酒店餐饮英语培训课件

勤练practice酒店餐饮英语培训必背单词〔一〕自助餐buffet桌布tablecloth刀knife叉fork盘，碟plate玻璃杯glass咖啡杯cup毛巾hand

towel餐巾napkin碗bowl酒店餐饮英语打招呼

称谓：Mr.〔先生〕，Mrs.〔太太〕，Ms.〔小姐〕，sir〔先生〕,madam〔女士，夫人〕,lady〔女士〕，gentleman〔先生〕，ladiesandgentlemen〔女士们先生们〕，everyone〔每一位〕问候/欢送

Goodmorning/afternoon/evening.

早上好/下午好/晚上好

Howareyoutoday,sir?

您好，先生。

Gladtoseeyou(again).

很快乐〔再次〕见到您。Nicetomeetyou.

很快乐见到您。

WelcometoZhuhaiDehanHotel.

欢送到珠海德翰大酒店。

Welcometoourrestaurant/bar/tealounge

欢送到我们饭店/酒吧/茶廊。Thankyou!必背单词〔二〕牙签toothpick烟灰缸ashtry筷子chopsticks勺spoon醋vinegar酱油soysauce黄油butter蜂蜜honey酱paste番茄酱tomatosauce1WhatcanIdoforyou?

有什么需要帮助的吗？

2MayItakeyourordernow?

现在点菜可以吗？

3MayIrecommendourspecialityforyou,sir?

先生，我可以向您推荐我们的特色菜品吗？问询

4

Howaboutacupofoolongtea?

乌龙茶可以吗？

5Wouldyouliketositbythewindow?

你喜欢挨窗坐吗？

6Wouldyoulikemetobookafreeseatforyou?

要为您预定空位吗？Thankyou!必背单词〔三〕辣椒酱chillisauce咖喱粉currypower芥末mustard盐salt糖sugar姜ginger蒜garlic葱shallot煮的boiled炖的stewed7MayIshowyouourmenu.

Hereisthemenu.

这是我们的菜单

8Whatwouldyouliketodrink?Beer/Coca

cola/sprite/fruitjuice/mineralwater/tea

请问您要喝点什么？啤酒/可乐/雪碧/水果汁/矿

泉水/茶

9Withiceorwithoutice?

加冰的还是不加冰的？

10Wouldyoulikeyoursteakwelldone,

medium,orrare?

牛排要熟透的，适中的还是嫩点的？

1150%cooked.70%cooked.80%cooked

五成熟，七成熟，八成熟12Wehavebothbuffet-styleandalacarte

dishes,Whichwouldyouprefer?我们有自助式和点菜式，您喜欢哪一种？13Howwouldyoulikeyouregg/steakdone?您喜欢鸡蛋/牛排怎么做？14Howmanyarethereinyourparty?请问你们一共有多少人？效劳员：Goodevening.Welcometoour

restaurant.Doyouhaveareservation?

客人：Idon’tthinkso.

效劳员：Howmanypersonsinyourparty?

客人：four.对话3-1效劳员：Thisway,please.

Wouldyoulikeaseatbythewindow?

客人：That’sfine.

效劳员：Hereisourmenu.Pleasetakeyourtime.

Iwillbeatyourservicesoon.

客人：Thankyou.

效劳员：Youarewelcome.效劳员：Goodmorning.Wouldyoulikeaseat

bythewindow?

客人：Yes,please.

效劳员：Howaboutthisone?

客人：That’sfine.Thankyou.

效劳员：Wehavebothbuffet-styleandala

cartedishes.Whichwouldyouprefer?

客人：I’dlikethealacarteforbreakfast.I’m

notveryhungry.对话3-2效劳员：Allright,MayItakeyourordernow?

客人：Sure.

效劳员：Hereisourmenu.

客人：Iwouldliketohaveafriedegg,

twoslicesofbreadwithbutterand

hamandaglassofmilk.

效劳员：Anythingelse?

客人：That’senough.Howmuchisit?

效劳员：Totally109yuan.客人:DoIbuynow?

效劳员：Yes,please.

客人：Ok.hereis120yuan.Keepthechange.

Thankyouforyourniceservice.

效劳员：Youarewelcome.Thankyou!必背单词〔四〕炒的fried/sauted油炸的deep-fried蒸的steamed酸的sour甜的sweet苦的bitter辣的hot/spicy咸的salty老的tough嫩的tender效劳员：Goodevening.Welcome!Howmany

persons?

