商务英语初级@高级口语

商务英语口语初级商务英语口语CONTENTLessonOne 自我介绍〔Self-Introduction〕LessonTwo 更多了解(EffectiveQuestionandAnswerTechniques)LessonThree 技巧(Westerntelephoneetiquette)LessonFour 制定日程(Settingagendaformeetings,travelandevents)LessonFive 安排事物(Inviting,accepting,declining,offering,refusing)LessonSix 商业用餐(Translationsonfoods,showingopinions)LessonSeven 工作之余(Choosinganddevelopingtopicsofconversation)LessonEight 工作面试(Jobinterview)LessonNine 办公自动化(OfficeAutomation)LessonTen商业会议(AttheMeeting)LessonOne自我介绍〔Self-Introduction〕WelcomingOnbehalfof…,I’mverygladtowelcomeyou…It’sapleasuretoseeyouhere.Welcometo…Thankyouforcomingallthisway.SelfIntroductionPleaseletmeintroducemyself.I’m…Howdoyoudo?Mynameis…MayIintroducemyself?I’m…It’sapleasuretomakeyouracquaintance.Mynameis…Third-partyIntroductionIt’smypleasuretointroduceyouto…I’dliketointroduceyouto…A,letmeintroduceyouto…A,I’dlikeyoutomeet…A,Idon’tbelieveyou’veevermet…Thisis… He’sinchargeof… Helooksafter… He’sour…Director/Manager.OfferingLetmegetyouacoffee.Wouldyoulikeacoffee?Letmetakeyourcoat.SmalltalktopicsTravelHow’syourflight?Howdoyoulikeourcity?Isthisyourfirstvisitto…?Didyouhaveagoodtrip?Wasiteasytofindhere?WeatherIt’sabeautifulday,isn’tit?Iheardit’sgoingtorainthisafternoon.Myflightwascancelledbecauseoftheheavysnow.Therewillbeastormtomorrow.Finallywe’vegottenabeautifulday.Ihatethesummershere.There’stoomuchrainandit’susuallyveryhot.I’maspring/summer/autumn/winterperson.Cold,isn’tit?I’mfreezing.It’slovely/sunny/warm.Itwasdismal/cloudy/cold/damp/wet/stormy/windy.AccommodationHow’syourhotel?It’sverycomfortable/convenient/luxurious.Theserviceisexcellent.It’srathernoisy/dirty.Theserviceisratherslow.Theroomsareabitcramped.SampleDialogueA: WelcometoABC.I’mJohnSmith.Ilookaftertheaccountingdepartmenthere.B: Nicetomeetyou.MynameisSusanWong.A: Nicetomeetyou,Susan.Howwasyourtrip?B: Slow.Itwascaughtinawfultraffic.A: Sorrytohearthat.Anyway,haveyoucheckedin?B: Yes.A: EverythingOK?

B: Fine.A: Sohowdoyoufindourweather?B: It’shot.WhenIlefthome,itwasonlytendegrees.LessonTwo更多了解(EffectiveQuestionandAnswerTechniques)GreetingsGoodmorning/afternoon/evening.Howareyoudoing?How’severythinggoing?Howhaveyoubeen?Whathaveyoubeenuptolately?What’snew/cooking/grilling/goingon?Hi/Hey/What’sup!ResponsesI’mdoingverywell.Thankyou.Howaboutyourself?Okay/Notbad/Allright.Howareyou?Great!Thanks.Whataboutyou?Couldn’tbebetter!You?Sameol’.Awful./Couldn’tbeworse.JobsWhatdoyoudo?I’mateacher/lawyer/nurse.(profession)Iworkinfinance/wastemanagement/showbusiness.(fieldofbusiness)I’minmarketing/humanresource/executiveadministration.(function)IworkfortheABCCorporation.(employer)Iworkformyselfatthemoment.(self-employed)Ilookafterthechildren./I’mahomemaker.I’mbetweenjobsrightnow.