管理沟通课件全部英文版奥罗克著第四版2014年

管理沟通课件全部英文版奥罗克著第四版2014年

创作者：XX时间：2024年X月目录第1章简介第2章沟通基础理论第3章沟通技巧与策略第4章团队沟通与协作第5章案例分析与实践操作第6章总结与展望01第1章简介

CourseIntroductionThecourseaimstohelplearnersimprovetheirmanagementcommunicationskillsandenhanceteamcollaborationefficiency.Thecontentincludescommunicationbasics,communicationskills,teamcommunication,cross-culturalcommunication,etc.Bystudyingthiscourse,studentswillmastereffectivecommunicationmethodsandenhanceleadershipabilities.

CoversallaspectsofmodernmanagementcommunicationComprehensiveCoverage0103CarefullyselectedimportantcontentfromthetextbookSelectedContent02IdealoptionforlearningmanagementcommunicationExcellentChoiceLearningObjectivesGrasptheimportanceandbasicprinciplesofmanagementcommunicationUnderstandingImportanceAcquirevariouscommunicationskillstoimproveexpressionandlisteningabilitiesMasteringSkillsLearntocommunicateeffectivelywithteammembers,superiors,partners,etc.EffectiveCommunicationDevelopcross-culturalcommunicationskillstoenhanceglobalbusinesscommunicationefficiencyCross-CulturalAbilityLearningMethodsEmphasizethecombinationoftheoryandpracticethroughcasestudies,role-playing,etc.TheoryandPracticeFosterstudents'abilitytothinkcriticallyandsolveproblemsCriticalThinkingConductgroupdiscussionsandassignmentsattheendofeachchaptertopromotecollaborationandcommunicationamongstudentsGroupDiscussions

CourseStructureIntroductiontothefundamentalprinciplesofcommunicationChapter1:BasicsofCommunicationExplorationofvariouscommunicationtechniquesandstrategiesChapter2:CommunicationSkillsUnderstandinggroupdynamicsandeffectiveteamcommunicationChapter3:TeamCommunicationInsightintoculturaldifferencesandcommunicationchallengesinglobalbusinessChapter4:Cross-CulturalCommunication02第2章沟通基础理论

UnderstandingTraditionalandModernPerspectivesTraditionalperspectiveemphasizesmessagetransmission,whilethemodernperspectivefocusesonco-constructingmeaning.Understandingthedifferencesbetweenthesetwoperspectivesiscrucialforenhancingcommunicationeffectiveness.

CommunicationModelsDiscussingdifferentmodesofinterpersonalcommunication,suchasinteractive-passive,cooperative-competitive,etc.Interactive-PassiveUnderstandingtheadvantagesanddisadvantagesofdifferentcommunicationmodescanhelpinchoosingtheappropriatecommunicationmethod.Cooperative-CompetitiveMasteringvariouscommunicationmodestoenhanceinterpersonalrelationshiphandlingskills.Active-Passive

Exploringhowdifferentsituationsinfluenceinformationtransmissionandunderstanding.SituationAnalysis0103Discussinghowindividualcharacteristicsaffectcommunicationandstrategiesforeffectivecommunicationindiversecontexts.IndividualDifferences02Understandinghowtheenvironmentimpactscommunicationandwaystoovercomecommunicationbarriers.EnvironmentalFactorsMessageExploringthesignificanceofthemessageincommunicationinteractions.MediumUnderstandingtheimportanceofchoosingtherightmediumforeffectivecommunication.ReceiverHighlightingtheroleofthereceiverinunderstandinganddecodingmessageseffectively.EssentialElementsofEffectiveCommunicationSenderDiscussingtheroleandresponsibilitiesofthesenderincommunication.ImprovingCommunicationSkillsEnhancingcommunicationskillsinvolvesmasteringtheartofeffectiveexpressionwhilealsobeingakeenlistener.Byfocusingonthekeyelementsofcommunication,individualscansignificantlyimprovetheirabilitytoconveymessagesclearlyandunderstandothersbetter.03第3章沟通技巧与策略

NonverbalCommunicationNonverbalcommunicationplaysacrucialroleininterpersonalrelationships.Itincludesbodylanguage,facialexpressions,eyecontact,etc.Understandingandusingnonverbalcommunicationcanhelpconveyinformationmoreaccurately.

NonverbalCommunicationAnimportantaspectofnonverbalcommunicationBodyLanguageCanconveyvariousemotionsFacialExpressionsSignifiesattentivenessandinterestEyeContactCanenhanceordetractfromverbalcommunicationGesturesActiveListeningKeyineffectivecommunicationRoleofActiveListeningIdentifyingandovercomingobstaclesBarrierstoListeningImprovingcommunicationeffectivenessListeningSkillsDevelopmentBuildingrapportandunderstandingEnhancingCommunicationConflictManagementConflictsariseduetovariousreasons.Effectiveconflictmanagementinvolvesunderstandingthecausesandemployingstrategiestopreventescalation.Developingproblemsolvingskillsenhancesteamworkandcooperation.

