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文档简介
STRATEGIZING
SKILLS
TRANSFORMATION
FORIMPACT
ADipstickStudyontheEmergingApproaches
toEmpowerLearners
APeopleMattersandSkillsoftStudy
Skillsoft
PeopleMatters
India
MediaPvt.Ltd.
3rdFloor,NorthWing,Plotno.5,
944,BlockC,
JVPBuilding,SoftwareUnitsLayout,
SushantLok1,Gurgaon
Hitechcity,Madhapur,Hyderabad,
Haryana-122001
Telangana–500081India.
www.peoplematters.in
Disclaimer:
Theinformationcontainedhereinhasbeenobtainedfromsourcesbelievedtobereliable.PeopleMatters,andSkillsoftdisclaimsallwarrantiesregardingtheaccuracy,completenessoradequacyofsuchinformation.PeopleMatters,andSkillsoftwillbearnoliabilityforerrors,omissionsorinadequaciesinthe
informationcontainedhereinorforinterpretationsthereof.Thematerialinthispublicationiscopyrighted.NopartofthiscanbereproducedeitheronpaperorelectronicmediawithoutpermissioninwritingfromPeopleMatters.RequestpermissiontoreproduceanypartofthereportmaybesenttoPeopleMatters
IndiaPvt.Ltd.
TABLEOF
CONTENTS
Foreword04
Introduction
05
KeyFindings
06
Topchallengesforskillstransformation
Theroleofstrategicpartnerships
Thelearningmodalitiesatwork
TheupcomingAI-revolutioninlearning
Conclusion
15
ExpertViews
16
Foreword
THEJOURNEY
TOSKILLS
TRANSFORMATION
ACCELERATES
Learningisnolongeranevent;it'sacontinuousjourney.
Thecontemporaryworldofworkisundergoingaprofoundtransformation
catalysedbyrapidtechnologicaladvancementsandevolvingmarketdynamics.Asautomation,artificialintelligence,anddigitalizationredefineindustries,
traditionaljobrolesarebecomingobsoletewhilenewonesemerge.
Thisshiftdemandsacomprehensiveoverhauloftheskillslandscape.Organizationsfindthemselvesconfrontedwiththechallengeofbridgingthewideninggap
betweenexistingemployeeskillsetsandthedemandsoftheseemergingroles.
Thechallengeliesinidentifyingtherightskillstoinvestin,designingeffectivelearningpaths,andensuringseamlessintegrationofupskillingeffortsintotheeverydayworkenvironment.
HumanResourcesandLearning&Developmentleadersareattheforefrontof
thisskillstransformationendeavour.AndourDipstickStudyshowsthatthey
haveatoughtimeconvincingstakeholdersanddecision-makersaboutthetangiblereturnsoninvestmentinskillsdevelopment.
Asthejourneytowardsanewworldofskillsandjobscontinuestoaccelerate,
it'snowcriticaltonotjustconveytheimportanceofskillstransformationbutto
design,adopt,drive,andengageemployeestoengageinskillsdevelopmentatscale.
Wethankalltheparticipantswhohavecontributedtothisdipstickstudy.
INTRODUCTION
Intoday'sever-evolvingbusinesslandscape,organizationsarepresentedwitha
uniqueopportunitytoredefinetheirapproachtoskilltransformation.Theabilitytoremainagileandcompetitivehingesonhoweffectivelycompaniescannavigatetherapidlychangingdemandsoftheworkforce.
Toembarkonthisjourney,itiscrucialtoarticulatetheskilltransformation
processwithutmostclarity,providingemployeeswithatransparentroadmapthatanswersthe'why,''what,'and'how'ofupskillingefforts.
Creatingacultureofcontinuouslearningandofferingampleresourcesforskill
developmentarefundamentalpillarsofsuccessinthisendeavour.Companiesthatembracetheseprinciplesempowertheirworkforcetonotonlyadaptbutthrive
amidstdisruption.
Yet,thequestionremains:Howareorganizationsacrossvariousindustriesandsectorsapproachingskilltransformationintoday'sdynamicenvironment?
Toanswerthiscriticalquery,theDipstickStudyonStrategizingSkills
TransformationforImpactdelvesintothestrategiesandpracticesemployedbyover100organizations.
