《酒店英语》课件-洗衣服务

酒店专业英语HospitalityEnglishHousekeepingPersonalServices

Task2LaundryService

PleasePrint请用正楷填写PleaseTick请作标记SpecialInstructions特别要求NAME姓名ROOMNO房号DATE日期□ExpressService快洗Laundrytobereturnedwithin4hoursfromtimeofcollection.Expressservicebilledattwicenormalwashrate4小时内送还所洗的衣服，快洗必须加收一倍洗涤费ONHANGER挂衣架□FOIDED叠□STARCH上浆□Sampleofalaundrylist:洗衣单LaundryFormNo0001154地址：虹化路1800号电话：62428888洗衣服务电话：85ADD：1800HongHuaRoadTel：62428888LaundryService：85ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSVocabularyironv.熨烫dry-cleanv.干洗chargev.收费indemnityn.赔偿exceedv.超过colorfastadj.不褪色的hangv.悬挂foldedadj.折叠的stitchv.缝合stainn.污迹guaranteev.确保Vocabularyexaminev.检查de-spottingv.去污渍valet

n.干洗工checkv.检查skirtn.裙子sewv.缝missinga.遗失的expressservice快洗服务same-dayservice当日即取服务rushservice加急服务ONEReadthetaskReadthetaskAguestcallsthelaundrydepartmenttoaskforthelaundryservice.You,alaundrymanreceivethecallandhelptheguesttocollectthelaundry..TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodmorning/afternoon/evening,sir.HowmayIhelpyou?/WhatcanIdoforyou?/MayIhelpyou?——————————————————————————————2.Sortuniformsbycolorandtypesuchastrousers,skirts,shirts,ties,etc.Writedownonthelaundrylistthe:NumberofitemsSizesofitemsColorofitemsTypeofitems——————————————————————————————Learnthetaskstepbystep3.ChecktheuniformsIftheyareunsatisfactory,don’tacceptthemLetmehaveacheck.Iamsorry,Madam.Thereisaholeonthepantsandwecannotacceptit.——————————————————————————————4.Writedowntheguest’snameandroomnumberIneedyournameandroomnumber.Wouldyoupleasetellmeyournameandroomnumber?——————————————————————————————Learnthetaskstepbystep5.TellguestwhenthelaundrytobegotbackYoucangetthelaundrybackatsixo’clockthatevening.——————————————————————————————6.TellguestthelaundrypriceThechargefortwoshirtsandonepantis80RMB.——————————————————————————————7.Expressgoodwishesandsaygood-byeHopeyouwillenjoyyourstaywithus,goodbye.Wewishyouhaveagoodtime,goodbye.——————————————————————————————TPracticethetaskHEERPracticethetaskAguestcallsthelaundrydepartmenttoaskforthelaundryservice.You,alaundrymanreceivethecallandhelptheguesttocollectthelaundry.Workinpairstorole-playatelephoneconversationaboutcollectingandreturninglaundrywithyourpartner,youactasthelaundryman,yourpartneractsastheguest.Andthenchangetherolewithyourpartnerwhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:

Inthedinner,Mr.White’sonlysuitisbeenstainedbythesoup.Afterhecamebacktoroom,hecallthehousekeepingforexpresslaundryservice.Heneedtowearthesuitforameetingtomorrowmorning.AssessmentChartName:Position:Task:Content:☆

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☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

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☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□□□Distinctionareas:Conclusion1