跨文化商务交际-6课件

Chapter6InterculturalBusinessEtiquetteandProtocolChapter6InterculturalBusines1LearningObjectiveUnderstandtheimportanceofappropriateetiquetteandprotocolininterculturalbusinesscommunicationIdentifyculturaldifferencesinnamingsystems,businesscardexchangeandotherinitiatingbusinesscontactsUnderstandhowculturaldifferencesinsocialentertainmentmayaffectinterculturalbusinesscommunicationUnderstandhowgift-givingpracticesvaryfromculturetocultureLearningObjectiveUnderstandt2LearningObjectiveLearntherolethatclothingplaysininteractingwithpersonsfromothercountriesLearntheimportanceofknowingaboutthevariablerulesofbusinessengagementBecomeawareoftheculturalimpactonthecomprehensionofhumorininternationalbusinessLearningObjectiveLearnthero3Whatspecialetiquetteandprotocolshouldwepayattentiontoduringawesterndinner?Whatspecialetiquetteandpro4ProtocolDefinedThecustomsandregulationsdealingwithdiplomaticformality,precedenceandetiquette.ProtocolDefinedThecustomsan5EtiquetteDefinedConventionalrequirementsastopropersocialbehaviorEtiquetteDefinedConventional6ProtocolDefinedCustomsandregulationsdealingwithdiplomaticetiquetteandcourtesiesexpectedinofficialdealingswithpersonsinvariousculturesProtocolDefinedCustomsandre7EtiquetteDefinedMannersandbehaviorconsideredacceptableinsocialandbusinesssituationsEtiquetteDefinedMannersandb8DefinedbyNanLeaptrottProtocoliswhattodoinagivensituation.Etiquetteishowtodoitandhowtodoitgracefully.DefinedbyNanLeaptrottProtoc9ExampleProtocolIfyouareatameetinginnorthernEurope,givethespeakeryourfullattentionandstrongeyecontactEtiquetteSitupandshowinterestinwhatisbeingsaid.Donotinterruptthespeakerwithquestionsunlesshehasaskedtheaudiencetodoso.Ifpeoplearetakingturnsinagroup,trytotakenotesafterthepersonhasfinishedwithhisremarks.ExampleProtoc10InitialBusinessRelationshipInitialBusinessRelationship111.Initialcontacts2.Namingsystems3.Businesscardetiquette1.Initialcontacts12AbriefphonecallAformalletter

A“go-between”InitialContactsAbriefphonecallAformallet13NamingSystemBeawarethattherearedifferencesinglobalnamingsystemsandthedifferencescanbesubtleNamingSystemBeawarethatthe14BusinessCardEtiquetteInEuropeAnexpectedpartInU.S.ACasualinformalityInJapanAmeaningfulritualBusinessCardEtiquetteInEuro15跨文化商务交际-6课件16SocialEntertainmentSocialEntertainment17DinningPracticesDrinkingProtocolSeatingArrangementCocktailPartyTippingDinningPractices18DinningPracticesDinningPractices19Thepurpose

ExtendingthebusinessmeetingthroughthemealtimebutnotmerelyeatingordrinkingThepurposeExtendingthebusi20TimeAtnoonIntheeveningTimeAtnoonIntheevening21PlaceInprivatehomesAtrestaurantsPlaceInprivatehomesAtrestau22跨文化商务交际-6课件23(1).餐巾Napkin

(2).魚叉FishFork

(3).主菜叉DinnerorMainCourseFork

(4).沙拉叉SaladFork

(5).汤杯及汤底盘SoupBowl&Plate

(6).主菜盘DinnerPlate

(7).主菜刀DinnerKnife

(8).鱼刀FishKnife

(9).汤匙SoupSpoon

(10).面包及奶油盘Bread&ButterPlate

(11).奶油刀ButterKnife

(12).点心匙及点心叉DessertSpoonandCakeFork

(13).水杯SterlingWaterGoblet

(14).红酒杯RedWineGoblet

(15).白酒杯WhiteWineGoblet(1).餐巾Napkin

(2).魚叉FishFork

(24跨文化商务交际-6课件25食用面包的方法

食用面包的方法26错误示范错误示范27喝汤的方式喝汤的方式28暂停喝汤时错误示范暂停喝汤时错误示范29每吃完一道菜用餐完毕每吃完一道菜用餐完毕30DrinkingProtocolDrinkingProtocol31ThePurposeAlcoholremainsagreatfacilitator,thelubricantthatloosensuptherelationshipandgreasesthesocialskidsonthewaytosuccessfulbusinessdealThePurposeAlcoholremainsag32AmericancultureShunningofalcoholinbusinessmealIslamiccultureCompleteshunningofalcoholChinesecultureLiquoristhemaindrinktoshowrespectandexpresshappinessKoreanandJapanesecultureAwaytobreakdownthestrictsocialbarrierAmericanculture33SeatingArrangementFrenchMethodBritishMethodSeatingArrangementFrenchMeth34FrenchmethodFrenchmethod35BritishMethodNextmostIMP.femaleGuestHostMostIMP.femaleGuestNextmostIMP.maleGuestHostessMostIMP.MaleGuestBritishMethodNextmostIMP.f36InChinaHostHostessMostImp.GuestNextmostIMP.GuestLeastIMP.GuestNextLeastIMP.GuestInChinaHostHostessMostImp.Gu37CocktailPartyCocktailParty38TheGoalTomeetasmanypeopleaspossibleNobodyexpectstogetintodeepdiscussionTheGoalTomeetasmanypeople39TippingTipping40Gift-givingEtiquetteGift-givingEtiquette41Gift-givingBlunderGift-givingBlunder42Importantornot?HighlyimportantJapanImportantbutnotfatalMiddleEast,PacificrimcountriesSomewhatimportantLatinAmerica,CentralandEasternEuropeNotimportantAustralia,Canada,UnitedStates,UK,NorthernEuropeancountries,SouthernEuropeImportantornot?Highlyimpor43BusinessDressBusinessDress44CasualorNot?CasualorNot?45跨文化商务交际-6课件46BusinessSchedulingBusinessScheduling47CulturalVariationsCulturesvaryinOfficehoursLunchperiodBusinessdaysCulturalVariationsCulturesva48TheUseofHumorTheUseofHumor49Do’sandTaboosAvoidanyandallethnicjokesWatchtoseewhattypesofsubjects,situations,orincidentsamuseyourhostsLaughof