Thisstudyshedslightonthediverseapproachesandinnovativesolutionsthat
organizationsareimplementingtopreparefordisruptionsintheirskillstrategies,ultimatelyshapingthefutureofworkforcedevelopment.
TREND1
BUSINESSALIGNMENTANDMEASURING
EFFECTIVENESSARETHETOPCHALLENGESTODRIVINGSKILLSTRANSFORMATION
Asnewrolesemergeandoldonesevolve,it'schallengingfororganizationstoaccuratelypredictwhichskillswillbemostrelevantinthenearfuture.Thismakesaligningskilldevelopment
effortswiththerapidlychangingneedsofthebusinessacomplextask.
Thedynamicnatureofthemodernworklandscape,thecomplexityofrequiredskills,the
absenceofstandardisedapproaches,andtheintricaterelationshipbetweenskilldevelopmentandbusinessoutcomesmakeitchallengingtoalignandassessbusinessimpactclearly.
ThetopchallengeshighlightaclearimperativeforLearningandDevelopment(L&D)leaderstobridgethegapbetweentheireffortsandthebroaderbusinesscontext.Theforemostchallenge,with56%ofrespondents,isthestruggletomeasuretheimpactoflearninginitiativeseffectively.ThisunderscorestheimportanceofdemonstratingtangibleresultsandROIinbusinessterms.ItalsounderscoresthevitalroleofL&Dleadersinspeakingthelanguageofbusinesstoovercomethesechallengesanddrivemeaningfulskilldevelopmentalignedwithorganizationalgoals.
TOPCHALLENGESTOIMPLEMENTINGSKILLTRANSFORMATION
Lackofalignment
betweenskills
transformation
initiativesand
overallbusiness
strategy
56%
44%
42%
35%
Limitedemployeeengagementandparticipationin
skilldevelopmentprograms
Limitedbudgetandresources
allocatedforskilltransformationinitiatives
measuringthe
effectivenessandimpactofskillstransformationinitiatives
Resistanceto
changefromemployeesandstakeholders
Difficultyin
44%
Simplifyingtheprocessofplanningandexecutingaworkforcetransformationcanbeachievedbyleveragingyourorganization'sjobarchitecture.Awell-structuredjobarchitectureoffersascalable,globallyrelevant,andmarket-alignedframeworkforallroleswithintheorganization.
Thisframeworkisinvaluableduringworkforcetransformationeffortsbecauseitallowsleaderstoquicklydiscerntheexactskillsrequiredforeachroleandunderstandhowvariousrolesrelatetooneanother.
Furthermore,implementingrole-basedlearningcanenhancetrainingprogramadoptionrates.Inarole-basedlearningsystem,employeescaneffortlesslyaccesscontentdirectlyrelevanttotheircareers.Whentrainingcontentalignscloselywithanemployee'srole,theyaremorelikelytoengagewithitenthusiastically.Thisincreasedlearnerengagementtranslatesintobetter
resultsfromlearningprograms.
TREND2
EXPANDEDLEARNINGACCESSAND
ENGAGEMENTARETHETOPBENEFITSOF
STRATEGICPARTNERSHIPS
Strategicpartnershipsoffersignificantadvantagesforskillstransformation,particularlyfororganizationsnavigatingdynamicindustries.Thesepartnershipsprovideaccesstospecialisedexpertise,tailoredtraining,andacceleratedlearningprograms.
Datafromthedipstickstudyshowedthat86%oforganizationsalreadyengagestrategicpartnersintheirjourneyforskillstransformation.Outofwhich,amajorityofthem(64%)usepartnerstosomeextent,while22%ofthemsaytheyengagepartnerstoagreatextent.
Theprevalenceofutilizingstrategicpartnerssuggestsaconduciveenvironmentforlearningandknowledgesharing.Collaborationwithexternalpartnerscanbringfreshinsights,
diverseperspectives,andspecializedresourcesthatcontributetoawell-roundedskillstransformationprocess.
