《酒店职场英语》课件-Unit 4 Taking Orders in a Chinese Restaurant

WorkplaceEnglishforHotel酒店职业英语

UnitFour

TakingOrdersin

aChineseRestaurant

Chapter3WorkinginF&BDepartmentJobProfileofWaitingStaffinaChineseRestaurantChinesecuisinehasbecomemoreandmorepopulararoundtheworldandisconsideredasanimportantpartofChineseculture.Basicservingskillslikesettingupthetable,takingordersandservingthedishes,maintainingthecleannessoftherestaurantareamustforwaitingstaffinaChineserestaurant.ButitisalsoveryimportantforthestafftoknowwellaboutthefoodservedintherestaurantandtoknowsomebasicsaboutChinesecuisines,liketheclassificationofwell-acceptedregionalcuisines,theirfeatures,thetypicalcoursesandsoon.Inthisway,youmightprovidemuchbetterserviceforyourguests.Catalogue123456TaskDecompositionTaskFulfillingTaskReinforcementTaskExtendingProfessionalAdvancement7TaskDescriptionPeerAssessmentTaskDescriptionDavidPetersonistreatinghisbusinesspartnersataChineserestaurantheoftendinesat.ItisatypicalChineserestaurantservingSichuandishes.AsMr.Petersonisquitefamiliarwiththedishesintherestaurant,heordersthespecialtiesoftherestaurant.Asawaiter/waitress,taketheorderforMr.Peterson.Task1:TakingordersataChineserestaurantJeffRobinsandLeonLewisareonabusinesstriptoChina.Sinceit’stheirfirsttimeinthecountry,theyknowlittleaboutChinesecuisines.TheygototheChineserestaurantofthehotelandwishtohaveagoodtasteofthefoodservedthere.Asawaiter/waitress,helpthemwiththeorder.Task2:RecommendingChinesecuisinesTaskDecompositionWatchsomevideoaboutChineseCuisinesABiteofChinaChineseCuisinesFourCuisines四大菜系:ShandongCuisineHuaiyangCuisineSichuanCuisineGuangdongCuisineSpicyandheavyHotandspicyStressingcuttingandoriginalflavorFreshandlight第11

页FebruaryMarchAprilMayJanuarySichuanCuisineHuaiyangCuisineZhejiangCuisineHunanCuisineAnhuiCuisineJuneGuangdongCuisineFujianCuisineShandongcuisineEightCuisinesChineseCuisinesZhejiangCuisineHunanCuisineFujianCuisineAnhuiCuisinefreshness,

tenderness,

softness,

smoothness

seafood,

beautiful

color

and

magic

taste

of

sweet,

sour,

salty

and

savorythick

and

pungent

flavorfocus

on

the

temperature

in

cooking,

good

at

braising

and

stewingBeijingRoastDuck北京烤鸭SlicedAbaloneinOysterSauce蚝油鲍鱼片ChineseCabbagewithSweetandSourSauce糖醋白菜InterestingcuisinenamesOthernotabledishesinBeijingCuisineInstant-boiledMutton（涮羊肉）FriedMeatballs（炸丸子）OthernotabledishesinBeijingCuisineFriedFish（炸黄鱼）PrawnsinTomatoSauce（番茄大虾）AsBeijinghasbeenthecapitalofChinaforcenturies,itscuisineisinfluencedbyculinarytraditionsfromalloverChina,butthestylethathasthegreatestinfluenceonBeijingcuisineisthatoftheeasterncoastalprovinceofShandong.ShandongCuisineBraisedIntestinesinBrownSauce

（九转大肠）BraisedSeaCucumberwithScallion（葱烧海参）Deep-FriedPorkTenderloin清炸里脊SautéedSweetandSourPorkTenderloin糖醋里脊SweetandSourMandarinFish松鼠桂鱼SautéedShrimpwithBroccoli翡翠虾仁SautéedShelledShrimp清炒虾仁SautéedRapewithDriedShrimp海米扒油菜SautéedTofu,HomeStyle家常豆腐

SomeShandongCuisine3.DishesandcultureofSichuanCuisineShreddedmeatinchillisauce鱼香肉丝Mapobeancurd麻婆豆腐Hotandsoursoup酸辣汤Double-cookedpork回锅肉Sautechickenwithhotpepper宫保鸡丁Boiledduckwebswithchillioil红油鸭掌Specialspicychicken怪味鸡NoodlesSichuanStyle担担面Smokedcrispfish烟熏酥鱼1.Onion洋葱2.Eggplant/aubergine

茄子3.Broccoli西兰花4.Tomato西红柿5.Cucumber黄瓜6.Celery芹菜7.Carrot胡萝卜8.Cabbage卷心菜9.Garlic大蒜10.Pea豌豆11.Mushroom蘑菇12.Bellpepper青椒13.Potato土豆14.Lettuce生菜15.Pumpkin南瓜16.Chilli

红辣椒17.Leek韭菜18.Spinach菠菜19.Stringbean豆角20.Asparagus芦笋21.Olive橄榄22.Ginger姜23.pickledpepper

