酒店英语Unit-2-Check-in课件

Checkin(Registration)Checkin(Registration)1FrontDeskReceptionDeskofExecutiveFloor行政楼层接待处FrontDeskReceptionDeskofEx2“行政楼层接待处”（receptiondeskofexecutivefloor)其功能跟一楼大堂的前台（frontdesk)大致上是一样，主要是让入住该（些）楼层的客人能享受一个较“尊贵”的特级待遇，在入住和离店手续所花时间（等候时间最短）、舒适度（可以坐着办手续）、个人私隐（绝少有别人挤在你边上）等方面都有所改善。两者不同者，只是“前台”是面向所有客人，而“接待处”就专门服务行政人员楼层的客人而已。“行政楼层接待处”（receptiondeskof3RoomCard/RoomKeyRoomCard/4RegistrationForm(入住登记表）RegistrationForm(入住登记表）5PassportPassport6bellman

n.行李员

bellman

n.行李员7TheProcedureofDoingChick-inStep1:AskingtheguesttofillintheformStep2:LettingtheguestshowtheIDcardandcreditcardStep3:ReceivingthedepositfromtheguestStep4:AskingforthedeparturetimeStep5:ConfirmingallinformationandgivebackIDcardandcreditcardStep6:OfferingroomkeyandsendingwishtotheguestTheProcedureofDoingChick-i8Dialogue1Didthemanmakethereservationbefore?WhatkindofroomdoesMr.Whitewant?IsthereanyroomavailableforMr.White?HowlongdoesMr.Whitewanttostay?No,hedidn’t.Aroomwithaking-sizebedandabath.Yes,thereis.Fortwonights.Dialogue1Didthemanmakethe943.1590$PeterWhitemalepassport6.16.31108800RMB/nightCityWallHotel43.1590$PeterWhitemalepasspor101.MayIhelpyou?=_____？=_____？2.Haveyoumadeanyreservation?=Doyouhavea__________withus?3.Waitamomentplease.=___________________4.Pleaseshowmeyourpassport.=_____Iseeyour_________?MayI(看一看）____________your（身份证）_________?5.Pleasefillinthisregistrationform?=Wouldyoumind______outthe______________?

reservationJustaminute/moment.MaypassporthavealookatIDcardfillingregistrationform您有预订吗？DifferentExpressions(表达方式）1.MayIhelpyou?=_____？=_____116.Howareyougoingtopay,___cashor____creditcard?=Howwouldyouliketomakeyourpayment(n.付款）?7.Herearethe________toroom1108.8.The_________willshowyouupwithyourbaggage.=Our_________will_________youtoyourroom.9.Ihopeyou’llenjoyyourstaywithus.=_____________inbyroomkeybellmanbellmanbring/take6.Howareyougoingtopay,__12fillin&filloutfillin:填写空白的内容fillintheblanks填空fillout:完整的填写fillouttheform填写表格

fillin&fillout13Revision

TranslatetheChineseintoEnglish.

空房/可售房保证金/押金登记入住签名支付，付款给某人安排某事availableroomsdepositregistrationcheck-insignaturepaymentarrangesthforsbRevision

TranslatetheChinese14您做过预订吗？请稍等。请出示您的护照。请您填写一下这个表格。Haveyoumadeanyreservation?Waitamoment,please.Pleaseshowmeyourpassport.Pleasefillinthisregistrationform.您做过预订吗？Haveyoumadeanyreser15你想用现金还是信用卡付押金？这是1108房的房卡。行李员会带您去房间。希望您住的愉快。Howdoyougoingtopay,incashorbycreditcard.Hereistheroomkeyforroom1108.Thebellmanwillshowyouuptotheroom.Ihopeyouenjoyyourstaywithus.你想用现金还是信用卡付押金？Howdoyougoing16Dialogue2WhatkindofroomdoesPeterWhitewanttostayin?DidMr.Whitehaveareservation?IstherearoomonthelowerfloorforMr.White?Adoubleroomwithbath.Yes,hedid.No,thereisn’t.Dialogue2Whatkindofroomdo17ExerciseR:MayIseeyourpassportplease?R:CouldIpaybycreditcard?R:MayIknowyourdeparturetime?R:Haveyoumadeanyreservation?G:I’mafraidnot.G:Perhaps10:00.G:Hereyouare.G:Certainly,sir.ExerciseR:MayIseeyourpass18Fillintheblanks1.CouldIpayby__________?2.MayIknowyour________time?3.Wouldyoumind_________thisregistrationform?4.Couldyouarrangeaking-sizebedroom______________us?5.Iwanttostayhere____theApril15th____17th.creditcarddeparturefillinginwithbathforfromtoFillintheblanks1.CouldIp19PairworkAwalk-inguestwantstostayintheCityWallHotel.Butthehotelisfullybooked.Someusefulexpressions:I’mafraid/sorry….Wouldyouliketotry….Iwouldsuggest…Wecanrecommendyouanotherhotelifyoulike.……PairworkAwalk-inguestwants20ListeningR:Goodafternoon,sir.____________?G:Goodafternoon,_______________________________________________R:Oh,I’msorry,Mr.White,________________________________________________________________G:No,thanks.I’dliketostayatyourhotel.It’smoreconvenient.MayIhelpyouI’mPeterWhite.Iwantasingleroomwithabathfortwonights.Allroomsarebookedup.Wouldyoulikemetogetintouchwithanotherhotelforyou?ListeningR:Goodafternoon,si21R:Then__________________________________instead?G:Howmuchisthedoubleroom?R:________________________G:That’sOK.I’lltakeit.R:MayIsee____________,please?G:Hereitis.R:Couldyou________________________?G:Oh,I’lltakecareofit.Thanks.wouldyoumindhavingadoubleroom1000pernightyourpassportfillintheregistrationformR:Then______________________22ClassActivity全班分成两组，一组扮演预订员，一组扮演顾客，每组成员轮流进行对话，顾客要尽可能多的问问题（例如房型，特殊要求），而预订员要尽可能礼貌地回答问题，最终选出班上的“最佳预订员”和“最难缠顾客”。ClassActi