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RemonetizingVoicewithNext-
Generation5GVoiceandVideoServices
GlobalDataPerspectiveon5GNewCalling
RemonetizingVoicewithNext-Generation5GVoiceandVideoServices|February2024
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TableofContents
ExecutiveSummary 3
TheUnavoidableTransitiontoVoLTE/VoNR 4
2.1IMSwillcontinueastheFoundationforVoiceandVideoServices 4
2.2TheIMSDataChannelIstheNextGenerationofMultimediaCommunications 5
5GNewCallingWasDesignedtoMonetizeThisRefresh 7
3.1Whatis5GNewCalling? 7
DataChannelValueChain 7
Value-addedservicesbasedonthebondedvideochannel 8
Value-addedservicesbasedonthebondeddatachannel 9
3.25GNewCallingFeatures 9
NewCallingrequiresnodevice-sideclient 9
End-to-endsolutions 10
Enablingtheecosystemthroughcapabilityexposure 10
ConversationalAI,AR,andavatars 10
Provisionofunifiedandintegratedsolutions 10
5GNewCallinginPractice 11
4.1ConsumerversusBusinessScenarios 11
Customerservice 11
Business 11
GovernmentCitizenServices 11
DailyLife 11
FunCallsandGaming 12
4.2TargetSegments 13
Consumer 13
Enterprise 13
Home 14
4.3BuildingtheMNORoadmap:WhatCapabilitiesWillbeReadyWhen? 14
4.4DeploymentModesandServiceCapabilities 15
IdeasforDeployingNEs 15
4.5ZTE5GNewCallingSolution 16
4.6ChinaUnicom's5GNewCallingExperience 18
Appendix:IMSPrimer 19
GlossaryofTerms 21
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ExecutiveSummary
Mobilenetworkoperators(MNOs)areundergoinganunavoidabletransitionfromcircuit-switchedvoiceto4GVoLTEand5GVoNR.Whileover-the-top(OTT)voicecompetitionandregulatoryrequirementshavemadeitveryhardforMNOstogrowvoicerevenues,thisnetworkrefreshcoincideswith5GNewCalling,whichusesbondeddataandvideochannelstocreateservicesthatrivalOTTapplicationsinfeaturesandcanbeattheminqualityofexperience.
NewCallingisbasedonIPMultimediaSystem(IMS)andtherecentlyintroducedIMSdatachannel.IMSisthelongstandingmultimediaframeworkthatunderliesVoLTEandVoNR,soitistechnologythatisalreadyineveryMNO’snetwork.
TheIMSdatachannelcanbeinvokedwhenavoice/videocallconnectionismadebetweentwoormoreparties.Thedatachannelisdesignedtosupportbondingofchannels;thisfeatureopensthedoortoawiderangeofrichcommunicationsservices.Voicecallparticipantscanusethedatachanneltosharedocumentsandscreencontent,executeavatarsandprovideaugmentedreality(AR)content.ThebandwidthoftheIMSdatachannelscaleswiththespectrumthatismadeavailabletothe5Gdataflow,whichcancreatesignificantadvantagesforhigh-bandwidthapplicationslikeaugmentedreality(AR)andvirtualreality(VR).
5GNewCallingwillbethebeginningoftrulyinnovative,multimediaaudioandvideocallingservicesthatwillworkwithartificialintelligence(AI)includingconversationalAI,AR/VR,avatars,andInternetofThings(IoT)telemetry.5GNewCallinghasgoneliveinChinaandSingapore.EarlyfeedbackinChinaisverypromisingasaplatformtoembedvoiceandvideocapabilitiesinawiderangeofindustryusecases.5GNewCallingwillgenerateaplethoraofnewusecasesinconsumerandbusinessandmanyofthesewillbefusedwithAIfunctionalitysuchaspatternrecognitionandconversationalAI.
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TheUnavoidableTransitiontoVoLTE/VoNR
Mobilenetworkoperators(MNOs)aregoingthroughaninescapablevoicenetworktransition:Allhaveeithermovedfromcircuit-switched(CS)voicetoVoLTE/VoNRorwillsoon.ThisisinevitableduetoCSnetworksgoingEndofLife(EoL),theneedtorefarmCSspectrumtoserve4Gand5Gbandwidthdemands,andthegreaterefficiencyofmodernnetworks.Fortunately,thisunavoidablecapexcoincideswithnewopportunitiesforvoicemonetization.
