沃尔玛培训体系-1

Training培训Chapter1 HomeOfficeTraining第一章 总部办公司培训Orientation入职培训EnglishTraining 英语培训Library 图书馆TrainingCenter 培训中心WaltonInstitute 沃尔頓学院OperatingStandards 运作标准Chapter2 In-StoreTrainingCoordinatorWorkingProcedure第二章 店內培训协调員工作程序StoreTrainingCoordinatorJobDescription店內培训协调員工作描述Orientation30-60-9030/60/90入职培训CashierTraining收银培训On-the-jobTraining現场培训TrainingNeedsAssessment培训需求測试VendorTraining供给商培训JobSpecificTraining专題培训SponsorProgram员工指导方案ManagementTraineeProgram见习管理人员方案NewStoreAssociates’On-the-jobTraining新店员工現场工作培训VendorPromoterTraining供给商促销員培训Documentation文档Chapter3 RegionalTrainer第三章 区域培训员 Supercenter购物广场ManagementTraining管理层培训FollowUpMTP跟进见习管理人員培训OperationGuide营运指南ModificationofMTPMTP课程修改Sam’sClub山姆會員店ManagementTraining管理层培训NewStoreManagementTraining新店管理层培训FollowUpMT跟进见习管理人員培训MITProgram见习管理人員课程ResourcesIndex資源索引TrainingOverview培训概况OurMissionStatementToPartnerWithManagement成为管理层的伙伴ToprovideQualityTrainingService提供高质量的培训效劳ToImproveAssociatesPerformance！改良員工工作表現2. O-chartofTrainingTeamandMainResponsibilityofEachSection培训组的组织结构及各局部主要工作职责。FrancisTamFrancisTamVicePresidentofHRShirleyYangTrainingSpecialistShirleyYangTrainingSpecialistElliottHuangSeniorTrainingManagerDavidWuOpsTrainingMgr-SupercenterKarenJinCoordinatorSupercenterDavidWuOpsTrainingMgr-SupercenterKarenJinCoordinatorSupercenterSusanGuoOfficerOverhead&MdseChristinaYeCoordinatorSam’s&DCJanceDuOpsTrainingMgr-Sam’sJudyZhuTranslatorRayWangJudyZhuTranslatorRayWangRegionalTrainerSupercenterMaxPengRegionalTrainerSupercenterRegionalTrainer:区域培训员BeinChargeofManagementtrainingforSupercenter/Sam’sclub负责购物广场/山姆会员店管理层培训Supercenter/Sam’sClubTrainingCoordinator购物广场/山姆会员店培训协调员Responsibleforallorganization,coordinationandfollowingupofstoretraining,especiallythetrainingofgeneralassociates..全面负责商场培训工作的组织、协调和跟进，尤其是普通员工培训。HomeOfficeTrainingcoordinator总部培训协调员ResponsibleforthefollowingupandcoordinationofHomeOfficetraining,includingthetrainingformerchandisingassociatesandcross-training.负责跟进和协调总部办公室培训，包括采购部同事和跨部门培训。3.HowtobeaGoodTrainer?如何做一名合格的培训员？YourPeopleSkill人际交往技巧Partnership,Interdependent与人交往，互相依賴Communication善于沟通交流Commitment,Passion對工作有承諾，拥有饱满的热情CircleofInfluence,Leadership有领导才能，具一定影响力YourOpenMind宽阔胸襟AlwayswillingtoLearn,toImprove 孜孜好学，乐于提高。Seetheoldlady/youngwoman 少女/老婦的啟示。YourProfessionalism专业技能Trainingexpertise培训技能TraintheTrainer,KISS,simpleandrelevant,FunLeaning,Adapt/Adopt/Reject,7Habits,1minutemanager,StarFish,Geese&Buffalo,FastFeedback,BasicSupervision,PerformanceConsulting,etc.OperationsKnowledge营运知识30/60/90Orientation,Sponsor,1stRetailer,PI,Reports,Guides/FirstSteps,MTP/MIT,Managementclasses,LeadershipFoundation,HR,Mdse,etc.English英语程度Theeasiestlanguage 最简易的语言。Neverwriteanythingyou’veneverread; 不要写从未读过的东西。Neversayanythingyou’veneverheard 不要说从未听过的话。NewConceptEnglishII,III掌握新概念英语第二、三册。BadTrainer差的培训员GoodTrainer好的培训员Unpunctual

