《轨道交通服务英语（视听说智媒体版）》 课件 Unit 2 Inquiry

轨道交通服务英语（视听说智媒体版）Unit2InquiryUnit2Inquiry

UnitObjectives:Inthisunit,youwilllearnto:LearnthewordsandexpressionsonInquiryandthetermsofequipment.2.FamiliarwiththeinformationofChinesetrainticketandtypesofseatsonthetrain.CareerSkillDescriptionUnit2InquiryPartI

WarmingupTask1MatchthewordswiththepicturesA.

Guangzhoumetro

mapoftheroutes

B.signpostformetrostation

C.self-servicevendingandrechargingmachine

D.customerservicecenter

E.automaticanalyzer

F.automaticgatemachine

(1)___C___(2)___B___(3)___E___

(4)___F___(5)___D___(6)___A___Unit2InquiryTask2PairworkPartI

Warmingup1.What’sthemaximumheightforchildrenwhotravelfreeonthesubway?2.What’stheadvantageofticketvendingmachine?

Unit2InquiryPartII

ReadingMaterialsberth

/bɜːθ/

n.(船、列车等的）卧铺；（船舶的）停泊位；（轮船上的）住处；安全距离upperberth上层铺位；berthticket卧铺票ensure/ɪn'ʃɔː;-'ʃʊə;en-/vt.

保证，确保；使安全departure/dɪ'pɑːtʃə/n.离开；出发；违背departurefrom离开；违反，违背pointofdeparture出发地departuretime出发时间NewWordsandPhrasesdepart/dɪ'pɑːt/vi.离开；出发，起程；违反；去世adj.逝世的departfrom从……出发departfor开往…；去往…；动身去…arrival/ə'raɪv(ə)l/n.到达onarrival到达时destination/,destɪ'neɪʃ(ə)n/目的地;目标;终点carriage/'kærɪdʒ/n.运输；运费；客车厢Unit2InquiryPartII

ReadingMaterialsunique/juː'niːk/adj.独特的，稀罕的；[数]唯一的，独一无二的n.独一无二的人或物expired/iks'paiəd/adj.过期的；失效的info

/'ɪnfəʊ/

：informationn.信息；情报serial/'sɪərɪəl/adj.连续的；分期偿还的n.电视连续剧；[图情]期刊；连载小说2Dbarcode：2D条形码NewWordsandPhrasesQRcode：QuickResponseCode二维码

manually

/'mænjʊəli/

adv.手动地；人工地manuallyoperated人工操作的；手操作的fellow/'feləʊ/n.家伙；朋友；同事；会员adj.同伴的，同事的；同道的onboard/ɒn'bɔ:d/adv.在船上；在飞机上；在板上adj.随车携带的Unit2InquiryPartII

ReadingMaterials

TextA:HowtoReadChineseTrainTicket

FortravelerswhocarryChinesetrainticketduringChinatour,askilltoreadChinatrainticketwillhelpyoutofindyourseat/berthonthetrainmoreeasily.Iwouldliketoguideyoutoreadaboutit.

(Figure1TrainTicket)Unit2InquiryPartII

ReadingMaterialsTextA►FromStation（DepartureStation）:

thedeparturetrainstation,ensureyouhavegottherightstationinsomecitieswhichhavemorethanonetrainstation.

►ArrivalStation（Destinationstation）:

ensureyouarrivetherightstationoraskthestafftogettherightinformation.

►TrainNo.Youcangetdetailedinformationabouttrainnumberin

TypesofChinaTrain

►DepartureTime:

includingdeparturedateanddeparturetime.

►Carriagenumberandseat/berthnumber:

itistheuniqueoneineachtrain,ifyouhavefindsomeothersitonyourseat/berth,youcanchecktheticketwithhim/herbythisnumber.

►TicketPrice:

thepriceofthisticket.Sometimesanextraservicefeewillbechargedifyounotbuytheticketfromtherailwaystationwindowbyyourself.

►SeatClass:

differentseat/berthclasseswillbeindifferentprice.Unit2InquiryPartII

ReadingMaterialsTextA►PersonalInfo:

includingnameandIDcard/passportnumber.

►21Digitals:

intherailwaysystemtoensurethisticketistheuniqueone.Thisisalsoserialnumberofselling.

