吉林开放大学《商务交际英语》终结性考试复习题库（附答案）

PAGEPAGE1吉林开放大学《商务交际英语》终结性考试复习题库（附答案）一、单选题1.Diversegrouparebetterat______.A、problemsolvingB、decisionmakingC、BothAandB答案：C2.下列陈述正确的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.答案：A3.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to答案：B4.下列陈述正确的是：A、Inanorderletter,someofthesupportinginformationshouldbeplacedintables.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.答案：A5.WhichofthefollowingisNOTthestrategyforeffectiveglobalmunication?A、Beadaptableinyourmunicationstyle.B、UseyourbestEnglishspeakinghabits.C、Useacronymsslangandjargon.答案：C6.下列陈述正确的是：A、letterisaformatthatismoninthebusinessworld.B、Whenplanningananalyticalreport,theauthor’spreliminaryoutlinewillprobablybeidenticaltotheonehewillusetowritehisreport.C、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.答案：A7.WhatisNOTincludedinthestageofplanningamessage?A、Toidentifytheobjective.B、Todeterminethemainidea.C、Toevaluatethemessage.答案：C8.Whattypeofmessageshouldyousendineachofthefollowingsituations?Asthesupervisor,youaregoingtowritetotheworkersinyourdepartmenttoexplainchangesinthepany'sovertimepolicy.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：C9.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical答案：C10.Whichofthefollowingisthestandardpartofabusinessletter?A、Letteraddress.B、Attentionline.C、Enclosurenotation.答案：A11.Whichofthefollowngstatesmnetsbestdefinesmunication?A、Thesendingofmessages.B、Thesendingandinterretingofmessages.C、Thesendingandreceivingofmessages.答案：C12.Howcanyoukeepmessagessimpleandshort?A、Pronouncewordscarefully.B、Useshort,simplesentences.C、BothAandB答案：C13.下列陈述正确的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.答案：B14.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.答案：C15.Whichofthefollowingmeansisusedtostoreadocument?A、Electronicmail.B、Filetransferprotocol.C、Opticaldisks.答案：C16.下列陈述正确的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.答案：C17.下列陈述正确的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.答案：A18.Which'ofthefollowingshouldbepartofaninformationalreport?A、factsB、conclusionsC、remendations答案：A19.Adocumentscancreatea(an)______barrierifitissmudged,containserrorsincontent,spelling,orgrammar.A、externalB、internalC、formal答案：A20.下列陈述正确的是：A、Minutesaretheofficialrecordoftheproceedingsofameeting.B、Paragraphsinthemodifiedblockformatarealwaysindented.C、Twomediaareemployedwhensendingmunications—speakingandwriting.答案：A21.Whattypeofmessageshouldyousendineachofthefollowingsituations?YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：A22.WhatisNOTincludedinthepurposeofmunication?A、Toestablishgoodwill.B、Tobuildself-esteem.C、Topracticeusinglanguageaccurately.答案：C23.下列陈述正确的是：A、Businessmanisabiasedword.B、Actressisanunbiasedword.C、Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.答案：A24.Whydobusinesspersonsusememosandemails?A、Toprovidearecord.B、Toadvise,direct,informandstatepolicy.C、BothAandB答案：C25.Thepartsofaninformalreportare______.A、theopeningB、thebodyC、BothAandB答案：C26.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?A、Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.B、Youmadeanerroronmyfinancialstatement.C、Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.答案：C27.Whichofthefollowingsentencesshowsracebias?A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend?C、Wehiredafemalelawyertosuethecase.答案：B28.Whengivingthenegativenews,thesendermusttellthereceiverwhatcouldbedone______whatcouldn’tbedone.A、ratherthanB、otherthanC、morethan答案：A29._____willmakethelargestU.S.minoritygroupwithinthenexttenyears.A、fricanblackpeopleB、HispanicsC、Asianimmigrants答案：B30.Whichofthefollowingistheoptionalpartofabusinessletter?A、Dateline.B、Salutation.C、Postscript.答案：C31.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment答案：B32.______municationthathelpstodevelopabetterrelationshipbetweenyouandyourreceiverbuildsgoodwill.A、nyB、SomeC、No答案：A33.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages?A、Theendingshouldbefriendly,courteousandpersonable.B、Themainideacanbepresentedattheend.C、Supportinginformationshouldbepresentedasmuchaspossible.