酒店管理MOD检核-酒店MOD值班检核-集团连锁酒店管理公司课件

酒店管理MOD检核酒店MOD值班检核——集团连锁酒店管理公司

2023/9/31叶予舜酒店管理MOD检核酒店MOD值班检核——集团连锁酒店管理22023/9/3酒店MOD值班检核酒店管理MOD检核叶予舜22023/8/3酒店MOD值班检核酒店管理MOD检核叶予舜酒店MOD值班检核2023/9/3叶予舜3检查区域Area检查要点Pointstobechecked备注RemarksVIParrival

贵宾到店ReviewVIParrival

回顾贵宾到店□Yes□No

Roomstuation

房间状态GreetingofVIPbyexecutiveonduty

问候贵宾□Yes□No

Meetings&Events

宴会和会议Eventboardcorrespondingwithdailyeventlist&Lobbyscreenmessageappropriate

每日宴会会议的告示板是否正确,大堂显示屏信息是否正确□Yes□No

酒店MOD值班检核2023/8/3叶予舜3检查区域酒店MOD值班检核2023/9/3叶予舜4检查区域Area检查要点Pointstobechecked备注RemarksFloorChecking

楼层检查Inspectguestfloorandcheckdefects&safetyhazards.

检查楼层的不足和安全设施□Yes□No

Floornumber:Isthereanycorridorslightoutoforder

走道等是否有损坏□Yes□No

Floornumber:Exitstaircasesareclear&freeofobstacles

楼梯是否清洁,无堵塞物□Yes□No

酒店MOD值班检核2023/8/3叶予舜4检查区域酒店MOD值班检核2023/9/3叶予舜5检查区域Area检查要点Pointstobechecked备注RemarksFloornumber:Floorpantryareaareclean&tidy

楼层准备见是否整洁□Yes□No

Floornumber:Ashurnsnearelevatorsareclean,nocigaretteburninginthegarbageurn

电梯间区域的烟灰缸是否安静,无烟头燃烧□Yes□No

Floornumber:Fireexitdoorsareclosed

防火门是否保持关闭□Yes□No

酒店MOD值班检核2023/8/3叶予舜5检查区域酒店MOD值班检核2023/9/3叶予舜6检查区域Area检查要点Pointstobechecked备注RemarksFloornumber:Firehosecabinetsingoodcondition

消防栓柜正常□Yes□No

Floornumber:Fireextinguishersareavailable¤texpiredatenoted

灭火器是否到位,保质期明确□Yes□No

Floornumber:Anyguestdoorsleftajar:roomnumber

是否有客房门未完全关闭,如有,房号是:□Yes□No

酒店MOD值班检核2023/8/3叶予舜6检查区域酒店MOD值班检核2023/9/3叶予舜7检查区域Area检查要点Pointstobechecked备注RemarksPublicarea

公共区域Lobby&shopmarblefloorsarepolished

大堂和商店地面光洁□Yes□No

Publicarea

公共区域Lobbyglasspaneling&liftmirrorsareclean

商店和电梯内镜面干净□Yes□No

Publicarea

公共区域Publictelephoneareaclean&refreshed

公用电话整洁□Yes□No

酒店MOD值班检核2023/8/3叶予舜7检查区域酒店MOD值班检核2023/9/3叶予舜8检查区域Area检查要点Pointstobechecked备注RemarksPublicarea

公共区域Lobbycarpet&ashtraysurnareclean

大堂地毯和烟灰缸干净□Yes□No

Publicarea

公共区域Mainentranceareclean

酒店入口干净□Yes□No

Publicarea

公共区域Associatesatdeskareclean&tidy员工仪表干净、整洁。□Yes□No

酒店MOD值班检核2023/8/3叶予舜8检查区域酒店MOD值班检核2023/9/3叶予舜9检查区域Area检查要点Pointstobechecked备注RemarksPublicarea