►2DBarCode（QRcode）:

alsoafunctiontoensurethisticketistheuniqueone.Validity:Itcanonlybeusedforthetrainyouintendtotake(whichmeansifyoumissedthetrain,theticketisexpired).Pleasepayattentiontothecolorofyourticket.Ifyourticketisblue,youcanputitintothecheck-inmachinetohaveitauto-checked,whichisfaster.Ifyourticketisred,staffmembersneedtocheckitmanually.Unit2InquiryPartII

ReadingMaterialsTextA

HowtoTakeChinaTrains1.Passportandticketcheck,andsecuritycheckattheentrance;2.Gototherightwaitingroomandwaitforboarding;3.Boardingcheck;4.Followfellowpassengerstoyourplatform;5.Findyourcarriageandgetonboard;6.Findyourseat/sleeperandstoreyourluggage;SeeLuggageSpace7.Enjoythetrip;8.Uponarrival,followthesignstotheexit.Unit2InquiryPartII

ReadingMaterialsTextAUnit2InquiryPartII

ReadingMaterialsclient/'klaɪənt/n.顾客；客户overnight/əʊvə'naɪt/adj.晚上的；通宵的；前夜的adv.通宵；昨晚digital/'dɪdʒɪt(ə)l/adj.数字的；手指的n.数字；键deluxe/dəˈlʌks/adj.高级的；豪华的，奢华的adv.豪华NewWordsandPhrasesbunk/bʌŋk/n.铺位；床铺；vi.睡在铺上；逃跑vt.

为…提供铺位；bunkbed双层床;上下铺;上下床;sleepingbunk:卧铺lowerbunk下铺compartments车厢内隔间；decent/'di:s(ə)nt/adj.正派的；得体的；相当好的Unit2InquiryPartII

ReadingMaterialsdivideinto分成；non-stoptrain：直达列车ElectricMultipleUnits(EMU)电力动车组class:等级，级别NewWordsandPhrasesbedding/'bedɪŋ/n.床上用品；寝具；vary/‘veərɪ/vi.变化；变异；违反vt.

改变；使多样化(varywith随…而变化varyfrom与......不同varyin在……方面变化)various/'veərɪəs/adj.各种各样的Unit2InquiryPartII

ReadingMaterialsTextB

TextB:WhatTypeofTrainstoBerecommendedtoOurClients

First-classSeatAvailableon:G,CandDtrains

Send-classSeatAvailableon:G,CandDtrainsBusiness-classSeatsleepersAvailableon:GandDtrainsUnit2InquiryPartII

ReadingMaterialsTextB

SoftsleepersAvailableon:overnightDhigh-speedtrains

HardSeatAvailableon:Z,T,Kandfour-digitalnumberstrains

DeluxeSoftSleeperAvailableon:

someZandTtrainsUnit2InquiryPartII

ReadingMaterialsTextB

DeluxeSoftSleeperAvailableon:

someZandTtrainsHardSleeperAvailableon:

mostZ-seriesexpresstrainsSoftSleeperAvailableon:

onmostZ-seriesexpresstrainsUnit2InquiryPartII

ReadingMaterialsTextB

TrainisoneofthemosteconomicalwayfortravelinginChina.ItwillbringyouaquitedifferentexperienceinyourChinatour.Sometimes,werecommendsometraintriptoourclientstoreducetheirtourcostandadddifferenttravelexperience.WhattypeoftrainsdowehaveinChina?

Accordingtothespeedoftrains,theyaredividedinto

variousclasses.Thetrainnumberisalwaysthecombinationoflettersandnumbers.Youwillfindthemlikethis,K529,T82,Z19C33,D7856,G2284.Theletterinfrontofthenumbersreferstothetypesofthetrains.Kreferstoordinaryfasttrain.Treferstofairlyfasttrain.Zmeansthenon-stoptrain;DreferstoElectricMultipleUnits(EMU)Train;Creferstohighspeedtrainbetweencities;Gmeanshighspeedtrain.G-trainisthefastestandbesttraininChina.

Unit2InquiryPartII

ReadingMaterialsTextB

WhatkindofseatsforthetrainsinChina?

Besidesthetypeoftrains,theticketsarealsoin

differenttypes.Dependingonthecomfortablelevel,thetrainticketsaregenerallydividedinto7classes:hardseat,softseat,hardsleeper,softsleeper,deluxesoftsleeper,second-classseat,first-classseat,businessclassseat.

hardseat,softseat,hardsleeperandsoftsleeperaswellasdeluxesoftsleeperareonlyforK-train,T-trainandZ-train.C-train,D-trainandG-trainhaveonlysecondclassseat,firstclassseatandbusinessclassseat.Thereisn’tanysleepingbunkonthesefasttrains.