不守时Donotpreparewhattraineesneed没有预期到学员的需求Lackofplanning缺乏方案和准备Beunfamiliarwithtrainingcontents不熟悉培训内容Useonlyonewayofteaching只使用一种授课方式Lackofcommunication与学员缺乏沟通Donotallowtraineestoaskquestions不允许学员提问Lackofpassion

缺乏热情Lackofconfidence

缺乏自信Poorpresentation表达不清晰Improperattire着装不当Plannedandorganized有组织、有准备Properdress适宜的着装passionate,confidentandexperienced热情、自信且经验丰富Humor有效地使用幽默Encourageparticipantstoinvolve鼓励学员的参与Adoptvariouswaysofteaching采用多种授课方式Trytoimprovetrainingskills努力改良培训技巧Wavedtones

语调有起伏Smiling

微笑Eyecontact与学员有视线接触GoodPresentation表达清晰Chapter1HomeOfficeTraining第一章总部办公室培训工作范围Orientation入职培训HomeOffice总部Supercenter/Club购物广场/会员店Format形式2fullday2整天30-60-90OrientationTimeSchedule时间Onamonthlybasic每月一次The1st,30th,60thand90thday入职第1，30，60和90天Content内容Day1:Wal-MartHistory,Wal-MartToday,Wal-MartCulture第一天：沃尔玛历史、今日沃尔玛和沃尔玛文化Day1:History,Handbook(3BasicBeliefs,Ethics,GeneralRules,Policies,BenefitsOverview)第1天：沃尔玛历史、员工手册(3项根本信仰、根本标准、政策和工资福利概述)Day2:C&B,Wal-MartPoliciesandGeneralrules,LP,ISDandOrientationTest第二天：工资福利、沃尔玛政策、防损知识，ISD知识和入职培训测试Day30:C&B,Terminology,BusinessPhilosophy第30天：工资福利、術語、經營哲學Day60:NoQuitPolicy,CareerDevelopmentandGrassRootsMeeting第60天：離職挽留政策、職業發展機會、草根會議Day90:TransferPolicyandOrientationTest第90天：離職政策、入职培训测试EnglishTraining英文培训2.1 Objective目的ToprepareourassociatestobemoreproficientinEnglishforbettercommunicationandperformtheirjobdutiestocaterforthebusinessneeds,westartedourEnglishTraininginAprilof2000.为使公司员工更熟练地运用英语进行沟通并迎合公司开展需求，我们于2000年4月开始英语培训课程。2.2 ThefirstStage(fromApriltoNovember,2000)第一阶段(2000年4月至11月)Inthisperiod,ourcompanyprovidedanopportunitytolearnEnglishtoasmanypeopleaspossibleandourEnglishTrainingmainlyfocusedontheoralspeaking.在这个阶段中，公司为尽可能多的员工提供学习英语的时机，我们的英语培训主要着重于口语方面。2.3 Detailsofeachclass每个班的具体事宜:ClassAA班Basiclevel初级水平6monthsprogram,3sessionsaweekwith2hoursasession,totally150hours课程为期6个月，每周3节课，每课2小时，共计150小时For4DGMs上课对象:4位营运总经理/副总Classtime:Monday,WednesdayandFridaymorning,from7:30am上课时间:每周一、三、五早上，7：30am---9:30amClassVenue:Conferenceroom,6/F,HomeOffice上课地点：总部六楼会议室ClassB1 B1班Intermediatelevel中级水平3monthsprogram,1session1aweekwith2hoursasession,totally24hours课程为期3月，每周1课，每课2小时，共计24小时ForHomeOfficekeymanagers上课对象:总部部门经理20participants参加人数：20人Classtime:Tuesdaymorning,from7:30am上课时间:每周二早上，7：30am---9:30amClassVenue:Conferenceroom,5/F,HomeOffice上课地点：总部五楼会议室ClassB2 B2班Basiclevel初级水平3monthsprogram,1sessionaweekwith2hoursasession,totally24hours课程为期3月，每周1课，每课2小时，共计24小时ForOps.DMandaboveandHomeOfficekeymanagers上课对象:总部部门经理10participants参加人数：10人Classtime:Thursdaymorning,from7:30am上课时间:每周四早上，7：30am---9:30amClassVenue:Conferenceroom,6/F.HeadOffice上课地点：总部六楼会议室ClassC C班Basiclevel初级水平Oneandahalfmonthsprogram,2sessionsaweekwith2hoursasession,totally24hours课程为期一个半月，每周2课，每课2小时，共计24小时ForHomeOfficegeneralassociates上课对象:总部办公室普通员工30participants参加人数：30人Classtime:Wednesdaynightfrom7:00pmto9:00pmandSaturdayafternoonform2:00pmto4:00pm上课时间:每周三晚上7：00am---9:00pm,和每周六下午2：00pm---4:00pmClassVenue:Conferenceroom,5/F,HomeOffice上课地点：总部五楼会议室ClassD