公共区域Frontofficerecptiondesk/cashierdeskareclean&tidy

前台区域整洁□Yes□No

Publicarea

公共区域Lobbyceiling&surroundinglightareinworkingcondition

大堂天花灯工作正常□Yes□No

ExecutiveFloorLounge行政楼层Receptionmanner□Yes□No

酒店MOD值班检核2023/8/3叶予舜9检查区域酒店MOD值班检核2023/9/3叶予舜10检查区域Area检查要点Pointstobechecked备注RemarksExecutiveFloorLounge行政楼层TVinlounge&musicoperation,Magazines&Newspapersarewellorganized

电视和背景音乐正常播放,报纸和杂志摆放整齐□Yes□No

ExecutiveFloorLounge行政楼层Airconditioning&lightingfunctioning,空调和灯工作正常□Yes□No

ExecutiveFloorLounge行政楼层Staffgrooming&withnametags,员工着装规范,佩带名牌□Yes□No

酒店MOD值班检核2023/8/3叶予舜10检查区域酒店MOD值班检核2023/9/3叶予舜11检查区域Area检查要点Pointstobechecked备注RemarksExecutiveFloorLounge行政楼层Magazines&Newspapersarewellorganized报纸和杂志摆放整齐□Yes□No

ExecutiveFloorLounge行政楼层Airconditioning&lightingfunctioning空调和灯工作正常□Yes□No

ExecutiveFloorLounge行政楼层XX/Fkitchenisclean,associatesonduty,roomserviceattentiveXX楼厨房很干净，员工在岗值班，送餐部很细心。□Yes□No

酒店MOD值班检核2023/8/3叶予舜11检查区域酒店MOD值班检核2023/9/3叶予舜12检查区域Area检查要点Pointstobechecked备注RemarksExecutiveFloorLounge行政楼层Restaurantcarpet,seats,buffetiscleanandneatlysetup餐厅地毯、座椅、自助餐台干净，摆放整齐。□Yes□No

ExecutiveFloorLounge行政楼层AllAssociatesareondutywithpropergrooming&withnametags

员工着装规范,佩带名牌□Yes□No

Heartofhouse

后线区域Cleanlinessoffloor,wall&corridorson5F&Evacuationstaircases

5楼地面,墙，走道和疏散楼梯整洁□Yes□No

酒店MOD值班检核2023/8/3叶予舜12检查区域酒店MOD值班检核2023/9/3叶予舜13检查区域Area检查要点Pointstobechecked备注RemarksHeartofhouse

后线区域Generalstore&F&Bstorelock

总仓和食品仓关闭并上锁□Yes□No

Heartofhouse

后线区域Banquet&Canteenkitchensclean&tidy

宴会厨房、餐厅厨房干净、整洁□Yes□No

Heartofhouse

后线区域Allmeetingroomsarelockedifnofunction.无活动时，会议室要上锁。□Yes□No

酒店MOD值班检核2023/8/3叶予舜13检查区域酒店MOD值班检核2023/9/3叶予舜14检查区域Area检查要点Pointstobechecked备注RemarksHeartofhouse

后线区域Operatorroomistidy&clean,allmusicCDsingoodorder+TVchannelsrunsmoothly

总机房整洁,背景音乐播放正常,电视频道正常□Yes□No

B1Allareasareclean,offices/storeslocked(ifnotused),allingoodworkcondition所有区域均保持洁净，办公室/仓库上锁（不使用时），保持秩序井然。□Yes□No

B2（如有——机房）Allareasareclean,offices/storeslocked(ifnotused),allingoodworkcondition所有区域均保持洁净，办公室/仓库上锁（不使用时），保持秩序井然。□Yes□No

酒店MOD值班检核2023/8/3叶予舜14检查区域酒店MOD值班检核2023/9/3叶予舜15检查区域Area检查要点Pointstobechecked备注RemarksAssociateLocker

