外贸函电培训十四单元

Unit14ClaimandSettlementPointsforattention:Whenmakingaclaim,planyourletterasfollows:BeginbyregrettingtheneedtocomplainMentionthedateoftheorder,thedateofdeliveryandthegoodscomplainedabout..3.Stateyourreasonsforbeingdissatisfiedandaskforanexplanation4.Refertotheinconveniencecaused.5.Suggesthowthemattershouldbeputright..Supposeyouaretheseller,thefollowingrulesaretobenotedwhendealingwithaclaim.1.Thefirstthingthathastobedecidediswhethertheclaimisjustified.Ifso,thenyouhavetoadmititreadily;expressyourregretandpromisetoputmattersright..2.Iftheclaimisnotjustified,pointthisoutpolitelyandinanagreeablemanner.Itwouldbeawrongpolicytorefusetheclaimoffhand.3.Ifyoucannotdealwithaclaimpromptly,acknowledgeitatonce.Explainthatyouarelookingintoitandthatyouwillsendafullreplylater..4.Allclaimshouldbetreatedasseriousmattersandthoroughlyinvestigated.Thereisnoneedforthesellerstogointoalongstoryofhowthemistakewasmadeandashortexplanationmaybeuseful..Letter1lodge/file/submit/raiseaclaim提出索赔Claim后的介词搭配表示索赔的缘由,接forclaimfordamage表示索赔的金额,接forclaimforUS$1000表示对某批货物索赔,接onclaimonthegoods表示向某人索赔,接against/withclaimagainsttheunderwriter..2…havealwayscoveredourrequirementsfromyou不断是从他方进口商品3.Forcertain:一定Wecansayforcertainthatourpriceiscomparablewithanyothermanufactures.可以一定，我们的价钱可与其他任何制造商相比。4.Intheinterestofbothparties对双方都有利.Settletheclaim:理赔However,wefindfromoffersrecentlymadetousbyotherfirmsthatwehavebeenpayingyouat5%morethanthepricesobtainablefromyourcompetitors.然而，从其他公司最近报来的发盘中，我们发现我们付给他方的价钱不断比他方竞争者所报的价钱要高出5％。.Take…asanexample以……为例Bookv.定〔座、票〕fullybookedup已被定满，已满座，无空挡Prefer较喜欢，宁愿Seeing(that)鉴于，思索到Owingto鉴于，思索到.Otherwiseweshallhavenoalternativebuttoplaceourorderselsewhere.没有方法只能…..，别无选择只能……Submitquotations报价，提出报价makequotations,quote.Letter2Weacknowledgereceiptofyourletterof11Novembercomplainingaboutthehighpriceyoupaid.complainingabout埋怨，申诉2.Theundersigned签名人，署名人3.Beconversantwith熟习，知晓，具有关于……的知识Wearefullyconversantwiththewholestoryofthetransaction.我们很熟习这个买卖的全过程。.proformainvoice方式发票，估价单onethatnotifiesthevalueofgoodsdispatchedbutdoesnotaskforpayment.proformaadj,adv,(拉丁语〕仅为方式之故，仅为官样文章…wasestablishedexceptionallyatthelateof1987price，ignoringtheOctober1988increase.…例外地按1987年下半年的价钱开立的,当时并没有思索到1988年10月的提价。Ignoring：withoutconsidering,withouttakeintoconsideration.Takesthintoaccount…:takesthintoconsiderationYoumayrestassuredthatanyadvantagewegetinthewayofmanufacturingcostsisalwayspassedontoyouintheformoflowerpricesandyoumayprobablyfindthatourcompetitorsareofferingaproductofconsiderablycheapqualityinordertocompeteatalowerprice.请放心，我方在消费本钱方面的任何得益都以低廉售价的方式转让给了他方。他们会发现我们的竞争者为了以较低的价钱与我们竞争，而提供质量比较差的产品。.Meetwith遭遇，遭到；碰到.Translation复验后发现，质量与合同规定不符。Afterre-inspectionwefoundthatthequalityofthegoodswasnotinconformitywiththecontractstipulations..2.买方对货物提出索赔人民币1200元。ThebuyershavefiledaclaimontheshipmentforRMB1200.3.他方索赔须有足够根据。Yourclaimshouldbesupportedbysufficientevidence..4.我方订的是大路货，他方运来的是劣质品。Weorderedgoodsofaveragequality.Youhavesentusinferiormerchandise.5.由中国商品检验局出具的检验报告将作为最后根据，对双方都有约束力。ThesurveyreportissuedbyTheChinaCommodityInspectionBureauwillbetakenasfinalandbindinguponbothparties..WritingMessrs.Westcott&Co.complainthat500tinsofcondensedmilkorderedbythemarriveddentedandpunctured;theyattributethedamagetoimproperpackingandemphasizetheneedforgreatercare.WritealetteronbehalfofWestcott&Co.totheaboveeffect..Exercises1.Wehavereceivedthe100piecesofcottonprintsunderourOrderNo.873.Onexamination,wefindthat10piecesdonotcorrespondwiththeoriginalsample,theshadebeingmuchlighter.