高职国际英语第2册unit2b2u2final

Book

2Unit

2

-The

Office-

Text

(A)-

Text

(B)Book

2Unit

2

-

The

OfficePeople

and

issues

–

Text

(A)Text

studyBackground

informationWords

and

expressionsTextLooking

at

the

textWorking

with

wordsListeningListening

1Book

2Unit

2

-

The

OfficePersonal

view–

Text

(B)Text

studyBackground

informationWords

and

expressionsTextLooking

at

the

textWorking

with

wordsListeningListening

2Listening

3SpeakingTopicsOffice

equipmentOffice

etiquetteOffice

problemsDifferent

departmentsGrammarNominal

clausesProjectDesigning

a

posterwith

tips

for

office

etiquetteSkillsDefining

office

equipmentUnderstanding

office

languageTalking

about

people,

their

job and

giving

extra

informationWritingWriting

name

cards

andgiving

other

students

particularoffice

positionsGiving

reasons

for

the

choice

of positions

for

studentsBrief

summary

of

the

unitWarming

upPlease

have

a

quick

look

at

the

photos

and

name

the

articles

inthem

in

English.paper

clipnotepapernotebookdocument

rackWarming

uppaperpinprojectorletter

openerstaplerPlease

have

a

quick

look

at

the

photos

and

name

the

articles

inthem

in

English.Match

the

pictures

to

the

words

in

the

box.

Use

a

dictionary

if

youdon’t

know

thewords.Focus

photocopier

filing

cabinet

stapler

Match

the

pictures

to

the

words

in

the

box.

Use

a

dictionary

if

youdon’t

know

thewords.Focus hole

punch

overhead

projector flip

chart

Match

the

pictures

to

the

words

in

the

box.

Use

a

dictionary

if

youdon’t

know

thewords.Focus sticky

tape

digital

projector

computer

franking

machineNow

work

with

a

partner.

Say

what

you

do

with

the

office

equipment.FocusYou

can

…

with

a…make

holes

indocumentsmake

copies

of

adocumentfixdocumentstogetherrepair

documentspay

for

postage

fordocumentswrite

documentsstore

and

finddocuments

easilyshow

documents

on

atransparencyshow

documents

onacomputergive

a

talk

about

a

document

without

any

electrical

equipmentFocusfiling

cabinetflip

chartfranking

machine文件柜挂纸白板

邮资盖印机hole

punchoverhead

projectorphotocopiern.打孔机幻灯机复印机Focusstaplersticky

tapen.订书机胶带documentn.a

piece

of

paper

that

has

officialinformation

on

it

文件，文献postagen.charge

for

sending

letterstransparencyn.by

post

邮资，邮费幻灯片Western

office

and

business

etiquette:The

etiquette

of

business

is

the

set

of

written

and

unwritten

rules

ofconduct

that

make

social

interactions

run

more

smoothly.

Business

oroffice

etiquette

can

vary

significantly

in

different

countries,

which

isinvariably

related

to

their

culture.

A

notable

difference

betweenChinese

and

Western

business

etiquette

is

conflict

handling.

Chinesebusinesses

prefer

to

look

upon

relationship

management

to

avoidconflicts

—

stemmed

from a

culture

that

heavily

relies

on

Guanxi.While

the

West

leaves

resolution

of

conflict

to

the

interpretations

oflaw

through

contracts

and

lawyers.Text

study

(A)

Background

information

Words

and

ExpressionsTextbody

piercing:It

is

a

form

of

body

modification,

the

practice

of

puncturing

or

cuttinga

part

of

the

human

body,

creating

an

opening

in

which

jewels

maybe

worn.

The

reasons

for

piercing

or

notpiercing

are

varied.

Some

people

pierce

forreligious

or

spiritual

reasons,

while

otherspierce

for

self-expression,

for

aesthetic

value,to

conform

to

their

culture

or

to

rebel

againstit.

Some

forms

of

piercing

remain

controversial,

particularly

whenapplied

to

youth.