泡椒Checkyourvocabulary2.1WordsChargingKungPaoChickenMapoBeanCurdEggplantswithGarlicSaucecuisine/kwɪˈzi:n/spicy/ˈspaɪsi/flavor/'fleɪvə/Prawn/prɔ:n/SlicedAbaloneinOysterSaucespecialty/ˈspeʃəlti/savory/'seɪvərɪ/宫保鸡丁麻婆豆腐鱼香茄子n.烹饪，烹调法；菜肴adj.辛辣的；加有香料的；有刺激性的n.味；特点；香料n.大虾，对虾蚝汁鲍鱼n.特色食品，特产，特点adj.好吃的；美味可口的2.12.22.2WorkingProceduresandUsefulSentencePatterns2.2.4Inquireaboutdrinks2.2.3Confirmtheorder2.2.1Readytotakeorders2.2.5Readytopreparetheorder2.2.2Helptoorderandrecommend2.12.22.2.1ReadytotakeordersAAreyoureadytoordernow?BMayItakeyourordernow,sir?2.12.2CHaveyoudecidedonwhatyou'dlike?OurrestaurantservesSichuanCuisine,CantoneseCuisineandShandongCuisinehere.Whichflavorwouldyouprefer?Wouldyouliketotrytoday’sspecial?It’sourchef’srecommendation.2.2.2Helptoorderandrecommend2.12.2HowaboutEggplantswithGarlicSauce?It’stoday’sspecialandreallyworthatry.HowaboutDezhouGrilledChicken?It’sourhousespecialty.Thechickenisquitejuicyandsavory.Whatwouldliketogowithyourdishes,rice,noodlesordumplings?2.2.2Helptoorderandrecommend2.12.22.2.3Confirmtheorder2.12.2Soyou’veorderedKungPaoChicken,MapoBeanCurdandEggplantswithGarlicSauce,twobowlsofnoodles.Isthatcorrect,sir?Willtherebeanythingelse?Anythingelse?Wouldyousomethingtodrink?Whatwouldyouliketodrink?Wouldyoucareforsomedrinkstogowithyourdinner?2.2.4Inquireaboutdrinks2.12.22.2.5ReadytopreparetheorderMypleasure.Yourorderwillbereadysoon.Yourorderwillbecomingsoon.Yes,sir.I'llbringyourbeersrightaway.Rightbackwithyourdrinks.2.12.2TaskFulfilling3.1SampleconversationabouttakingordersataChineserestaurant(P:DavidPeterson;W:Waitress)W:Areyourreadytoordernow,sir?P:Yes,please.I’dlikeKungPaoChickenandMapoBeanCurd.Couldyourecommendsomevegetablesforus?W:HowaboutEggplantswithGarlicSauce?It’stoday’sspecialandreallyworthatry.P:Itsoundsgreat.We’lltakethatthen.3.13.2W:Whatwouldliketogowithyourdishes,rice,noodlesordumplings?P:Twobowlsofnoodles,please.W:Soyou’veorderedKungPaoChicken,MapoBeanCurdandEggplantswithGarlicSauce,twobowlsofnoodles.Isthatcorrect,sir?P:That’sright.W:Wouldyoulikesomethingtodrink?P:Twobottlesoflocalbeers,please.W:Yes,sir.I’llbringyourbeersrightaway.3.13.23.2SampleconversationaboutrecommendingChinesecuisines

(R:JeffRobins;L:LeonLewis;W:Waitress)W:MayItakeyourordernow,sir?R:Yes,please.Sincewe’renewhere,wedon’tknowmuchaboutChinesefood.Couldyourecommendsomethingtous,please?W:OurrestaurantservesSichuanCuisine,CantoneseCuisineandShandongCuisinehere.Generallyspeaking,SichuancuisineishotandspicywhileCantoneseCuisineislight,freshandslightlysweet.ShandongCuisineisthelocalstyle,whichissaltyandtasty,featuringdifferentkindsofseafoodandvegetabledishes.Whichflavorwouldyouprefer?3.13.2

R:Well,Leon,howabouttryingsomethinglocal?Irememberthatyouloveseafoodverymuch.L:Yes.Let’tryBraisedPrawnsandSlicedAbaloneinOysterSauce.R:Good.Couldyourecommendsomethingtous?W:HowaboutDezhouGrilledChicken?It’sourhousespecialty.Thechickenisquitejuicyandsavory.R:Itsoundsnice.We’llhavethat.Whatvegetableswouldyousuggest?W:OurChineseCabbagewithSweetandSourSauceisreallygood.I’msureyou’lllikeit.R:OK,we’dliketotryit.3.13.2

W:Whatwouldyouliketodrink?R:JustbringustwotinsofQingdaoBeer.Iknowit’saworldfamousbrand.W:Yes,sir.Soyou’veorderedBraisedPrawns,SlicedAbaloneinOysterSauce,DezhouGrilledChicken,ChineseCabbagewithSweetandSourSauce,twoQingdaoBeer.Willtherebeanythingelse?R:No,that’sall.Thankyou.W:Mypleasure.Yourorderwillbereadysoon.3.13.2TaskReinforcement

MakeasituationalconversationabouttakingordersatChineserestaurants4.1RolePlays14.14.24.34.44.54.6Mr.Brownisaregularguestofthehotel.Everytimehestaysinthehotel,hewouldliketogototheCantoneseRestaurantinthehotelandhaveagoodtasteofthefoodthere.Asawaiter,trytotakeordersforMr.Brown.