我们已收到我方第873号订单项下100匹印花棉布。在检验时，我们发现其中有10匹与原来的样品不符，它的颜色要淡得多。.2.WeregrettolearnfromyourletterofSeptember15that3casesoutofthe10shippedagainstyourorderNo.100arrivedinabadlydamagedcondition.Asthegoodswerepackedwiththegreatestcarewecanonlypresumethatthecaseshavebeenroughlyhandled.我们遗憾地从他方9月15日来信中得知，他方第100号订单项下10箱货物中的3箱在抵达时严重受损。由于货物是经过极为谨慎的包装，我们只能假定这3箱货物是因粗暴搬运所致。.3.Yourcomplaintaboutthedelayinshipmenthasbeennotedandwearereallyverysorrythatwehavenotbeenabletoshipyourorderontimebecauseofthelatearrivalofsomeoftherawmaterials.我们已留意到他方有关延迟装运的埋怨。我们真实很负疚，由于有些原料到达太迟，因此未能按时装运。.4.The100setsofelectrictypewritersunderourOrder469arrivedtodaybutonunpackingthecontainerwefoundthegoodswereshortby5sets.Asweareinurgentdemandforthesegoodspleaseimmediatelysendustheshortdeliveredgoods.我第469号订单项下的100台电动打字机已于今天到达，但在翻开集装箱的时候，我们发现货物少了5台。由于我公司急需该货，请立刻发运短交的货物。.5.Wehavereceivedthe100setsoftaperecorderscoveredbyourorderNo.963butfindtheshipmentisnotuptoyourusualstandard.Therecordersseemtobetooroughlymade,inadditiontotheunevencolorsonthecabinets.我们已收到我第963号订单项下的100台录音机，但发现货物没有到达他们的普通规范。这些录音机看上去制造太粗糙，此外其外壳上的颜色深淡不匀。.6.Wehavereceivedyourgoodsagainstourorder792ofthe22ndSeptember.Uponopeningthecasewefounditcontainedcompletelydifferentarticles,andwepresumethatamistakewasmadeandthecontentsofthecasewereforanotherorder.我们已收到我9月22日第792号订单项下的货物。在开箱时，我们发现其中的货物与我公司所订的货物完全不同。我们以为他们搞错了，这箱货物是另一张订单的。.7.Wethankyouforsendingusthesampleofinferiorgoodsforexaminationandwehavepasseditontothemanufacturesforinspection.Evidently,throughanoversightsomeofthewronggoodsweredispatchedtoyou.赞赏他方寄来的差劣货物的样品以供检验。我们已将样品送往工厂检验。很明显，由于我们忽略而将错误的货物发运给他方。.8.WeregrettolearnoftheshortdeliveryofthreecasesoftheshipmentagainstyourorderNo.642andhavecontactedourforwardingagentsherewhoinformusthatyourthreecaseswereunloadedinerroratHongKongandwearenowwaitingfortransshipmenttoyourport.Weapologizefortheinconveniencecausedtoyouinthisinstance.我们遗憾地获知他第642号订单项下货物少运3箱，我们已与我们的运输代理商联络，他们告知我们该3箱货物错卸在香港,我们现正等候将该货转运至他港口。对此呵斥他方不便我们很负疚。.1.第89SF-36805号销售确认书项下500箱午餐肉(porkluncheonmeat)由泰山轮于10月9日运抵汉堡.提货时发现短少5箱.请调查并将这5箱与第89SF-36845号项下货物一同装运,以资补足.Pleasebeadvisedthat/(Wearepleasedtoinformyouthat)500casesporkluncheonmeatunderS/CNo.89SF-36805shippedpers.s.TaisanarrivedatHamburgonthe9thOctober.Ontakingdeliveryofthegoods,wefound5casesshort.Pleaselookintothematterandmakeuptheshortshipped5casestogetherwiththegoodsundertheS/CNo.89SF-36845..2.关于第89SF-36805号销售确认书项下由泰山轮装运的500箱午餐肉短少5箱事,我们对此深表遗憾.按提单所载该500箱午餐肉(porkluncheonmeat)在装运港确已全部装船,因此我们对此不担任任.我们建议他们向船运公司提出索赔..Weverymuchregrettolearnoftheshortageof5casesofporkluncheonmeatoutofthe500casesshippedpers.s.TaisanagainstS/C89SF-36805.Accordingtothebilloflading,these500caseswerereallyloadedonthecarryingvesselattheportofshipment,consequentlywearenotresponsibleforthematterandsuggestyoulodgingaclaimagainsttheshippingcompany..3.我们对他第897号订单项下10箱玻璃杯〔tumbler〕中2箱发生严重破碎一事深感遗憾.查该批货物经过仔细包装，包装资料无任何缺陷；破碎一定是由于装卸不当而呵斥。请留意我们对该10箱玻璃杯已投保破碎险，故请他向我保险公司在他地代理提出索赔。.Weexpressourdeepregretattheseriousbreakageof2casestumblersamong/outofthe10casesagainst/underyourorderNo.897.Pleasebeinformedthatthislotofgoodsiscarefullypackedandthereis