The

display

or

placement

of

piercings

have

beenrestricted

by

schools,

employers

and

religious

groups.Text

study

(A)

Background

information

Words

and

Expressions

Textetiquetten.the

formal

rules

for

politebehaviour

in

society

or

in

aparticular

group

礼仪the

ropes诀窍excitementn.the

feeling

of

being

excited兴奋，激动co-workern.people

you

work

with

同事authorityn.power

or

right

权力，权威Text

study

(A)Background

informationWords

andExpressionsTextmaten.friend

朋友，伙伴chewv.eat

咀嚼gumn.chewing

gum

口香糖popv.burst

or

make

something

burst,with

a

short

explosive

sound砰的一声爆裂bubble

gum泡泡糖Text

study

(A)Background

informationWords

andExpressionsTextdignifiedadj.having

or

showing

dignity尊严的，高贵的appropriateadj.proper

合适的flip

flops人字拖sneezev.打喷嚏tattoon.a

picture

permanentlymarked

on

your

skin

usinga

needle

and

ink

纹身Text

study

(A)Background

informationWords

andExpressionsTextpiercingn.a

hole

made

in

skin

for

a

ring身体穿孔neatadj.tidy

and

carefully

arranged整洁的awareadj.conscious,

having

knowledge有意识的indicatev.show

表明，显示disturbv.make

someone

feel

worriedor

upset

使烦恼，使担心Text

study

(A)Background

informationWords

andExpressionsTextlowerv.put

down

降低，减低wheneverconj.every

time

每当cubiclen.a

small

screened

space小隔间，格子间criticaladj.very

important

至关重要的mannersn.social

behaviour社交行为，礼貌Text

study

(A)Background

informationWords

andExpressionsTextcourtesyn.polite

behaviour

or

act

礼貌maintenancen.the

repairs,

painting

etc.that

are

necessary

to

keepsomething

in

good

condition维修，维护appreciationn.gossipv.French

friesa

feeling

of

being

grateful感激，感谢talk

about

other

people’sbehaviour

and

private

lives说长道短，传播闲话炸薯条Text

study

(A)Background

informationWords

andExpressionsTextIndianadj.relating

to

India

印度的dispose

(of)v.get

rid

of

去掉，清除contributev.help

to

bring

about有助于，促成tensionn.strained

state紧张状态，紧张局势spillv.allow

liquid

etc.

to

fall

or

runout

of

a

container

accidentally（使）溢出，溅落Text

study

(A)Background

informationWords

andExpressionsTextreplacementn.a

newer

or

better

one替换物，替代品refrigeratorn.电冰箱recyclev.use

again

in

a

newform（废物）重新利用staplen.订书钉printern.打印机issuen.matter

问题，争议Text

study

(A)Background

informationWords

andExpressionsTextText

study

(A)Background

information

Words

andExpressions

TextIn

the

OfficeHow

should

you

behave

when

you

start

your

first

job?

What

isthe

correct

office

etiquette?

The

following

tips

may

help.

Somemay

seem

obvious,

some

not

so.Asking

questions.

You’re

new

and

everybody

knows

that

and

they

are

usually

very

helpful,

even

eager

to

“show

you

the

ropes”.

It’s

better

to

do

something

right

the

first

time

than

have

to

do

itagain.sleep

welllastexcitement.

Get

tonightknowwith

theyour

co-workers

and

whattheir

interests

are.

You

could

use

yourlunch

hour

for

this.Work

out

who

has

the

authority

to

give you

work

to

do

and

who

is

just

trying to

have

you

do

theirs.Smile

a

lot

and

be

friendly,

even

though

you

probablydid

notText

study

(A)Background

informationWords

andExpressionsTextDon’t

complain

about

your

boss,

your

office

mate

or

any

co-workers.Arrive

early,

not

just

on

the

first

day

and

don't

be

the

first

toleave

at

the

end

of

the

day.Chewing

gum

and

popping

bubble

gum

in

front

of

co-workersis

neither

cool

nor

dignified.Wear

appropriate

office

clothes,

for

example

correct

shoes,not

flip

flops.Text

study

(A)Background

informationWords

andExpressionsTextDo

not

cough

or

sneeze

in

anyone's

direction.

