2024年support岗位职责20篇

2024年support岗位职责20篇

目录

scmcloudsupportengineer岗位职责要求

职位描述：

preferredqualifications

informationtechnologyskill

technicalassistanceofsoftwareproductsand/orhardware.

understandingbasiclinuxostechnology.

maintenanceortroubleshootingofsoftwareproductsor/andhardware.

basicinformationtechnologywideknowledgeandexperience.(itisnecessarytobeabletousesomeapplicationsoftware.)

itisthebestwhenthereiseitherofthefollowingexperiences:

-developmentofsoftwareproducts.

-technicalassistanceofsoftwareproducts.

-experienceoforacleapps(fusionapps/ebs/psft)especiallyscm/mfg/procurement.

communicationskill

communicationsinjapanesewithcustomer.

languageskill

japaneseandenglish

english-businesslevel，technicalcommunications(mainwork:reading，writing)，toeic730gtec600

japanese-thenativelevelisneededtotalkinjapanesewiththecustomer，passedthefirstlevelofthejapaneselanguageexamination.

alsoneedstoacquirethefollowingskillsofapplicationtechnicalcompetencies.

asuccessfulcandidatewillhave

thoroughunderstandingoffeaturesoffusionscm/mfg/procurement.

goodunderstandingofsupporttoolsandoraclediagnosticsaplus

programmingandtroubleshootingknowledgeinjavaandpl/sql

goodknowledgeonunix，linuxand/orwindowsoperatingsystems

detaileddescriptionandjobrequirements

asamemberofthesupportorganization，yourfocusistodeliverpost-salessupportandsolutionstotheoraclecustomerbasewhileservingasanadvocateforcustomerneeds.thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans，aswellas，technicalquestionsregardingtheuseofandtroubleshootingforourelectronicsupportservices.aprimarypointofcontactforcustomers，youareresponsibleforfacilitatingcustomerrelationshipswithsupportandprovidingadviceandassistancetointernaloracleemployeesondiversecustomersituationsandescalatedissues.

asasr.supportengineer，youwillbethetechnicalinterfacetocustomers，originalequipmentmanufacturers(oems)andvalue-addedresellers(vars)forresolutionofproblemsrelatedtotheinstallation，recommendedmaintenanceanduseoforacleproducts.haveanunderstandingofalloracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.also，youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.inthisposition，youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

jobdutiesarevariedandcomplexutilizingindependentjudgment.mayhaveprojectleadrole.4yearsexperiencewithcoreproductsorfiveyearsexperiencewithapplicationsproductsandhaveatechnicaldegreei.e.，bscomputerscience/managementinformationsystems/science/engineering/math/physics/chemistrywitha3.0gpaor(forapplications)provenprofessional/technicalexperience，i.e.，demonstratinganunderstandingofapplicationsatafunctionalandtechnicallevel(preferablyoracle)

日语support岗位职责任职要求

日语support岗位职责

岗位职责jobdescription

'

1)sapfico系统支持和维护

2)base上海，偶尔出差(<5%)

3)相关增强开发

4)相关的协调跟踪

5)最终用户培训'

任职资格skillrequirements

'1.日语流利听说读写流利，同时英语熟练

2.熟练掌握saps4fico/sapecc/s4hana的维护和增强开发

3.了解业务知识和技术开发

4.有财务月结支持经验，有成本管理经验

5.有零售行业sap实施经验，有和retail门店对接经验

6.工作积极主动，能够根据任务的要求，主动沟通联系个部门，增强项目贡献'

securityadvisor,psusecuritysupportgroup岗位职责描述岗位要求

职位描述：

responsibilities:

-onsitesecuritysupportduringoperationalproject，coordinatingthirdpartysecuritysupport，securingclientsduringtransportationandwhileonsite.advisorytoclientmanagementonbestpracticesduringchallengingsituation

-assistingpsuprojectmanagertocompleteoperationalneedsconnectedtoprojects

skills:

-3yearsworkingexperiencerelatedtosecurityfunctions

-3yearsdrivingexperience，drivinglicenseisrequired

-age25to35

-basiccommunicationskillinenglish，

-basiccomputerskills

-goodlearningcapacitywithastrongteamworkingspirit

-preparedtotravel

-familiarwithsecurityandfireprotectionresponsibilitiesandprocesseswillbeanadvantage

whatdoweofferyou

•-astrongandtightteamwithflexibleteamplayersallwithstronginterpersonalskills.

