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PARTONE
Questions1-7
•Lookatthestatementsbelowandthebookreviewsontheoppositepage.
•Whichbook(A,B,CorD)doseeachstatement1-7referto?
•Foreachstatement!-7,makeoneletter(A,B,CorD)onyourAnswerSheet.
・Youwillneedtousesomeoftheselettersmorethanonce.
Example:
0Itincludesstudiesofanumberofcompaniesaroundtheworld.
0ABCD
1Itlooksathowbusinessorganizationscanaffecttheenvironment.D
2Itcontainspracticaladviceforpeopleinvolvedindatacollection.A
3Itclaimsthatearlieranalysesofthisaspectoforganizationsweretoosimplistic.B
4Itexaminescontrastingapproachestostaffselection.B
5Itgivesabetterexplanationoftheissuesthanotherbooksonthesubject.C
6Itdrawsonthepersonalexperienceofthewriters.C
7Itlooksathowexternalinfluencescanimpactontheeffectivenessofmanagers.A
A
MANAGERSINTHEMAKING
Asexamplesof'organisational'
and
,marketapproachesto
societyJapanand
Britainprovideausefulcontrast,
showingAnalysingOrganisations
thenationalandculturalfactorsThisbookprovidessupportformanagerswho
whichneedtoplanorganisationalresearchwitha
affecttheperformanceofstep-by-step,'how-to'guide.The
executives.authors
Thereisextensiveresearchdatabehinddescribeeachpartoftheprocess,the
thisbook,andkeyareasofcomparisonadvantagesanddisadvantagesthatresultfrom
betweenthetwocountriesincludetheirmanyofthechoicesthatmustbemade,and
differentsystemsofrecruitmentandthelessonstheyhavelearntfromyearsspent
theirdesigningandconductingsurveys.The
diversesystemsbothtomanagementsectionsonresearchintorecruitmentand
controlandtheworkenvironment.employmentrelationshipsareparticularly
informative.
B
C
TheCultureOfOrganisations
Thisbooklookatthecultureof
businessorganisationsandthewriters
suggestthatthisismorecomplexand
diversethanhadpreviouslybeen
recognised.Avarietyofdifferentand
non-traditionalresearchsettingsacross
industriesarerepresented,includinga
carplantinSlovenia,aUSsoftware
developerandaKoreanelectronics
company.
ImagesOfOrganisations
Thisbookshowshoworganistionscan
bemanagedanddesignedinnew
ways.
Therearechaptersonthecomplexity
D
of
corporateculture,andonhow
managers
candealwiththenegativeimpact
organisationsmayhaveonsocietyand
thenaturalworldNoother
publication
coverstheargumentssoclearlywhile
developingtheimplicationsfor
managementwithsuchforce.
PARTTWO
Questions8-12
•Readthearticlebelowaboutarecruitmentcompany.
■Choosethebestsentencefromtheoppositepagetofilleachofthegaps.
•Foreachgap8-12,markoneletter(A-G)onyourAnswerSheet.
•Donotuseanylettermorethanonce.
•Thereisanexampleatthebeginning.
PROSPECTSAREGROWING
JaneWoodford,headofProspectsrecruitmentgroup,talksabouthowthecompanyissetto
grow.
Howmanyjobshavemanagingdirectorsthree-metrebythree-metreoffice,after
readingthisarticlehadalready?Five?adownturnintheproperly
Morethanten?Well,JaneWoodford,market.(8).'Idon'tthinkshe
headoftheProspectsrecruitmentgroup,believedshecouldfindanybodywho
hashadanamazingseventeenjobs.caredasmuchabouther'baby'as
Woodfordhaskeptacarefulcountofshedid',saysWoodford.