Use

ahandkerchief

if

possible,

and

then

say

"Excuse

me".Do

not

show

any

tattoos

or

body

piercing

that

you

might

have.Be

neat

and

clean.

Be

sure

to

take

a

shower

regularly.Show

respect

for

other

people’s

workspace.

Knock

beforeentering

and

do

not

read

any

correspondence

lying

onsomebody’s

desk.Try

to

interrupt

others

as

little

as

possible

and

alwaysapologise

if

you

interrupt

a

discussion,

someone’s

concentrationor

other

activity.Text

study

(A)Background

informationWords

andExpressionsTextBe

aware

of

how

loudly

you

may

be

speaking.

Do

you

noticethat

people

down

the

hall

comment

on

your

conversations?That

might

indicate

your

voice

is

too

loud.Telephoneetiquette

at

the

office

is

very

important

becauseif

your

voice

is

too

loud

or

the

conversation

is

somethingprivate,

it

can

disturb

those

around

you.

Consider

closing

youroffice

door

and

lowering

your

voice

whenever

speaking

inperson

or

on

the

telephone.

If

you

work

in

a

cubicle-typeworkspace,

it

is

even

more

critical

to

be

aware

of

this.Text

study

(A)Background

informationWords

andExpressionsTextIt

is

important

to

be

honest

at

all

times.Good

manners

and

etiquette

means

showing

respect

and courtesy

at

all

times

and

with

everybody.

Therefore,

treatyour

co-workers,

cleaners,

maintenance

people

and

otherswith

respect

and

courtesy.Show

appreciation

for

any

help

offered

to

you.Be

helpful

and

show

cooperation

with

your

co-workers.Keep

personal

telephone

conversations

and

emails

short.

The

best

way

to

being

treated

as

a

professional

at

work

isto

keep

all

workplace

conversations

professional.Text

study

(A)Background

informationWords

andExpressionsTextSharing

professional

information

is

wonderful;

gossiping

isnot.When

eating

at

your

desk

or

in

shared

areas,

as

great

asFrench

fries,

Chinese

food,

and

Indian

food

are,

their

smelldoes

not

mix

well

with

a

professional

atmosphere.

It

is

also

agood

idea

to

dispose

of

empty

food

containers

and

otheritems

where

they

won't

contribute

negatively

to

the

officeatmosphere.Text

study

(A)Background

informationWords

andExpressionsTextUse

shared

areas

with

respect

and

courtesy.

Workplace kitchens

can

be

the

biggest

source

of

co-worker

tension. Some

basic

business

etiquette

tips

are

to

wash

and

returnall kitchen

items

to

their

proper

place,

clean

anything

you

have spilt

(this

is

not

the

job

oftheoffice

cleaners!),

and

wipe

any surfaces

and

tables

as

needed.Help

maintain

supplies

needed.

If

you

use

up

the

last

drop

ofmilk,

either

tell

the

person

responsible

for

supplies

or

buy

areplacement.Text

study

(A)Background

informationWords

andExpressionsTextWhen

leaving

food

items

in

a

shared

refrigerator,

mark

all

itemswith

your

name

and

date.

Remove

allitems

at

the

end

of

your

working

weekand

throw

away

or

recycle

emptycontainers.Keep

your

personal

workspace

cleanand

neat

at

all

times.Leave

the

photocopier

in

working

condition

and

be

sure

to

takeback

that

stapler

that

you

borrowed

with

at

least

a

few

staplesleft

inside.Text

study

(A)Background

informationWords

andExpressionsTextWhen

you

use

up

paper

in

the

printer,

put

more

in

it

for

thenext

person.If

a

machine

jams,

take

time

to

undo

the

jam

or

to

tell

theproper

person

to

attend

to

it.Keep

cool

when

the

office

atmosphere

gets

“hot”.

Try

to

clearup

any

issues

before

they

get

out

of

hand.

Take

a

moment

andthink

clearly

about

what

you

want

to

say

in

a

“sensitive”situation.Text

study

(A)Background

informationWords

andExpressionsText1.

You

should

ask

whereropesare.3.

Don’t

talk

too

loudly

on

thephone.4.

