商务英语写作教程（第三版）课件：Orders and Supplies

商务英语写作教程（第三版）OrdersandSuppliesOrdersAnorderisanoffertobuy.Itisoneofthemostdesirableamongacompany’sincomingmails.

Mostcompanieshaveofficialprintedorderforms,ofwhichtheadvantagesare:suchformsareprenumberedandthereforefacilitatereference;printedformsalsoensurethatnoinformationisomitted.Alistingformatofanorderformshouldinclude:ThequantityandspecificationsofgoodsThepackingandthepricesofgoodsTermsofpaymentTimeofshipment(Seetheorderformsamplewithanattachedletterinthetextbook)StructureofOrderlettersShowingthanksforthequotationorsamplesfromtheseller;orexpressingapleasurefortheagreementreachedduringtheirnegotiation;showinganintentiontoplaceanorder.Stateindetailthespecifications,quantity,price,etc.oftheorder.Stresstheimportanceoftimelydeliveryandgoodqualityofthegoods.Attheclosing,showingwishesforreceivingaconfirmationoftheorder.ExamplesShowingthanksforthequotationorsamplesfromtheseller;orexpressingapleasurefortheagreementreachedduringtheirnegotiation;showinganintentiontoplaceanorder.1)ThankyouforyourletterofFeb.14,sendinguspicturesofmechanicalequipment.Wefindyourqualityandpatternsatisfactoryandwouldliketoplaceanorderforthefollowingitem.2)ThankyouforthepatternsandpricelistsenclosedwithyourletterofMay18.Wearepleasedtoplaceatrialorderasfollows:3)Wearepleasedthatwehavefinallyreachedanagreementontheprice,payment,anddeliverytermsofthewoolencarpetsthroughour3-daynegotiation,andwouldliketoplaceanofficialorderasfollows:Stateindetailthespecifications,quantity,price,etc.oftheorder.1)Wefindyourqualityandpatternsatisfactoryandwouldliketoplaceanorderforthefollowingitemiftheycanbesuppliedfromcurrentstockatthefollowingprices.QuantityPatternNo. UnitPrice300tons 5 $30/t200tons 52 $35/t2)Pleaseshiporangemarmaladeasperthefollowingterms:Quantity 15000jarsDescription OrangeMarmalade,QualityA2Price US$2.10perjarCIFZhuhai Shipment ByDecember10,2014 Modeoftransport OceanfreightPayment 5%specialdiscount

3)Weconfirmwithyouthefollowingorderforthepillowcasesatthepricesstatedinyourletter:QuantityPatternNo.CatalogueNo.Prices600pillowcases1845US$1.60each500pillowcases2165US$1.70each(AllthepricesareFOBShanghai.)Delivery:Duringthefirstten-dayofSeptemberPayment:ByLetterofCredit

Packing:Usuallypackedinstrongbales,withgunnybagcoverandwater-proofmaterial.Fortheaboveorder,weencloseourpurchaseConfirmationNo.216induplicate.Pleasesignandreturnonecopyforourfileatyourearliestconvenience.?WearearrangingfortheestablishmentoftherelativeConfirmedIrrevocableLetterofCreditthroughthebankersandshallinformyoubyfaxassoonasitisopened.YourssincerelyStresstheimportanceoftimelydeliveryandgoodqualityofthegoods,etc.1)Asalltheseitemsareurgentlyneededbyourcustomers,yourpromptdeliverywillbeappreciated.2)ThisisthefirsttimewehaveexploredtheThaimarketforyourproducts.Itis,therefore,absolutelynecessaryforyoutoseetoitthatallthegoodsdeliveredareuptotheexportstandards.3)Weshallinstructourbanktoopenaletterofcreditinyourfavorforthevalueofthearticlesassoonaswereceiveyouracknowledgementofourorder.Attheclosing,showinggoodwishes.1)Wehopewecanfindagoodmarketforthesegoodsandplacemoreorderswithyouinthefuture.2)Ifthisfirstorderissatisfactorilyexecutedweshallplacefurtherbusinesswithyou.3)Wetrustyouwillgivethisorderyourimmediateattention.4)Welookforwardtoyourconfirmationofthisorder.SupplementarysamplelettersDearSirs

Wearedelightedtoinformyouthatyoursportssupplieshavefoundasteadymarkethere.Pleaseshipusthemerchandiseaccordingtothefollowingrequirements:DescriptionofGoods

CatalogueNo.