D班InKunmingD班设在昆明Basiclevel初级水平3monthsprogram,3sessionsaweekwith2hoursasession,totally74hours课程为期3个月，每周3课，每课2小时，共计74小时ForBGradeandabove上课对象:总部办公室普通员工30participants参加人数：30人Classtime:Monday,WednesdayandFridaymorning,from7:30am上课时间:每周一、三、五早上，7：30am---9:30am2.4 Thenextstage(foryear2001)下一阶段(2001年)InordertoimproveourEnglishtrainingqualitycontinuouslyandensurehavingabetterresultforfurtherEnglishTraining,wemakesomechangestotheformatoftheclass.为了继续提高我们的英语培训质量，确保取得更好的效果，我们对课程形式做了一些改变。WewillfocusmoreonthequalityofEnglishTraininginthenextstage.Wewillstartrolloutreading,listening,andwritinginthenextstagesothatourassociateswillbemoreproficientinthedifferentskillsonEnglish.在下一阶段，我们将更着重于英语培训的质量，为此我们将全面涉及听、说、读、写四个方面来使我们的员工更熟练掌握各项英语技巧。Herearethedetailsofeachclass以下是每个班的具体事宜:ClassoneIntermediatelevel中级水平2monthsprogram，2sessionsaweekwith2hoursasession,totally36classhours课程为期2个月，每周2课，每课2小时，共计36小时20participants参加人数：20人Classtime:TuesdayandThursdaynight,from7:00pmto9:00pm上课时间:每周二、四晚上7：00pm---9:00pmClassVenue:Conferenceroom,5/F.HeadOffice上课地点：总部五楼会议室ClasstwoBasiclevel上课地点：总部五楼会议室2monthsprogram，2sessionsaweekwith2hoursasession,totally36classhours课程为期2个月，每周2课，每课2小时，共计36小时20participants参加人数：20人classtime:WednesdaynightandFridaynight,from7:00pmto9:00pm上课时间:每周三、五晚上7：00pm---9:00pmClassVenue:Conferenceroom,5/F.HeadOffice上课地点：总部五楼会议Library图书馆Inordertoimproveourassociatesandmeettheirjobrequirement,ChinaHomeOfficeLibrarywassetupfromMay5,2000.TheLibraryisaccessibletoallShenzhenOverheadOfficeassociates.Booksontopicssuchasleadership,timemanagement,customerservice,negotiation,self-developmentandteambuildingetc.areavailable.Thereareabout300booksatpresent.TheLibraryislocatedonthe6/FofShenzhenOverheadOffice.Andthelibraryserviceisfrom12:00noonto1:00pm为提高员工工作素质，满足工作需求，图书馆于2000年5月5日成立。其面向沃尔玛深圳总部全体同事。图书馆提供关于领导艺术、时间管理、顾客效劳、谈判、自我开展及团队建设等方面书籍，目前藏书近300册。图书馆设在沃尔玛中国总部办公室六楼，借阅时间为周一、周三及周五中午十二点至下午一点。3.1 BorrowingSteps借书步骤：ReadcarefullytheGuidelinepostedonthe6/F,bulletinboard.阅读《借书须知》(贴在六楼布告栏)。ShowyourAssociatebadgewhileyouborrowthebook.借书时请出示工牌。FillouttheRegistrationLog填写《借阅登记表》。Returnthebookwithintwocalendarweeks.CompletetheReturningDateandSignaturecolumnontheRegistrationLog两周内归还，填写《借阅登记表》归还期栏并签字确认借阅完毕。3.2 Guidelines借书须知：Takegoodcareofthebooksanddonotmakeanynotesonthebooks.请保护书籍，勿在书上涂写。Only1bookmaybecheckedoutoncebyoneperson.每人每次只限借一本书。Duedayis2calendarweeksfromthedateofcheckout.限两周内归还。Borrowedbookcouldberenewedforonemoreweeksattheendofthe2ndweekifneeded.Allborroweditemsshouldbereturnedonorbeforethedueday,oradelayfeewillbechargedtotheresponsibleassociate.ThedelayfeeisRMB1perdayperbookifdateofreturnoverdue.如两周内未读完所借书籍，可续借一次，期限为一周。过期一天，罚款人民币一元，以此类推。