Only

make

3-5

private

emails

aweek.Looking

at

the

textDirections:

Read

the

statements

and

tick

the

correct

box.Rightthe

[

]Notinthe

text[

]2.

Only

arrive

early

on

the

1st

day.

[][

][

][

][

][

]Wrong[

√

][

√

][

√

][

√

]Task

1Task

2Task

3If

you

eat

chips

or

pizza

in

the office,share

it.Clean

the

officekitchen

afterusing

it.If

youbreak

thephotocopier,fix

it.Never

use

the

paper

in

the printer.RightWrongNotinthe

text[][][

√][√][][][][√][][][][

√]Looking

at

the

textTask

1Task

2Task

3Directions:

Choose

the

best

answers.Useyourlunchhourto

a

.talk

to

the

people

you

work

withredo

the

things

you

did

wrong

in

the

morningThe

reason

you

should

not

chew

gum

is

that

b

.it

is

cool b.

it

is

not

professionalLooking

at

the

textTask

1Task

2Task

3Looking

at

the

textIf

you

have

a

cold,

you

should

a

.use

a

handkerchief

stay

at

home

as

you

do

not

want

to

give

your

cold

toother

peopleIf

youinterrupta

discussion,you

could

a

.stop

somebody

from

concentratingapologise

for

the

discussionIf

you

work

in

an

open-plan

office,

you

should

b

.speak

on

the

phonespeak

quietlyTask

1

Task

2

Task

3Looking

at

the

textIf

you

use

up

the

last

drop

of

milk,

you

should

a

.tell

somebodydrink

your

coffee

blackYoushould

always

write

your

name

on

b

.the

fridgeyour

food

in

the

fridgeInadifficultsituationyou

should

b

.open

the

windowthink

before

you

say

anythingTask

1Task

2Task

3Looking

at

the

textDirections:

Answer

these

questions.Why

should

you

ask

questions

when

you

are

new

at

a

job?You

shouldask

questions

when

you

are

new

at

a

jobbecausepeople

want

to

help

and

it

is

better

to

do

something

right

thefirst

time

than

have

to

do

it

again.Why

do

you

think

you

should

not

show

any

tattoos

or

body piercing?

You

should

not

show

any

tattoos

or

body

piercing

because

it

is

not

professional.Task

1Task

2Task

3Looking

at

the

textWhy

should

you

keep

your

voice

down?

You

should

keep

your

voice

down

because

it

can

disturb

those

around

you.

Why

do

you

think

you

should

remove

all

your

food

out

of

the fridge

at

the

end

of

your

working

week?

You

should remove

all

your

food

out

of

the

fridge

at

the

end

of

your

working

week

because

it

might

start

to

smell

by

Monday.

Task

1Task

2Task

3Directions:

Find

the

words

in

the

text

that

mean

the

same

asthese

words.Working

with

wordsmaybematters

place

of

workwithin

an

officeproperpost

probably

appropriate

correspondence

issues

workspace

Task

1Task

2Working

with

wordssay

sorrypassageimportantpolite

behaviourtopbehaviour

apologise

hall

critical

courtesy

surface

etiquette

Task

1Task

21.

These

talks

are to

the

future

of

our

company.2.

A

business

letter

needs

to

be

written

in

a(n)style.Directions:

Use

the

words

from

the

last

exercise

to

fill

in

thegaps

in

these

sentences.Working

with

wordscriticalappropriate3.Ourkeycustomerwill

probably

place

two

big

orders

withus

this

month.Task

1Task

24.

All to

the

key

customers

must

be

read6.