答案：B34.Whenthereceiverviewsthelettercontaininganeutralandpositivemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder答案：A35.下列陈述正确的是：A、Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Ifthereceiverisill,listeningskillsarepositivelyaffected.答案：A36.Inaletter,“Sincerelyyours”is________.A、theplementarycloseB、thesalutationC、theletteraddress答案：A37.下列陈述正确的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.答案：A38.下列陈述正确的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.答案：A39.下列陈述正确的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.答案：C40.Theendoftheminutesshouldshowthesignatureof______.A、thepersonwhopresidedoverthemeetingB、thepersonwhosentouttheagendaC、thepersonwhorecordedtheminutes答案：C41.下列陈述正确的是：A、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.B、Lettersthatcontainanegativemessagearewritteninindirectorder.C、ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.答案：B42.Whyismunicationsoimportant?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：B43.下列陈述正确的是：A、Paragraphsinthemodifiedblockformatarealwaysindented.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、Tomunicateeffectively,thesendermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：C44.Thestylesofreportsare______.A、formalB、informalC、formalorinformal答案：C45.Toconductsecondaryresearch,youmightA、talkwithcustomersandsuppliersB、collectdataontheInternetC、observewhathappens答案：B46.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral答案：C47.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate答案：C48.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts答案：C49.municationskillsincludetheabilitytouselanguageaccurately—______.A、usepropergrammarB、choosewordspreciselyC、BothAandB答案：C50.Thepossibleformatsofreportsare______.A、memoreportsB、letterreportsC、BothAandB答案：C51.WhichofthefollowingstatementsisNOTTRUE?A、Informationtechnologywillenablemorebusinessestoentertheglobalworkforce.B、TheInternetwillpreventmorebusinessesfromenteringtheglobalworkforce.C、Therewillbeanexplosivegrowthofpaniesdoingbusinessacrossborders.答案：B52.Whenthereceiverofthereportiswithintheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：B53.Whatisaninternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：B54.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian答案：C55.Toselectthemediaforthemessageandtheverbalandnonverbalsymbolsusedinthemessage,thesendermust______.A、nalyzeandunderstandthereceiver—aprocesssometimescalledaudienceanalysisB、analyzeandunderstandtheenvironmentinwhichthemessagewillbesentC、alltheabove答案：C56.WhichofthefollowingstatementsisTRUE?A、TheOksignisperceivedthesamewayinFranceandtheUnitedstates.B、Ingeneral,Hispanicpersonsarefortablewithapersonalspaceoflessthan18inches.C、Anodalwaysmeans“yes”.答案：B57.WhichofthefollowingisNOTthepurposeofmunication?A、Toestablishgoodwill.B、Torefuseinvitation.C、Toshareinformation.答案：B58.请选择正确的译文：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.A、书面讯息可以利用计算机来撰写、编辑和发送。这种书面电子讯息就是电子邮件，也就是e-mail。B、反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。C、会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。答案：A59.Whichofthefollowingisacharacteristicofaneffectiveworkteam?A、Teammembersaremittedtotheteamanditsgoals.B、Teammembersareallwellacquaintedwitheachotherpriortoworkingtogether.C、Theteamgetspletesupportfromalllevelsofmanagement.答案：A60.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethepanyandsomeareoutside)?A、letterB、amemorandumC、areport答案：C61.下列陈述正确的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.答案：C62.WhichofthefollowingisNOTanexternalbarriertomunication?A、Motivationorinterests.B、Environmentalfactorssuchaslightingandheat.C、Aclosedorauthoritarianclimate.答案：A63.下列陈述正确的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.答案：A64.Thereareatleast______differentculturesintheUnitedStates.A、100B、200C、300答案：C65.下列陈述正确的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.