D问题解决方式概述

本资料来源8-DProblemSolving

8-D问题解决方式Sauer-DanfossShanghaiNovember,2005Sauer-DanfossstrivestobeaSix-Sigmacompany,usingleanconcepts,buildingtocustomerorder,deliveringlessthan250DPMproduct,97%on-timethroughaHigh-PerformingOrganization!萨澳－丹佛斯努力成为6西格玛公司，通过高性能的组织结构,运用精益生产的概念，满足客户要求，达到250以下的百万分之废品率、97％的准时交货率.OURDESTINATION我们的目标Tobethepreferredglobalsupplierandpartnerinourchosenmarketsby:我们要在国际市场中成为全球首选的供应商及合作伙伴:Providingthehighestvaluesolutionstoourcustomers,为我们的客户提供最高价值的解决方案，Beingrecognizedasthemostcompetentsupplier,被客户公认为最优秀的供应商，Beingseenasthecompanyeasiesttodobusinesswith.被客户视为最易于合作的公司。OURGUIDINGVALUES我们的价值观WearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueabilityandresponsibilitytocontribute,andeachhastheopportunitytoparticipate,growanddevelop.我们是融合了各民族文化及思想的大家庭。人是我们力量的主要源泉。我们每个人需要贡献自己独特的能力并肩负自己的责任，而每个人也都有机会参与、成长与发展。WeareboundtogetherasaTEAM

bytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.我们通过彼此的信任、共同的目标与相互的尊重团结一心成为团队。我们明白团队的胜利就是我们个人的胜利。我们言必出，行必果。WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.我们将客户交付的每一项任务都视为是他们对我们表达的信任。客户相信我们能提供解决方案以达到甚至超出他们的期望。Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.我们将人才、团队、创新及技术看作完善全球性管理的方法。我们坚持质量第一。领导层除了需要具备勇气之外，还必须不断改进。我们大家充满活力，迎接每一次新的挑战与机遇，争取在国际市场上占据领导地位。AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.我们作为社会的一员，密切关注社会与人民的利益。我们以诚经营，并力求保护员工、社会及客户的环境。OURJOURNEY我们的旅程Tocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.我们提供具备驱动、运作及控制功能的系统、产品及服务，为客户与股东创造价值，满足全球行走机械设备制造商的需要。OURFOURPOINTSOFSTRATEGY我们的四大战略重点CUSTOMERFOCUS以客户为中心Ensurecustomerintimacybytrulyunderstandingourcustomers’needswiththegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityandtotalvalue.与客户保持良好关系，真正理解他们的需求，在质量、革新、适应度及总体价值等各项领域中达到并超越客户的期望。Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.将我们的系统供给范围扩展到工程整体解决方案，并且成为任何产品来源的系统集合体。

Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpected

levelofSauer-Danfossproductandservicesupport.进行全球性客户支持，必要时在当地市场增加人员及生产设施以满足客户对萨澳－丹佛斯产品和维修服务的需求。PEOPLEANDORGANIZATION人员机构Withanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.我们重视团队合作，并力求使员工的能动性及才能得到充分发挥。Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.我们鼓励主动进取精神，同时也必须认识到冒险有时也会带来失败。我们提倡创新精神，知道只有以不同的方法才能将事情做得更好。Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,andensuringleadershipcontinuity.创建员工发展结构以扩展所有员工的知识面，使他们在各自的岗位上发挥各自的能力，加强我们整体组织的力量，并确保领导层的连贯性。OPERATIONALAPPROACH运作方式Createachangeenvironmentwherewesustainourcompetitiveadvantagebycontinuouslyreviewingandrenewingourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcostinallactivities.不断回顾并更新我们的业务流程、方法与技术，将运作成本降到最低，这样才能确保我们在日益变化的市场环境中都保持竞争力。Instillasenseofurgencyin,andresponsibilityfor,everythingwedotokeepusaheadoftheeverincreasingexpectationsofourcustomers.向员工慢慢灌输紧迫感与责任感，使大家认识到自己所作的每一件事都必须满足顾客日益增长的要求。FINANCIALPERFORMANCE财务状况Focusonshareholdervaluebydrivingbothtoplinegrowthandprofitability.将重点放在股东利益上，推动公司的发展与盈利。Achievecontinuousimprovementonthereturnsoneachandeveryinvestmentmade(machinetools,facilities,newproducts,distributionchannels,etc.).争取在每一项投资上不断提高投资回报率（机械工具、设施、新产品、分销渠道等）。OURDESTINATIONTobethepreferredglobalsupplierandpartnerinourchosenmarketsby:Providingthehighestvaluesolutionstoourcustomers,Beingrecognizedasthemostcompetentsupplier,Beingseenasthecompanyeasiesttodobusinesswith.