STRATEGICPARTNERS
FORSKILLSTRANSFORMATION
64%
NOTATALL:
Ourorganizationdoesnotleveragestrategic
partnershipstoenhanceskillstransformation
efforts
TOSOMEEXTENT:
Strategicpartnershipsareusedtosomedegreetoenhanceskills
transformationefforts
TOAGREATEXTENT:
Strategicpartnershipsareactivelyutilizedtoenhanceskills
transformationefforts
22%
14%
Strategicpartnershipsalsopresentasetofchallengesthatmustbenavigatedforeffective
collaboration.Aligningdiversegoalsandobjectivescanprovetobeintricate,potentiallycausingconflicts.Resourceallocation,encompassingfinancial,human,andtechnologicalaspects,
requirescarefulnegotiationtoensureequitabledistribution.
70%oforganizationsconsiderexpandedlearningresourcesandcontentasatopbenefit,
highlightingthecrucialrolethatstrategicpartnershipsplayindiversifyingandenrichingthelearningexperience.
62%oforganizationsseeaccesstospecializedexpertiseasakeybenefit,underscoringthevalueofpartneringwithsubjectmatterexpertsandindustryleaders.Thisindicatesthatexternal
partnersbringuniqueinsights,domain-specificknowledge,andpracticalexperiencethatcansignificantlyenhancethequalityofskillstransformationinitiatives.Manyorganizationsbelievethatstrategicpartnershipsenhanceemployeeexperienceandsatisfaction.
TOPBENEFITSFROM
STRATEGICPARTNERSHIPS
70%
62%
61%
Increasedspeedofskillacquisition
49%
Expandedlearningresourcesandcontent
Accesstospecializedexpertise
Enhancedemployeeexperienceandsatisfaction
Strategicpartnerscanalsoplayapivotalroleinaddressingthechallengesposedby"jobfunctiondrift."Asemployeestakeonadditionaltasksoutsidetheirdefinedrolesduetoskillsgapsor
talentshortages,strategicpartnerscanprovidevaluablesupport.Thesepartnersoftenbringspecializedexpertiseandresourcestothetable,enablingorganizationstoadaptswiftlytoevolvingworkforceneeds.
Bycollaboratingwithstrategicpartners,organizationscanaccesstailoredtrainingprogramsandresourcesthatalignwiththechangingdemandsoftheiremployees.Thesepartnerscanhelp
identifyemergingskillrequirementsandproviderelevantcontentandtrainingsolutions.
Moreover,theybringexternalperspectivesandindustryinsightsthatenrichanorganization'sunderstandingofevolvingjobfunctions.
TREND3
GAPINLEARNINGMODALITIES
CONTINUESTOPREVAIL
Intoday'srapidlyevolvingbusinesslandscape,effectivelearninganddevelopmentstrategiesareparamountfororganizationsstrivingtostaycompetitive.ThefollowinginsightsshedlightontrendsinlearningmodalitiesservingasvaluableguidanceforL&Dleaders.
On-the-jobtrainingstandsoutasthemostwidelyembracedlearningmodality,accordingto
findingsofthisDipstickstudy,withclassroom-basedtrainingcloselyfollowingsuit.Thepopularityofclassroom-basedtrainingcanbeattributedtotheproximityoftrainersandtheopportunitiesitoffersforengagingininteractivediscussions,therebyenhancingthelearningexperience.
Virtualtrainingsessionshavegarneredsignificanttractionaswell,signalingashifttowardsmoreflexiblelearningoptions.Therelativelyhighadoptionrateindicatesthattheprevalenceofremote
workarrangementsandthedemandforaccessibletraininghavedrivenorganisationstoincorporatevirtualtrainingintotheirlearningstrategies.
Theprominenceofself-pacedonlinelearningasamodalityunderscorestheincreasingprevalenceofdigitallearningplatforms.Thisapproachempowersindividualswiththeflexibilitytolearnattheirownpaceandconvenience,aligningwellwiththemodernlearner'spreferences.
Mentoringandcoachingassumeapivotalroleinemployeedevelopment,asevidentfromtheirrelativelyhighadoptionrate.
Increased
speedofsk
illacquisit
ion
62%
Classroom
-basedtrai
ning
61%
Virtualtra
iningsessi
ons
58%
Self-paced
onlinelea
rning
52%
Mentoring
andcoach
ing
49%
Digitalan
daudioboo
ks
20%
Totrulyensurethatthelearningmodalitiesgapsarefilled,companiesneedtointegratejobarchitecturesintotheirlearninganddevelopmentefforts.Jobarchitecturesgobeyondjust
identifyingrolesandresponsibilities;theycanserveasafoundationforvariousaspectsof
employeegrowthandperformanceimprovement.Forinstance,inthecontextofcoaching,jobarchitecturescanpinpointthespecificskillshigh-performingemployeesneedtocultivateastheyprepareforleadershiproles,ensuringatargetedapproachtotheirdevelopment.