UnitPrice(US$)

QuantityGolfbags,brownleather,withstrap

680EE

29.90/BAG

100BagsGolfbags,brownleatherette,withstrap607EE15.69/bag100bags

Golfballs,24ballspercase25-665EE35.79/case20cases

Baseballs

16-750AA

8.45/ball35ballsTotebags,vinylandleather,60-851DD7.86/bag36bagsinsixassortedcolorsAsusual,thepaymentfortheabovegoodsisgoingtobemadebyirrevocableL/Copenedinyourfavortendaysafteryouracceptanceoftheorder.Sinceourcustomersareinurgentneedofthegoods,pleaseshipthedeliverybythefirstavailablevesselnolaterthanJuly30.Foranydelayinshipment,wewillhavetherighttocanceltheorder.Welookforwardtothearrivalofourorderintime.

FaithfullyyoursDearSirs,Re:OrderofCashmereSweatersWethankyouverymuchforyourquotationof15Februaryandthesamplesweaters.Wefindbothqualityandpricessatisfactoryandarepleasedtoplaceanorderwithyouforthefollowing:10doz.cashmeresweaters,small,US$120.00perdoz.20doz.cashmeresweaters,medium,US$150.00perdoz.15doz.cashmeresweaters,large,US$180.00perdoz.Packing:Eachsweatertobepackedinapolybag,eachdozeninatinlinedcarton,with10dozencartonsinawoodencase.Othertermsasperyourquotation.

