飞利浦亚明平衡记分卡与核心流程介绍

P&Y

OverviewPhilips

&

Yaming

Lighting

Co.,

Ltd.GOP&Y

CreationP&Y

Main

ProductsWhereweare...P&Y

Vision

&

StrategyGLS

&

HAL.

LampCFL

Products节能灯HID

Products高强度气体放电灯Philips

and Yaming

Lighting

Co.,Ltd.

started

joint

venture

on

12

Nov.

1993.Total

investment

:

96.27mio

USDRegistered

Capital

:

32.09mio

USDPhilips

holding

:

60%Yaming

holding:

40%GLS

Factory

joined

in

JV

on

Oct.

1995ChinaMalu,ShanghaiGLS/

HAL

/

HIDHe

Tian

RoadCFL

factoryBeginning

of

the

next

yearVisionP&Y

wants

to

be

the

biggest

lighting

factory

in

the

worldwith

high

volume,

turnover,

profitability

and

market

share

bythe

year

2004

with

customers

longing

to

buy

our

productsand

services

and

with

best

customer

oriented

processes.Strategies•Products

with

better

quality

cost

ratio•Product

portfolio

with

good

brand

positioning

yieldingsufficient

brand

index•Best-in-class

processes

in

Innovation

to

Market,

DemandGeneration,

Order

Fulfillment

and

Customer

Service

leading

toreduction

in

cost

of

organization

(coo).•Manufacturing

excellence:

Outsourcing

and

mechanizationleading

to

reduced

cost

of

production

and

optimal

headcount•Apply

B.E.S.T.

framework

in

driving

for

excellenceP&Y

BBSFactory

BBS

/Control

ItemGOScorecardStrategic

Success

FactorPerformance

MeasureOwnerActual

'99Q1

'00ActBU

Q2

'00BU

Q3'00FinancialEconomic

Profit

RealisedUSD

mlnLudo1.74-3.97-0.831.15SalesUSD

mlnWang80234363IfoUSD

mln7.22.34.36.3Working

capital%age

of

activitiesPeter14.4%9.8%8.3%8.6%FSP

GLS

A60USD

(100

PCS)Rob12.8910.9810.8010.50Sales/WagebillMei8.038.158.648.47CashflowUSD

mlnPeter12.070.239.6012.53CustomersMarket

Share%age

HID

(by

quantity)Stella17.918.218.719%age

HID

(by

value)Stella37.53839.240%age

HAL

(By

value)Stella557.68.8Delivery

PerformanceICSLSharon98959898RLIPHelen95839595Complaints%age

resolved

in

21daHelen95959595Brand

IndexIndex

valueStella>1>1>1>1Customer

SatisfactionScoreStella9570>95>95BU

Q4

'00

Target

'033.19

10.1985

13010

13.007.8%

0.5%10.00

6.408.58

10.7610.03

21.9719.4

24.540.9

42.510

2098

9895

9595

95>1

>1>95

>95ProcessesMarketingNew

Product

launchStella111111Purchasing174.9011182819BOM

Saving5.24%5.9%7.0%7.0%7.0%4%40.82359434.544404040>DSOPurchasingSaving

on

total

BOM

Peter/Inge%

ofPurchasing

value

Peter/IngeSaving

on

NPR

(real+Bug)

Peter/IngeDPO

Peter/IngeSurvey

tools

score

Peter/Inge235558Cycle

Time%age

reductionCycle

Time

Measure25262114147Days

HID

DavidDays

CFL

Echo323514141477.67.54322ManufacturingDays

GLS

SharonSurvey

tools

score

FM4.64.75.566.57.5ITM4255.569Marketing11114LearningOrganisation

capabilityPQA

Paudit400700BEST

training000011434555QIC

participation3215323435>50Leadership

competenciesSurvey

tools

score

uan

Y/FredSurvey

tools

score

StellaPBE

SCORE

Dong

JMME1

LudoME2

Ludo%age

of

population

FM%age

of

population Li

ZJ0006612BACKControl

items

follow-up

table

(example)Philips

&

Yaming

Lighting

Co.,

Ltd.飞利浦亚明照明有限公司PYTQ002-04(02/00)Control

Items

Follow-up

Table

控制项目汇总跟踪表Dept

部门/Section

科室/Group

小组:成本降低COST

REDUCTION—W.S.10

HID

FACTORYHIDObjective工厂目标Y2K

Dept

Obj.2000年部门目标Improvement

Action改进行动Control

Item控制项Monthly/Quarterly

每月/每季度Owner负责人Traffic交通灯J1F2M3Q1A4M5J6Q2J7A8S9Q3O10N11D12Q4YTDCostreduction成本降低Big