TREND4
AMAJORITYOFORGANIZATIONSARENOT
READYFORANAI-REVOLUTIONINSKILLS
Only3%oftheorganizationssaytheyarewell-preparedforanAI-revolutioninskillsdevelopment.
DatafromtheDipstickrevealadiverserangeofperspectivesonAI'simpactonskillsandorganizationalpreparedness.WhileasignificantportionacknowledgesthetransformativepotentialofAI,someuncertaintyandvariabilitypersist.
Organizations'levelsofpreparednessspanthespectrum,fromthosetakingproactivestridestofullyembraceAI,tothosestillgrapplingwithreadinesschallenges.Onlyasmallpercentage(3%)oforganizationsconsiderthemselvesextremelyprepared,reflectingaselectgroupthathastakensubstantialmeasurestoensureseamlessAIintegration.Organizationscouldbeatriskoffallingbehindinthefast-evolvingAIlandscapeiftheydonottakestepstobridgethereadinessgap.
AI'SIMPACTONSKILLS
36%
Moderatelyimpactingcertainskills
34%
Significantlytransformingtheskillslandscape
21%Havingminimalimpactonskills
8%Notsure
ORGANIZATIONALPREPAREDNESSFORAI
39%
Somewhatprepared
25%
Moderatelyprepared
16%
Notatallprepared
Veryprepared
16%
Extremelyprepared
3%
AutomationinLearningandDevelopment(L&D)byleveragingAIandMLoffersamultitudeofadvantagesforL&Dleaders.Itexpeditescurriculumdevelopment,scaleslearninginitiatives,andelevatestheoverallqualityoflearningpathways.
Onesignificantbenefitisstreamliningcontentcurationandtargeteddelivery.Withtheaidofjobarchitectures,rolesandtheirassociatedskillsetsareclearlydefined.AI/MLcontenttagging
simplifiesthetransformationofthisdataintopracticalcurricula.AutomationwithAI/MLcontenttaggingeliminatestheseissues,ensuringthatorganizationsdeveloplearningprogramsthat
encompassallcriticaldetailsandrelevantcontent,therebyenhancingprogramqualitysignificantly.
AIidentifiesrelevantcontent,whileMLensuresaccuracy,enablingcontenttobesystematically
organizedintoappropriatelearningpathsandpromptlydeliveredtotheemployeeswhorequireit.Additionally,automationacceleratesprogramscaling.Evensubstantialcontentlibrariescanswiftlybecomecurated,coherentlearningpathsadaptableacrossvariouscontenttypes,formats,and
learningproviders.
Anothercrucialadvantageistheenhancementofprogramexcellence.PriortotheintegrationofAI/ML,L&Dadministratorshadtorelyonmanualcuration,aprocesssusceptibletosubjectivejudgment.Evendedicatedsubjectmatterexpertscouldstruggletocomprehensivelyevaluatevastcontentrepositorieswithoutomissions.
CONCLUSION
Asorganizationscontinuetoevolveandnavigatethechallengesoftoday's
dynamicenvironment,thecommitmenttoskilltransformationandthe
integrationoftheseinsightswillbeinstrumentalinshapingthefutureof
workforcedevelopment.Itisafuturewhereadaptability,continuouslearning,andstrategicpartnershipswillbethekeystolong-termsuccessandresilience.
Theintegrationofdigitaltools,personalization,diverselearningformats,and
strategicpartnershipsfurtheramplifiesanorganization'sabilitytoadaptand
thrive.Theseelementsnotonlyimprovebusinessalignmentbutalsoenhancethemeasurementofeffectivenessandengagement.
Strategicpartnershipsarealsoinstrumentalinmanagingrisksanduncertainties.Inanunpredictablebusinessenvironment,thesepartnershipscanofferstabilityandresiliencebysharingtheburdenofchallengesanduncertainties.By
diversifyingamongpartners,organizationscanreducetheirexposuretomarket
fluctuationsorunexpecteddisruptions.Theuseofstrategicpartnersisapowerfulstrategyfororganizationslookingtothriveinadynamicandcompetitivelandscape.
