?PartⅡVocabulary单词与短语receivev.接待checkin登记入住reservationrecord预订记录fillout填写registrationform住宿登记表passportn.护照bellmann.行李员inaminute立刻walk-inguest散客chargev.收费fulladj.客满的vacantadj.空的appreciatev.感激课后练习（1）听录音完毕对话Dialogue1Staff:Goodmorning,SunshineHotel,?Guest:Goodmorning,I’dliketo?Staff:?Guest:Yes,Imadeit2daysago.Dialogue2Staff:?Guest:Atwin.?Staff:RMB888yuan.Guest:!Dialogue3Staff:,sir?Guest:Noproblem.Staff:?Guest:Hereyouare.Dialogue4Staff:Don’tworry,.Guest:Thankyouverymuch!Staff:.Guest:Ireallyappreciateyourhelp.(2)听对话回答下列问题。①Whatkindofroomdoestheguestwant?②Arethereanyroomsavailablefortheguest?③What’stheguest’schoice?④What’stheroomrateforadoubleroom?Unit3WhatWouldYouLiketoStore?第三单元您想寄存什么物品?UsefulSentences常用句型WouldyoupleaseshowmewhereIcanstoremyluggage?Whatwouldyouliketostore,sir?Arethereanyvaluablesinit,sir?Itisclosetothestation,youcan’tmissit.Wehaveaswimmingpool,saunarooms,ahealthspa,agymandsoon.PartIDialogues常见会话Dialogue1:LuggageDeposit行李寄存Staff:Excuseme,sir.Iamthebellman.HowmayIhelpyou?Guest:Yes.WouldyoupleaseshowmewhereIcanstoremyluggage?Staff:Attheluggagedesk.Thisway,please.Guest:Thankyou.Staff:Whatwouldyouliketostore,sir?Guest:Thissuitcase,please.Staff;Arethereanyvaluablesinit,sir?Guest:Yes,someantiques.Staff:I’mafraidyoushoulddepositthemattheReceptionDesk.Guest:Noproblem,Iwilltakethemout.Staff:Wouldyoupleasesignyournamehereontheluggagedepositslip?Guest:OK.Hereyouare.Staff:Thankyou,sir.Hereisyourreceipt.Pleaseshowitwhenyoucometoclaimtheluggage.Questions:1)Whatwouldtheguestliketodeposit?2)Whereshouldtheguestdeposithisvaluables?Dialogue2:ShowingDirections为客指路Guest:Excuseme,canyoutellmewherethenearestshoppingmallis?Staff:Thereisashoppingmall2kilometersfarfromthehotel.Guest:HowcanIgetthere?Staff:Whenyoustepoutofthehotel,turnleft.Walkalongthestreet,youwillseeabusstation.YoucantakeBusNo.6only3stationsfromhere.Guest:CanIseetheshoppingmallimmediatelyaftermyget-off?Staff:Yes,itisclosetothestation.Youcan’tmissit.Guest:Thankyou!Bytheway,wherecanIfindasupermarketnearby?Staff:Takearightturnafterexitingthehotel,walkalongthestreetuntilyouseeawhitebuilding,thesupermarketisinit.Guest:Thanksalot!Staff:Mypleasure!Questions:1)Howfaristheshoppingmall?2)Howcantheguestgettothesupermarket?Dialogue3:HotelIntroduction酒店介绍Staff:Goodmorning.Mr.Smith.HowmayIhelpyou?Guest:Goodmorning.I’dliketohavemyhaircut.Wouldyoupleaserecommendmeafamousbarber’saroundthehotel?Staff:Certainly,sir.Thereisoneinourhotel,andthebarbersareallveryskillful.Guest:Really?It’ssoconvenient!Staff:Yes!Wehavevariouskindsoffacilities.Ifyouwanttogoshopping,wehaveashoppingcenter;ifyouwanttoenjoysomedishes,wehaveWesternandChineserestaurants.Guest:Good,whataboutthefitnessequipments?Staff:Wehaveaswimmingpool,saunarooms,ahealthspa,agymandsoon.Younameit!Guest:Wonderful!Iwillhaveatrythisafternoon.Bytheway,aretheyfree?Staff:Mostofthemarefreeforregisteredguests.Guest:Thankyouforgivingmesomuchinformation.Staff:Mypleasure!AnythingelseIcandoforyou?Guest:No,sofarsogood.Bye!Staff:Iamalwaysatyourservice,bye!Questions:1)WherecanMr.Smithhavehiscut?2)Whatkindoffitnessequipmentsarethereinthehotel?PartⅡVocabulary单词与短语luggagadesk行李台storev.