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RequirementsofBusinessletters评分标准(verygood优26-30)Task:

appropriatebeginningandending

attemptsallthetask

correctlengthLanguage:generallyeasytofollow;

coherentstructuringofinformation;

appropriatelyinformaltone;

vocabularyextendsbeyondtheinput;

appropriateuseoftenses;

minorspellingerrors.RequirementsofBusinesslettersThePrinciplesofEnglishLetterWriting:1.Consideration(周到)thinkofreceiver’scustom2.Conciseness(简洁)simpleandcometothepoint3.Clarity(清晰)clearandavoidmisunderstanding4.Courtesy(礼貌)beingpolite5.Correctness(正确)avoidmistakesinspelling&grammaretc.ClarificationofBFTWritingQuestion46(10marks)Formsandrequirement:Directionswillbegiventocandidatestocompletethispart.E.g.1.ReadthispartofafaxfromRichardWood,ahotel conferencemanager2.Writealetterofreplytohimwiththegivenpoints.3.Writein50-60words.ReadthisadvertisementfromChinaDaily.'02SummerCooperationProjectsTalksInvitation

Contents:Morethan1,000Chineseprojectsforjointventures, products,etc.Time:09:00am,July10,OpeningCeremonySchedule:July10-12,CooperationProjectsTalksVenue:ChinaGrandHotel,BeijingParticipants:ManufacturersandforeignenterprisesContactTel:(86)68930025,68937788Fax:68970654, 68970685Sponsor:ShuguangConsultantsGroup48Xiushuijie,Chaoyang,Beijing100053,China

SendafaxtotheManagingDirectorofyourLondonofficetellinghimaboutthe’02SummerCooperationProjectsTalksinBeijing.Givehimdetailsof:l

a.whoIsorganizingtheeventl

b.whenandwhereittakesplacel

c.whowillbetherel

d.whyyouthinkheshouldattendWrite50-60words.DearSir,’02SummerCooperationProjectTalks,sponsoredbyShuangguangConsultantsGroup,isgoingtobeheldonJuly10-12atChinaGrandHotel,Beijing.Manufacturers

andforeignenterpriseswillbeinvitedthere.Morethan1,000Chineseprojectsarereadyforjointventures,products,etc.IamsureitisagoodopportunityforourcompanytoexpandourmarketshareinChina.

IlookforwardtomeetingyouinBeijing.

Sincerelyyours,

CarlsonQuestion47(20marks)JaneSmithhasbeennamedDirectorofPublicRelationsatFarradayPlasticsManufacturingCompany.Beforeacceptingtheposition,shediscussesitwithherboss,JohnBrown,atRegentChemicalCorporationforwhomshehasahighregard.Shereceiveshisencouragementandcongratulationsanddecidestowriteapersonallettershortlybeforeherdeparturetoexpressappreciationforcourtesiesandfriendship.SupposeyouareJaneSmith.Nowwritetheabove-mentionedletter(100-120words)toJohnBrown.DearJohn,BeforetakingmyleavenextTuesday,1wanttoacknowledgewithdeepthanksyourkindnesstomeduringtheyearsIworkedwithyou.It'snoteveryonewhohasabosswhoisconsistentlycooperative,generous,andunderstanding,and1feelthatI'vebeenblessed.Notonlyhave1enjoyedworkingwithyou,butIalsohavelearnedhowareallygoodpublicrelationsdepartmentshouldberun.It'sreallybecauseofthetrainingIreceivedfromyouthat1feelqualifiedtoundertakemynewassignment.

IfIcanreturnanyofthemanyfavorsyougaveme,allyouhavetodoispickingupthetelephoneanddial555-5648.

Sincerely,

JaneTipsForBusinessLetters

1.

Letterhead:Addressofthesenderandthedate2.Salutations:DearMr./Mrs./Miss/Ms./DearSir/Madam,3.Thebody:a.

Introduction:WiththereferenceofIhavejustreceivedyourletter...Ihavereceivedtheletterof...Iwaspleased/delightedtohear/tohavereceived...Iappreciateitsomuch...Itisapleasureformeto...Iamwritingto...Thankyouverymuchfor...TipsForBusinessLettersTipsForBusinessLettersb.Purpose:I'dlikeverymuchto...Iamgoingtoattend...IamverygladtobeinvitedtoIamterriblysorrytotellyouthat...1ampleasedtogoto...Ishall/wouldbegratefulifyoucan...Ithinkitwouldbeappropriateto...Iwouldappreciateitifyoucould...TipsForBusinessLettersc.Conclusion:Ishallbe/amlookingforwardtoseeing/hearingfromyousoon.Ihopetohavethepleasureof...Lookingforwardtodoing...Ilookforwardto...TipsForBusinessLetters4.Thecomplimentaryclosing:Yourssincerely.Sincerelyyours.Verytruly5.Signature:YournameYourposition/positionLettersofReplyInbusiness,invitationsarethemostfrequentlettersamongcompanies.Whentheyarereceived,aprompt

letterofreplyisquitenecessarytoshowyourinterestorrespectforthesenders.Usuallyyoucanmakeadecisionaccordingtoyourownsituation:acceptingorrefusing.ASampleofAcceptinganInvitationDearMr.Smith,Ihavereceivedyourletterandthankyouverymuchforyourinvitation.ItismypleasuretoattendtheluncheonmeetingattheGreatPlazaHotelonWednesday,February12.Somemanagementprogramsarebeingcarriedoutinourcollege.Iappreciatethisopportunityformetosharemyexperiencewithguestsatthismeeting.Ilookforwardtomeetingyouattheconference.IhopeIhavethehonorofhavingyouasourguestinthenearfuture.