And,inthiseraofdigitaltransformation,embracingAI/MLframeworksin
learningisnolongeramereoptionbutastrategicnecessity.Asorganizationscontinuetonavigatetheevolvinglandscapeoftalentdevelopment,thosewhoharnessthepowerofautomationwillbebestpositionedtoadapt,innovate,andthriveintheknowledge-driveneconomyofthefuture.
EXPERT
VIEWS
SKILLSTRANSFORMATIONNEEDS
AMULTI-FACEDAPPROACH
BHAWNACHOUDHARYKADAN
Head-TalentManagement,CairnOil&Gas,
VedantaLtd
Intherealmofskillstransformation,organizationsfaceseveralcriticalchallengesthatdemandstrategicsolutions.Oneofthetophurdlesistheselectionoftherighttechnologytoinitiatethescalingprocess.Thisdecisioncarriestheriskoftechnologyobsolescence,whichcanhinder
long-termsuccess.
Moreover,aligningtheskillsoftheworkforcewiththerapidlyevolvingdemandsoftheindustry
isafundamentalchallengethatcannotbeoverlooked.WithoutacomprehensiveSkill
AssessmentFramework,identifyingandbridgingexistingskillgapsbecomeschallenging,impedingprogress.
Resourcelimitations,particularlyrelatedtotime,poseanothersignificantobstacleto
implementingarobustandsustainedskilltransformationprogram.Theseconstraints,thoughnotsolelyfinancial,haveasubstantialimpactontheorganization'scapacityfortransformation.
Additionally,anoticeablecommunicationgapregardingupskillinginitiativescanhinder
employeebuy-inandunderstanding,affectingtheoverallsuccessofthetransformationeffort.
Addressingthecommunicationchallengeinvolvesidentifyingitsprimarysource,whetherit
residesatthemanagerialorleadershiplevel.Understandingtherootcauseiscrucialforeffective
resolution,ensuringthatalllevelsoftheorganization'sactivelyworktobridgethecommunicationgap.
Resistancetochangeamongemployeesisamajorchallenge,particularlywhenleaders
themselvesneedtoacquirenewskills.Thisunderscorestheimportanceofconsistent
communicationandactiveleadershipinvolvementindrivingskilldevelopment.Itshouldbeintegratedintotheorganization'sbusinessagendaandactivelypromotedfromboththe
employeeandleadershipperspectives.
Inindustriescharacterisedbyconstantevolution,likeOilandGas,skilltransformationeffortstakeamultifacetedapproach.Skillgapassessmentsguidetargetedtrainingprograms,often
involvingpartnershipswithexpertsandafocusoncontinuouslearning.Leadershipinvestmentinskilldevelopmenthasshiftedtowardguidingteamsthroughchangeandsettinganexample,recognizingtheindustry'sdrasticandsuddenshifts.
TheriseofAIisreshapingindustries,byautomatingroutinetasksandenhancing
decision-makingprocesses.AIcomplementsanalyticsbyidentifyingemergingskillsetsandpredictingchanges,enablingproactiveupskillingefforts.
Externalpartners,suchasSkillsoft,alloworganizationstotailorlearningexperiencesfor
employees.Thesepartnershipsexpandhorizonsandfosterself-directedlearning,contributingtopersonalexcellenceandgroomingyoungleaderswithintheorganization.Thisapproachnotonlybenefitsemployeesbutalsobringsfreshtalentfromcampuses,providinguniqueperspectives
andpurposetotheorganization.
Inconclusion,navigatingthechallengesofskillstransformationdemandsastrategicand
multifacetedapproach.Fromtechnologyselectiontocommunication,leadershipinvolvement,
andAIintegration,organizationsmustadapttotheever-evolvingdemandsoftheirindustries.
Collaborationwithexternalpartnersandacommitmenttocontinuouslearningarekeydriversofsuccessinthistransformativejourney.
ALIGNINGSKILLSWITHNEWJOBNEEDSWILLBECRITICALFORSKILLSTRANSFORMATION
MVNRAO
Head-CorporateLearningandDevelopment(CLO),
Larsen&ToubroLimited
Intherapidlychanginglandsc
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