客人：Justtwo.

效劳员：Thisway,please.Wouldyouliketoseat

bythewindow?

客人：Yes,please.

效劳员：MayItakeyourordernow,sir?

客人：Yes,please.I’minahurry.对话4-1效劳员：Ok.Wehavebothbuffet-styleandala

cartedishes.Whichwouldyoupreper?

客人：I’dlikethebuffet.It’ssimpleandwon’t

taketoomuchtime.

效劳员：Yes,sir.Allthebuffetdishesareover

there,youcanchoosebyyourself.

客人：Ok,thankyou.

(afterawhile)效劳员：Iseverythingallright,sir?

客人：Verywell.CanIhavemybill,please?

效劳员：Yes,sir.Hereisyourbill.Twohandred

andeighteenyuanintotal.

客人：Thisistwohundredandtwentyyuan.

keepthechange.

效劳员：Thankyou,sir.Hopetoseeyouagain.效劳员：Goodevening.Welcome!Howmany

persons?

客人：Four.

效劳员：Thisway,please.Wouldyouliketoseat

bythewindow?

客人：Yes,please.

效劳员：MayItakeyourordernow,sir?

客人：Waitamoment.Myparentsare

comingsoon.对话4-2(awhilelater)

效劳员：MayItakeyourordernow,sir?

客人：Yes.

效劳员：Wehavebuffet,alacartedishesand

tabled’hote,whichdoyoulikebest?

客人：Ithinkwe’dliketohavethealacarte.

效劳员：Sohereisthemenu.Pleasetakeyour

time.I’llbeatyourservicelater.

客人：OK.效劳员：Sir,shallItakeyourordernow?

客人：Yes.We’dlikegrilledAmericansirloin

steak,grilledAngusbeeftenderloin,

andFrenchonionsoup.andwhat’s

yourspeciality?

效劳员：Seafood.Theroastedcodfishwitholive

sauceisourspecial.It’sverypopular.

客人：OK.Apieceofroastedcodfish.Doyou

thinkit’senoughforus?

效劳员：Justabout.客人：OK,thankyou.

效劳员：Justamomentplease.

(afterthedinner)

客人：Waitress.CanIhavemybill?

效劳员：Justamomentsir.Well,thetotalis

threehundredandseventyoneyuan.

客人：Hereisfourhundred.

效劳员：Excuseme,sir.Thisisyourreceiptand

change.Thankyouforcoming.Have

agoodday.Thankyou！3.致歉

Excuseme.

不好意思，打搅一下。

Iamawfully/verysorry.

真是很抱歉。

Ibegyourpardon,sir.

请您原谅，先生。Excusemeforinterrupting.

抱歉，打搅一下。〔不得不打搅客人时〕

Iamsorry,therestaurantisfullybooked.

很抱歉，餐厅已经订满了。

I’msorrytohavekeptyouwaiting,sir.

抱歉让您久等了。4.结账

Wouldyouliketopaycashorbycreditcard?

请问您是付现金还是用信用卡？

Excuseme,sir.Wouldyoupleasesignyournamehere?

打搅一下，先生。请您在这儿签名，好吗？

Excuseme,sir.MayIhaveyourroomcard?

打搅一下，先生。您能出示您的房卡吗？Hereisyourbill,sir.

这是您的账单，先生。

Thetotalis120yuan.

总共是120元。

Hereisthereceiptandchange.

这是收据和零钱。

It’sverykindofyou./Thankyouforyourkindness

谢谢您。/感谢您的照顾。HowmuchisitinUSdollar?

用美元是多少钱？

Doyouacceptforeigncurrency?

你们收外币吗？

WeacceptUSdollars.ButweonlyhaveRMBforchange.Doyoumind?

我们接受美元，但我们只能以人民币找零，您是否介意？

各付各的，分开付账5.送客

Thankyou,sir/madam.Wehopetoseeyouagain.

感谢光临，先生/女士。希望再次为您效劳。

Thankyouforcoming.Goodnight.

感谢您的光临。晚安。

Seeyounexttime.

下次见。

Hopetoseeyouagain.

希望再次见到您。

6.指引

Thisway,please.

请这边走。

Letmeshowyou.

我带您过去吧。

Pleasetakethelifttothe3rdfloor.

请乘电梯到三楼。

Tureleft/rightatthefirstacross.

在第一个路口向左/右拐。

Gostraightahead.

直走。

Itwillbe