jobs.whichincludeworkinginfastfood,
atatheatreandasaSurelyitmusthavebeendifficultfor
dress-maker.(O)-G—.InFebruaryofMarkswhenWoodfordbecametheMD
thisyear,afterseveralyearsasapartnerandshebecamemarketing
inthebusiness,shebecamethedirector?Yes,Woodfordagreeitwas:It
managingdirectoroftheProspectswasextremelyhardforHilary,because
group.originallyshehadbeenherownboss.But
howtomanagechangesinthecompany
Prospectswasstartedin1988astheJobwassomethingweallhadtolearn
Shopgroup,byHilaryMarks.Aformerabout.'(9).Somebenefitedfrom
estateagent,shedecidedtogoitalonethisopportunitywhileothers
andlaunchedthecompanyinadidn*t.thoughthecompanyhasonly
losttwoofitslong-servingmanagers.owncareerswillbenefitatthesame
Thechangeintheheadofthecompanytime.
happenedatthesametimeasthe
company*snamechanged.ABOriginally,shewasn*tlookingfora
brainstormingsessionbetweenbusinesspartneratall.
Woodford,Marksandtheiraccountant
producedthenamePropects.TheCShejoinedthecompanyin1995as
companynowhasthreeseparatetradingbusinessdevelopmentmanager,and
divisions,eachwithitsowninternalbecameashareholderin1996anda
managementstructure.Oneofdirectorin1997beforetakingonher
Prospects1operations,Newcurrentposition.
Directions,providesITtrainingforclients
andcourseaboutemploymentaffairsforDWoodfordseesthisactivityas
students,teachersandeducationalparticularlyimportantforProspects
advisers.(lO).'Weneedtobebecauserecruitmentisn'tsomething
closelyinvolvedwiththeeducationalshebelievesshouldstandonitsown.
system,*shesays.
Alwayslookingtoencourageand
motivatestaff,Prospectshasappointed
teamleaders,givingthemextra
responsibilityfordealingwiththe
company'accounts,budgetingand
day-to-dayoperations.(H).'We
acceptthattheymaygoontobecome
directorsofother
companies,'Woodfordexplains.
So,whatareWoodford1sown
ambitionsforProspects?’『dliketo
consolidatealltheworkwehavealready
doneandcontinuetobuildupagood
teamofpeople,'shereplies
simply.(12).'Whenarecruiterhas
beenwithusforthreeyearsweoffer
financialbonusestowardsthecostof
openinghisorherownProspects
branch/shesays.
Examples:
0ABCDEFG
AThereasoningbehindthisdecisionwas
thatthesepeoplewillhelptheSheisalsokeenforhertrusted
companytoprogress,andyettheirconsultants,asshecallsthem,toshare
inthecompany'ssuccessthroughits
internalrewardscheme.
FDiscussiongroupsweresetuptohelp
staffateverylevelmakethenecessary
adjustments.
GThisverywideexperienceofworking
lifehaswithoutadoubthelpedheras
ahighlysuccessfulrecruiter.
PARTTHREE
Questions13-18
•ReadthearticlebelowaboutSmithson1s,aBritishdepartmentstore,andthequestions
ontheoppositepage.
•Foreachquestion13-18,markoneletter(A,B,CorD)onyourAnswerSheetforthe
answeryouchoose.
DepartmentStoreMagic
Formostofthe20thcenturySmithson'sButnowallthishaschanged,thanksto
wasoneofBritain1smostsuccessfulRowenaBaker,whobecameSmithson's
departmentstores,butbythemid-1990s,firstwomanChiefExecutivethreeyears
ithadbecomedull.Stillprofitable,thanksago.Sincethen,whilemostmajorretailers
largelytoaseriesofsuccessfuladvertisinginBritainhavebeenlosing
campaigns,butdecidedlyboring.Themoney,Smithson'sprofitshavebeen
famouswerecarefulnottobeseenthere,risingsteadily.WhenBakerstartedalotof
anditssalesstaffdidn'tseemtohaveimprovementshadjustbeenmadetothe
changedsincethestoreopenedin1908.building,withouthavinganyeffecton
Worstofall,itscustomerswerebuyingsales.andshetookthebolddecisionto
fewerandfewerofitsown-brandinviteoneofEurope*smostexciting
products,themajorpartofitsbusiness,andinteriordesignerstodevelopthefashion
showingaprefernceformorefashionablearea,theheartofthestore.Thisveryquickly
brand.ledtorisingsales.evenbeforethegoodson
displaywerechanged.Andassalesgrew,so
didprofits.competitiors.Ittookmanylongmeetings,
involvingtheentireworkforce,towintheir
Bakerhadambitiousplansforthestoresupport.Ithelpedwhentheyrealizedthat
fromthestart.*We'replayingabigBakerwasaverydifferentkindofmanager
game,toprovewe*reuptherewiththefromtheonestheyhadknown.
leadersinoursector,andwehavetomake
surepeoplegetthatmessage.Smithson's
hadfallenbehindthecompetition.ItBaker*sstaffpoliciescontainedmore
providedatraditionalservicetargetedatsurprises.Theuniformthathardlychanged
middle-aged.middle-incomesincedayonehasnow
customers,who'dbeenshoppingtheredisappeared.Moreover,teenagersnowget
foryears,andthecustomersbasewasyoungshopassistants,andstaffinthe
graduallycontracting.Ourideaistosellsportsdepartmentsarethemselvessports
suchanexcitingvarietyofgoodsthatfansintrainers.AsBakerexplains,*How
everyonewillwanttocomein.whethertheycanyouselljeansifyou'rewearingablack
plantospendalittleoralotBaker'ssuit*Simthson1shasanewidentity,and
visionforthestoreisclear,butachievingitthisneedstobemadecleartothe
isfarfromsimple.Atfirst,manyemployeescustomers/She'salsogiveneverysales
resistedherimprovementsbecausetheyassistantresponsibilityforensuring
justwouldn*tbepersuadedthattherewascustomersatisfaction,evenifitmeans
anythingwrongwiththewaythey*doccasionallybreakingcompanyrulesinthe
alwaysdonethings,eveniftheyacceptedhopethatthiswillhelpcompanyprofits.
thatthestorehadtoovertakeits
RowenaBakerisprovingsuccessful,buttoachieveit.Andinmyviewthe
theCity'sbiginvestorshaven*tbeencompany1sshareholdersarenot
persuaded.AccordingtoretailanalystJoneconvinced.Thefactisthatunlessshe
Matthews,'Moneyhadalreadybeenopensseveralmorestoresprettysoon,
investedinrefurbishmentofthestoreandSmithson'sprofitswillstarttofallbecause
infactthatledtotheboostinsales.Sheturnoverattheexistingstorewillinevitably
tookthecredit,buthadn1tdoneanythingstarttodecline
13Accordingtothewriter,inthemid-1990sSmithson1sdepartmentstore
Awasmakingaloss.
Bhadaproblemkeepingstaff.
Cwasunhappywithitsadvertisingagency.
DmostlysoldgoodsundertheSmithson*sname.
14Accordingtothewriter,Smithson*sprofitsstartedrisingthreeyearsagobecause
of
Aanimprovementintheretailingsector.
Bthepreviousworkdoneonthestore.
CRowenaBaker1schoiceofdesigner.
Dachangeintheproductsonsale.
15AccordingtoRowenaBaker,oneproblemwhichSmithson,sfacedwhenshe
joinedwasthat
Athenumberofpeopleusingthestorewasfallingslowly.
Bitscompetitorsofferedamorespecializedrangeofproducts.
Cthestore1spricesweresetatthewronglevel.
Dcustomerswereunhappywiththeserviceprovided.
16Accordingtothewriter,manystaffopposedBaker*splansbecause
Atheywereunwillingtochangetheirwayofworking.
Btheydisagreedwithhergoalsforthestore.
Ctheyfelttheywerenotconsultedenoughaboutthechanges.
Dtheywereunhappywithherstyleofmanagement.
17Bakerhaschangedstaffpoliciesbecauseshebelievesthat
Athecorporateimagecanbeimprovedthroughstaffuniforms.
Bthepreviousruleswerenotfairtocustomers.