答案：A66.Theteamgetspletesupportfromalllevelsofmanagement.A、Theteamgetspletesupportfromalllevelsofmanagement.B、TorequestC、Torecord答案：B67.下列陈述正确的是：A、ctressisanunbiasedword.B、Letterswithaneutralorpositivemessagearewritteninthedirectorder.C、ulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.答案：B68.下列陈述正确的是：A、Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.B、Usetheindirectorderforletterswithapositivemessage.C、Tomunicateeffectively,thereceivermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：A69.请选择正确的译文：panyexecutivesaswellasalllevelsofemployeesmustbemittedtowhatiscalledacultureofinclusiveness-anenvironmentinwhichpeople'sdifferencesarenotjustaccepted,butweled.A、公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。B、反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。C、会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。答案：A70.下列陈述正确的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.答案：B71.Whichofthefollowingistheoptionalpartofabusinessletter?A、Letteraddress.B、plimentaryclose.C、Attentionline.答案：C72.WhichofthefollowingareNOTbusinessmeetings?A、Birthdayparties.B、Staffmeetings.C、Boardmeetings.答案：A73.WhichofthefollowingisNOTtheguidelineforwritingmemosandemailsinclude?A、Restrictingmessagetoonemainidea.B、posingashortclearsubjectline.C、Usingheadinginshortmessages.答案：C判断题1.Minutesareonlysenttothemeetingparticipants.A、正确B、错误答案：B2.请判断译文是否正确：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouronthejobperformance;therefore,usethemwithcare.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofyourmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。A、正确B、错误答案：B3.Dataleadtoconclusions,andconclusionsleadtoremendations.A、正确B、错误答案：A4.请判断译文是否正确：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.报告是一种檔，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。A、正确B、错误答案：B5.Anagendashouldincludethemeeting’sdate,time,andplace.A、正确B、错误答案：A6.请判断译文是否正确：Beforewirtingareport,youmustdosomepreliminarywork.Evenifyouaresimplyreportingfacts,youmustgatherthosefactsandthenarrangetheminaneasy-to-follow,logicalsequence.会议是商务环境中一种重要的交流信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一组同事、或业务员以及他们的供货商或客户所组成。A、正确B、错误答案：B7.请判断译文是否正确：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.书面讯息可以利用计算机来撰写、编辑和发送。这种书面电子讯息就是电子邮件，也就是e-mail。A、正确B、错误答案：A8.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferentcultures.A、正确B、错误答案：A9.Businessmanisabiasedword.A、正确B、错误答案：A10.请判断译文是否正确：.municationskillsareespeciallyimportantwhenyoumunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understanding,andtoleranceinyourmunication.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。A、正确B、错误答案：B11.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正确B、错误答案：B12.请判断译文是否正确：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作为交流参与者的责任，理解交流的形式，认识妨碍有效交流的种种问题将有助于你成为一个善于交流的人。A、正确B、错误答案：A13.Actressisanunbiasedword.A、正确B、错误答案：B14.Inplanninganagenda,donotconsidernewbusinessatthistime.A、正确B、错误答案：B15.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.大多数业务报告是非正式报告，而且只有一两个目的。它们提供所要求的信息，或分析问题并报告调查结果。这类报告的结构和形式随材料的性质和接收者的不同而变化。A、正确B、错误答案：A16.请判断译文是否正确：Yourabilitytoestablishandbuildrelationshipsaffectseveryaspectofyourlife.Whetherinyoursocial,academic,orprofessionallife,thisabilitydeterminesthedepthofyourrelationshipswithyourfriends,lovedones,family,classmates,andcoworkers.正式报告比非正式报告的篇幅长且复杂。由于其复杂性，在组织和写作一份正式报告时，你会比准备一份非正式报告花更多时间。向机构的最高领导层报告时，可能要撰写正式报告。A、正确B、错误答案：B17.请判断译文是否正确：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有负面信息的信函的语气应该反映对于接收者利益真诚的关心。你的目的是以较好的方式，以一种接收者认为是公平的方式表达不利的信息，并且，如有可能，以接收者的最大利益为出发点。A、正确B、错误答案：B18.Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.A、正确B、错误答案：B19.Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.A、正确B、错误答案：A20.Ahypothesisisapossiblecauseorexplanationforaproblem.A、正确B、错误答案：A21.Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.A、正确B、错误答案：B22.Afriendshiplettermusthavesupportinginformation.A、正确B、错误答案：B23.Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.A、正确B、错误答案：B24.Ahypothesisisapossibleexplanationofaproblem.A、正确B、错误答案：A25.MostAmericansarefortablewithapersonalspaceofatleast18inches.A、正确B、错误答案：A26.Thehardcopyofamemoore-mailissometimesfiledandlaterretrievetoprovidearecordofaspecificdecision.A、正确B、错误答案：A27.Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.A、正确B、错误答案：A28.Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.A、正确B、错误答案：A29.请判断译文是否正确：municationisreceiveroriented;therefore,sendersshouldviewmessagesfromthereceiver'sperspective.Thisperspectivehelpsthesenderobtainthedesiredresponsefromthereceiver.请判断译文是否正确：备忘录是你的主管和同事用以评价你的具体工作业绩的一种依据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部檔送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录对你的职业生涯的成功是很关键的。A、正确B、错误答案：B30.Allgoodwilllettersrequiresupportinginformation.A、正确B、错误答案：B31.Alettercontainsbothverbalandnonverbalsymbols.A、正确B、错误答案：A32.请判断译文是否正确：Theclosingofalettercontaininganegativemessageshouldbecourteousandhelpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.一封传达负面消息的信函的信尾应当是恭敬而乐于帮助的。信尾的目的是为了保持或重建良好的人际关系。A、正确B、错误答案：A33.请判断译文是否正确：Thesupportinginformationinalettercontaininganegativemessageprovidesthereasonsforthenegativenews.Itcanpresentthereceiverwithalogicalexplanationofthereasonswhyyoucannotgranttherequest.含有负面消息的信函的辅助信息为这个负面消息提供了原因。它能够向信函接收者提出合理的解释，说明为什么你无法满足其要求。A、正确B、错误答案：A34.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正确B、错误答案：A35.Flightattendantisunbiasedwords.A、正确B、错误答案：A36.Anagendaistheorderofbusinessforameeting.A、正确B、错误答案：A37.Inanorderletter,someofthesupportinginformationshouldbeplacedintables.A、正确B、错误答案：A38.Internalmunicationoriginateswithinanorganizationandissenttoreceiverswithinthatorganization.A、正确B、错误答案：A39.Themainideaisthecentralthemeorthemostimportantthoughtofamessage.A、正确B、错误答案：A40.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正确B、错误答案：B41.Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.A、正确B、错误答案：B42.Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.A、正确B、错误答案：B43.Allbusinessmessagesshouldpromotegoodwill.A、正确B、错误答案：A44.Informalreportshavethreemainparts:theopening,thebodyandthefindings.A、正确B、错误答案：B45.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.A、正确B、错误答案：A46.请判断译文是否正确：municationisreceiver-oriented；therefore，sendersshouldviewmessagesfromthereceiversperspective．Thisperspectivehelpsthesenderobtainthedesiredresponsefromthereceiver．交流要面向接收信息者；所以，发送信息者应该从接收者的角度来考虑自己的信息。这种视角能帮助发送者获得想从接收者处收到的回答。A、正确B、错误答案：A47.Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.A、正确B、错误答案：B48.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正确B、错误答案：A49.Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.A、正确B、错误答案：A50.Intheblockformatofletterformats,alllinesbeginatleftmargin.A、正确B、错误答案：A51.Aformalreporthastwomaindivisions:preliminarypartsandbody.A、正确B、错误答案：A52.Eachlineintheenvelopeaddressisseparatedbyonedoublespace.A、正确B、错误答案：B53.Claimlettersaredesignedtobenegativelettersbecausetheymustpersuadethereceivertodowhatthesenderwants.A、正确B、错误答案：B54.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正确B、错误答案：B55.Culturaldifferencescanbemunicationbarriers.A、正确B、错误答案：A56.Bothamemooftransmittalandaletteroftransmittalcanbeusedforinformalreports.A、正确B、错误答案：A57.Thelanguageinbusinessconversationsisalwaysmoreformalthanthelanguageusedinotherconversations.A、正确B、错误答案：B58.Multiculturalmeansthatoursocietyismadeupofmanycultures.A、正确B、错误答案：A59.Informationisimportant,butthekeyishowtolearnit.A、正确B、错误答案：B60.请判断译文是否正确：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果报告是一份例行公事，或如果你估计报告阅读人会赞同这份报告，使用直接顺序，即在报告开头列出报告的主要内容。当你觉得报告阅读人会不赞同这份报告，或者你需要说服他，那就使用间接顺序。A、正确B、错误答案：A61.Letterswithaneutralorpositivemessagearewritteninthedirectorder.A、正确B、错误答案：A62.Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.A、正确B、错误答案：B63.CulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.A、正确B、错误答案：B64.请判断译文是否正确：Businesslettersareusedtomunicatewrittenmessagestopersonsoutsideanorganization.Lettersarealsousedtomunicateformalwrittenmessagestoemployeeswithinanorganization.Businesslet