Self-ControlManagingpersonalemotionsforclarityHandlingOthers’EmotionsDealingwithemotionalsituationseffectivelyLeadershipSkillsDevelopingemotionalintelligenceforleadingteamsEmotionalManagementRoleofEmotionsEmotionsimpactcommunicationdynamicsConflictManagementIdentifyingrootissuesCausesofConflictFindingsolutionsandcompromisesResolutionStrategiesImprovingunderstandingandcollaborationEffectiveCommunicationEnhancingconflictresolutionabilitiesProblem-SolvingSkills04第4章团队沟通与协作

团队建设Discusstheimportanceofteambuildingandbasicprinciples.ImportanceofTeamBuildingLearnteamcommunicationskillstopromoteteamwork.TeamCommunicationSkillsAnalyzingtheadvantagesanddisadvantagesofteamdecisionmakingtoenhanceteamperformance.AnalysisofTeamDecisionMaking

TeamCollaborationEmphasizethekeyroleofteamcollaborationinprojectexecution.Learnhowtoestablishanefficientteamcollaborationmechanismandcultivateteamspirittoachievecollaborativeinnovation.Explorethechallengesandopportunitiesofcross-culturalcommunication.ChallengesandOpportunities0103Developingparticipants'cross-culturalcommunicationabilitiestopromoteglobalizationcooperation.CultivatingCross-CulturalCommunicationSkills02Analyzingcommonmisunderstandingsincross-culturalcommunicationandsolutions.CommonMisunderstandingsCross-DepartmentalCommunicationAnalyzingtheimportanceofcross-departmentalcommunicationwithinorganizations.Learnhowtoaddressissuesandobstaclesincross-departmentalcommunicationandproposemethodstopromotecross-departmentalcollaborationtooptimizeorganizationaloperationalefficiency.

MicrosoftTeamsChatandcollaborationOnlinemeetingsFilestorageandsharingGoogleWorkspaceEmailandschedulingDocumentcollaborationVideoconferencingZoomVideoconferencingWebinarsScreensharingTeamCollaborationToolsComparisonSlackReal-timemessagingFilesharingIntegrationwithothertoolsBenefitsofEffectiveCommunicationEnhanceproductivityandefficiency.ImprovedTeamPerformanceFostercreativityandinnovation.EnhancedProblem-SolvingSkillsIncreaseorganizationalsuccess.BetterDecisionMakingBuildtrustandcollaboration.StrengthenedRelationships05第5章案例分析与实践操作

CaseStudy1:ConflictResolutioninTeamCollaborationInthiscasestudy,wewillanalyzeaconflictthatarisesinteamcollaboration.Wewillproposesolutionsandimprovementsuggestions,anddiscusshowteammemberscancommunicateeffectivelyandcollaborateefficiently.

CaseStudy1:ConflictResolutioninTeamCollaboration

Analyzeconflictinteamcollaboration

Proposesolutionsandimprovementstrategies

Discusseffectivecommunicationandcollaborationamongteammembers

CaseStudy2:Cross-CulturalCommunicationChallengesInthiscasestudy,wewillexplorethechallengesfacedbyacross-culturalteamincommunication.Wewillanalyzestrategiesandmethodstosolvethesechallenges,andlearnhowtocommunicateeffectivelyandpromotecooperationinacross-culturalenvironment.

Explorechallengesincross-culturalcommunication0103

Learneffectivecommunicationincross-culturalenvironments02

Analyzestrategiesandmethodsforproblem-solvingSimulationscenarios

Applicationoflearnedcommunicationskills

Practice:EnhancingCommunicationSkillsRole-playexercises

Practice:EnhancingCommunicationSkillsDesignpracticalexercisestoallowparticipantstoapplytheircommunicationskills.Activitiessuchasrole-playingandsimulationscenarioshelpparticipantsenhancetheirpracticalapplicationabilities.Summarizetheexperiencesandfeedbackfromthepractice,promotinginteractionandlearningeffectiveness.Settasksandroles

Achievegoalsasateam

Practice:TeamCollaborationTrainingOrganizeteamcollaborationtrainingactivities

Feedbackontrainingeffectiveness0103

Promoteteamperformanceimprovement02

Summarizeteamcollaborationexperiences06第6章总结与展望

课程回顾ReviewthekeylearningpointsofthiscourseLearningContentReviewSummarizetheprogressandgrowthincommunicationmanagementforparticipantsImprovementandGrowthEmphasizethesignificanceandpracticalapplicationofmanagementcomm