Sinceover-the-topvoice,video,andmessagingbecamepopular,voicenetworkshavenotrepresentedarevenueopportunity:currentdataplansoffermorethanenoughdatatocovertheaveragevolumeofOTTvoicecalling.Duetotheregulatednatureofthemobilecellularbusiness,however,MNOsmustcomplywithemergencyvoicecallingandgeographicand/orpopulationcoveragerequirementsthataremandatedintheirlicenses.ThissituationleavesthemwithhighercoststhanOTTvoice,yetnoappreciablygreaterrevenue.
Voiceoncellularmobilenetworkshasevolvedthroughtwogenerationsfrom2G/3Gcircuit-switchedcallingto4GVoiceoverLTE(VoLTE),andisnowembarkingonthethirdgeneration,VoiceoverNewRadio(VoNR).TheGSMAIntelligenceforecaststhat70%ofmobilevoiceconnectionswilluseeitherVoLTEand/orVoNR(VoiceoverNewRadio)by2030.Asmoreandmore2Gand/or3Gnetworksareshutdownacrosstheglobe,andas5Grolloutscontinueatasteadypace,VoLTE/VoNRcoverageandadoptionandcoveragewillalsocontinuetoexpandaccordingly.
MobileNetworkOperators(MNOs)areatdifferentstagesoftheirnetworkrefreshwithmosthavingbuiltoutsignificantgeographicandpopulationcoveragewiththeir4GLTEnetwork.MostMNOshavenowimplementedVoiceoverLTE(VoLTE).ForthoseMNOsthathaveimplemented5GStandalone(SA)theycanmovetoVoiceoverNewRadio(VoNR)andmarketthebenefitsofnewaddedfunctionality,improvedreliability,andbettercallquality,thelattermadepossiblebynewaudiocodecsthatprovidebetterclarityandfidelity.
2.1IMSwillcontinueastheFoundationforVoiceandVideoServices
BothVoLTEandVoNRrelyontheIPMultimediaSystem(IMS)platform,whichunderpins4G’sEvolvedPacketCoreaswellasthe5GCore.ThiscommonfoundationmeansthatmoneyspentonVoLTE-basedservicesisalsopartiallyaninvestmentin5GVoNRservices.
IMSisa3rdGenerationPartnershipProject(3GPP)referencearchitecturethatwasdevelopedwiththefirst4GLTEspecificationsin2009withthegoalofensuringglobalinteroperabilityandscalabilityofvoiceandvideocommunicationservicesbuiltontheInternetProtocol(IP).
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WhatmakesIMSsoattractive,especiallyinthe5Gera,isthatitcansupportawiderangeofvoiceandvideocallingcommunicationsservicesincludingnew,innovativeandimmersiveservicesthatcancapitalizeonthenewtechnologiesofAIandAR.IMSprovidesthefollowingbenefits:
.UnifiedCommunicationsInfrastructure.UsedbybothVoLTEandVoNRwhichmeansitisacommon,unifiedcommunicationsinfrastructureforbothLTEand5GNR.
.CloudDeployment.Canbeimplementedinthecloudandthuscansupporthypervisorsandlightweightcontainersprovidingmoredynamicapplications.
.Carrier-Grade.Providescarrier-gradequalityofserviceandreliability.
.Internetworkingbetweendiversedevices.Enablessecurecommunicationsbetweendiversedevicesacrossdiversenetworks.
.Roaming.Deliversseamless,uninterruptedroaming.
.InterfacetoMediaGateways.CanbeusedforinterfacingtoSignalingGateway(SGW)forfixedlineSS7connectivity,supportstheMediaGatewayControlFunction(MGCF)forinteroperabilitywiththePSTN,andinterfacestotheMediaResourceFunctions(MRF)whichprovidesmedia-relatedservicessuchastheplayingoftonesanddigitalannouncements.
.Single-numberSolutions.WithIMSitispossibletocreatesingle-numbersolutionswithsupportbeyondsmartphonessuchassmartwatches,smartspeakers,andmultipleSIM/eSIMsonthesamedevice.
.Anti-Fraud/Anti-Spam.PreventionofnuisanceandfraudulentcallscanbecarriedoutwithIMS.