•-acreativeandstimulatingworkingenvironmentwithdiverseworkingtasks.

•-possibilitytodevelopbyinternalaswellasexternalresources.

•-competitivesalarypackageconnectedtoyourbackground，experienceandactualcontribution.

ssg安全专员

岗位职责

-项目运营期间的现场安全支持，协调第三方安全支持，确保客户在路途和现场的安全。在紧急情况下给客户负责人提供最佳解决方案。

-协助psu项目经理完成与项目相关的运营工作

岗位要求

-3年以上安全相关工作经验

-持有驾照并具备3年以上驾驶经验

-年龄23至35周岁

-基本的英语对话及电脑操作能力

-良好的学习能力和团队精神

-适宜出差安排

-熟悉安保及消防岗位职责及流程优先

-具有安全背景调查相关工作经验的优先

-有军队/警局或行业相关工作经验优先

我们能提供什么？

-一支强大且团结的团队。团队成员都具有较强的人际交往能力。

-工作任务多样化，工作环境具有创造性和刺激性。

-可以通过内部及外部资源发展。

-根据您的背景，经验，工作能力，会得到具有竞争力的薪资待遇。

sapsupportanalyst岗位职责要求

职位描述：

职责描述：

-takeownershipfortheresolutionofincidents，problemsandservicerequests，includingcategorisationandescalationtoappropriateglobalteamsforquickresolution;

-toworkcloselywithglobalvirtualsapsupportteamstodeliver1st，2ndandonsomesituations3rdlevelsupporttoapaccountries;

-supportourbusinessstakeholdersandrespectiveprojectteamsindeliveringsolutionsinthemanufacturingarea;

-toworkcloselywithglobalfunctionalteamstoparticipateinsap-relatedsystemimplementationswithintheapacregion;

职位要求：

-atleast3yearsrelatedworkingexperience;

-bachelor'sdegreeorequivalent，inbusinessadministrationorrelatedinformationtechnologyfields;

-knowledgeofsapmodulesespeciallypp(productionplanning)ormm(materialmanagement)orplantmaintenance(pm)orwarehousemanagement(wm)andanyotherfunctionalmoduleswillbeanadvantage;

-goodanalyticalandproblem-solvingskills;

fieldtechnicalsupportmanager现场技术支持经理岗位职责描述岗位要求

职位描述：

职责描述：

1.supportthedealerstofixthecarproblemsandissuescollections

支持经销商解决车辆故障及问题收集

2.supportthedealers/regionalmanagerstodealwiththecustomercomplains

支持经销商/区域经理解决客户投诉

3.supporteventactivitiestoensurethecarsrunningnormally

支持市场活动，保障车辆正常运行

4.assistthedealertoimprovetechnicalcapabilities

协助经销商提高技术能力

5.managethedigitalworkshoptoensurebytontechnicalstandardimplementation

管理数字化车间，确保落实拜腾技术标准

职位要求：

1.industrybackground行业背景

•automotive有主机厂工作经验

•fieldsupportexperience≥3year3年及以上现场支持有关的工作经验

•workexperience≥8year工作经验8年及以上

2.knowledgeandskills:知识技能

•strongvehicletechnicalknowledgeandaftersalesbusiness扎实的车辆技术及售后业务知识

•deephighvoltageknowledgeandhand-oncapability深刻了解高压相关知识及实操能力

•goodanalyticalskillsandleadershipskills良好分析能力和领导力

•goodinterculturalcommunication良好的多元文化交流能力

3.education/training:教育/培训

•bachelor’sdegreeoraboveineitherautomotiveengineeringorrelated车辆工程或相关专业本科及以上

4.competencies:其他

•fluentchinese/englishwrittenandspokenlanguageskills中英文语言读写能力流利

•msoffice熟练使用办公软件

•flexibleworkingtimeandfrequenttravel弹性工作时间及频繁出差

5.languageskills语言:

•english英文;chinese中文

customersupportengineer岗位职责

亚太区物流分销经理theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

•develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

•developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

•developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

•alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

•alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

•ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

•ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

•negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

•processclaimswithfreightcarriersasrequiredfordamagedgoods

•developalogistics&distributionannualoperatingplan(aop)

•monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

•ensureproperinvoicingallocationacrosseachplantintheregion

•collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

•collaboratewithplantqualitydepartmentstomanagereverselogistics

theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

•develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

•developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

•developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

•alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

•alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

•ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

•ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

•negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

•processclaimswithfreightcarriersasrequiredfordamagedgoods

•developalogistics&distributionannualoperatingplan(aop)

•monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

•ensureproperinvoicingallocationacrosseachplantintheregion

•collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

•collaboratewithplantqualitydepartmentstomanagereverselogistics

retailmarketingsupportspecialist(零售市场支持专员)岗位职责描述岗位要求

职位描述：

职责描述：

keyresponsibilities

•downtownstoremanagement

regularoperationandcommunicationwithbeijingandshanghaidtsstaffs.

dtseventplanningandon-sitesupporting.

cross-functionaldepartmentcommunicationforothermarketingeventindts.

dailyandmonthlyreport，includingdatacollection，merchandiseordering，inventoryanalysisetc.，

•companycaranddrivermanagement

dailymanagementforcompanyinternalfleetincludingbothrentalandfixasset.optimizethecarpoolandtrytomaximizetheutilizationandminimizethetotalvolume.

•logistics

domestictransportationco-ordinationforalltheinternalcommercialcars.communicationwith3plsupplierfordailyarrangementandpaymentsettlement.checkwithwarehouseforthecardamagereportandfilling.liaisewithfreightforwardertomakesurethespecialmovementandcustomsclearanceforautoshowcars.

•financeandaccounting

financialcontrol，annualbudgetandmonthlyforecast.budgetapplicationandregularpaymentsettlement.

•othertaskassignedbythelinemanager

keyperformancemeasurement

projectquality&progress

项目质量和进度

职位要求：

academicqualificationsrequired

bachelordegreeorabove

本科或以上学历

strongcommunicationskillsandteamworkcapability

沟通能力和团队合作能力强

strongself-motivation

强烈的上进心

strongsenseofresponsibility

强烈的责任感

fluentinmandarinandenglish

中英文流利

proficiencyinmspowerpointandexcel

powerpoint和excel熟练

experiencerequired

2+yearsworkingexperience(preferablyautomotiveindustry)

2年以上工作经验（汽车行业优先）

retailandluxuryexperienceisaplus.

零售及奢侈品经验是加分项

itsupport岗位职责

亚太区物流分销经理theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

•develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

•developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

•developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

•alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

•alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

•ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

•ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

•negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

•processclaimswithfreightcarriersasrequiredfordamagedgoods

•developalogistics&distributionannualoperatingplan(aop)

•monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

•ensureproperinvoicingallocationacrosseachplantintheregion

•collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

•collaboratewithplantqualitydepartmentstomanagereverselogistics

theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

•develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

•developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

•developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

•alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

•alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

•ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

•ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

•negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

•processclaimswithfreightcarriersasrequiredfordamagedgoods

•developalogistics&distributionannualoperatingplan(aop)

•monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

•ensureproperinvoicingallocationacrosseachplantintheregion

•collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

•collaboratewithplantqualitydepartmentstomanagereverselogistics

fusionhcmsupportengineer岗位职责要求

职位描述：

preferredqualifications

informationtechnologyskill

technicalassistanceofsoftwareproductsand/orhardware.

understandingbasiclinuxostechnology.

maintenanceortroubleshootingofsoftwareproductsor/andhardware.

basicinformationtechnologywideknowledgeandexperience.(itisnecessarytobeabletousesomeapplicationsoftware.)

itisthebestwhenthereiseitherofthefollowingexperiences:

-developmentofsoftwareproducts.