Ifyour is

not

big,

you

can

always

use

theconference

room

for

your

meetings

with

the

customer.correspondenceby

the

boss

before

being

posted.5.Youshoulddiscussany

issues

that

worry

you

withyour

boss.workspaceWorking

with

wordsTask

1Task

2Mike

Canning’s

storyDirections:

Listen

to

the

first

part

of

the

recording

and

choose

thecorrect

words.I

wentstraight

from

school

to

a

job

in

an

IT

b

.a.

shop b.

firm c.

industry

My

job

was

to

get

the

post

ready

for

a

and

tomake

sure

the

printer

had

enough

paper

in

it.a.

collection b.

collect c.

contactListeningListening

1

Listening2 Listening

33.Iliked

a

withcustomersandlearninghowto

them.dealing;

advisetalking;

helpwalking;

entertainListeningListening

1Listening2Listening

3

My

boss

was

a

good

employer

and

the

pay

and

a

were

very

fair.conditionsatmospherecompetitions

Healsosentmetocollege

c

where

I

learnt

alot

about

computers.a.

partly b.

sometimes c.

part

timeListeningListening

1Listening2Listening

3Mike

Canning’s

storyDirections:

Now

listen

to

the

rest

of

the

recording

and

decide

if

thesesentences

are

right

or

wrong.Right

Wrong][

][

][

]1.

The

new

company

made

chains.

[

]2.

The

new

company

started

havingspecial

deals.3.Mr.

Findlay’s

firm

enjoyed

thecompetition.4.

Mike

became

unemployed

beforeChristmas.[

√

][

√[

√

][

√

]ListeningListening

1

Listening2 Listening

3RightWrong5.

He

was

out

of

work

for

threemonths.He

enjoyed

working

in

the warehouse.He

works

at

night.The

other

people

are

friendly.9.

He

works

in

a

dead

end.10.

He

wants

to

go

back

to

thecomputer

business.[√][][][

√][[√]][[

√]][

][

√

][

√

][

]ListeningListening

1Listening2Listening

3ListeningListening

1

Listening2 Listening

3Mike

Canning’s

storyDirections:

Answer

these

questions.Where

was

Mike’s

first

job? He

got

a

job

in

a

small

IT

company/firm.

What

was

involved

in

his

first

job? His

first

job

was

to

get

the

post

ready

for

collection

and

to

make

sure

the

printer

had

enough

paper

in

it.

ListeningListening

1Listening2Listening

3Why

was

he

fired?Because

his

firm

couldn’t

compete

with

the

competitor.

What

do

you

think

Mike

meant

by

“last

in,

first

out”?

He

was

the

last

person

to

be

employed

so

he

was

the

first

person

to

be

fired.

What

was

his

second

job? He

worked

as

a

packer

in

a

warehouse.

job

interview:A

job

interview

is

a

process

in

which

a

potential

employee

isevaluated

by

an

employer

for

prospective

employment

in

theircompany,

organization,

or

firm.

A

typical

jobinterview

has

a

single

candidatewith

between

one

andrepresenting

the

employer;threethesupervisor

of

the

employee

ismeetingpersonspotentialusuallyinvolved

in

the

interview

process.

A

largerinterview

panel

will

often

have

a

specializedhuman

resources

worker.

While

the

meetingcan

be

over

in

as

little

as

15

minutes,

jobinterviews

usually

last

less

than

two

hours.Text

study

(B)