Unit2InquiryPartII

ReadingMaterialsTextB

Howdoeswerecommendtrainstoourclients?

WeoftenrecommendAsoftsleeperovernightinalong-distancetravel.Eachsoftsleepercompartmentisenclosedwithfourbunks.Twobunksareoneachside..Thebunksinsoftsleepercompartmentsarewiderandmorecomfortablethanhardsleepers,withdecentbedding.Softsleepercompartmentsmayvarybetweentrains.Youmayhavebothover-headstorageandunder-bedstorage,orjustunder-bedstorage.Forshortdistancetraintravelwithin5hours,GandDhigh-speedtrainsarerecommended.GtrainsarethefastesttrainsinChina,withaspeedof250km/hto400km/h,andtheirpricesarethehighest.Unit2InquiryPartIII

SituationalDialogueshigh-speedrail高速铁路China

Railway

Normal-SpeedTrain(CRN):中国铁路常速列车ordinarypassengertrains:普通旅客列车scheduleBE/ˈʃedju:l/AE/ˈskedʒʊl/vt.

安排，计划；编制目录；将……列入计划表；n.时间表；计划表；一览表singlejourney单程;one-wayticket单程票NewWordsandPhrasesreturnjourney：返程；往返round-tripticket往返票fullfare全票automaticanalyzer自动查询机sensingarea感应区Alipay支付宝

Unit2InquiryPartIII

SituationalDialoguesWeChat

微信payment付款方式paymentcode付款码automaticgatemachine自动检票机fan-shapedgates扇门闸机turnstilegates转杆闸机

NewWordsandPhrasesmagnetic/mæg'netɪk/adj.有磁性的；地磁的；有吸引力的turnstile

/'tɜːnstaɪl/n.（每次容许一人进入的）旋转栅门confirmationbutton确认键verity/'verɪtɪ/n.真实；真理；事实；真实性transferstation换乘站Unit2Inquiry（Attheinformationoffice,apassengerisaskingforinformation.)Passenger：Excuseme!Couldyoudomeafavor?Clerk：Ofcourse,whatcanIdoforyou?Passenger：WhichtrainisboundforShanghai,please?Clerk：YoucantakeChina

Railway

normal-speedtrainsforShanghai.SuchasZ100,T130andK528.However,high-speedrailisfasterthantheregularrail.YoualsocanchooseoneofCRHtrainsforShanghai.:G86,G100,G1306,D933,D937andD943.Thetrainsmentionedabovearenon-stopwhether

normal-speedtrainsorhigh-speedtrains.Whichtrainwouldyouliketotake?PartIII

SituationalDialogues:Dialogue1

ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryPassenger：OK！I’lltakethehigh-speedtrain.Ihavetosomethingtosolvenextmorning.WhichoneisbesttotakebecauseIwanttosavetimeandgettoShanghaithenextafternoon?Clerk:YoucantakeG100.Becauseitleavesat12:05andarriveat19:27.Itrunssevenhoursand22minutes.Youwillfeelverycomfortableonthetrainandthetrainrunsverysmoothly.Passenger:Howmuchisthefare?Clerk：It’s793yuan,andyoucanbuyitattheTVM(TicketVendingMachine)It’sveryconvenient.PartIII

SituationalDialogues:Dialogue1ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryPassenger:ButwhereistheTVM?Clerk:Gostraightaheadinthisdirection.Turnrightwhenyouarriveatthestationhall.Youcan’tmissitbecauseit’snexttotheelevator.Passenger:Thankyouverymuch!Clerk:It’smypleasure!PartIII

SituationalDialogues:Dialogue1ApassengerisaskingfortrainnumberatGuangzhouRailwayStation

Unit2InquiryClerk:Hello!WhatcanIdoforyou?Jack：Yes,please.HowcanIgettoShenzhen,please?Clerk：YoucantaketrainC7021.Jack：WhattimeisthenexttrainfromGuangzhoutoShenzhenduetoleave？Clerk:Itdepartsat6：11andstopsat5platform.Jack：Whendoesitgetthere？Clerk：It'sscheduledtoarriveat7：27inShenzhen.Jack：Howmuchisit？PartIII

