商务与管理沟通（全英）智慧树知到课后章节答案2023年下浙江外国语学院

商务与管理沟通（全英）智慧树知到课后章节答案2023年下浙江外国语学院浙江外国语学院

第一章测试

Accordingtothecriterionwhetherituseswords,communicationcanbedividedintoverbalcommunicationand（）。

A:nonverbalcommunicationB:writtencommunicationC:oralcommunicationD:spokencommunication

答案:nonverbalcommunication

Whichofthefollowingdoesn'tbelongtononverbalcommunication（）。

A:LogosB:PicturesC:LettersD:Graphics

答案:Letters

Whichofthefollowingdon'tbelongtointernalaudiencesonthejob（）。

A:PeersB:SubordinatesC:SuperiorsD:Customers

答案:Customers

Costsofpoorcommunicationincludewastedtime,wastedeffort,legalproblems,and（）。

A:lostgoodwillB:positiveimageC:goodwillD:goodimage

答案:lostgoodwill

第二章测试

Theabilitytoputyourselfinsomeoneelse'sshoes,tofeelwiththatpersoniscalled（）。

A:consensusB:empathyC:responseD:pity

答案:empathy

Thedichotomythatmeasuresthewayanindividualpreferstotakeininformationis（）。

A:Judging-PerceivingB:Extroversion-IntroversionC:Sensing-IntuitionD:Thinking-Feeling

答案:Sensing-Intuition

Thedichotomythatmeasureshowindividualsorientthemselvestotheexternalworldis（）。

A:Thinking-FeelingB:Sensing-IntuitionC:Judging-PerceivingD:Extroversion-Introversion

答案:Judging-Perceiving

Whichofthefollowingdoesn'tbelongtodemographiccharacteristics（）。

A:AgeB:RaceC:BeliefsD:Educationlevel

答案:Beliefs

Anadvantageoforalmessagesisthatit（）。

A:tracksdetailsandagreementsB:presentsextensiveorcomplexdataC:presentsmanyspecificdetailsD:usesemotiontohelppersuadetheaudience

答案:usesemotiontohelppersuadetheaudience

第三章测试

(___),positiveemphasis,andbias-freelanguagearethreewaystohelpbuildgoodwill（）。

A:Positive-attitudeB:You-attitudeC:Me-attitudeD:Good-attitude

答案:You-attitude

Innegativesituations,youcanusepassiveverbsand(___)toavoidassigningblame（）。

A:in-personalexpressionsB:impersonalexpressionsC:first-personexpressionsD:second-personexpressions

答案:impersonalexpressions

(___)istheimpliedattitudeofthecommunicatortowardstheaudience（）。

A:MoodB:TongueC:FeelingD:Tone

答案:Tone

(___)treatsbothsexesneutrally（）。

A:NonracistlanguageB:People-firstlanguageC:NonsexistlanguageD:Nonageistlanguage

答案:Nonsexistlanguage

Whenyouknowyourreader'snameandgender,usewhichcourtesytitleforwomen（）。

A:Mrs.B:Mr.C:Ms.D:Whatever

答案:Ms.

第四章测试

Misconductssuchasabusivebehavior,lyingtoemployees,conflictsofinterestareknownas（）。

A:legalbehaviorB:ethicalbehaviorC:unethicalbehaviorD:ethicsbehavior

答案:unethicalbehavior

Withinthesamecorporateenvironment,somepeoplearemorelikelytobesuccessfulthanothers,andonemajorreasonforthevariationisinterpersonalcommunicationskillssuchas(___),conversation,nonverbalcommunication,andnetworking（）。

A:speakingB:workingC:listeningD:sensing

答案:listening

Thewayreceiversactivelydemonstratethatthey'veunderstoodaspeakerbyfeedingbackTheliteralmeaning,theemotionalcontent,orbothiscalled（）。

A:conversationalstyleB:corporatecultureC:activelisteningD:acknowledgementresponses

答案:activelistening

Communicationthatdoesn'tusewordsiscalled（）。

A:verbalcommunicationB:nonverbalcommunicationC:oralcommunicationD:writtencommunication

答案:nonverbalcommunication

Whenyouareleaningforwardwithuncrossedarmsandlegs,youareadopting（）。

A:closedbodypositionsB:defensivebodypossessionsC:defendbodypossessionsD:openbodypositions

答案:openbodypositions

第五章测试

Aword'sliteralordictionarymeaningiscalled（）。

A:connotationB:denotationC:toneD:implication

答案:denotation

Ifthegrammaticalsubjectofasentencedoestheactiontheverbdescribes,wesaythisverbisin（）。