.ConvergedFixed/MobileAccess.IMScanbeusedtobuildconvergedmobileandfixedaccessnetworks
ItistheinteroperabilityofIMSthatenablesoperatorstorealizeconvergedfixedandmobilenetworksandforvoice/videocallstobeconnectedbetweendifferentoperatorseveniftheymightbeusingdifferentcommunicationprotocols.
2.2TheIMSDataChannelIstheNextGenerationofMultimediaCommunications
Inlate2020,aspartof5GRelease16,the3GPPaddedapowerfulnewfeaturecalledtheIMSdatachannel.Thisdatachannelcanbebondedwiththevoicechannelandavideochannel,deliveringavarietyofdataand/orvideoservicesinsyncwiththevoicechannel.Thisenablesintegrationwiththenativedialler,theabilitytoinitiatemultimediaservicesviaavoicecall,andtoprovidereal-timeserviceslikeautomatictranslationandtransactions.
TheadditionalcapacitythatthedatachanneloffersmeansthatARandvideowillbeabletobedeliveredwithhigherqualityandfidelityin5Gimplementations,butitwillalsobeavailablein4Gimplementations,albeitwithhigherlatencyandlowerbandwidth.Thus,forMNOsthatarestillin
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theearlystagesoftheir5Groll-out,thedatachannelcanbemadeavailableto4Genduserstodothingslikesharescreencontentandwatchvideoclips.
ThedatachannelcanbeusedinparallelwithothermediatypessuchasaudioandvideointheMultimediaTelephone(MMTel)service(SeeAppendixformoredetailsonthearchitectureofIMS).Itdoesnotrequirecontenttobeformattedinaspecificway,sinceitusestheWebRTCdatachannelprotocolstackasspecifiedbytheWorldWideWeb(W3C)andintheInternetEngineeringTaskForce(IETF).TheIMSdatachannelenablescallerstoshareapplicationsduringvoicecalls,afeaturethatispotentiallymorepowerfulandadvancedthanOTTvoice/videocalling.WhentwousersconnectusingastandardphonecallunderIMS,theIMSdatachannelcanbeinvokedtoshareapplicationsevenifonepartyhasnotdownloadedtheapplication.ThisisapowerfulfeaturethatopensupthepossibilitiestounlimitednumberofB2BandB2Cuse;atthesametime,thedatachannelcreatesopportunitiesforbrandingandmarketinginitiatives.
Figure1:IMSDataChannelenablesnewB2BandB2Cservices
Source:3GPP,GSMA2021
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5GNewCallingWasDesignedtoMonetizeThisRefresh
3.1Whatis5GNewCalling?
5GNewCallingprovidesunprecedentedcapabilitiesformultimediacommunicationsbasedontheIMSdatachannelinRel-16combinedwithenhancedvideocommunications.MNOsthatdonothavethe5GCoreorRANdeployedcanstarttoofferNewCallingviaVoLTEusingLTE’sspectrumandbandwidth.
SincetheIMSdatachannelfirstappearedinthe3GPPstandardsprocess,operatorshavebeenexperimentingwithusingittoenablenewservices.TheearliestactivitywasinChina,whereMNOsimplementedthe5GcoreandVoNRearlyon.Asmomentumincreased,theGSMAandMNOsfromaroundtheworldfoundedaNewCallingtrackoftheGSMAfoundryinMarch2023.TheFoundryhelpsMNOssharebestpracticesandnewNewCallingservicestoencouragequicker,morewidespreadadoption.
DataChannelValueChain
TheIMSdatachanneloffersanewcontentdistributionmechanismwhichMNOscanleveragetosellwholesaletocontentproviders.Figure2showstheIMSdatachannelvaluechainforbusinesses,whileFigure3showsthevaluechainforMNOs.Thekeypointhereisthatinthepast,priortothedatachannel,theprovidervaluechainwasbasedontheownershipofallthecontentaswellastheprocessesusedtodelivervoiceservices.Withthedatachannel,thevaluechainisextendedtoincludeappsandcontentthataredeliveredon-demandinrealtime.