寄存suitcasen.箱子valuablen.贵重物品antiquen.古董receptionDesk总台，接待处luggagedepositslip行李寄存单shoppingmall购物中心barber’sn.理发店claimv.领missv.错过exitv.走出supermarketn.超市recommendv.推荐gymn.健身房facilityn.设备fitnessequipments健身设备swimmingpool游泳池saunaroom桑拿房healthspa水疗课后练习（1）听录音完毕下列对话Dialogue1Staff:Goodmorning,sir.?Guest:Goodmorning.?Staff:.Guest:Thankyou.Dialogue2Staff:?Guest:Yes,.Staff:I’mafraidyoumustdepositthemattheReceptionDesk.Guest:OK,.Dialogue3Staff:.Guest:WhichbusshouldItake?Staff:,.Guest:Thankyouverymuch.Dialogue4Staff:?Guest:Gym,saunaroom,swimmingpoolandsoon.Staff:?Guest:Mostofthemarenotcharged.(2)听对话回答下列问题①Wherecanthebellmanputtheguest’sluggage?②Whereistherestaurant?③Whereisthebarber’s?④Whereisthebusinesscenter?Unit4I’dliketoCheckOutNow.第四单元现在我要结账离店。UsefulSentences常用句型I’dliketocheckoutnow.Pleasewaitforamoment,I’llprintthebillforyou.I’msorrywedon’t,butwecanexchangethemforyou.It’sRMB925Yuanagainstevery100EURdollars.IttotalsRMB1746Yuan,including10percentservicecharge.Weacceptsomemajorcreditcards,whatcarddoyouhave?PartIDialogues常见会话Dialogue1：ExchangingForeignCurrencies外币兑换Staff:Goodmorning.MayIhelpyou?Guest:I’dliketocheckoutnow.Staff:MayIhaveyournameandroomnumber,please?Guest:JackSmith,Room1307.Staff:Pleasewaitforamoment,I’llprintthebillforyou.(1minutelater)Hereisyourbill,RMB1649yuan,including10percentservicecharge.Pleasehavealook.Guest:DoyouacceptEURdollars?Staff:I’msorrywedon’t,butwecanexchangethemforyou.Guest:What’stoday’sexchangerateforEURdollars?Staff:It’sRMB925yuanagainstevery100EURdollars.Howmuchwouldyouliketochange?Guest:300EURdollars,please.Staff:Wouldyoupleaseshowmeyourpassport?Guest:Hereyouare.Staff:Pleasefillintheexchangememoandsignyournameonit.Guest:Thanks,goodbye!Staff:Mypleasure,goodbye!Questions:1)Howmuchwouldtheguestliketoexchange?2)Whatkindofformisguestsupposedtofillin?Dialogue2:PayingtheBillinCash钞票结账Staff:Goodmorning,mayIhelpyou?Guest:Goodmorning,I’dliketocheckoutnow.Staff:MayIhaveyournameandroomnumber,please?Guest:RobertSmith,Room1416.Staff:Justamoment,please.I’llprintthebillforyou.