重要客户系统介绍

重要客戶系統介紹和客戶互動關係的過程接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍2年3COM系統介紹接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍3SQS系統3ComSupplierQualitySystem12344步驟Step1-Preventive預防力接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍Step2-EarlyDetection預警力Step3-ScreenCapability篩選力Step4-FA/CACapability更正力4分4分4分4分接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍現場稽核:3.2Mar.2,2000Motorola系統介紹接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍自我評估及現場稽核7大項:問卷(先自我評估再稽核)

QualitySystem(9項)

Business(11項)

DesignTechnology(10項)

ProductionTechnology(3項)

Process(11項)

Training(3項)

Materialmanagement(13項)接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍4/13/2000稽核結果:昆山4/12/2000Motorola宣佈:Foxconn通過稽核,成為策略供應商Nokia系統介紹CQP流程NMPinternal:Towhich,Targets,Bywhom,ScheduleMPLisresponsibleSupplierisresponsibleforimplementationSQMisresponsibleforsupportCo-operationbetweenNMPandSupplierProcessassessmentSQMisresponsibleNMPINTERNALPREPARATIONNokia內部準備DOCUMENTATIONANDIMPLEMENTATION計劃及執行VERIFICATION驗證及驗收

ComponentQualityPlanning1.NOKIA2.Foxconn3.NOKIA+Foxconn接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍開發接觸調查評估稽核/要求AVL送樣交貨持續改善定期稽核擴大合作範圍開發Thefollowingdefinitionsapply:CQP ComponentQualityPlanningSQM/SQE SupplyQualityManager/QualityEngineerA0...A3 AdvancedDevelopment(AD)MilestonesE0...E5 ConcurrentEngineering(CE)MilestonesPE ProductEngineeringMPL MaterialProjectLeader SQA SupplierQualityAssurancePPM ProductProgramManagerPM PurchasingmanagerSLM SupplyLineManagementCp,Cpk CapabilityindicesEMC ElectroMagneticCompatibilityFIT FailureInTimeFMEA FailureModeandEffectAnalysisdpm DefectsPerMillionSPC StatisticalProcessControlTAG TechnologyActionGroupNokiaDefinitionsNMP:NokiaMobilPhone

IdentifyQualitycriticalcomponents(定義要求較高的零件)

MakeakeycomponentlistArrangeCQPkick-offtrainingtoprogram+definetheCQPtrainingplanwithSourcingCompetenceDevelopmentSelectQualitycriticalcomponents1.NMPspecificcomp.2.NewtechnologytoNMP3.Complicatedmanufacturingtechnology4.Newsuppliers5.Safetycritical6.Supplierwithbadexperiences7.Higherrequirementsfrome.g.carindustryCQPrequestevaluation(審核要求較高的零件)

ListreviewedwithSQM/SQE,PM,PPL,Tech.comp.eng.SLMteamleaderAgreeCQPcomponentswithprogramandotherfunctionsinvolvedDeliverCQPlisttoSQM/SQEandaddrequeststoMPMdatabaseCQPfolder

Settingqualityandreliabilitytargets

(設定品質目標)

SeeMaterialFailureTargetsettingprocessdescriptionReviewreferencecomponentstatus(MQR)Splitmodulequalitytargetsoncomponentlevel

Dpm,FIT,Cpk,FFRestimationWhensettingthedpm-targetsconsiderthatNMPistalkingabout"inapplicationdpm:s"whichmaybedifferentforthesamecomponentineachofourapplicationwhilethesupplieristalkingabout"dpm:sagainsttheagreedcomponentspecification"?Thetwoarenotdirectlycomparablewitheachothers.FormaCQPimplementationteam(成立團隊)

Informpeopletoparticipate(R&D,MTC,SQM/SQE,TCE,…)knowledgerequired:quality/statisticalproduct/technologymanufacturingprocesslessonslearned/possiblerisksSelectteammembersComponentQualityPlanningscheduleestimatefromProgramscheduleestimate第一步CQPActivities-NMPInternalPreparation

AgreeCQPimplementationplanwithsupplier

(雙方對要求達成協議)

Kick-offmeetingTrainingQualitytargetsSpecificationreviewSupplier´simplementationplanwithtimeschedule

SupplierimplementsCQPandcreatesdocuments

(供應商開始執行並記錄)11.1.Designreview->A1/E1(firstversionhavetobeready)11.2.ComponentFunctionalityandReliability->A2/E111.3.Processriskanalysis->A2/E1,511.4.Toolingplan->A2/E1,511.5.Processflowchartandcontrolplan->A2/E1,5...E311.6.Controlofsuppliersandsub-contractors->A2/E2...E311.7.Processcapabilitystudy->A2/E2...E311.8.Statisticaltechniques->A2/E2...PE11.9.Componentqualityperformance->A2/E1…PE第二步CQPActivities-ImplementationSupportimplementation(如有需要,Nokia支援)

Training,communication,follow-upAnsweringCQPspecificquestionsCQPimplementationteaminvolvedPre-productionandproductionresults+analysistoSupplierNMPdesignandprocessFMEAtosuppliersUpdatedandverifiedcontrolplan(massproduction)tosupplierOutgoingqualitylevelinformationagreed

CQPdocumentationreviews

(文件/記錄審查)

ReviewdocumentationwithteamGivefeedbacktosuppliersDeliverdocumentationtoProgramQualityPlanresponsible

Arrangeprocessassessment(安排驗證/驗收及評估程序)

AgreeassessmentteamArrangepremeeting,reviewflowchartsetc.CQPdocuments,preparechecklistFamiliarizeteamwithprocessassessmentprocedureAgreedatewithsupplier&teamConductprocessassessmentAcceptprocessassessment(接受驗證/驗收及評估結果)

ReviewcorrectiveactionplanandagreethereportingtimeAcceptcorrectiveactionreportCQPapproval(開發