MakeasituationalconversationaboutrecommendingChinesecuisines2TheGreensarehavingatriparoundChinanow.They’veheardaboutSichuanCuisinealot,sotheydecidetogiveitatryatthehotelrestaurant.TrytorecommenddishesfortheGreensasawaiter/waitress.4.14.24.34.44.54.64.2ListeningPractice

4.2.1Writedownnamesofcuisinesafterthefeatures.4.14.24.34.44.54.61)hotandspicy:______________________________2)saltyandcrispy:____________________________3)featuredwithfinecuttingtechniquesandoriginalflavors:______________________________4)sweetormoderatelysalty,freshandlight:____________________________________________________SichuanCuisine;HunanCuisineShangdongCuisineAnhuiCuisineGudongCuisine;FujianCuisine;ZhejiangCuisine;JiangsuCuisine4.2ListeningPractice

4.2.2Fillinthemissinginformation.4.14.24.34.44.54.61)ThehistoryofChinesecuisines______________________________manycenturiesago.

2)Chinahasdevelopedeightmajorregionalcuisinesduetodifferent_________,__________and____________________.3)Eachcuisinehasa______________stylewithdifferent_____________.4)Withalonghistory,ShandongCuisinewaswidely_____________inNorthChina.datesbacktocustomsclimatescookingmethodsdistinctflavorspopularized4.14.24.34.44.54.64.3Matching.ColumnA1)spicy 2)salty/heavy3)sweet 4)tender 5)pungent 6)hot 7)light 8)sour 9)rich/oily 10)bitter ColumnBA.清淡的B.辣的C.酸的，酸味的D.有香料的，辛辣的E.咸味的，味重的F.苦的G.嫩的H.甜的，含糖的I.辛辣的J.油腻的

DEHGIBACJF4.4MultipleChoices1)HotPotisalsoa____________dishofSichuanCuisine.A.typical B.represent C.representing D.classified2)Peterisn’t____________aboutfood.Healmost___________everything.A.special;nearly B.especial;mostly C.particular;almost D.unusual;possible3)Wehaveagood____________ofChinesefoodsandwines__________yourservice.A.variety;with B.selection;for C.selection;in D.variety;at4.14.24.34.44.54.64.4MultipleChoices4)Hardworkandlackofsleephas___________herbeautyandyouthinrecentyears.A.wornout B.triedout C.madeout D.sentout5)Dishesareservedinacertain____________oraccordingtoguests’requests.A.selection B.sequence C.service D.Supply4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.1）请问可以为您点餐了吗？2）你要不要尝一下今日的特色菜？3）热菜您想点点儿什么？4）你想喝点儿什么？5)你还想点些其他的吗？。MayItakeyourordernow?Wouldyouliketotrytoday'sspecial?Howaboutthehotdishes?Wouldyoulikesomethingtodrink?Willtherebeanythingelse?4.14.24.34.44.54.64.5Translation

4.5.2PutthefollowingsentencesintoChinese.1)OurrestaurantservesSichuanCuisine,CantoneseCuisineandShandongCuisinehere.2)It’sourhousespecialty.Thechickenisquitejuicyandsavory.3)Whichflavorwouldyouprefer?4)Whatwouldliketogowithyourdishes,rice,noodlesordumplings?5)Soyou’veorderedKungPaoChicken,MapoBeanCurdandEggplantswithGarlicSauce,twobowlsofnoodles.我们餐厅经营川菜，粤菜及鲁菜。这是我们的特色菜。鸡肉非常的美味多汁。你喜欢什么口味呀？您要什么主食，米饭，面条还是水饺？那么，您点了宫保鸡丁，麻婆豆腐，鱼香茄子以及两碗米饭。4.14.24.34.44.54.61)Whatwouldyoudoifaguestisnotfamiliarwiththefoodinyourrestaurant?2)Whatwouldyoudoifyouarenotsureabouttheguest'sorder?3)Whatwouldyoudoiftheguestshavefinishedordering？4)CanyounametheregionalcuisinesinChinaandtalkabouttheirfeatures?4.6Discussion4.14.24.34.44.54.6TaskExtending5.1AskaboutFoodPreferencesKeysentencesforreferenceDoyouhaveanyfoodpreferences?Areyoufondofanyspecialcuisine?WhichstyleofChinesefoodwouldyouprefer？5.15.2KeysentencesforreferenceIt'scrispy/tasty/tender/light/heavy/hot/spicy/aromatic/pungent.Itlooksgood,smellsgoodandtastesgood.It'madeofshreddedpork.It'sservedwithsoybeansauceandmustard.MostSichuandishesarespicyandhot,andtheytastedifferent.5.2ExplainaboutDish