VerySincerely

ThomasPalmerDeanKeypoints:Thankingfortheinvitationorhelp.Agreeingtoattend…Furtherinquiryof…ifthereis.Wishes/hopetomeet…ComplimentaryclosingSignature/titleASampleofRefusingtheInvitationDearMr.Smith,Ihavereceivedyourletter.ThankyouverymuchforinvitingmetothespecialluncheonmeetingonWednesday,February12,attheGreatPlazaHotel.I’dlikeverymuchtoattendthismeeting,butIamterriblysorrytotellyouthatmybusyscheduledoesnotpermitmebecauseIhavetogotoChinaandgivealectureinPekingUniversity.Iwishyousuccesstoyourluncheonmeeting.Ilookforwardtoseeingyouinourcollegeinthenearfutureatyourearliestconvenience.

VerySincerely

ThomasPalmerDeanKeypoints:Thankingfortheinvitationorhelp.Refusingtoattend…Statingreasons.Wishes/hopetodosthinthefutureComplimentaryclosingSignature/titleSampleofAnOrderLetterDearSir/Madam,

Iamwritingtoyoutoverifyifitispossibletoholdasalesconferenceatyourhotelfrom29Juneto1July.Wewouldlike

torentameetingroomfor40people.Theroomshouldhaveexcellentacousticstodemonstratenewproducts,togetherwithOHP,flipchart,andvideo.Inaddition,Wewouldliketobookroomsfor40people,singleroomsarepreferable.Couldyou

tellmethepricesofallthese?Iwillappreciateyourhelp.

Iamlookingforwardtoyourearliestreply.

YoursfaithfullyASampleofResponselettersDearMr.Lacey,Asrequested,IencloseacopyoftheprovisionalprogramfortheIntroductoryCourseforPCusers.Itwillbeheldfrom16Decemberto20December.Followingyourphonecall,Ihavesetasideasessionforyoutospeaktotheparticipants.IhavescheduledthisforTuesday,17December,startingat3:00pm.Iamnowcompletingthefinalplanningarrangementsforthecourse.Accordingly,IwouldbegratefulifyoucouldconfirmthattheproposedtimeonTuesdaywillbeconvenientforyou.Inaddition,IwouldalsoappreciatereceivinganycommentsyoumayhaveontheprogrambyFridayofthisweek,ifpossible.

Yourssincerely,

M.L.KrefeldStaffTrainingManagerASampleofSalesLettersDearMr.Wright,Aspartofourcustomerservice,wearepleasedtoencloseourlatestbrochure,showingourexcitingnewproductsandunbelievableprices.Wewouldliketheopportunitytovisityourcompanyinordertoinformyoupersonallyofthelatestproductdevelopmentsanddiscusswaysofmakingourserviceevenmoresuitedtoyourneeds.Ifyouwouldliketotakeadvantageofavisitfromamemberofoursalesteam,couldyoupleaseinformusofasuitabledateandtime?Couldyoualsotelluswhichproductswouldbeofparticularinteresttoyou?YourssincerelyRebeccaYatesSalesManagerASampleofClaimLettersDearMrs.Everett,

On15Julyweplacedanorderfor100IBMcompatibleCompactAccountspackages.Aconsignmentwasdeliveredon30July,butuponinspectionwefoundthatthepackageswerenotIBMcompatible.

Asthisisourfirsttransactionwithyourcompanywearenaturally

disappointedthatwehavegotofftosuchabadstart.ThereforeIwould

bemuchobligedifyoucouldsendusthecorrectgoodsassoonaspossible,andarrangeforthecollectionoftheincorrectones.

Yourssincerely

P.BarkerPurchasingManagerASampleofAdjustmentLettersDearMr.Edwards,Thankyouforyourverycourteousletter.Wearesorrythetaperecorderarrivedinpoorcondition.Itwasapparentlydamagedduringshipment.Wearesendingyouanothertaperecorderatonce---doublywell---packed,thistime,tomakesureitreachesyousafely!Thegentlemenwhodeliversitwillpickupthedamagedtaperecorder.Wehopethatyouhavenotbeeninconvenienced,andthatyouwillenjoyyourpurchaseforalongtimetocome.Sincerelyyours.CollinsASampleofApplicationLettersDearSir/Madam,

IamwritinginresponsetoyouradvertisementforaPersonalAssistant/SecretarytotheManagingDirector.Iamenclosingacopyofmycurriculumvitae,whichgivesdetailsofmyqualificationsandexperience.AsyouwillseeIhavehad7years'experienceofworkinginabusinessenvironmentandhaveanRSA2inTypingandShorthand.AlthoughIdidnothavetotravelinmypreviousjob,Iwouldbeverywillingtodoso.

Iwillbeavailableforinterviewatanytime,andlookforwardtohearingfromyou.

YoursfaithfullyHilaryMurphyASampleofBusinessScheduleDearMr.Collins,

Ihavenowfinalized

thedetailsofmyvisittoManchesternextweek.Iam

arrivingatManchesterairportat9.30on19thOctober.At11.00IammeetingyouattheInternationalhotel.WearegoingtohavelunchtogetheratLeManoirrestaurant.Thenintheafternoonat2:45.IamgoingtopresentournewaccountancypackagetoBrown&Partners.

On20thOctoberbetween10.00and12.00IammeetingtheseniorpartnersatBrown&Partners,andwearegoingtodiscusssoftwaredevelopment.Wearehavinglunchtogetheragain-thistimeattheInternationalhotel.ThenIamleavingfromManchesterairportat4.25.

IlookforwardtoseeingyouonMonday.

Yourssincerely

AliceEverettMarketingManagerASampleofLettersofRequestDearSirs,

WerecentlyattendedtheSoftwareTradeExhibitioninBath,andwereimpressedbytherangeofsoftwareavaila

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