A:passivevoiceB:pastvoiceC:activevoiceD:presentvoice

答案:activevoice

Ifasentencehasonemainclauseandonesubordinateclause,wesayitisa（）。

A:compoundsentenceB:shortsentenceC:simplesentenceD:complexsentence

答案:complexsentence

Thesentencestructurethatputswords,phrases,orclausesinthesamegrammaticalandlogicalformiscalled（）。

A:parallelstructureB:passivevoiceC:compoundsentenceD:activevoice

答案:parallelstructure

Ifwewanttoshowthatthecontrastismoreimportantthanthepreviousidea,whichofthefollowingtransitionword/phrasecouldbeused?（）。

A:neverthelessB:similarlyC:alsoD:and

答案:nevertheless

第六章测试

Theemptyspaceonthepagewhichmakesmaterialeasiertoreadiscalled（）。

A:headingsB:trackingsC:whitespaceD:leadings

答案:whitespace

Thereasonforlimitingtheuseofwordssetinallcapitallettersisthat（）。

A:ithidestheshapesofthewordsB:itmakesreadingeasierC:itcauseslessreadingmistakesD:itmakesreadingfaster

答案:ithidestheshapesofthewords

Marginsjustifiedonlyontheleftiscalled（）。

A:raggedfulljustificationB:raggedleftmarginsC:raggedrightmarginsD:fulljustification

答案:raggedrightmargins

Theidealtypesizeforlettersandreportsare（）。

A:twelve-pointB:eleven-pointC:thirteen-pointD:fourteen-point

答案:twelve-point

Amongthefourquadrantsofapage,whichisthesecondmostimportant（）。

A:toprightquadrantB:topleftquadrantC:bottomleftquadrantD:bottomrightquadrant

答案:bottomrightquadrant

第七章测试

Ifmostinformationinacultureisinferredfromthesocialrelationshipsofthepeopleandthecontextofamessage,itiscalleda（）。

A:high-contextcultureB:AmericancultureC:ChinesecultureD:low-contextculture

答案:high-contextculture

WhichofthefollowingisNOTaroleofnon-verbalbehaviorplayincross-culturalcommunication?（）。

A:helpingustoshareouragreementsanddisagreementsB:helpingustoshareouremotionsC:helpingustoshareourintentionsD:helpingustoshareourmeaningsbywords

答案:helpingustoshareourmeaningsbywords

Thedistancepeoplewantbetweenthemselvesandotherpeopleinordinaryiscalled（）。

A:timeB:personalspaceC:eyecontactD:touching

答案:personalspace

Culturesthatfocusonrelationshipsinsteadofclocktimearecalled（）。

A:LatinAmericanculturesB:monochronicculturesC:NorthAmericanculturesD:polychroniccultures

答案:polychroniccultures

第八章测试

WhichofthefollowingisNOTapositiveroleinateam?（）。

A:RelievingtensionsB:CheckingfeelingsC:EncouragingparticipationD:Overspeaking

答案:Overspeaking

WhichofthefollowingisNOTanegativeroleinateam?（）。

A:WithdrawingB:BlockingC:DominatingD:Listeningactively

答案:Listeningactively

Whichofthefollowingisnotapossiblereasonforcollaborativewriting（）。

A:ThetaskistoobigforonepersontodoallthewritingB:OnepersonhasalltheknowledgerequiredtodothewritingC:ThetimeistooshortforonepersontodoallthewritingD:Theorganizationwantsthebesteffortsofasmanypeopleaspossible

答案:Onepersonhasalltheknowledgerequiredtodothewriting

Whatarethecorrectstepsofteamwriting?（）。

A:planning-composing-revising-editingandproofreadingB:Revising-composing--planning-editingandproofreadingC:Revising-planning-composing-editingandproofreadingD:Composing-planning-revising-editingandproofreading

答案:planning-composing-revising-editingandproofreading

第九章测试

Whenweneedtoconveyinformationtowhichthereceiver’sbasicreactionwillbeneutral,themessageisa（）。

A:goodnewsmessageB:informativemessageC:positivemessageD:negativemessage

答案:informativemessage

Whenweconveyinformationtowhichthereceiver’sreactionwillbepositive,themessageisa（）。

