国开电大本科《管理英语3》在线形考(单元自测7)试题及答案

国开电大本科《管理英语3》在线形考章宪白測7试寂&答案说明：测试中共有6道随机题，其中有5道选择题和1道完形填空题；均可以从下面题库中找到试题及答案。一、选择填空—HOWiseverythinggoing?— ,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.YoucanjustlookAsyoucanseePIeasejustlookaround［答案］B—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.— ,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell-it'soursitepolicy.GoodYou'rewelcomeCertainly［答案］C'— aboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.WhafstheplanWhat'sbedoingWhat'sbeingdone［答案］C—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.—Right,ofcourse. fllgetonitrightaway.Igotitnow.Iunderstandperfectly.偌案］A—What’Sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?— thequalityofthematerialhasnotalwaysbeenuptostandard.IbelieveFmafraidIthink偌案］BAChinesecompanyisgoingto overthewell-knownJapanesecompanyTOSHIBACorporation.gettaketumI律案］BApplealmostlostitsdominanceinthesmartphonemarket itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.whenthatwhere［答案］AI'mgoingtohavea withMarkaboutthisissuetomorrow.speechsentenceword［答案］CLet’Sgo thereportsonthelatestwork.overwithto［答案］ANotonly manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.wasarewere［答案］COurnewschoolbuildingis construction.underinhaving倦案］APropercontrolsthatshould developedaspartofroutinesafetyprocedureswerenotinplace.hasbeenhavebeenbeI答案IBTheproductsofthiscompanyarealways tostandard,theyhaveverystrictqualitycontrolprocess.closedownup［答案］CThenthesituation worsebyhumanerrorbecauseofthelackofpropertraining.waswasmadehasbecame［答案］BUnluckily,someQualityManagementSystemfailures headlines.domakedoesmakedonotmake［答案］A二、翻译为下面的句子选择正确的翻译（每题10分）。操作提示:通过题干后的下拉框选择题目的正确答案。Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.质量控制是一系列确保提高产品质量的服务行为。质量控制是确保和提高产品和服务质量的一系列行为。质量控制是一系列确保和提高产品质量及服务的行为。［答案］CThegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfbrtheconstantimprovementofmanufacturingprocesses.统计质量控制的冃标在于收集数据以便不断地改进制造工艺。统计的目标在于质量控制，收集数据以便不断地改进制造工艺。统计质量控制的目标在于收集数据，不断地允许改进制造工艺。【答案］A3.1nvolvement,participation,andteamworkarcseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.员工介入、员工参与以及团队合作是绝对的“必须有的东西",如果要创造高质量的工作环境。如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。I答案］C4.1twasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。美国的制造业工厂在1970年代发现质量控制是一个重大问题己经很晚了。1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。【答案1C5.Doorwaysoffernogreaterprotectionthananyotherarea.出入口的保护作用比其他区域的更强大。出入口的保护作用不比其他区域强大。出入口的保护作用不能与其他强大区域相比。［答案］B二、听力理解点击听对话录音，根据对话内容判断正误(每题1()分)。TASK4TEST.MP3操作提示:句子正确选择下拉选项框为T;句子错误选择下拉选项框为F。Mikeismetbyanengineerattheconstructionsite.偌案］FTheconstructionsitedoesn'tlookverybusy.［答案］FMikedoesn'tinspectthewholeconstructionsite.［答案］T4.1tisnotthefirsttimetheconstructionsitebeinginspected.［答案］T5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.［答案］T二、听力理解听对话录音,根据对话内容，找出COLUMNA中的各方是如何应对产品质量问题的(每题1()分)。TASK3TEST.MP3操作提示:通过下拉框选择题目的正确答案。COLUMNACOLUMNBCustomers{Tryingtounderstandandsolvetheproblem;Talkingtothes叩plier;MakingcomplaintstotheStore；Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager)Thestore{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;ReDortin£thequalityproblemtothemanager)Thepurchasingdepartment{Tryingtounderstandandsolvetheproblem;Talking10lheSUpplier；Makimcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager)Themanager(TryingtounderstandandsolvetheDroblem；Talki哗tothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager)Frank{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintslothestore;Offeringcustomersanexchangeorafullrefund；Reportingthequalityproblemtothemanager}二、听力理解听对话录音,根据对话内容完成下方题目(每题1()分)。TASK3TEST,MP3o操作提示:通过题干后的下拉框选择题目的正确答案。I.Whatistheproducttheyaretalkingabout?Skirts.Shirts.Materials.【答案］BWhatistheproblemwiththeproduct?Quality.Color.Quanlity.【答案］AWhofirstfindsouttheproblem?Thesupplier.Thecustomer.Thestore.【答案IBWhofirstreceivesthecustomer'scomplaints?Thesupplier.Themanager.Thestore.［答案］CWhatisthesourceoftheproblem?Thepurchasingdepartment.Thestore.Thesupplier.［答案］C二、完型填空(每空10分)。操作提示:通过题目中的下拉选项框选择恰当的词语补全填空。TotalQualityManagement(TQM)TotalQualityManagement(TQM)isa(comDrehend;COmprehensive；comDrehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in)ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{OT;and;as)maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including［schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement(trom；to;at}thecustomer'spointofview.二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确(T)还是错误(F)。(每题10分)NOTABLEQUALITYMANAGEMENTFAILURESAQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmel,customersmightbeupsel;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.Herearethreecasesoffamousqualitymanagementfailures:3MILEISLANDTheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.FORDPINTOTheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.auloindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.IPHONE4ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall-notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa"voluntary''recalltocorrecttheproblem.Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.操作提示:句子正确选择下拉选项框为T;句子错误选择下拉选项框为Fo1.Acompanyshouldprovidewelldesignedproducts」答案］TAcompanyshouldplacecompany'sinterestatthefirstplace.［答案］FAcompanyshouldreducetheamountofwaste」答案］TAcompanyshouldsatisfyallemployees'requirements.案］FAcompanyshouldproducequalifiedproducts」答案］T二、阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）THEHISTORYOFQUALITYCONTROLQualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDcming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whcnthepost-warworldreturnedtoregularmanufacluring.Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Inslead,heproposedaprocessknownas'statisticalqualitycontrolMtwouldusecloselymonitoredperfbnnancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdakithatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsiblefbrqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingcnvironmcnt.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage?Hebelievedthatstrongleadershipledtoamotivatedworkforce.Ifstrongleadershipisthetermformanagersinaqualityenvironmenl,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappeneda