写作9投诉申告信市公开课一等奖省赛课微课金奖课件

写作专题9Aletterofcomplaint投诉信1/36ALetterofComplaint内容投诉信通常包含：说明投诉原因并表示遗憾;实事求是地阐述问题发生经过，切忌夸大其词;指出问题引发后果;提出批评及处理意见，或敦促对方采取办法，或提出所希望赔偿以及补救方式。语气投诉信时语气要冷静、郑重、抑制，无须过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽可能采取被动句式，使描述愈加客观合理。策略投诉信写作策略Writingprocedure：说明投诉问题一>描述详细情况一>期待处理方案complainv.—complaintun.2/36惯用语块1.埋怨________________________2.表示不满________________________3.忍受________________________4.对……满意________________________5.糟糕服务________________________6.采取办法________________________7.处理问题________________________8.预防……发生________________________poor\badservicecomplainaboutconvey/expressone’sdissatisfactionaboutputupwith/bear\toleratebecontent/satisfied\pleased\fulfilledwithtakemeasures\steps\actiontodosthdealwith/solvetheproblemprevent\stop\prohibit…fromhappening3/369.调查此次事件________________________10.以粗鲁方式________________________11.向……道歉______________________12.出乎意料______________________13.不用说______________________14.尽快______________________15.把某事切记在心______________________16.更糟糕是____________________________17.让人失望是______________________________inarudemanner\inanimpolitemannerinvestigate/lookintothematter/incidentmakeanapologyto…/apologizeto…(be)outofone’sexpectationneedlesstosay\letaloneassoonaspossiblekeep\bearsth.inmindwhat’sworse\worsestill\tomakemattersworsetoone’sdisappointment4/3618.全额退款_________________________19.出毛病________________________20.推迟交货________________________21.重复，再三______________________22.旅行社___________________________delayindelivering;delaydeliveryThereissomethingwrongwith…;…gowrongoverandoveragain;againandagainatravelagencyafullrefund5/36套用句式我今天写信是投诉关于……2.这几年我对你们服务都很满意，不过我写信是表示关于……不满。Ihavebeencontent/satisfiedwithyourservicefortheseyearsbutIamwritingtoexpress\conveymydissatisfactionabout…Iamwritingtoyoutocomplainabout…Iamwritingtoyouwiththepurposeofcomplainingabout…6/363.我对……不满意有一些主要原因。首先，……更糟糕是，……最终，……4.我真诚地希望你能认真调查这件事情，以及采取恰当办法预防类似事件再次发生。TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Itismysincerehopethatyouwillinvestigatetheincidentseriouslyandeffectivemeasuresshouldbetakentopreventsuchanincidenthappeningagain.7/365.我要求他当面向我道歉。6.你若能尽快采取办法处理这个问题，我将感激不尽。Idemandthathe(should)makeanapologytomefacetoface.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.8/36投诉信开头/结尾惯用句式和套话投诉信开头惯用句式和套话：

Iamwritingtocomplain/makeacomplaintabout/that...Iamwritingtoexpressmydissatisfaction/disappointmentabout...Iammostreluctant（不情愿）tocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout...Iwishtodrawyourattentiontotheproblem/fault...thatIbought...9/36投诉信开头/结尾惯用句式和套话2.投诉信结尾惯用句式和套话：Ireallyhopeyouwilltakemycomplainsseriouslyand...Iwouldappreciateitverymuchonconditionthatyouwillgiveimmediateattentiontothismatter.

Iwouldliketohavethismattersettledbytheendof...Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.

Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.10/36模版参考：投诉信

Dear______,Iam______.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout....Thereasonsformydissatisfactionareasfollows.（总体介绍）.Inthefirstplace,______.Inaddition,

______.Underthesecircumstances,Ifindit______（感觉）to______（埋怨方面给你带来后果）.Iappreciateitverymuchifyoucould______,preferably______,andIwouldliketohavethismattersettledby

______（最终期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.

落款11/36ASample:产品投诉

Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.12/36Practice1:习作修改(做短文改错，背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.onaftersenditmonths13/36HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiimpossiblehearingHow∧the14/36Practice2:TopicSentenceTranslation1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们企业产品质量差,并要求你们尽快处理问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.15/36Practice2:TopicSentenceTranslation3)他是个非常没有耐心人，根本不愿意回到我问题。Heisamanlackinginenoughpatienceandisunwillingtoanswermyquestionsatall.4)我写信是告诉你们我不满意在你网站上购置鞋子。