(unemployed)Howlonghaveyoubeenwiththem?Howdoyoulikeit(yourjob)?How’sbusiness?FamilyAreyoumarried?Whatdoesyourhusband/wifedo?Doyouhaveanykids?Howoldarethey?Aretheyatschool/atcollege/working?Dotheystillliveathome?SparetimeWhatdoyoudointheevenings/onweekends?Wheredoyouspendyourholidays?Whatdoyoudoinyousparetime?Doyoulikemovies/gardening/sport/cooking?OriginsWheredoyoucomefrom?Wheredidyourfamilycomefrom?Wherewereyoubroughtup?HowyoungwereyouwhenyoumovedtoNewYork?WhichpartofChinawereyoubornin?SampleDialogueA:Whatdoyoudo?(question)B:I’mself-employed.(answer)A:That’sgreat!Ialwayswanttodothat.(comment)B:Well.It’saveryhardjobtoo.(addedinformation)LessonThree技巧(makingandansweringphonecalls,westerntelephoneetiquette)AnsweringthephoneHello!Goodmorning.GrantSusanPark’sOffice.SusanPark/Susan/MayIknowwho’scallingplease?MayIknowwhatthisisinreferenceto?AskingtospeaktosomeoneMay/Could/CanIspeakto/withDr.Smithplease?ThisisJohnGreenspeaking.I’dliketospeaktoDr.Smithplease.ThisisJohnGreen.ThisisJohnGreenfromABC.IsDr.Smithin,please?IsSusanthere?Dr.Smithplease.I’mwith…andIneedtotalkwith…about…I’mrepresenting…MayIspeakwith…,please?AskingsomeonetowaitforamomentWouldyoumindholdingaminutewhileItrytofindher?Couldyouholdon,please?Pleaseholdonforasecond.One/Justamoment,please.Hangon.I’llgethim.Justasecond.Onemoment,please.I’llseeifhe’sin.AskingthecallertoleaveamessageI’msorrybuthe’snothererightnow.MayItakeamessageorwouldyouliketocallbacklater?I’msorrybuthetiedup/busy/occupied/inameetingnow.Wouldyouliketohavehimreturnyourcall?I’mafraidhecan’tcometothephone/speaktoyou/takethecallatthismoment.Couldyoucallbackinafewminutes/later/inalittlewhile?I’msorryhe’snotansweringthephone.Perhapshesteppedoutforamoment.MayIhavehimreturnyourcall?TransferringinformationCouldyourepeatthat,please?Couldyousayitonceagain?Canyousayitlouder/slower?Haveyougotthat?Couldyoupleasespellit?Anythingelse?Wouldyoulikemetoreadittoyouagain?LetmerepeattoseeifIgetit.LessonFour 制定日程(settingagendaformeetings,travelandevents)MakingappointmentI’mcallingtomakeanappointmentwithyoufornextMonday.Iwonderifitwouldbeconvenienttomeetyoutomorrow.WoulditbeconvenientifIcallonyoutonight?CouldyouarrangeanappointmentwithMr.Greenforme?I’dliketodropbytomorrowtotalkoverourplan.IlookforwardtoseeingyouatyourofficeonJuly18.Canyousqueezeinsometimeformenextweek?SuggestingatimeCanyoumakeitat3:00onMonday?Will9:00bealright/okaywithyou?Howabout/whatdoyouthinkof3:30?Let’ssayabout9istomorrow?Anytimebefore6p.m..AnytimeexceptMondaywillbefine/okay/allrightwithme.I’mavailablefrom9:00to3:00.MakingenquiresaboutflightsIhaveanenquiryabouttheflightstoLondononSaturday.HaveyougotanymorningflightsonSundayfromBeijingtoNewYork?Isitanon-stopflight?Howlongwilltheflighttake?What’sthefareforaone-way/roundtriptoShanghai?Whendoestheflightdepart/leave?Whenisthedeparture/arrivaltime?Isthereadiscountforanightflight?Canyouputmeonthewaitinglist?WhattimeamIsupposedtocheckin?BookingticketsI’dliketobookabusinessclassticketonUnitedAirlineFlight518toBoston.CanImakeareservationforamorningflightonMay3rd,