Figure2:DataChannelvaluechainforbusiness
Enabling
Voice
Technology&Services
Billingand
Revenue
Assurance
Web
Enabling
Technology&Services
Voice
BusinessProductCatalogue
Channels&Contract
Types
ConnectivityDevice
User
Interface
OnlineServices
ContentRights
User
Source;GSMA,2021
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Channels&Contract
Types
Billing&
RevenueAssurance
EnablingVoiceTechnology&Services
User
UserInterface
Device
VoiceConnectivity
IMSCore
ContentDelivery
Internet
MBB
BusinessProductCatalogue
APN
ApplicationServers
Content
5GCConnectivity
JS
HTML
CSS
Figure3:IMSdatachannelvaluechainforMNOs
Voice
BusinessProductCatalogue
DCS
IMSAPN
ContentRights
WebEnablingTechnology&Services
Source;GSMA,2021
AccordingtotheGSMA,ecosystemplayerswillinclude:
.Datachannelcontentowners
.Datachannelcontentcreators
.Datachannelserverproviders
.Datachannelcontentdelivery
.Intermediaries
.Digitalrightsmanagement/billing
Inmanycases,onecompanywillperformmorethanonerole,buttomaximizerevenuegeneration,theservicechainshouldbeconnectedbyindustrystandardAPIsandstraightforwardcommercialrelationships.
Value-addedservicesbasedonthebondedvideochannel
TheDataChannelSignalFunction(DCSF)andnewMediaFunction(MF)wereproposedbytheGSMAwithmuchofthedetailslefttothevendorstoimplementastheyseefit.TheMFexecutesIMSdatachannelmediaoperationssuchascreationandclosureofbootstrapdatachannel(s).TheseDCSFandMFwereproposedbytheGSMA.Itispossibletoenableexisting4Gterminalstosupportsomevisualandadvancedservicessuchasintelligenttranslationandvirtualbackgroundservices.Long-term5G,terminalswillprovidethebestbandwidthinthedatachannel.MNOsthatarestilllargelyusingVoLTEtoprovidevoiceservicescangetstartedwithNewCallingbyintroducingservicesbuiltonthevideochannelaswellassimpledatachannel-basedservices.
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Value-addedservicesbasedonthebondeddatachannel
5GNewCallingisessentiallyanativetechnologythatisembeddedinthemobilephonewithouttheneedtodownloadanyapplication.5GNewCallingsupportsbothVoNRandVoLTE.TerminalsthatsupportNewCallingcanalsobeusedtoprovideinteractiveandimmersiveservicessuchasintelligentcustomerservicesandAR.
Thebenefittoconsumersistheemergenceofnewfeaturessuchasmulti-streamteleconferencingwhereauserequipment’s(UE’s)spatialsoundcanbetransmittedtootherparticipantsinthecall,XRconversationalservices,virtualavatars,content/screensharingandotherinteractiveservicesincludingvoicetranscriptionforpeoplewithhearinglossandintelligenttranslationservicesforbusinesspurposes.AItechnologyisextensivelybeingusedforpatternrecognitionandmachinevision.
3.25GNewCallingFeatures
SomeoftheapplicationsofNewCallingthatwediscussinthispapercouldalsotheoreticallybehandledbyOTTapplications.Why,then,shouldMNOsinvestinanotherlayerofinfrastructurethat
competeswithcapabilitiesthatalreadyexist?
Theanswerisatleastfourfold:
.NotallNewCallingusecasescanbeeasilyduplicatedbyover-the-topapplications,especiallythosethatinvolvecloseintegrationbetweendatafeaturesandtheincreasingqualityofcarriervoice.
.TheintegrationofdataandvideowithnativehandsetfeatureslikethediallercancreategreaterqualityofexperiencethanOTTapplications.
.Implementedproperly,NewCallingcanprovidebetterperformancethanOTTapplicationsthatrelyonabest-effortwebmodel.Shortersetuptimescangettheusertotheservicemorequickly,andthededicated,bondeddatachannelcanprovidelowerlatency.
.Industrystandardsfor5GNewCallingprovideforseamlessinteroperability,making5GNewCallinggloballyavailablefor4G/5GusersthatarecustomersofdifferentMNOs.
Takentogether,thesefeaturescanprovideMNOsanexperienceadvantageoverOTTservicesthattheyhavenothadbefore.
NewCallingrequiresnodevice-sideclient
TheIMSdatachannelenablescallerstoshareapplicationsduringvoicecalls,afeaturethatispotentiallymorepowerfulandadvancedthanOTTvoice/videocalling.WhentwousersconnectusingastandardphonecallunderIMS,theIMSdatachannelcanbeinvokedtoshareapplicationsevenifonepartyhasnotdownloadedtheapplication.Thebeautyofthedatachannelisthatthemorespectrumthatisavailable,themorebandwidthcanbeallocatedtotheIMSdatachannel.Forexample,asoperatorsaddmmWavetotheirnetwork,theIMSdatachannelbandwidthcanincreaseproportionally.