Ccustomersshouldbeabletoidentifywithstaffservingthem
Demployeesshouldshareincompanyprofits.
18WhatproblemdoesJohnMatthewsthinkSmithson,sisfacing?
AMoremoneyneedstobeinvestedinthepresentstore.
BThecompany,sprofitswillonlycontinuetoriseifitexpands.
CTherefurbishmentofthestoreisprovingunpopularwithcustomers.
DSmithson1sshareholdersexpectaquickreturnontheirinvestments.
PARTFOUR
Questions19-33
•Readtheadvicebelowabouthowtomakemeetingsmoreeffective.
•Choosethebestwordtofilleachgapfrom(A,B,CorD)ontheoppositepage.
•Foreachquestion19-33,markoneletter(A,B,CorD)onyourAnswerSheet.
•Thereisanexampleatthebeginning,(0)
GETTINGTHEBESTOUTOFMEETINGS
Manypeoplefeelthatmeetingsareacomplete(0)oftimeandtrytoavoid
them.However,theydon*thavetobe,aslongasafewrulesare(19).
Meetingsareveryrarelyheldwithoutatleastoneday's(20).Thisisbecause
thefirstruleisthatalltheparticipantsneedto(21)forthemeeting,notjustthe
Chair.Beingaskedto(22)ameetingmeansyouareseenashavingsomething
to(23),somakesurethisisthecase.Youshouldalsoensurethatanyitem
youwanttodiscussisputontheagenda.Ifyouareplanningto(24)anissue
youknowisdifficult,findoutbeforethemeetingifyouhaveany(25)foryour
pointofview.
IfyouaretheChair,therearethreeother(26)rules.Firstly,respectyour
participantsbybeingpunctual,alwaysstartingandendingontime.Ifyoudon't,
they'IIspendthe(27)meetinglookingattheirwatchesandwonderinghow
lateyou'regoingto(28)them.Secondly,(29)ameetingonlywhenitis
absolutelynecessary.Lookcloselyatwhatyouwantto(30)inthemeeting.If
youraimistocompleteataskthatrequires(31)ornodiscussion,askyourself
whethere-mailorthephonecoulddothejob.Finally,inviteonlyasmanypeopleas
areneededtogetthejobdone.Don*t,howevertexcludepeoplewhomaybeable
to(32)thebestideas,justbecauseoftheir(33)intheorganization.
Example:
AexcessBsurplusCrubbishDwaste
0ABCD
19AobservedBwatchedCseenDcopied
20AinstructionBdirectionCnoticeDadvice
21AprepareBarrangecorderDmanage
22AoccupyBplacecattendDenter
23AsendBtransfercpassDoffer
24AlaunchBraisecbringDlift
25AassistanceBprotectioncconfirmationDsupport
26AchiefBkeyCtopDhigh
27AentireBabsoluteCmajorDmaximum
28ArestrictBlimitckeepDcontain
29AtellBdocmakeDcall
30AacquireBachievecreachDpossess
31AsmallBlittlectinyDshort
32AcontributeBsubscribeCinsertDserve
33AscaleBdegreeCrankDpriority
PARTFIVE
Questions34-35
•Readthearticlebelowaboutachangeinthewaycompaniesoperate.
■Inmostofthelines34-35thereisoneextraword.Itiseithergrammaticallyincorrectof
doesnotfitinwiththemeaningofthetext.Somelines,however,arecorrect.
•Ifalineiscorrect,writeCORRECTonyourAnswerSheet.
•Ifthereisanextrawordintheline.writetheextrawordinCAPITALLETTERSonyour
AnswerSheet.
•Theexercisebeginswithtwoexamples,(0)and(00).
Example:|0|
THEENDOFTHEOFFICE
0Workingwithamanageryourarelyseeisnowsofarfromunusual,and
00communicatingwithcolleaguesacrosstheglobeisafurtherindicationthat
many
34ofusarebecomingthetrulyinternationalworkers.Asbusinessbecomemore
35dependentontechnology,thereislessneedformanagerstoturnitupatthe
36officeeveryday.Asmoreworkisdonethanon-line,employeescanlogon
from
37anywhere.Forthosemanagerswhohavenofixedbase,apasswordallows
38themtoaccessthesystemwherevertheywillhappentobethatday.The
39attractionofthesedevelopmentsforacompanyare,inpartof,
financial.Office
40spacewhichisexpensive,sowhyshouldemployerskeepdesksforpeople
who
41areseldomatthem?Asthereareadvantagesforemployees,too.Itsaves
42travellingtime,which,atthemoment.onlymakestheworkingdaylonger.lt
saves
43allowsstaffhavemoreflexibleworkingpatterns,Andifmanagerscomeand
go
44astheyplease,whyshouldsecretariesstaffdesertedoffices?Asyet,
45secretariesworkingoutsidethetraditionalofficearerare.butnowtheworldis
on-line,thismaychange.
PARTONE
Questions1-8
•Lookatthesentencesbelowandatthefiveitemsofcompanynewsfromabusiness
magazineontheoppositepage.
•Whichnewitem(A,B,C,DorE)doseeachstatement1-8referto?
•Foreachstatement!-8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.
•Youw川needtousesomeoftheselettersmorethanonce.
Example:
1Someonehasleftacompetitortojointhiscompany.
0ABODE
1Someoneismovingfromonefirmtoitsparentcompany.
2Itisrumouredthatsomeonewasaskedtoleavethiscompany.
3Thiscompanyistryingtohaltthedeclineinsalesofoneofitsproducts.
4Oneofthefoundersofthiscompanyhasleft.
5Thereisaplantochangetheimageofasectionofthiscompany.
6Forthefirsttime,thiscompanyhastakenoveraforeigncompany.
7Oneofthestaffofthiscompanyhasnoclearfunction.
8Thiscompanyusedtobeheadedbytwopeople.
A
WesternMedia
WesternMediahasdraftedinCarolSpencer,
thetopmarketerinitsradiosubsidiary,tobe
itsfirstmarketingdirectorandgiveits
Music&SportsMagazinesdivisionamajor
revamp.Shewilltakechargeofaportfolio
ofsixtitles,andplanstogivethedivisiona
newidentity,replacingitscurrent,very
functionalnamewithamoreemotionally
involvingone.Spenceralsointendsto
developaTVorradioshowbasedononeof
itsmagazines,inanattempttoreverseits
flaggingsalesfigures.
B
Franklin*s
UKfurnituremanufacturerFranklin1shas
partedcompanywithitsmarketing
directorGaryParker.Franklin*srefused
tocommentastowhetherheleftofhis
ownaccord,althoughsourceshintthat
thiswasnotthecase.Hisreplacement,
JuliaHowell,previouslyhisnumber
two,hasbeenasuccessfulmarketersince
shestarterherownmarketingconsultancy
twentyyearsago.Hertasknowistoregain
Franklin(sformerpositionasUKmarket
leader:althoughsaleshaveheldsteady,in
percentagetermsthecompanyhasbeen
overtakenbyseveralrivals.
c
Flyway
Flyway,thelow-costairline,hasappointed
SimonLewisasitsnewheadofsalesand
marketingtodevelopthebrand
throughoutEurope.Lewishasspenthis
entireworkinglifewithintheindustry,
joiningfromthemarketingdepartmentof
longtimerivalCoastalAirways,wherehe
controlledmarketingactivitiesintheUK.
HewillworkwithTeresaCampbell,who
helpedlaunchtheFlywaybrand.However,
notonlyCoastalisunhappywiththe
appointment:CharlesWalters,Flyway's
formercontrollerofmarketingplanning,is
poisedtoquitafterbeingleftwithouta
role.
D
BDH
AlanDean.thecolourfuljointchief
executiveofmediacompanyBDH,has
resignedfromthecompanywhichhe
helpedestablish,citingpersonalissues.