please?I’dliketostopoverinChicagoifitallright.I’dpreferfirst/business/executive/economyclass.Couldyoubookmeanaisle/awindowseat?Couldyoumakearrangementforvegetarianmeals?ConfirmingandcancelingreservationsI’dliketoreconfirmmyconnectingflightreservation.IwonderifIcouldcancelmyreservationwithUnitedAirlinestoNewYorkonNovember16.SampleDialogueA:Goodmorning.CanIpleasehaveyourticketandpassport?Howmanypiecesofluggagewouldyouliketocheckin?B:Justthisonepiece.CanIcarryonthisbag?A:Sure.I’msorry.Yourluggageis8kilosoverweight.B:HowmuchshouldIpayfortheexcessweight?A:Thechargeforexcessweightis6dollarsperkilo.B:GuessIdon’thaveachoice.A:Here’syourboardingpass,ticketandpassport.Haveagoodtrip,sir.LessonFive安排事物(inviting,accepting,declining,offering,refusing)MakinginvitationsIwouldliketoinviteyoutoareceptionnextSundayatmyhome.IwouldliketoinviteyoutodinneratthenewChineserestaurant.Wouldyoulike/caretojoinusfordessertandcoffee?WouldyouliketogotoNewYorkwithmenextmonth?Iwaswonderingifyou’dliketogotothebeachonSaturday.Iwaswonderingifyou’dliketocometodinneronTuesdayevening.Can/Willyoumeetmeatthemallafterclassforsomeshoeshopping?Canyoucomeovertomorrownightandwatchthegamewithus?How/whataboutamovietonight?Whydon’tyou/notjogwithmeinthemornings?Whydon’tyoustopbyforavisitonyourwayhome?AcceptinginvitationsThankyouverymuch.Thanksforyourinvitation.I’dbedelightedto./I’dloveto.Sure.Thatwouldbefun/wonderful/great.Whataterrificidea!I’dreallyloveto.Soundsgreat!Soundslikefun!Surething!I’llseeyouthere.Dinner/6:00itis!Whydon’twe!DeclininginvitationsThankyou,butI’mafraidIhaveotherplansforthatnight.Thankyou,butI’mafraidIhaveanappointmentthatday.I’msorry.Ican’tgotothemoviewithyou.I…(excuse)IwishIcould,butI’mbusy.Maybeanothertime,though.Ihatetoturnyoudown,butImust…Iwouldlovetoanyothertime,butI’vealreadymadeplans.Thankforasking,but…Iappreciatetheinvitation,butI’mafraidIcan’t.I’mafraidIcan’t,butthanksanyway.Whataboutaraincheck?LessonSix商业用餐(Chinese/western/businesstablemanner,translationsonfood’sname,showingopinions)WaysofcookingBakedBoiledSteamedStewedBraisedDeepfried/panfried/stirfriedGrilledBarbecueWaysofcuttingWholeSteakChunkDicedSlicedShreddedMinedSkewerCommentingonfoodItsmellsgood/looksgreat/tastesdelicious.ThesweetpotatopieisthebestthatI’veeverhad.Sichuanfoodistoohotforme.Mymouthisburning.Thisdishtasteskindofsalty/sour/greasy/stale.Thesoupistooheavilyseasoned/plain.ProposingatoastMayIproposeatoasttoourfriendshipandcooperation?I’dliketoproposeatoasttoourdistinguishedAmericanguests.Let’sdrinktoyourpromotion.Here’stoyourhealth/pleasanttriptoBeijing/asuccessfulnewyear.Cheers!AskingforcheckMayIhavethecheckplease?I’mafraidyoumadeamistakehere.Couldpleasemakesurethecheckgetstome?Check,please.PayingforthecheckIt’sonme.It’smytreat.Letmedothehonor.I’llgetitthistime.Iinsist.Let’ssplitit.Let’sgo50/50.LessonSeven工作之余〔after-workentertainments,choosinganddevelopingtopicsofconversation〕Introducingtopics/agendasI’mgladtobumpintoyou.Iwantedtoaskyouabout…Whilewe’reonthesubject…Ijustwantedtomention…Youknowyoumention…?TherewereacoupleofpointsIwantedtomention…Theotherpointwas…There’sjustonethingIwantedtosay…Changing/endingatopicAnyway,let’stalkaboutsomethingelse.So,let’sleavethat(forlater).Changingthesubjectforamoment…Bytheway…Talkingof…Thatremindsme…CheckingandclarifyingDoyouseewhatI’mgettingat?Isthatclear?Doyoumean…?Areyousaying…?LetmeseeifIgetitclear/correctly.Doyoumean…?AskingabouthobbiesandinterestsDoyouhaveanyhobbiesandinterests?Whatdoyoudoinyourspare/freetime?ExpressinglikesanddislikesIlikefootball.Ilovereading.Ienjoycooking.IadoreTomCruise.I’minterestedinantiquescollections,especiallyChineseantiquefurniture.I’mquiteintogolf.I’mcrazy/madaboutrock’n’roll.Ifallforfolkdance.Johnisenthusiasticabouthiking.Idon’tlikesoccer.Ihateboxing.ExpressingpreferencesIpreferjazztopop.Ipreferstayingathometogoingoutwithhimtonight.Iprefertoplaybadmintonratherthanplaybasketball.JoehasapreferenceforEuropeanmovies.Ofallkindsofmusic,IlikeR&Bbest.Classicalmusicismyfavoritemusic.HipHopismyleastfavorite.AsfarasIamconcerned,poetryreadingisforthebirds.Forme,thebesttimeistositbackwithacoldbeerinmyhand.I’drathertakethebushome.SampleDialogueA:Haveyouwatchedanymovielately?B:Notreally.Ihavebeenkeptbusyrecently.A:That’stoobad.IwenttowatchtheRedDragontheotherday.It’sreallyfantastic.B:RedDragon?Ihaven’tevenheardaboutit.A:Whatareyou?Fromthecave?Ithasbeenaninstanthitafteritwasputonshowinthetheatre.B:Well,ItoldyouIwasbusy.Sowhatwasitabout?A:It’sactuallytheprequeltoThesilenceoftheLambs.Inthisone,thestoryofaformerFBIagentWillGraham,whowasnearlykilledbyHannibalLecter,istold,anditincludestheinitialcaptureof“theCannibal〞.B:Really?IhavewatchedThesilenceoftheLambs.ItfeaturesAnthonyHopkinsandJodieFoster,right?A:Youareright.Butthenewmoviehasastrongercast,includingyoungtalentslikeEdwardNortonandRalphFiennes.Ofcourse,AnthonyHopkinsstaysandstillplaysDr.Lecter.B:Itsoundsreallyexciting.Ishouldtrytofindsometimetogo.LessonEight工作面试(Jobinterview)AbouteducationWhatisyoureducationbackground?IgraduatedfromPekingIattendedNewI’malaw/accounting/mathematicmajor.Iminoredinfinance/computerscience.IhaveaBA/BS/BBA/MBA/MS/MA/PHDdegreeinChineseliterature/Computerscience/finance.IreceivedmyBAdegreefromTianjinIfinishedprimaryschoolin1990,andwenttomiddleschoolthatSeptember.IgraduatedfromhighschoolinJuly1996,afterwhichIenteredShanghaiUniversityofForeignStudies.Abouthonor,awardandactivitiesIwontheuniversityscholarshipforthreeacademicyears.IwonsecondprizeintheEnglishSpeechContestofouruniversityin2001.I’vereceivedthehonorofthemostoutstandingstudentin2000.Iservedintheschoolsbasketballteam/asmonitorforclass.AboutExperienceHaveyougotanyexperienceinmanagement?I’mafraidnot.I’vejutgraduatedfromcollege.ThoughIhavenoexperienceinthisfield,I’mwillingtolearn.Iworkedasaninterpreterinaforeigntradecompanyfor3years.I’mcurrentlywithastate-ownedenterprise.I’manadministrativeassistantwithajointventurecompany.I’minchargeofthepersonneldepartment.ReasonsforquittingandapplicationIquitduetotheexpiryofmyemploymentcontract.Myjobisnotinlinewithmyareaofstudy.Ididn’tliketheworkingenvironmentthereandtherewaslittleopportunityforadvancement.I’dliketoworkinacompanythatgivesmemoreroomforpersonalgrowth.I’dlikeacareerthat’smoredynamicandchallenging.I’dlovehaveanopportunitytofurtherdevelopmyabilities.Yoursisafamouscompanywithexcellentmanagement.IfIhaveanopportunitytoworkinsuchacompany,IbelieveI’llbeabletofullydevelopmyabilitiesandobtainwiderexperience,andatthesametime,makevaluablecontributionstothecompany.Yoursisamulti-nationalcorporationmainlyengagedinmanufacturingelectronicproducts,withitsheadquartersintheUSA.YouenteredChina’smarket5yearsagoandyourproductsmadeinChinaareenjoyinggoodmarketsharesbothathomeandabroad.AboutqualificationIwasspeciallytrainedforthiskindofjob.Forthepastfouryears,I’vebeenworkingasofficedirectorforajoint-venture.I’vehadmanyyearsofexperienceincustomerservice.Ihavetheeducationalbackgroundandrelevantexperiencerequiredforthejob.Sincemypastworkexperienceiscloselyrelatedtothisjob.I’mconfidentIcandothisjobwell.IknowalotabouthownorthChina’smarketworksandhowbusinessisdonethere.BesidesMandarin,mymothertongue,IcanalsospeakEnglish,JapaneseandCantonese.Ihavebeenholdingadriver’slicensesince1999.I’vegotacertificateofCETband6.I’menergeticanddecisive.Ialwaysmanagetohavethingsdoneontime.Imaybekindofshyaroundpeople.ButI’mworkingonitbycreatingmyselfmoreopportunitiestosocial.LessonNine办公自动化(OfficeAutomation)TalkingabouthardwareI’dliketobuyacomputerwithup-to-datecomponents.I’mafraidthissoftwareisnotcompatiblewiththemainboard.Yourmemoryistoosmalltorunthisapplicationsoftware.AgoodmodelofcomputerincludesaPentium2.2Gprocessor,256MBofRAM,a40GBharddrive,aDVD-ROMdrive,aSBlivedeluxeanda17-inchmonitor.Talkingaboutvirus,internetandoperationVirusisaself-duplicatingcomputerprogramthatinterfereswithacomputer’shardwareofoperatingsystem.Inordertoprotectyourdata,youneedtoinstallapowerfulanti-virusprogramontheharddisk.Thesetwodocumentshavebeeninfectedwithavirus.CIHisaverydestructivevirus.CIHvirustriggers/strikes/breaksoutonthe26thofApriloranymonth.Doyouoftengoonline?Ilovesurfingtheinternet.He’sanetizen/nethead/cyberaddict.JohnDowhasalotofnetpals.Whatkindofwebsitedoyouoftenbrowse?Ourhomepagewasattackedbyhackers.Doyoudoonlineshopping?Youcandownloadallkindsofcuteclipartsfromthissite.Mycomputerisdownagain.Presstherightbuttononthemouse.Movethecursorhere,anddoubleclicktheleftbuttononthemouse.Pleasekey/typeinyourpassword.Pleaselogin/out.Remembertosavebeforeyouexit.Pleasebackupyourimportantdocumentsonamobileharddiscdrive.GivinginstructionsKeyinyourpassword.InsertafloppydiscintoDriveA.Toturnonthemachine,turnthepowerknobclockwise.Turnitcounter-clockwisetoturnitoff.Pressthebuttononcetostartthemachine.Tostopit,pressthesamebuttononceagain.Ifyoupressthesetwokeys(ctrlandspacebar)atthesametime,youcanswitchthestatusfromEnglishtoChinese,orviceversa.LessonTen商业会议〔AttheMeeting〕StartingameetingShallwegetstarted?Nowthateveryoneishere,let’sgetdowntobusiness.Wearegoingtodiscussthreeproblemsthismorning.ProceedingtothenextitemShallwemoveontothenextitemontheagenda?Let’sturntothesecondproblem.Howaboutproceedingtothenextquestion?GuidingpeopleinthediscussionFirst,I’dlikeMr.Huntertobrieflyintroducethesituation.Couldyouelaborateonthat?MissBrown,canwehaveyourreportnow?Wouldyoutaketheminutesofthemeeting,MissJones?Wouldyouwindup?We’rerunningoutoftime.Whoseturnisitnext?ComingbacktothemainpointIthinkwearegettingside-tracked.Shallwegetbacktothemainpoint?I’mafraidwe’regettingabitoffthepoint.Iseeyourpoint,butcouldwepleasesticktothemainproblemhere?CheckingagreementAreweallagreed?DoIhaveyoursupportonthis?Areweallforthisplan?Areweallinfavorofthisdecision?Hasanyonegotanyobjectiontothisproposal?Doweallagreeonthis?Thoseinfavor/against,pleaseputupyourhand.DeclaringresultsMeeting’sadjourned.Letmetakeaminutetosumupthemainpointsofthisdiscussion.Ifnobodywantstoaddanything,wecandrawthemeetingtoaclose.That’saboutall.GivinganopinionandintroducingideasIthink…Inmyopinion,…Personally,…AsfarasI’mconcerned,…AsIseeit,…Wouldn’titbepossibleto…CouldImakeanadditionalrecommendation?I’dliketomakeonemorepoint.AgreewithanopinionYes,Iquiteagree.Ientirelyagreewithyou.That’sexactlywhatIhaveinmind.I’mallforthisplan.I’minfavorofthisproposal.Ican’tagreemore.You’reabsolutelyright.Half-agreeingwithanopinionYes,Iagreeuptoapoint,but…Yes,inaway,but…Yes,Ipartiallyagree,but…Isupposeso,but…Well,you’vegotapointthere.There’ssomethinginthat,Isuppose.DisagreeingpolitelyI’mhavingasecondthoughtonthat.Well,Idon’tknow.Well,Ithinkitdepends.Well,I’mnotsureaboutthat.Doyouthinkso?Areyousureaboutthat?DisagreeingstronglyNo,Idisagree.No,Idon’tagreewithyouatall.No,Iwouldn’tacceptthatforoneminute.高级商务英语口语CONTENTLesson1FormalVerbalCommunicationinBusinessILeadingSeminarsQuestioningTechniquesBeaLeaderandAGoodListenerAttheSameTimeGivingCriticismLesson2 FormalVerbalCommunicationinBusinessIIFourMainPartsofaPresentationDeliverySkillsWhattoSayWhenYouForgetWhattoSayPresentationLanguageFocusLesson3 Cross-CulturalCommunicationinBusinessSixFundamentalPatternsofCulturalDifferencesAGeneralViewofCorporateCultureDecodingBody-languageofNorthAmericaLesson4 BusinessEtiquetteGuidelinesforBusinessEntertainingandGift-GivingAcceptablePublicConductinNorthAmericaTheArtof“SmallTalks〞WelcomeTopicsofConversationLesson5ContractEnglishMainCharacteristicsofAContractElementsofaContractCommonlyusedLegalTermsTipsonContractLingoLesson6 NegotiationEnglishWhatYouShouldKnowBeforeNegotiatingNegotiationTacticsNegotiationLanguageFocusesLesson7 BusinessReportingResearchToolsandinformationSourcesForEarnings，PerformancesandSECFilingGeneralTheoryofThe“DoubleEntryAccounting〞SystemTheContentsandTheEquationofABalanceSheetLesson8 BusinessNewsReadingFeaturesandStylesofWritinginWesternBusinessJournalismWhatisitinanEarningReport？