Weexpecttofindagoodmarketfortheaboveandhopetoplacefurtherandlargerorderswithyouinthenearfuture.Faithfullyyours,DearMr.Liu,Re:RepeatOrderWehavereceivedtheshipmentofIrancarpetswehavebookedwithyouandareverypleasedtoinformyouthatwefindthegoodsquitesatisfactory.Aswebelievewecanselladditionalquantitiesinthismarket,wewishtoplacewithyouarepeatorderfor1000dozenIrancarpetsofthesamestyleandsizes.Ifpossible,pleasearrangeearlyshipmentofthisrepeatorder,aswearebadlyinneedofthegoods.Incasethesaidgoodsarenotavailablefromstock,weshallbeverygratefultoyouifyouwilladviseusastothespecificationsofthosewhichcanbeshippedfromstock,statingfullparticulars.YourssincerelyMaryPurchasingManagerReplytoOrdersPositivereplytoordersApositiveorderacknowledgementletterbeginswithafriendlywelcomeandthenimmediatelygivespositiveinformationaboutthedeliveryofthegoodsorderedandassuresthebuyerofthegoodvalue.Theletterendswithaveryencouragingsentence,suggestingagoodbusinessprospectinthefuture.ExamplesAcknowledgingreceiptoforder1)Wewereverypleasedtoreceiveyourorderof18Juneforcottonprintsandwelcomeyouasoneofourcustomers.2)WethankyouforyourletterofMay17withorderforthedeliveryof100pumpingmachines.Youmaybeassuredthatweshalldoourbesttoexecutetheordertoyoursatisfaction.3)ThankyouforyourorderNo.456forpillowcasesandwearehappythatyouareoneofourcustomers.GivespositiveinformationaboutthedeliveryofthegoodsorderedThegoodswillbepackedintwentyspecialwaterproofpaper-linedcasesanddispatchedtomorrowbyrailtoXingangforshipmentbyS.S.Huangshan,whichleavesforMontrealonMarch20.TheestimatedtimeofarrivalisaroundApril20.Anencouragingclosing1)Wethankyouagainfortheaboveorderandhopethatthiswillleadtoalong-termcooperationbetweenus.2)Weappreciateyourco-operationandlookforwardtoreceivingyourfurtherorders.3)Toshowourappreciationforyourorder,wehaveincludedintheshipmentseveralsamplesofmaterialsusedformakingotherrugsandcarpets.Pleaseindicateyourinterestontheenclosedorderform.Wearelookingforwardtomoreopportunitiesofservingyou.SupplementarysamplelettersDearMsLi,WewereverypleasedtoreceiveyourorderNo.BD/135cannedbeef.WeaccepttheorderandareenclosingourSalesConfirmationNo.354induplicateofwhichpleasecountersignandreturnonecopytousforourfile.WetrustyouwillopentherelativeL/Catanearlydate.AstoItemsAandB,weshallarrangedeliveryassoonaswegetyourL/C,andforItemsCandDweshallshipaccordingly.Ihopethegoodswillturnouttoyourentiresatisfactionandwemayhavefurtherordersfromyou.YoursincerelyMaryDearSirs,Re:YourOrderNo.237WehavebookedyourOrderNo.237forbedsheetsandpillowcasesandaresendingyouherewithourSalesConfirmationNo.BP-103induplicate.Pleasesignandreturnonecopytousforourfile.Itisunderstoodthataletterofcreditinourfavorcoveringtheabove-mentionedgoods,willbeestablishedimmediately.WewishtopointoutthatthestipulationsintherelevantcreditshouldstrictlyconformtothetermsstatedinourSalesConfirmationinordertoavoidsubsequentamendments.Youmayrestassuredthatweshalleffectshipmentwiththeleastpossibledelayuponreceiptofthecredit.Weappreciateyourco-operationandlookforwardtoreceivingyourfurtherorders.Yoursfaithfully,NegativeReplytoordersThesuggestedplanforanegativereply:Startwithapositivetoneorneutraltone,acknowledgingreceiptoftheorderStatethereasonsfordecliningtheorder,and,ifpossible,suggestotheroptionsEndtheletterinapositivetoneExamplesStartwithapositivetoneorneutraltone,acknowledgingreceiptoftheorder:1)YourOrderNo.222wasreceivedthismorningfor8000dozencottonshirts.Weappreciateyourconfidenceinus.2)Itisagreatpleasuretoreceiveyourfirstorderfor60dozen#889Pandatoys.Weareeagertohaveyournameincludedintothelistofourloyalcustomers.Statethereasonsfordecliningtheorder,and,ifpossible,suggestotheroptions1)However,atpresentwehavenostockofshirtsinthesizerequiredanddonotexpectfurtherdeliveriesforatleastanotherfiveweeks.Beforethenyoumayhavebeentoobtaintheshirtselsewhere,butifnotwewillnotifyyouimmediatelyafterournewstockscomein.2)However,timesandtasteschange.The“Willow”Patternisnowoutoffashion,andincommonwithothermanufacturerswehaveceasedtoproduceit.Webelieveyourcustomerswouldlikeournewmaterial“Plum”pattern.Enclosedisasample.Thismaterialhasallthegoodqualitiesoftheold“Willow”Patternandisverymuchsmarterinappearance.Asyouknow,wesupplyonlyfirst-classandguaranteedfabrics.Endtheletterinapositivetone1)Weregretnotbeingabletomeetyourorderatthepresenttime,butlookforwardtothenextopportunityofservingyou.2)Ifyouwouldliketoplaceyourorderforthenewmachinery,justreturntoustheenclosedformwithyourpreference.Aspecialdiscountof2%willbeofferedtoregularcustomersprovidedwecanhaveyourordersbeforeJanuary20.DearSirs,Wewereverygladtoreceiveyourorderof2Novemberfor100Jinxingtelevisions