Background

information

Words

and

Expressions

Textapplication

for

employment:An

application

for

employment,

job

application,

or

application

form

isa

form

or

collection

of

forms

that

anindividual

seeking

employment

applicant,must

fill

out

as

part

of

the

process

ofinforming

an

employer

of

the

applicant’savailability

and

desire

to

be

employed,

andpersuading

the

employer

to

offer

the

applicant

employment.Applications

usually

ask

the

applicant

at

the

minimum

for

name,phone

number,

and

address,

in

addition

to

previous

employmentinformation,

educationalbackground,

emergencycontacts,

references,as

well

as

any

special

skills

the

applicant

might

have.Text

study

(B)Background

information

Words

and

Expressions

Textrejectionn.the

act

of

not

acceptingsomething

拒绝qualificationn.a

skill,

personal

quality,or

type

of

experiencethat

makes

you

suitablefor

a

particular

job资格，合格性positionn.job

职位experiencedadj.having

the

experience有经验的Text

study

(B)Background

informationWords

andExpressionsTextinformv.tell

通知pyjamasn.clothes

you

wear

inbed

睡衣interviewn.an

oral

examination

ofapplicants

面谈，面试researchv.study

a

subject

in

orderentailv.to

find

out

more

研究involve

牵涉，需要Text

study

(B)Background

informationWords

andExpressionsTextperkn.something

that

you

getfrom

your

work

inaddition

to

your

wages额外津贴monthlyadj.happening

every

month每月的extremelyadv.very

非常，十分commitmentn.hard

work

and

loyalty献身assurev.promise

保证Text

study

(B)Background

informationWords

andExpressionsTextresignationn.leaving

a

job

voluntarily辞职promotev.give

someone

a

higherposition

提升，晋升financen.the

management

ofresponsibleadj.money

财政，金融in

charge

of

负有责任的suppliern.seller

供应商Text

study

(B)Background

informationWords

andExpressionsTextJanet

Meller’s

First

JobI

was

so

happy

when

I

left

college.

I

was

about

to

step

into

the

real

world,

the

world

of

work.

That

was

six

months

ago.Then

came

the

time

of

writing

letters

of

application.

I

don’tknow

how

many

letters

I

had

written

to

different

companies.

Ieither

got

no

reply

at

all

or

rejections

like

“We

regret

to

say

thatyou

do

not

have

the

necessary

qualifications

for

the

position”or

“We

are

looking

for

somebody

older

and

more

experienced”or

“We

are

sorry

to

inform

you

that

the

position

has

alreadybeen

filled”.

This

was

a

very

frustrating

time,

not

just

for

me

butalso

for

my

family.Text

study

(B)

Background

information

Words

andExpressions

TextI

walked

around

the

house

in

my

pyjamas.

“What

is

thepointofgettingdressed?

Nobody

wants

to

see

me.

I

ama

loser.”

wasmy

answer

to

my

parents’

comments

on

my

attitude.But

finally

I

was

invited

for

an

interview.

The

job

was

for

theposition

of

Personal

Assistant

to

the

Sales

Manager.

The

jobsounded

interesting

and

I

was

so

excited.Text

study

(B)Background

informationWords

andExpressionsTextBefore

I

went

for

my

interview

with

Bleak

and

Bleak

Ltd.,

Iresearched

the

company

on

the Internet

and

talked

to

a

fewpeople.

This

way

I

found

out

a

lot

of

information

about

thecompany.

This

strategy

worked

very

well

and

after

theinterview Mr.

Timms,

the

Personnel

Manager

offered

me

theposition

on

the

spot.

He

explained

what

the

job

would

entailand

how

many

hours

my

working

week

consisted

of

and

whatmy

salary

would

be.

He

went

on

to

tell

me

that,

although

thesalary

sounded

low,

there

were

a

lot

of

perks

that

went

withthe

position.

He

mentioned

lunch

vouchers

and

a

free

monthlybus

pass.Text

study

(B)Background

informationWords

andExpressionsTextI

was

delighted

and

went

home

to

tell

my

family

the

goodnews.

But

I

soon

discovered

that

my

new

boss,

Thomas,

workedextremely

hard

and

never

left

the

office

before

9

p.m.

Heexpected

the

same

degree

of

commitment

from

his

employees.I

explained

to

my

mother

that

I

would

not

be

home

before

tenin

future.

She

told

me

that

this

was

not

right

and

advised

me

tospeak

to

Mr.

Timms

about

it

but

I

felt

I

couldn’t.Text

study

(B)Background

informationWords

andExpressionsTextBut

after

a

month

I

was

so

tired

that

twice,

on

my

journeyhome,

I

fell

asleep

on

the

bus

and

missed

my

stop.

That

waswhen

I

decided

to

talk

to

Mr.

Timms.He

assured

me

that

he

would

talk

to

Thomas.

He

also

offeredto

move

me

from

the

sales

department

to

the

quality

assurancedepartmentbut

only

in

the

position

of

secretary.

He

told

me

toconsider

his

offer

over

the

weekend.

On

Monday

when

hecalled

me

into

his

office

I

told

him

my

decision.

I

had

discussedthe

problem

with

my

family

and

decided

to

hand

in

myresignation.Text

study

(B)Background

informationWords

andExpressionsTextA

week

after

I

left

my

position

I

got

a

new