Shouldthebooksbelost,defaced,damaged,ornotreturnedwithin30daysfromthedueday,theresponsibleassociatewillbechargedtwiceasmuchasthebookpriceorareplacementoftwocopiesofthelost.丧失、破损或过期30天未归还所借书籍，将按书价的两倍金额赔偿所借书籍。Booksareborrowedbyassociateinperson.不允许代他人借书。Training培训中心Wal-MartChinaTrainingCenterhas120square-meter,maximumwith48seats,locatedonthe2ndfloorofSam’sClub#6505.ThistrainingCenterismainlyusedformanagementtrainingclasses,suchasWaltonInstitute,LeadershipFoundationetc.ThisCenterisalsousedforotherimportant沃尔玛中国培训室大小为120平方米,最多容纳48人，位于山姆会员店2楼，主要用于管理层培训课程，如沃尔顿学院，领导艺术培训等，以及其他需要使用多媒体设备的培训课程.Availableequipmentincludes6roundtables,laptopcomputer,LCDprojector,DVD,VCR,flipchartstands,HiFiAmplifieretc.可用设备包括6张圆桌,镭射投影仪,DVD,录像机,翻页板,高保真放音设备等.4.1 Wal-MartTrainingCenterGuidelines沃尔玛中国培训室指南：TouseWal-MartChinaTraining使用沃尔玛中国培训室,请与总部办公室培训协调员SusanGuo联络预订事宜，：5623288-8308/8309.TrainingTrainingCenterwillremainlockedwhennotinuse.Afterbeingauthorized,thereservingdepartmentmaycheckouttheroomThereservingdepartmentisresponsibleforsettinguptheroomandreturnsittothedefaultsetting.Thereservingdepartmentisalsoresponsibleforcleaningtheroomaftertheeventhastakenplace.TrainingroomswillbeinspectedbySam’sTrainingCoordinatoratthefirstworkingdayaftertheevent.预订部门应负责布置房间，使用完毕后，将培训室恢复原状.预订部门还应在课程结束后做好清洁工作。山姆会员店培训协调员将于课程结束后的第一个工作日检查培训室。IncasetheTrainingCenterpreviouslyreservedisneededforotherurgentuses,theOverheadtrainingdepartmentreservestherighttocancelthe如果已被预订的培训室需要用于其它紧急事宜,总部培训部门保存取消预订的权利，不过会提前通知预订部门。4.2 AttentionsinUsingtheTrainingRoom培训室使用考前须知Key钥匙Pleaseborrowandreturnwithinthesameday.当天借用,当天归还。Walls墙壁Pleasedonotusetwo-sidetape.Useone-sidetapetotheneedofclass.勿用双面胶贴上墙壁，如是课堂需要，可使用单面胶纸。LCDProjectorLCD投影仪Pleasedonotpoweron/offtoofrequently.Turnoffthegeneralpoweruponthefullstopofheat-fan.Payattentionnottopresswithfingerthebuttonofremoterasitismadeoutofsoftglue.不可反复开/关仪器。关闭时需等至散热风扇停止之后，方可关闭总电源。HiFiAmplifierBOSE自由空间6号功放PleaseturnthevolumeofHiFiAmplifiertotheminimumbeforetuneon/offthepower.开/关电源之时，请首先将功放声量控制板，调至最小，然后再开/关电源，这样可防止电流冲击扬声器的寿命。Flipchart翻页板TheFlipchartcouldbewrittenwithwhiteboardpenonlyandcleanedbyEraseronly.DonotcleantheFlipchartwithanychemicalcleaner.Flipchart翻页板上只可用whiteboard白板笔书写，并只可用板擦擦拭。请勿用任何清洁剂擦拭白板。DrinkMachine饮水机Donotturnthepoweronwhenthereisnowater.请勿在没有水时翻开加热开关。RetractablescreenforLCD投影屏幕DonotscratchortouchtheretractablescreenforLCDwiththefigure,penoranyothersubjects.请勿用手，笔或其他任何物体指划或触摸屏幕。Microphone无线麦克风Thebatteryofthemicrophoneshouldbetakenoutaftertheevent.请用完之后，将电池拆出。WaltonInstitute沃尔顿学院BriefIntroduction简介WaltonInstituteisoneofthemostextensiveprofessionaldevelopmentsessionsofferedbyWal-MartStores,Inc.沃尔顿学院是沃尔玛公司提供的最有影响力的职业开展培训课程之一。Anintensive5-daytrainingsimulationbasedonourcorporatebeliefsandvalues.一个基于公司信仰和价值观的，为期5天的强化训练。Thesessiontargets6keydimensionsofsuccessfulleadership:PlanningandOrganization,Deciding,PerformanceManagement,Relating,LeadingandDrive.培训主题围绕成功领导六大要素：方案和组织、决策、绩效管理、人际关系、领导和驱动。学院面向