员工宿舍Facilitiesareingoodcondition

内部设施完好□Yes□No

Air-conditioning&lightingareingoodcondition

空调和灯工作正常□Yes□No

酒店MOD值班检核2023/8/3叶予舜15检查区域酒店MOD值班检核2023/9/3叶予舜16检查区域Area检查要点Pointstobechecked备注RemarksSecurityoperation&carpark安全和停车Associatesareinspectedin&out

员工进出是否有人检查□Yes□No

Securityoperation&carpark安全和停车carparkisclean&orderly地下停车场整洁有序□Yes□No

Securityoperation&carpark安全和停车Checkboilerroom检查锅炉房□Yes□No

酒店MOD值班检核2023/8/3叶予舜16检查区域酒店MOD值班检核2023/9/3叶予舜17检查区域Area检查要点Pointstobechecked备注RemarksSecurityoperation&carpark安全和停车Checkchillerroom检查冷冻站□Yes□No

Securityoperation&carpark安全和停车Checkcontrolroom,检查监控室□Yes□No

Securityoperation&carpark安全和停车CheckEngineeringworkshopistidy

工程部车间是否整洁□Yes□No

酒店MOD值班检核2023/8/3叶予舜17检查区域酒店MOD值班检核2023/9/3叶予舜18检查区域Area检查要点Pointstobechecked备注RemarksSecurityoperation&carpark安全和停车Allpublictoiletareclean,公厕整洁□Yes□No

Securityoperation&carpark安全和停车Laundryroomtidy,洗衣房整洁□Yes□No

Securityoperation&carpark安全和停车Allsecurityguardsonduty,保安员均在岗□Yes□No

酒店MOD值班检核2023/8/3叶予舜18检查区域酒店MOD值班检核2023/9/3叶予舜19检查区域Area检查要点Pointstobechecked备注RemarksHotelPerimeter

酒店外围Checksignage'sonWest,South,RoofTopandaboveHotelEntrance

酒店东门和南门的标牌，楼顶标志以及酒店门口上方标志□Yes□No

Hotelsurroundinglandscape

酒店周围绿化□Yes□No

Checkperimeterlighting

酒店周围照明正常□Yes□No

Checkgroundcarparkingaretidy

地面停车场整洁□Yes□No

酒店MOD值班检核2023/8/3叶予舜19检查区域酒店MOD值班检核2023/9/3叶予舜20检查区域Area检查要点Pointstobechecked备注RemarksGuestrooms1——房号Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)功能性（灯，电视，语音信箱灯，请勿打扰标识，电话，空调，等）□Yes□No

Constructionissues(wallpaper,wood,doors/frames,tiles,ceiling,etc.)工程问题（壁纸，木料，门/门框，瓷砖，天花板，等）□Yes□No

Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)设施（浴室，毛巾，指南，铅笔/纸，拖鞋，挂钩，等）□Yes□No

Cleanliness(bathroom,carpet,furniture,dusting,etc.)清洁（浴室，地毯，家具，打扫，等）□Yes□No

酒店MOD值班检核2023/8/3叶予舜20检查区域酒店MOD值班检核2023/9/3叶予舜21检查区域Area检查要点Pointstobechecked备注RemarksGuestrooms2——房号Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)功能性（灯，电视，语音信箱灯，请勿打扰标识，电话，空调，等）□Yes□No

Constructionissues(wallpaper,wood,doors/frames,tiles,ceiling,etc.)工程问题（壁纸，木料，门/门框，瓷砖，天花板，等）□Yes□No

Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)设施（浴室，毛巾，指南，铅笔/纸，拖鞋，挂钩，等）□Yes□No

Cleanliness(bathroom,carpet,furniture,dusting,etc.)清洁（浴室，地毯，家具，打扫，等）□Yes□No

酒店MOD值班检核2023/8/3叶予舜21检查区域酒店MOD值班检核2023/9/3叶予舜22检查区域Area检查要点Pointstobechecked备注RemarksGuestrooms3——房号Functionality(lights,TV,messagelight,DNDsign,telephone,A/C,etc.)