-technicalassistanceofsoftwareproducts.

-experienceoforacleapps(ebsorpsft)especially，hcm.

communicationskill

communicationsinjapanesewithcustomer.

languageskill

japaneseandenglish

english-businesslevel，technicalcommunications(mainwork:reading，writing)，toeic730gtec600

japanese-thenativelevelisneededtotalkinjapanesewiththecustomer，passedthefirstlevelofthejapaneselanguageexamination.

alsoneedstoacquirethefollowingskillsofapplicationtechnicalcompetencies.

asuccessfulcandidatewillhave

thoroughunderstandingoffeaturesoffusionapplications

goodunderstandingofsupporttoolsandoraclediagnosticsaplus

programmingandtroubleshootingknowledgeinjavaandpl/sql

goodknowledgeonunix，linuxand/orwindowsoperatingsystems

detaileddescriptionandjobrequirements

asamemberofthesupportorganization，yourfocusistodeliverpost-salessupportandsolutionstotheoraclecustomerbasewhileservingasanadvocateforcustomerneeds.thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans，aswellas，technicalquestionsregardingtheuseofandtroubleshootingforourelectronicsupportservices.aprimarypointofcontactforcustomers，youareresponsibleforfacilitatingcustomerrelationshipswithsupportandprovidingadviceandassistancetointernaloracleemployeesondiversecustomersituationsandescalatedissues.

asasr.supportengineer，youwillbethetechnicalinterfacetocustomers，originalequipmentmanufacturers(oems)andvalue-addedresellers(vars)forresolutionofproblemsrelatedtotheinstallation，recommendedmaintenanceanduseoforacleproducts.haveanunderstandingofalloracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.also，youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.inthisposition，youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

jobdutiesarevariedandcomplexutilizingindependentjudgment.mayhaveprojectleadrole.4yearsexperiencewithcoreproductsorfiveyearsexperiencewithapplicationsproductsandhaveatechnicaldegreei.e.，bscomputerscience/managementinformationsystems/science/engineering/math/physics/chemistrywitha3.0gpaor(forapplications)provenprofessional/technicalexperience，i.e.，demonstratinganunderstandingofapplicationsatafunctionalandtechnicallevel(preferablyoracle)

job:support

location:cn-cn，china-dalian

jobtype:regularemployeehire

organization:oracle

bodyrepairfieldsupport车身维修技术支持岗位职责描述岗位要求

职位描述：

a.responsibilities(essentialtotheposition)

1.确保经销商按照byton标准维修及使用专用工具设备，确保维修品质

2.协助网发部门执行新经销商建店及设施评估、开业审计、人员评估、流程审核

3.协助跨部门内部日常交流及技术支持

4.现场支持及辅导经销商对于事故车维修的方法，流程及工艺

5.跟进经销商技师培训后应用质量及针对现场问题进行收集分析并反馈到内部团队

6.根据现场经销商问题及时进行介入并提供技术解决方案，确保维修时效性及交付质量

7.结合经销商问题和现有技术及培训相关体系提出改善及改进性建议和意见

8.针对重大事故问题给予经销商现场支持和协助处理相关事宜

9.管理辅导经销商人员不断提升技术维修质量和效率，为了达到更高的客户满意度

10.对于特殊事故案件定损问题协助经销商和保险公司进行技术上的商讨和确认

11.根据业务需要提供事故车维修相关的技术支持

12.协助技术培训开发及维修工艺验证

13.协助钣喷维修设备验证及培训

b.requirements:

•5年以上中高端车系钣金维修经验

•钣金培训讲师及课程开发经验

•担任过钣喷竞赛评审裁判经验

•有中高端车系讲师培训认证

•良好的现场维修及工具设备使用能力

•高职相关学历文凭

•良好的沟通协调及团队合作能力

•具有良好的问题处理应变能力

•能适应长时间出差

matlabtechnicalsupportengineer职位描述与岗位职责任职要求

职位描述：

thispositionislocatedinshanghai，prchina.fluentchineseandenglishlanguageskillsarerequired.

responsibilities

asatechnicalsupportengineeryouwillhelpmakeourcustomerssuccessfulintheusageofourmatlabandsimulinkproductlines.thisinvolvesresolvingcustomerreportedissuesinawideareaofproducts，applications，andindustries.collaboratingwithspecialistswillhelpyouunderstandcustomers’requestsandthebackgroundoftheirrequests.havingaclearunderstandingoftheissue，youwillprovidethecustomerwithanappropriatesolution.inaddition，youactasacustomeradvocateiftheissuerequiresinternalescalation，keepingthecustomerinformedoftheprogress.byprovidingfeedbacktoourdevelopmentorganization，youenablethecontinuousimprovementofourproductlines.yourpost-salesrelationshipwithourcustomerisimportanttotheirlongtermsatisfaction.thefeedbackthatyouprovidetoourorganizationwillbeveryhelpfulinunderstandingtheneedsofourcustomers.

minimumqualifications

abachelor'sdegreeand3yearsofprofessionalworkexperience(oramaster'sdegree)isrequired.

preferredqualifications

mathworkshasapassionforlifelonglearninganchoredinitscorevalues.becausethispositionisextremelychallengingandinvolvescontinuouslearninganddevelopment，youmustbeextremelymotivatedandlovetolearn.

wealsorequire:

universitydegreeinengineeringorscience

excellentlanguageskillsinchineseandenglishrequired.

strongverbalandwrittencommunicationskills

familiaritywithmathematics

familiaritywithcontrolssystemsorsignalprocessing

knowledgeofatleastoneoperatingsystemandatleastoneprogramminglanguage

strongcommitmenttolearningandpersonaldevelopment

knowledgeofmatlab

technicalsupportengineer（技术支持工程师）岗位职责描述岗位要求

职位描述：

职责描述：

1.providedailydealertechnicalsupportandmaintainagreedservicelevels;

2.maintainvrsfromassignedareasaccordingtopolicy&guidelines;

3.providetechnicalsupportforvehiclequalityissues，serviceoperationsandmarketingactivities;

4.identifyanddefineproductdeviations，trendsandearlywarningsfromthemarketbasedonmultiplein-datasourcese.g.tievehiclereports(vr)，customerrelationsandtechnicalsupport，andprovidesufficientfeedbackforproductimprovementpurpose;

5.implementservicesolutionsandaddresspotentialdiscrepancies;

6.responsibletoorganizedealermeetingswithinjobscope;

7.establishandmaintaincommunicationbetweencmqanddealersbye-systemsandothertoolsonadailybasis;

8.initiate，executeandfollowupactivitiesasrequiredtoensurethatkeyresponsibilitiesaremeet;

9.provideon-sitefieldsupportorinvestigationwhendeemedneeded.

10.experienceinconnectivityisabenefit

11.experienceinhybrid/electicvehicletechnologyisabenefit

12.polestarsupportspecialistasaresponsibility

keyperformancemeasurement

1.95%supportneededvrisrespondedin2workinghours&providerepairsolutionfor90%ofcasesin3workingdays;

2.95%pre-checkvrisrespondedin2workinghours&makesurethesolutionthatdealermadeiscorrect.

3.75%ofvrsupportneededprovidesolutionin5calendardays;

4.reportturnaround＜2.9.

5.dealersatisfaction＞90%.

职位要求：

education&language

education:bachelordegree;

englishskills:verbalandwritten.

pcskills:goodwith:words，xls，pptandwebbasedapplications.

communicationandinterpersonalskills:willingtoinitiatecommunicationsandabletoexpressandacceptopinionsinaprofessionalway.

experie