Shareholdersandstaffwereinformedof
hisdecisionlastmonth.Jointchief
executiveofficerCharlesBurnetttakessole
chargeofthecompanytemporarily,and
hasannouncedthattherewillbeno
changeinstrategy.Accordingtoinsiders,
AlanDean'sdepartureistheresultofa
personalityclashratherthandisagreement
onthewaythecompanywasmoving,and
thesearchisonforareplacement
E
Granville
SoftdrinksproducerGranvillehasacquired
anAustralianproducer,adeparturefor
Granvilleaspreviouslyithadonlyshown
interestindomesticpurchases.Asaresult,
JennyNorris,formerlyheadofcorporate
development,hasbeenpromotedtothe
newlycreatedpositionofheadof
internationalsoftdrinks.Assuchshewill
beresponsiblefordevelopingallthe
group*sinternationalactivities,including
bothmarketingandacquisitions.Her
movehasresultedinareshuffleofher
previousdepartment,where,insteadof
replacingher,thecompanyintendto
reallocateresponsibilitiestoremaining
staff.
PARTTWO
Questions9-14
•Readthetexttakenfromtheannualreportofaretailcompany.
•Choosethebestsentencefromtheoppositepagetofilleachofthegaps.
•Foreachgap9-14,markoneletter(A-H)onyourAnswerSheet.
•Donotuseanylettermorethanonce.
•Thereisanexampleatthebeginning.(0)
displays.
Duringthepastyear,turnoverincreased
by6.8percentandprofitsroseby7.5
percentto£127.9million.Theseresults
wereachievedbyacombinationof
improvedproducts,newandbetterstores,
andthecommitmentofthestaff.During(11)____Theresultisamoremodernand
theyearsalespatternsfluctuated,compellingshoppingexperience.
particularlyatChristmas.(0)_H_Thiswas,Theintroductionofstate-of-the-art
however,compensatedforbyadvancestechnologysystemstosupportthe
madeinmostotherdepartmentsoftheorganizationhascontinuedasplanned.
company.(12)____Aspartofitscontinuing
Theboard*sobjectiveistoearnaplacemodernisationprogramme,thecompanyis
asaleaderintheretailsector,basedonalsointroducingnewtechnologyatits
achievingconsistentlevelsofprofitablepoints-of-saleatanexpenditureof£25
growth.Itisimportant,therefore,thatwem川ion.Thisinvestmentwillresultin
shouldknowwhatpeopleusingourstoresimprovedefficiency,bettercustomer
wantofus.(9)____Duringthepasttwoyears,serviceandcloserrelationshipswithour
wehavebeenworkinghardtoimprovethesuppliers.
standardofourproductsinboththeseThereisnodoubtthat,inanincreasingly
areas.Certainkeyproductshavebeencompetitivetradingenvironment,weare
subjecttoathoroughreview,mostnotablybetterequippedthanevertocompeteand
menswear,wheresignificantadvanceshavetowinonthestrengthofproductquality,
beenmadeinproductdesignandfashionandprice-allareaswherethe
manufacture.(lO)____Allofthesehavecompanyfeelsincreasinglyoptimistic.
reportedanincreaseinmarketshare.(13)____Theboardbelievesthatthe
Thecompanyhasalsoaimedtoimprovegroup'sdevelopmentisbeingmanaged
thevisualappealofitsstores.Adesignplaninaprudentmannerandatanappropriate
hasbeenadoptedwhichintroducesseveralspeedtoproducesustainableprofitgrowth.
newfeaturessuchaswoodenfinishesonHowever,itisclearthattheupward
displayareas,newstorelayouts,increasedpressureonthecostsasaresultofour
useofphotographicpanelsandbettercapitalinvestmentswillbegintoshow
throughinthecomingyear.(14)____We
arethereforepleasedtoreportthatalready
theimprovedtrendinsalesandprofit
marginsexperiencedinthesecondhalfof
lastyearshowseverysignofcontinuing.
Example:
0ABCDEFGH
AThesehavevastlyimpr
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