OURGUIDINGVALUESWearearichmixtureofPEOPLEofdiversenationality,cultureandthought.Thisdiversityisamajorsourceofourstrength.Eachindividualhastheuniqueability

andresponsibilitytocontribute,andeachhastheopportunitytoparticipate,grow

anddevelop.WeareboundtogetherasaTEAM

bytrust,commongoalsandmutualrespect.Weknowthatwhentheteamwins,weallwin.Wedowhatwesaywearegoingtodo.WetreatassignmentsfromourCUSTOMERSasexpressionsoftrust.Theycancountonustoprovidethemwithsolutionsthatmeetorexceedtheirexpectations.Wevaluepeople,organizationalfocus,innovationandtechnologyasthemeansofachievingglobalLEADERSHIP.Weinsistonqualityineverythingwedo.Besidescourage,leadershipdemandsnever-endingimprovement.Weareadynamiccompanythatembraceschangetoachievenewopportunitiesandleadourglobalmarkets.AsagoodCORPORATECITIZENwedemonstrateconcernfortheinterestsandwell-beingofourcommunities.Weconductourbusinesswithintegrityandinamannerwhichprotectstheenvironmentofouremployees,ourcommunityandourcustomers.OURJOURNEYTocreatevalueforourcustomersandshareholdersbyprovidingsystems,productsandservicesrelatingtopropel,workandcontrolfunctions,aswemeettheneedsofmobileequipmentmanufacturersglobally.OURFOURPOINTSOFSTRATEGYCUSTOMERFOCUSEnsurecustomerintimacybytrulyunderstandingourcustomers’needs

withthegoalofmeetingorexceedingtheirexpectationsinallareas,includingquality,innovation,flexibilityand

totalvalue.Expandoursystemsofferingsbyincludingtheengineeringofcompletesolutions,andactingassystemintegratorregardlessofproductsource.Supportourcustomersglobally,addinglocalstructuresandfacilitieswherenecessarytoprovidetheexpected

levelofSauer-Danfossproductandservicesupport.

PEOPLEANDORGANIZATIONWithanemphasisonteaming,organizearoundtheworktobedone,engagingtheflexibilityandtalentofallofouremployees.Rewardinitiative,recognizingthattakingriskswill,attimes,resultinfailure;andvalueinnovation,knowingthatonlybydoingsomethingdifferentwillweachievedifferent,andbetter,results.Createanemployeedevelopmentstructurethatexpandstheknowledgebaseofallemployees,growingthecapabilitiesofindividualsinallfunctions,buildingouroverallorganizationalstrength,and

ensuringleadershipcontinuity.

OPERATIONALAPPROACHCreateachangeenvironmentwherewe

sustainourcompetitiveadvantagebycontinuouslyreviewingandrenewing

ourbusinessprocesses,methodsandtechnologiestoachievelowesttotalcost

inallactivities.Instillasenseofurgencyin,andresponsibilityfor,everythingwedoto

keepusaheadoftheeverincreasingexpectationsofourcustomers.

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