(40secondslater)Sorrytohavekeptyouwaiting,sir.Hereisyourbill,ittotalsRMB1746yuan,including10percentservicecharge.Pleasehaveacheck.Guest:Oh,that’sright!Staff:Mr.Smith,youhavepaidanadvancedepositofRMB2023yuanwhenyoucheckedin,isthatright?Guest:Yes.Hereisthereceipt.Staff:Thankyou.Thisisyourinvoiceandthechange,RMB254yuan.Guest:That’sright.Thankyou!Staff:It’sreallymyhonor,Mr.Smith.Welookforwardtoseeingyouagain.Goodbye!Guest:Goodbye!Questions:1)What’stheguestnameandhisroomnumber?2)Howmuchshouldtheguestpayfortheservicecharge?Dialogue3:PayingtheBillbyCreditCard信用卡结账Staff:Goodmorning,mayIhelpyou?Guest:Goodmorning,I’dliketocheckoutnow.Staff:MayIhaveyournameandyourroomnumber,please?Guest:ThomasOven,Room4235.Staff:Holdamoment,please.I’llprintthebillforyou.It’sRMB1978yuanincluding10percentservicecharge.Pleasehavealook.Guest:That’sright.I’dliketopaybymycreditcards.Staff:Weonlyacceptsomemajorcreditcards.Whatcarddoyouhave?Guest:InternationalGreatWall.Staff:Letmeswipeit.Guest:Hereyouare.Staff:Thanks.Pleasesignyournameontheprint,Mr.Oven.Guest:OK.Hereyouare.Isthatallright?Staff:Yes.Hereisyourcreditcardandthereceipt.Wishyouhaveaniceday!Guest:Thankyou!Staff:Iamalwaysatyourservice.Questions:1)Howmuchshouldtheguestpay?2)Howwouldtheguestliketopay?PartⅡVocabulary单词与短语exchangev.兑换foreigncurrency外币checkout退房printv.打印EURdollars欧元checkn.核对exchangerate兑换率exchangememo兑换单totalv.总额是advancedeposit押金changen.零钱majoradj.重要的creditcard信用卡swipev.刷课后练习（1）听录音完毕下列对话Dialogue1Staff:Goodmorning.?Guest:Goodmorning.I’dliketo.Staff:MayIhaveyournameandroomnumber,please?Guest:.Dialogue2Staff:Sorrytohavekeptyouwaiting..Guest:Thankyou.?Staff:.Guest:That’sallright!Dialogue3Staff:.Whatcarddoyouhave?Guest:.Staff:,Guest:Hereyouare.Dialogue4Staff:,isthatright?Guest:That’sright!Staff:.Guest:Ireallyappreciateyourhelp.(2)听对话回答下列问题①What’stheguest’snameandroomnumber?②What’sthetotalofthebill?③Howwouldtheguestliketopay?④Howlongwillthegueststayinthehotel?Unit5ShallWeSendtheFaxtoYourRoomRightAway?第五单元需要把传真立即送到您房间吗？UsefulSentences常用句型Howmanycopiesdoyouneed?Andwhatsize,please?HereisaminimumchargeofRMB30yuanfor20minutes.Shallwesendthefaxtoyourroomrightaway?Theincomingfaxischargedinourhotel.Wishflightwouldyouliketotake?Businessclassoreconomyclass?PartIDialogues常见会话Dialogue1:PhotocopyingtheDocuments复印文献Staff:Goodmorning,sir.HowmayIhelpyou?Guest:Goodmorning.Thesearemyoriginaldocuments,altogether10pages.Iwanttomakesomecopies,one-sidedcopies.Staff:Certainly,sir.Howmanycopiesdoyouneed?Andwhatsize,please?Guest:5copiesforeach.AllisinA4size.Staff:Justamoment,please.(Thestaffphotocopiesthepapers).Sorrytohavekeptyouwaiting,sir.Hereareyourcopiesandoriginals.Guest:Thankyou.HowmuchshallIpayyou?Staff:RMB2yuanperpage.ItcomestoRMB100yuan.Howwouldyouliketopay?Guest:Couldyouputthecosttomybill?Staff:Certainly,sir.Pleaseshowmeyourroomcardandsignyournamehere.Guest:Sure.Staff:Good-bye.Questions:1)Howmanycopiesdoestheguestwant?2)Howwouldtheguestliketopay?Dialogue2:SendinganE-mail发送电子邮件Staff:Goodafternoon,sir.MayIhelpyou?Guest:I’vejustcheckedout.CanIusethecomputerinyourBusinessStaff:Certainly,sir.Youcanusethecomputerinthecorner.Guest:Well,howmuchdoyoucharge?Staff:Thestandardrateisoneandhalfyuanperminute.Thereisaminimumchargeof30yuanfor20minutes.Guest:It’sexpensive.Istheservicechargeincluded?Staff:Noservicechargeforusingthecomputerandsurfingthenet.Guest:Isee.Thankyou.Staff:Mypleasure.Questions:1)What’sthepriceforsendingthee-mailintheBusiness2)Dosetheguestneedtopaytheservicecharge?Dialogue3:SendingtheFaxtotheRoom送交传真Staff:Goodevening,BusinessGuest:Yes.It’sBobSmith.Staff:Mr.Smith.Hereisfaxforyou.Shallwesendthefaxtoyourroomrightaway?Guest:That’stookindofyou.I’mjustwaitingforit.Staff:Itwon’tbetoolong.…Staff:Mr.Smith,thisisyourfax.Wouldyoupleasesignyournamehere?Theincomingfaxischargedinourhotel.Guest:Noworry.Justchargeittomyroom.Staff:Thankyou,good-bye.Questions:1)Dosetheguestwantthefaxsenttotheroomimmediately?2)Istheincomingfaxchargedinthehotel?Dialogue4:BuyingtheAirTicket订购机票Staff:Goodmorning,sir.HowmayIhelpyou?Guest:Goodmorning.ArethereanyflightstoBeijingaround4o’clocktomorrowafternoon?I’llhavetoattendaveryimportantmeetingthere.Staff:Letmehavealook,sir.Nanjing,severalflight,4o’clock,flightnumberCA1538;4:55,MU2841.Whichflightwouldyouliketotake?Guest:Good,4o’clock,CA1538.Staff:Onlyoneticket,sir?Guest:Yes.Staff:Businessclassoreconomyclass?Youcangettheticketrightnow.Guest:Theeconomyclass,please.Anydiscount?Staff:Yes,sir.Thereis40%discount.TheoriginalpricefortheticketisRMB1010yuan,butnowitisonlyRMB606.Thetotalwillbe806yuan,including50yuanforairportconstructionfeeand150yuanforextrafueltax.Guest:OK.I’llpayincash.Staff:MayIhaveyourpassport,sir?Guest:Noproblem.Staff:Hereisyourticket,yourchangeandpassport.Pleasekeepthemwell.Thankyou,Mr.Smith.Good-bye!Guest:Good-bye!Questions:1)WhichflightwilltheguesttaketoBeijing2)Isthereanydiscountfortheticket?Howmuch?PartⅡVocabulary单词与短语photocopyv.照相复印，影印documentn.文献，公文copyn.复印件，复制品computern.电脑urgentadj.紧急的，迫切的standardn.标准，水准，规范minimuma.最少的，最低限度的surfv.冲浪，做冲浪运动surfthenet(电脑)上网faxn.传真incominga.正来临的theincomingfax发进来的传真flightn.(尤指飞机的)航班flightnumber航班号attendv.参与attendameeting开会classn.等级，种类economyn.（作定语）节约，节省originala.最初的，原先的n.原文，原件airportn.机场constructionn.建设feen.费用fueln.燃料taxn.税，税收cashn.钱，现款课后练习（1）听句子写出单词或短语①CanIusetheinyourbusinesscenterandane-mailtomyfriend?②IhavesometoprintedatthemomentandIhopetogetithalfhour.③I’llwritedownthenumber.It’s021-.④Doyouwanttoprintitoutandmakesome?(2)听对话写出单词或短语Dialogue1Staff:Goodmorning,.Maryspeaking,howmayIhelpyou?Guest:Goodmorning,IwanttoWuxibybus.Staff:Forwhichday,please?Guest:Around,nextMonday.Dialogue2Guest:I’mfromaclient.Staff:Justaminute,letmehaveacheck.What’stheofyourclient?Guest:JimmyfromtheBestClothingCompany.Staff:I’msorry.I’thasn’tyet.Dialogue3Staff:Goodmorning,sir.Howmay