lamp

m

aking:大功率成灯1.将附加值不高的工序交于供应商操作

Worthless

w

ork

finished

by

supplier灯芯产能提高

Raise

stemmakingP0%17%33%Bian,Z.RA0%0%0%0%0%0%2.减少装架焊点Reduce

w

eld

spot装架速度提高

Raise

w

eldingcap.P0%6.4%6.4%16%Song,JA0%0%0%0%6.4%6.4%MH-DT:金卤灯内胆1.新增一条包括接管、四头机封车和排气车的生产线，专用于生产MH250WAdd

one

more

production

line

includingtubulation,4-heads

pinch

machine

&exhaust

machine

to

produce

MH250W175/250W产能提高Enlargedcapacity

ofMH175/250WP0%0%0%100%Wang,YA0%0%0%0%0%0%2.改造一台机封车，并改造现有排气车生产小功率Add

one

pinch

machine

&

revamp

theexhaust

machine

for

LMH产能提高Raise

capacityP0%0%0%40%Wang

YuA0%0%0%0%0%0%3.改进喷涂车Revamp

endcoating

machine效率提高Raise

efficiencyP0%0%40%80%Chen,Z.XA0%0%0%0%0%0%4.新增及改进老练台Add

&

improve

the

seasoning

bench老练/排气产能比

Seasoning/pumpingP0.60.600.700.80SongBoA0.60.60.60.60.60.65.减少停机率Reduce

breakdow

n

time停机率Shutdow

n

timeP8%5%Wang,YA13%10%7%8%5%6%4%6.多岗位培训Operator-skill

trainning百分比PercentageP304050Shi,X.FA21%21%32%30%35%35%Key

ProcessP&Y

TQM

JourneyP&Y

PQAJourneyGO飞亚业务过程P&Y

Business

ProcessesITM产品创新ProductManagement产品管理Market

&

SalesPlanning市场和销售计划MarketingStrategy营销策略MarketStrategy市场战略MarketPlan市场计划ProjectRequire-

ment项目要求Purchasing&

Supply

SourceSelection采购和供应源选择strategies商品策略Pricing

BrandPositioningMarcom价格品牌定位ProductLaunching产品推出New

Product新产品Sales

Logistics

&

Order

Desk销售后援和定单处理OrderAcquisition定单获取Warehousing

&Distribution仓储Invoicing

&Collection开票和收款JV

Complaint

Handling公司抱怨处理Complain抱怨Settlement解决HR人事QualityManagement质量管理F&A财务IT信息技术OEMSources定牌来源Factory工厂HIDGLS/HALCFLMaterial材料SUPPO

RT

PROC

ESSES

支持过程Market市场Sub-Dea

经

d

分l

销

e

销e

商

a

商r

ls

ersReta

零i

售l

商ersPurchaseorder

&contract采购定单及合同Partner伙伴

BOM

3Perfer优选

BOM

40NPR

6Commercial商业

BOM

130NPR

483Suppliers供应商JV

Sales270Mio

RMB174

dealers180Mio

RMBExport

Sales324Mio

RMBOutsourcing外购EnvironmentManagement环境NLO

Order

NLO定单JV

Order公司定单MTP中短期计划Supply

of

goods供货Stock

Info库存信息Stock

Replenishment库存补充Orders定单Existing

Product现有产品Sales

Plan

Deployment销售计划展开Bill

of

landing提单Invoice开票Money收款Info/Reply

信息/回复NLO

Complaint

to

CRS

NLO抱怨入CRS系统公司销售队伍销售额2亿7千万元人民币500

sub-dealers

174个经销商PETSCO

Sales

500个分销商PETSCO销售额1亿8千万元人民币外销3亿2千4百万元人民币DEMAND

GENERATIO

N

PRO

C

ESS

需求产生过程O

RDER

FULFILLMENT

PRO

C

ESS

定单实现过程CUSTO

MER

CO

MPLAINT

PROC

ESS

顾客抱怨过程PurchasingrequirementCommodity

采购要求Market

plan市场计划New

product

concept新产品概念Purchasinginfo采购信息Design设计Info信息SUPPLIERCUSTOMERNLOSALESLOGIPLCCAPACITYPLANNINGLAMPS

&

C

OMPONENTSREQUIREMENT

PLAN

NINGSHORT

TERMPLANNING

LA

MPSSHORT

TERMPLANNING

COMPONEN

TSMED.

TERMPLANS

FOR

LAMPSMED.