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Thismeansthatbandwidth-intenseapplicationssuchasAugmentedRealityhaveapathtoscaleintermsofperformanceandbandwidth.Multipledatachannelscanbemappedtogetherorbondedtoprovidemoreandmorebandwidth.Applicationscanbestoredinthecloudandexecutionoftheapplicationscanalsotakeplaceinthecloud.Dataapplicationsaredeliveredtotheuserequipment(UE)terminalusingHTMLandJavaScriptinanopenarchitecture.
End-to-endsolutions
End-to-endsolutionscanintegratewithVoLTE/VoNR(NewCalling)overIMS,EPCand/or5GCore.Standalone5GCoreisthefuturedirectiontoamoreadvancedsuiteofpotentiallynewandexcitingmultimediaservices.MNOsandapplicationdeveloperscanusethe5GCoreNEF(NetworkExposureFunction)andIMStointegrateorembedVoNR(NewCalling)intoapplications.
Enablingtheecosystemthroughcapabilityexposure
Programmabilityofthe5GNewCallingserviceviatheNEFandIMSAPIsmakesitpossibleforMNOstointroducenewandexcitingmultimediaservicessuchasscreencontentsharing,push-to-talk,andbundledserviceswithsmarthomeandbroadbandconnectivityservices.WiththeintroductionoftheIVAScodecin3GPPRelease18,itwillbepossibletogoevenfurtherwithservicessuchastransmittingthe3Dspatialsoundexperienceofaparticipantinateleconferencingcall.
ConversationalAI,AR,andavatars
GenerativeAIbasedinthecloudcanbeintegratedonaSaaSbasisintoappsandservices.TheadditionalaccesstobandwidththattheIMSdatachannelprovideswillmakeavatarsandembeddedARfeasiblewith5GNewCalling.ConversationalAI,ARandavatarscanallbecombinedtocreateinnovativeservicesrangingfromreal-timetranslationtoanimationstriggeredbytheconversation.
Thecloud-basednatureofNewCallingpresentsanadditionaladvantagefordeviceswithtightformfactorandlimitedbatterypowersuchassmartglasses.Inthiscase,NewCalling-enabledvoicecommandscouldbecomeadefiningpartofthesmartglassexperience.
Provisionofunifiedandintegratedsolutions
Integratedsolutionscanbebuiltusingthe5GCoreAPIsandtheNetworkExposureFunction,IMS(includingtheMMTel)APIs,andotherapplicationfunctions.
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5GNewCallinginPractice
4.1ConsumerversusBusinessScenarios
Customerservice
Customerservicecanbeenhancedbyofferingcustomersvisualsupportonthemobilephonescreens.ConversationalAIcanalsobedeployedtoscreencallsandhelpdirecttothenextavailableandsuitableserviceagent.
Business
5GNewCallingcanenableenterprisestooptimizetheworkprocess,improveworkefficiency,andcreatehighereconomicandsocialbenefitsthroughenhancedbusinessfeatures,multimediacallingcards,businessshorthand,intelligenttranslation,anddocumentsharing.5GNewCallingcanalsobeusedtodevelopinternalcompanycallingservicescompletewithbiometrics.
Customerscancallabusinesstoplaceanorderforaproductorservice,forexample,andthemenuwillbedisplayedontheuser'sscreenwhenthecallisconnected;thecustomerservicehotlinecanbefullyautomatedbutifthebusinessbelievestheystillneedtomakeahumanavailabletoanswermorecomplexrequests,thenarepresentativebuttoncanbedisplayedontheuser'sscreen.ByaddingconversationalAItothemix,theservicecanbecomeveryefficientwiththeAIansweringquestions.Forexample,whenorderingseasonalseafood,therestaurantmightprefertoofferquotesonthespotratherthanpostingitonawebsite.
AnearlyexampleofaNewCallingserviceisautomotiveassurance:afteranaccident,acustomercancalltheinsurancecompanyanduploadimagesofthedamagefromthesiteasdirectedbytherepresentative,ratherthangoingthroughmultipleiterationsoftheprocessafterthefact.
GovernmentCitizenServices
5GNewCallinghassubstantialpotentialinaugmentingcitizenservices.Forexample,incitieswithasignificantmigrantpopulation,GenAI-enabledsimultaneoustranslationservicescanbeoffered.Therearemultiplewaystoimplementsuchasolution–real-timeandsemi-real-time.Bothcallerswouldbeabletoselectthetranslationtextthatappearsontheirscreen.Thistypeofservicewouldalsobeveryhandyfortaxicabs,wheretodaythetaxidriversometimesneedstocallsomeoneintheradiodispatcher'sofficetoassistinunderstandingthepassenger'srequesteddestination.
DailyLife
Examplesofdailyconsumerservicesthatcanimpactdailylifearedetectionofscamandfraudulentcalls,advancedcallerID,andenhancedcybersecurity.IntermsofCallerID,5GNewCallingwillenableanumberoffeaturessuchascallernameorcallerlogosaddedbythenetworktonumbersthatitknowsbelongtothatcaller.Anotherusecaseisbeingabletoshareinformationonmeetinglocationsonamaporattachingphotosoravideoclipshowinghowtogotothelocation.
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FunCallsandGaming
PhoneandvideocallscanbesprucedupwithvirtualavatarsandARfeatures.Multiplayergamingandonlinegamingareanotherclassofusecaseswhere5GNewCallingwithdatachannelcanbeveryusefulinenhancingtheinteractionexperience.
ARcanbeintroducedintovariousconsumerscenarios.Forexample,consumercallscanbeaugmentedwithXRdata,enablingtheusertoshareanappsuchaspingpongwithARglassesorARbowling.
ConsumerscanalsocalltheirsmarthomehubtocontrolIoTdevicessuchas360-degreesurveillancecamerasandhomerobots.InthiscasetheNewCallingdatachannelisusedforreal-timeremotecontrolandvisualfeedback.
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4.2TargetSegments
Consumer
Scamcalldetectionandfiltering.5GNewCallingwillenableCallerIDthatismoreinformationalasdescribedearlierandovertimeMNOswillalsoconsiderofferingaverificationservicetoreplacethetypicalmessagethatonereceivesnowadayswhenanunknownnumbercallssuchas“Suspectedsuspiciousormaliciouscaller”.
VideocallingwithAR,SmartGlasses.NewCallingviatheIMSdatachannelprovidesmultipleopportunitiestointegratewithARandSmartGlasses.TheindustryisbusyenhancingthelatestversionofSmartGlassesandinseveralyearsAR-enabledSmartGlasseswillemergeoncealltheengineeringchallengesaroundbatterylife,heatdissipationalongtherimoftheglassesandcomputationalcapacityarefurtherimproved.WithSmartGlassesverbalcommandscanbeusedtonavigatetheinternetandsearchforinformationorevenfillouton-lineforms.
BundlingwithwearablesandSmartGlasses.MNOswillhaveplentyofopportunitiestotailorserviceofferingaroundSmartGlassesandwearableinthefuture.TheNewCallingcapabilitieswillmakethewearablesandSmartGlassesmorepotent.
Enterprise
Real-timetranslation.Real-timetranslationandtranscriptionareserviceswithalotofpent-updemandinbusinessandinconsumerscenarios.InsomemarketslikeChinatoday,therearehardwaredevicesthatsellforaroundUS$450thatdoreal-timetranslation.Thisisaservicethatisidealforthecloudandfor5GNewCallingwiththedatachannel.
Contactcenters.ContactcenterscanimproveproductivitywithconversationalAIasafrontendtohandleincomingcallstodeterminethebestpersontoresolvetheinquiry,improvingtheproductivityperseat.Moreover,highquality,reliabilityandclarityofthevoicecallin5GNewCallingwillbeaprerequisiteforcontactcenters.
Automotive.ThecombinationofconversationAIand5GNewCallinghaswidepotentialinconnectedcarscenariosinvolvingnavigation,carmaintenanceandroadsideemergency.
Healthcare.Wearablescanalsobeequippedwithsoftwarethatunderstandkeywordsforin-homehospitalpatients,athletes,andfirstresponders.Anexamplemightbeanemergencycallbuttonforpatientsathome.Theemergencycallbuttonwouldprovideauthenticationthroughfacerecognition,GPSlocationandothernearbysettingtovalidatethatth
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