SituationalDialogues:Dialogue2JackisaskingforleavingandarrivingtimeatGuangzhouEastRailwayStationUnit2InquiryClerk：Wouldyouliketohaveasinglejourneyticketorroundjourneyticket.ThepriceofafirstclassisRMB99.5yuansinglejourney.ThepriceofasecondclassisRMB79.5yuansinglejourneyandRMB159yuanroundjourney.Jack:Thankyousomuch！One-wayticketplease.MayIusemycreditcard?Clerk:Yes,youcanpayitbycreditcardorincash.Ifyouwanttotakethistrain,youshouldhurryup.Jack：Thanksforyourhelp.Clerk:That’sallright.PartIII

SituationalDialogues:Dialogue2JackisaskingforleavingandarrivingtimeatGuangzhouEastRailwayStationUnit2InquiryTracy:Goodmorning!Iwanttoknowhowtousethe

automaticanalyzer.Clerk:It’sveryeasy.Now，Itellyouthestepsofoperation.Step1:puttheticketonthesensingareatoseethereasonwhytheticketcannotpass.Step2:operateaccordingttheinstructionsandselecttheAlipayorWeChatpaymentiftheadditionalpaymentisrequired.Step3:openthepaymentcodeandpaytheamountrequired.Thelastoneistotaketicketandleavethegateaftertheupdatesucceeds.Tracy：It’ssoconvenient！Thanks！What’smore,couldyoutellmehowcanIbuyametroticketthroughtheTicketVendingMachine（TVM）?PartIII

SituationalDialogues:Dialogue3ApassengernamedTracyistakingmetroforthefirsttimeandaskingforequipmentuseattheGuangzhoumetroUnit2InquiryClerk:Youcanselectthestationandthenumberoftickets,andinsertthecoinsorcashof5or10Yuan,thenclicktheconfirmationbutton.Atlast,youcantaketicketsandchange.Tracy:Thanksandhowtogothroughtheoutboundautomaticgatemachine?Clerk:Well,therearetwokindsofgate,oneisfan-shapedgatestheotheristurnstilegatesatpresent.Youshouldholdaticketinmagneticareaandverityitattheentrygate.Aftera“dee”sound,thefan-shapedgatewillbeopenforyourentry.Pleasestepforwardandpushtheturnstileifyouuseturnstilegates.Youcantakethetrain.Tracy:Isee.Thankyousomuch.Clerk:Youarewelcome.PartIII

SituationalDialogues:Dialogue3ApassengernamedTracyistakingmetroforthefirsttimeandaskingforequipmentuseattheGuangzhoumetroUnit2InquiryTracy:Excuseme,couldyoudomeafavor?Clerk:Yes,ofcourse.Tracy:IwanttogototheGuangzhouSouthRailwayStation.Canyoutellmehowtogetthere?Clerk:Sure.YoucantakemetroLine1boundforXilang,getonthetrainatDongshankouStationandgetoffatGongyuanqianStationwhichisatransferstation,thenchangetoLine2boundforGuangzhouSouthRailwayStationandgetoffatGuangzhouSouthRailwayStation.Youcannotmissitbecauseitisdestination.PartIII

SituationalDialogues:Dialogue4TracywillgetCRHtrainfromGuangzhoueasternrailwaystationtoGuangzhousouthrailwaystation.Unit2InquiryTracy:Ibegyourpardon?WhichstationshallIgetofftochangeanotherline?Clerk:GongyuanqianStation.Don’tforgettotransfertoLine2atGongyuanqianStation.Tracy：OK,thankyouverymuch.Clerk:You’rewelcome.Haveanicetrip.PartIII

SituationalDialogues:Dialogue4TracywillgetCRHtrainfromGuangzhoueasternrailwaystationtoGuangzhousouthrailwaystation.Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions1.However,high-speedrailisfasterthanthenormal-speedrail.YoucanchooseoneofCRHtrainsforShanghai.然而，高速列车比常速列车快多了。您可以选择乘坐其中一趟高铁去上海。2.Thetrainsmentionedabovearenon-stopwhetherordinarypassengertrainsorhigh-speedtrains.无论是普通旅客列车还是高速列车，上述列车都是直达车。3.Youwillfeelverycomfortableandthetrainrunsverysmoothly.您会感觉非常舒适，列车运行很平稳。4.WhattimeisthenexttrainfromGuangzhoutoShenzhenduetoleave？