TERMPLAN

FOR

COMPON

ENTSPROCUREMENTLOCALIMPORTINCOMINGINSPECTIONPROD.WAREHOUSEDISTRIBUTIONQCCOMPLAINT

ANALYSIS

ANDCORRECTIVE

ACTIONWARE-HOUSERECEIPTP&Y

CFL

FACTORY

PROCESSES*COMP.

ST

OCKP.O.3

Mon

th

FORE

CAST3Mo

nth

FORECASTCOMPONENTSAN

NUAL

PLANOTHER

COUNTRY

ORDEROE

MS

UP

PLI

ERQC*CLIP*OLT*F.G.

STOCK*VENDORRATING

SCORE*

RE

PL

Y

TIMELOGIST

ICSLOCAL

OR

DERHRQAF&ASUPPORT

PROCESSESFACI-LITYMAINT.*

DPPM*

DPPMPRODUCTMANAGEMENTP.O.3

Mon

th

FORE

CASTPLANNING

&

PROCUREMENT

PROCESSDELIVERY

PROCESSCOMP

LAINT

HANDLI

NGP

ROCE

SS*W.S.

CLIP*PPM*Pro

ductivi

tyMar.1994

Philips

&

Yaming

Lighting

Co.,

Ltd.

Established

合资公司签约成立Oct.

1996

HID/CFL

certified

ISO9002

HID和CFL工厂通过ISO9002认证Oct.

GLS

certified

ISO9002

GLS工厂通过ISO9002认证Jul.

1997

Launch

PQA-90

PQA-90启动Nov.

ISO14001

Certification

通过ISO14001认证Jun.

1998

ISO9001

Certification

通过ISO9001认证Dec.1999

PQA-90

Pre-peer

Audit

进行PQA-90同行预审Q4

PQA-90

Management

Assessment

PQA-90管理评审Q2

2000

PQA-90Peer

Audit

进行PQA-90同行审核Dec.2002

PBE

Assessment

PBE评审P&Y

TQM

Journey飞利浦亚明全面质量管理之路Leader领导Customers顾客Suppliers供应商People人员MANAGEMENTPROCESSP

O

L

I

C

YD

E

P

L

O

Y

M

E

N

TJul-Oct

20001.Follow

upcorrectiveactions2.Mgt.

Audit&

awardcertificateMay

20001.Action

list&

follow

up2.Peer

Audit3.

Apply

formgt.

auditJan-Apr

2000Dec

1999Action

list&

follow

upSupportevidencecollectionPre-peerAudit29

workgroupsset-up2nd

&3rd

self-assessment3.Company-wideawarenesstraining1.

LaunchPQA2.Awarenesstraining3.

Six

PQAteamsset-up4.

WriteMgt.

BriefingDocument5.1st

self-assessmentAug

97-Jul

99Aug-Nov

1999PQA

Certification

Journey1.Devi’stwotimesvisitAction

list&

follow

up4th

self-assessmentRewriteMgt.

BriefingDocumentApplyforpeer

audit5th

self-assessmentAction

list&

follow

upFriendlypre-peerauditJun

2000AssessmentDateUnit/NameAll

CategoriesCategory

1Category

2Category

3Category

4Category

5Category

6Assessment

1Dec.98P&Y631212155154Assessment

2Sept.99P&Y922320198184Assessment

3Dec.99P&Y10623232112225Assessment

4Apr.00P&Y132272723192511Assessment

5May00P&Y148333024232711Number

of

Elements

Scoring

Green200604010080140120160All

Categories

Category

1

Category

2

Category

3

Category

4

Category

5Category

6Ass.1

P&Y

Dec.98

Ass.2

P&Y

Sept.99

Ass.3

P&Y

Dec.99

Ass.4

P&Y

Apr.00

Ass.5

P&Y

May

00BackPQA

self-assessment

trendsBACKP&Y

Organization

ChartFactoryCCTechnical&ProductionSales&MarketingGM/DGMUnionChief

EngineerHID

GLS/HALEC

FactoryCFLAFD

FactoryStemWorkshop3HID

WorkshopNo.No.5WorkshopHPS-DT

Workshop

No.MH

Lamp&DT111China

southRegionChina

North

RegionChina

MiddleRegionGLS

WorkshopGlass

WorkshopNo.No.35F&APurchasing

DepartmentQDL/Facility/Maintenance

/IT

DepQDL/Log./Main/HRProduct

Mgt./

Project

Mgt./IEQDL/Log./Fac./Main./Tech.TrainiHR/Product

Mgt./

project

Mgt../IEChina

EastRegionMarketing

/

Sales

Logistics

Dep.Export

SalesSLE/PLEU

Assemble

WorkshopPL/SL

Burner

WorkshopQDL/Log./Fac./Main./COLSCHR/Product

Mgt./

ProjectMgt../IEHAL