A:negativemessageB:informativemessageC:positivemessageD:persuasivemessage

答案:positivemessage

Thesubjectlineofainformative/positivemessageshouldbebothspecificand（）。

A:vagueB:complicatedC:conciseD:long

答案:concise

第十章测试

Whichofthefollowingbelongtonegativemessages?（）。

A:neutralannouncementB:refusalsC:acceptancesD:informationaboutprocedures

答案:refusals

Whichofthefollowingisnotaprimarypurposeofanegativemessage（）。

A:Tohavethereceiverread,understand,andacceptthemessageB:TogiveinformationorgoodnewstothereceiverC:TogivebadnewstothereceiverD:Tomaintainasmuchgoodwillaspossible

答案:Togiveinformationorgoodnewstothereceiver

Aneutralorpositivestatementthatallowsyoutodelaythenegativeiscalled（）。

A:reasonB:bufferC:alternativeD:refusal

答案:buffer

Manynegativemessagesputthe()inthesubjectline（）。

A:detailedfactsB:badnewsC:topicD:specificnegative

答案:topic

Inanegativemessage,youneedtoapologizewhen（）。

A:youareatfaultB:youarenotatfaultC:youarecorrectingthesmallmistakeD:theerrorissmall

答案:youareatfault

第十一章测试

Theprimarypurposeofapersuasivemessageisto（）。

A:tohaveaudienceactorchangebeliefsB:tobuildgoodimageofcommunicator’sorganizationC:tocementagoodrelationshipbetweenthecommunicatorandaudienceD:tobuildgoodimageofthecommunicator

答案:tohaveaudienceactorchangebeliefs

Whenyouareorganizingapersuasivemessage，you'dbetterto（）。

A:persuadeothersdirectlyinthesubjectlineB:useaneutralsubjectlineC:puttherequestinthesubjectlineD:putthenegativeinthesubjectline

答案:useaneutralsubjectline

A()canavoidtheme-against-youofsomepersuasivesituationsandsuggestthatbothyouandyouraudiencehaveamutualinterestinsolvingtheproblemyouface（）。

A:commongroundB:objectionC:reasonD:emotionalappeal

答案:commonground

Emotionalappealhelpsmakepeoplecare.Storiesand()aretwoeffectivewaysofbuildingemotionalappeal（）。

A:objectionsB:reasonsC:commongroundD:psychologicaldescription

答案:psychologicaldescription

Asforthetoneinpersuasivemessages,youmaywanttotonedownyourrequestbyusing()andexplicitdisclaimersthatshowyouaren'ttakingayesforgranted（）。

A:jargonsB:second-personverbsC:passiveverbsD:subjunctiveverbs

答案:subjunctiveverbs

第十二章测试

Aresumeisapersuasivesummaryofyour()forajobemployment（）。

A:personalstoriesB:characteristicsC:requirementsD:qualifications

答案:qualifications

WhichofthefollowingstatementisNOTtrueaboutthewritingstyleofaresume（）。

A:Usewell-writtencompletesentencesandparagraphsnormallyB:ListitemsintheresumeinparallelstructureC:UsephrasesandsentencefragmentsnormallyD:Withoutsacrificingcontent,beasconciseaspossible

答案:Usewell-writtencompletesentencesandparagraphsnormally

WhichofthefollowingstatementisNOTtrueaboutachronologicalresume（）。

A:ItsummarizeswhatyoudidinareversechronologyB:ItisnotthetraditionalresumeformatC:Useitwhenyouhaveimpressivejobtitles,offices,orhonorsD:Itemphasizesdegrees,jobtitles,anddates

答案:Itisnotthetraditionalresumeformat

Whichofthefollowingcategoryisessentialinaresume?（）。

A:CareerObjectiveB:SummaryofQualificationsC:HonorsandAwardsD:NameandContactInformation

答案:NameandContactInformation

WhichofthefollowingshouldnotbeincludedinanEducationsection（）。

A:Informationaboutyourhighschoolfactswhichismorethan10yearsfromnowB:YourGPA,ifitisgoodC:InformationaboutyourundergraduatedegreesD:Informationaboutyourgraduatedegrees

答案:Informationaboutyourhighschoolfactswhichismorethan10yearsfromnow

第十三章测试

WhichofthefollowingstatementisNOTtrue（）。

A:Theresumeavoidscontroversialmaterial,whilethejoblettercanexplaininthepositivewaysituationssuchascareerchangesorgapsinemploymenthistoryB:Thejobletterusessentencefragmentsinsteadofcomplete,well-writtenparagraphsC:Theresumesummarizesallyourqualifications,whilethejobletterexpandsyourbestqualificationsD:Theresumeusesshort,parallelphrases

答案:Thejobletterusessentencefragmentsinsteadofcomplete,well-writtenparagraphs

Therearetwodifferenthiringsituationsthatcallfortwodifferentkindsofapplicationletters:solicitedletterand（）。

A:prospe