下一趟从广州去深圳的车几点开？Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions5.ThepriceofafirstclassisRMB99.5yuansinglejourney.ThepriceofasecondclassisRMB79.5yuansinglejourneyandRMB159roundtrip.一等座单程人民币99.5元。二等座单程人民币79.5元，往返159元。6.Youcanpayitbycreditcardorincash.您可以刷卡也可以用现金。7.Thestepsofoperation.Step1：Puttheticketonthesensingareatoseethereasonwhytheticketcannotpass.Step2:OperateaccordingttheinstructionsandselecttheAlipayorWeChatpaymentiftheadditionalpaymentisrequired.Step3:Openthepaymentcodeandpaytheamountrequired.Thelastoneistotaketicketandleavethegateaftertheupdatesucceeds.Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions操作步骤。第一步：票卡放在感应区，查看车票不能出闸。第二步：根据指引操作，如需补款请选择支付宝或微信支付。第三步：打开付款码，支付相应金额。最后就是在更新成功后，即可取票出闸。8.GetonthetrainatDongshankouStationandgetoffatGuangyuanqianStationwhichisatransferstation,changetoLine2andgetoffatGuangzhouSouthRailwayStation.Youcannotmissit.在东山口站上车在公园前站下车，换乘2号线就可以到广州南火车站了，不会错的。9.Youcanselectthestationandthenumberoftickets,andinsertthecoinsorcashof5or10Yuan,thenclicktheconfirmationbutton.Atlast,youcantaketicketsandchange.您选择车站和车票数目，然后插入五元或十元，点击确认键，最后您就可以取票和找回来的零钱了。

Unit2InquiryPartIII

SituationalDialogues:UsefulExpressions10.Youshouldholdaticketinmagneticareaandverityitattheentrygate.Aftera“dee”sound,thefan-shapedgatewillbeopenforyourentry.您拿票并在验卡区验票，听到“嘀”的一声，扇门闸机打开后您可以通过闸门。11.Pleasestepforwardandpushtheturnstileifyouuseturnstilegates.如果使用转杆闸门，推开转杆请往前走通过闸门。12.Don’tforgettotransfertoLine2atGongyuanqianStation.别忘了在公园前站换乘2号线。

Unit2InquiryPartIV:ExercisesTask1GroupTask1.Fillintheblankswiththewordsgiveninthebox.Changetheformifnecessary.1.PlaceyourticketontopofyourIDcardinthescanningareaandletthemachinescantheTicket’s_________.2.Youwillfeelvery________andthetrainrunsverysmoothly.3.Ifyoumissedthetrain,theticketis____________.4.Trainsaredividedinto_______classes.5.High-speedrailisfasterthanthe__________rail.6.WhichstationshallIgetoffto__________anotherline?comfortregularexpiredvarytransferQRcodeQRcode

comfortable

expired

various

regular

transfer

Unit2InquiryPartIV:ExercisesTask1GroupTask2.This

isbelowthecarriageandseat/berthnumbers.PleasetranslatethefollowingphrasesintoChinese.

DeluxeSoftSleeperSoftSleeper

HardSleeper

BusinessClassSeat

VIPClassSeatFirstClassSeatSecondClassSeatSoftSeat

HardSeatStanding(noberthorseat)

高级软卧

软卧硬卧

商务座

特等座

一等座

二等座

软座

硬座站票（无卧铺或无座）

Unit2InquiryPartIV:ExercisesTask1GroupTask3.TrainticketsinChinacanbedividedintotwotypes:the

blue

onesand

red

ones.Theinformationshownonthemareexactlythesame.Thedifferenceisthatthe

blue

onesare

magnetic

ticketswhichcanberecognizedbyautomaticticketcheckingmachines.Whileredonesareordinarypaperticketsthatcanonlybecheckedmanuallywhencheckingin.Pleaseyoulookatthefollowingtwotrainticketsandwriteortellustheimportantinformationonthetickets.PersonalInfo:____________________________Seatclass:_______________________________Trainnumber:____________________________Traveldate:______________________________Departurestation:_________________________Arrivalstations:___________________________Departuretime：_________________________Carriagenumberandseat/berthnumber

:_________________________________Ticketprice:_______________________________(No.1)4527********黄***

SecondClassSeat

D8209

July3,2015GuilinStation

NanningdongStation

13;50

Carriage2,SeatNo.05A

108yuan

Unit2InquiryPartIV:ExercisesTask1GroupTask3.TrainticketsinChinacanbedividedintotwotypes:the

blue

onesand

red

ones.Theinformationshownonthemareexactlythesame.Thedifferenceisthatthe

blue

onesare

magnetic

ticketswhichcanberecognizedbyautomaticticketcheckingmachines.Whileredonesareordinarypaperticketsthatcanonlybecheckedmanuallywhencheckingin.Pleaseyoulookat