IdiomaticUsagesandSetPhrasesOftenUsedtoDescribeandPredictingEconomicDevelopmentLesson9 InterviewEnglishTheABCsofJobInterviewsInNorthAmericaCommonquestionsguidelinestoproperanswers“Tellmesomethingaboutyourself〞–Thetone-settingquestionNonverbalPitfallstoWatchForLessonOneFormalVerbalCommunicationinBusinessI正式商业交流〔1〕–研讨会PartI ObjectivesProceduresofSeminarsLeadingandCommonlyUsedSentenceStructures研讨会各个程序及常用句型QuestioningTechniques提问技巧ALeaderandAGoodListener,AttheSameTime做好的听众，做好的领导者GivingCriticism提出批评观点的技巧PartII TheHow-TosLeadingSeminars/QuestioningTechniquesGeneralproceduresofaseminar/lectureSelf-introductionIntroductionofTopicDescribingsequencesandtimingHighlightinginformationInvolvingtheaudienceGivinginstructionsCheckingunderstandingAskingquestionsClarifyingquestionsEvadingquestionsInvitingcommentsInterruptingTransitionsReformulationsClosingLanguageReferenceSelf-introduction自我介绍Goodmorning,I'mandI'vebeeninvitedtogivethistalk/presentation/lecturebecauseIhavedoneresearchin/Ihaveaspecialinterestin/myexperienceisinIntroductionofTopic话题介绍Inmypresentation/talk/lecturetodayIshallbedealingwithThesubjectofmytodayisWhatI'dliketodotodayisintroduce/suggest/analyse/describe/explainMytopic/subjecttodayisIshallbedealingwith2/3/4….mainareas/topics/subjectstodayDescribingSequencesandTiming程序介绍与时间安排FirstIwantto/spendafewminutesoutlining/remindyouofthebackgroundto/summarisethe/explain/presentNextIshall/afterthatIwilltaketheopportunityofdescribing/Thenwe'lllookatFinallyIwanttoHighlightingInformation重点介绍(Rhetoricalquestions)So,whatdoesthatmean?/Howcanweinterpretthis?/What'stheexplanationforthis?/Whataretheimplicationsofthesefindings?(Changeoffocus)Whatthattellsusis/WhatI'msuggestingis/Whatisclearisthat(Introducingauxiliaryverb)Soclearlywedoneedto--/Obviouslytheydidunderstandthat/OfcourseyoudowantoknowwhyInvolvingtheAudience听者的参与Let'shaveashowofhands,howmanyofyouagreewithI'msureweallknowwhatit'sliketoLetmeaskyouspendacoupleofsecondsthinkingaboutWell,whatwouldyoudo,IwonderJustlookaroundtheroomandtakeanoteof/howmanymenarewearingatie/howmanypeoplearewearingjeans/theaverageageoftheparticipantsGivingInstructions给予指示Forthisexercise,wearegoingtoworkinpairs:groupsof3/4/5Makeanoteofthesewords/figuresReadtheparagraphonPleasenotethatIshallbetimingtheexerciseandyouhaveexactly7minutesNowcompletethequestionnaireandputyournameinthetopleft-handcornerCheckingUnderstanding随时观察听者反映Iseveryonewithmesofar?Arethereanyquestionsatthisstage?Wouldanyonelikemetorunthroughthatagain?Ifyouhaveanyproblemswiththedetail,don'tworrybecausealltheinformationisinyourhandoutAskingQuestions询问问题Directquestions/open-ended:What/why/how/where/whenClosedquestions:Doyou/didyouDelicatequestions:Iwaswonderingif/couldIaskyou/wouldyoumindtellingme/ifit'snotindiscreetI'dliketoknow/mightIask/mayIaskClarifyingQuestions澄清问题Soyouwanttoknowabout/isitthefiguresthatworryyou/whenyousaydoyoumean/IfI'veunderstoodthequestionyouwanttoknowaboutEvadingQuestions回避问题That'snotreallymyfield/that'sabitoutsidethescopeoftoday'stopic/Ihaven'tgotthepreciseinformationwithmetoday/that'snotreallyformetosay/I'dneednoticeofthatquestiontoansweryouinfull/thisisnotreallytheplacetodiscussthatmatter/perhapsthat'saquestionforanothermeetingInvitingComments鼓励并听取意见Hasanyonegotanyquestionsatthispoint?Wouldanyoneliketocommentonthat?Doesanyonedisagreewithmylastpoint?Cananyoneconfirmmyexperience?IfnobodyhasanyquestionsthenI'llmoveonInterrupting中断I'dliketodiscussitfurther,butIthinkit'stimetomoveonCouldIjuststopyouthereIfImightjustaddI'msurewe'dallagree,butperhapsweshouldgetbacktothemainpointTransitions过渡Ifwecouldnowturnto/mynextpointis/whatIwanttodonextis/let'smoveonto/thatcompletesmyanalysisof/so,nowwearegoingtoReformulations总结IfImightjustgooverthatagain/so,insummary/justtoremindyouofthekeyfacts/themainpoints/theadvantagesof/mymainargumentswereClosing结束ThankyouforlisteningtometodayIhopeyouhavefoundmypresentationusefulThankyouforyourattentionQuestioningTechniques

提问技巧Reasonsforaskingquestions:ToobtaininformationTofindouttheopinionsofotherpeopleToaskotherpeopletocontributeideasTofindoutthereasonsbehindeventsToseekconfirmationThestatusofthequestionerThequestionermayhaveanofficialneedtoaskquestions-work-role,legalpower,etc.,orthequestionermayhaveanentirelypersonalcuriositytosatisfy.Iftheroleisofficial,thequestionerneedstochoosethequestioningstylewithcareinordertoproducetherequiredresults.Questioningcanbequiteathreateningactivityinsomecircumstances.Forexample,ifthequestionerwantsinformation,thenthepersonwhohasthatinformationmayfeelthats/heisbeingaskedtogiveupsomethingthatrepresentsanadvantage.Ifthequestionerismerelycuriousinasocialsetting,thentheimportantpointisthelevelofdelicacyofthequestion.Inmostcultures,verypersonaldetailssuchashowmuchmoneyweearnistooprivatetoformthesubjectofquestionsbyothers.ChoicesofquestionstyleClosedv.openClosedquestionspermitonly'yes'/'no'answers.Theymaythereforebemorethreateningthanopenquestionsbecausetheyleavenoroomforexpansionorexplanation.Thequestionerneedstodecideifitwouldbemoretactfultoask:Haveyoufinishedthatreportyet?OrHowareyougettingonwiththatreport?Thefirstquestionimpliesthatthereportisnowdue;thesecondmerelyasksforaprogressstatement.Theopenquestionallowstherespondenttoelaborateanddoesnothaveovertonesofauthority.Wh-typequestionsQuestionsstartingwithquestionwords:what,when,why,who,how,areopenquestionsbuttheyarealsoverydirect.Toomanyquestionslikethishavetheflavourofaninterrogationandmaymakethepersonbeingquestionedfeeluncomfortable.Itmaybenecessarytoprefa