IamwritingtoinformyouthatIamnotsatisfiedwiththeshoes(whichwas)boughtonyourwebsite.16/36请依据括号给出汉字提醒填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_____________________(使我失望是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)____________________________________________________(课程内容简单,话题不够新奇)sothatstudents’interestinEnglishcouldnotbearoused.tomydisappointmentPractice3:PassageCompletionthecoursewassimpleandthetopicswerenotfreshenough17/36(3)_____________(更为糟糕是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat

(4)____________________________________________________________(学生能够参加丰富社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)________________________(请在此处合理地提出你赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHua

Worsestillstudents

couldhavechancestoparticipateinvarioussocialpracticegivehalfofmymoneyback18/36牛刀小试1：投诉物品质量

假定你是李华，你新买某外国品牌iPhone5s出了故障，现在你写信到其企业反应问题。写作内容：

1、购置日期：上个月

2、故障：一周前屏幕(screen)坏了，看不见

显示内容

3、已跟当地销售商家投诉，但其不能处理

4、要求：更换一台新，如不行则要求退

货，拿回货款19/361、购置日期：上个月

IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕(screen)坏了，看不见

显示内容

Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟当地销售商家投诉，但其不能处理

I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.4、要求：更换一台新，如不行则要求退

货，拿回货款

Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.20/36IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.Itreallybroughtmepleasureatthebeginning.21/36IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.22/36Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.DearSirorMadam,Thanksforyourattention.I’mwritingtocomplainaboutyourproduct.Iamlookingforwardtoyourreply. LiHua23/36AnUpgradedVersionDearSirorMadam,Thanksforyourattention.I’mwritingtocomplainaboutyourproduct.

Lastmonth,Ipurchasedaniphone5sproducedbyyourcompany,

whichactuallybroughtmesomeenjoyment.ButUnfortunately,lastweeksomethingwentwrongwiththescreen,onwhichIcan’tseeanythingatallnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlyto

comebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyouforassistance.It’s

myhopethat

youwouldchangeitforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua24/36牛刀小试2：投诉网上购物假设你叫李华，最近在某英文购物网站上购置了一双鞋子，但出现了一些问题。

【写作内容】请给网站写一封投诉信，包含以下内容：

1.写信目标；

2.投诉内容；

要求：重新邮寄或退款；

问询：若寄回，谁负担寄费？【写作要求】

只能使用5个句子表示全部内容。（信开头和结尾已给出，不计入句子总数。）

DearSir,

Thankyouforyourconsideration______________________________________

_____________________________________________________________________

_____________________________________________________________________

Yourssincerely,

LiHua申购情况实际情况颜色黑色白色码数98.5到货日期4月10日4月20日25/36[例题导写]1.划分信息、统筹全文。可把五句话信息划分以下：(1)写信目标;(2)申购情况;(3)实际情况;(4)要求;(5)问询。2.突破难点、正确翻译。请翻译：1)在你网站上:2)投诉……:3)从……购置……:...4)一双九码鞋子:5)寄回:6)为……付款:7)邮费8)给某人退款/某人取得退款9）(申购情况和实际情况对比)我订购是……,但我收到是……1)onyourwebsite2)complainabout...3)purchase/buysth.from...4)apairofsize-nineshoes,apairofshoesofsizenine5)send/post...back6)payfor...7)postage8)givesb.arefund/getone’srefund9)WhatIorderedwas...butIreceived...26/36Onepossibleversion

Dearsir,

I'mwritingtocomplainaboutapairofsneakersI

recentlypurchasedfromyourwebsite.What

Iordered

wasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,there

wasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabove

reasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyor

Ibegivenafull

refund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?

Thankyouforyourconsideration.

27/36牛刀小试3：投诉旅行团你参加了某旅行社组织安排云南六天游。以下是旅行社广告宣传与你参团后实际情况对比：[写作内容]请给旅行社写一封投诉信,内容包含：1.写信目标；2.行程安排、酒店住宿旅游广告宣传与实际情况对比；3.要求退回30%团费,不然将采取深入行动。广告宣传实际情况行程安排游览当地十处著名景点仅游览了八处景点,行程乏味酒店住宿入住五星级酒店,配套设施齐全配套设施陈旧,没有热水供给28/36[参考范文]

DearSir，

I’mwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakefurtheractionifIdon'tgetfullsatisfaction.29/36牛刀小试4：投诉服务质量假定你是李华，上周六，你有一次不愉快就餐经历，对餐厅服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。关键点以下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.能够适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。30/36DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfou