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HumanResourceTrainingandMa,ShaozhuangPhD,AssociateProfessor1stLastsessionGroupCase2ndTrainingandWhyAlibabalaunchRotationProgramandcutnew上周末,阿里宣布了一项管理层轮岗计划,涉及22名中管理,调动阿里巴巴旗下全部子公司。与宣布换岗同步,阿里称年将只净增名员工。200人限招数字远远低于该往年的招聘规模。2009年,阿里招聘员工5000多人;年和年的招聘也维持在上规模。目前,阿里员工已超过2.5万人。此前,阿里已悄悄清退了大多数实习生,阿里称,今天阿里巴巴的局面,提升发展内部员工的潜力远比招的外部新人重要得TrainingandTrainingandeducationempowerthesustainabledevelopmentofindividualandorganization---MATrainingandTrainingistheprocessbywhichindividualschangetheirskills,knowledge,attitudes,and/orbehavior(RobbinsandDeCenzo,1998)fordesiredlevelofDevelopmenttypicallyreferstolong-termgrowthandlearning,directingattentionmoreonwhatanindividualmayneedtoknowordoatsomefutureWhiletrainingfocusesmoreoncurrentjobdutiesorresponsibilities,developmentpointstofuturejobHumanAmericanEconomicReview“InvestmentinHumanCapital”in1961byNobelPrizewinningeconomistThreW.SchultzHumancapitalisthecollectionofcapabilities(skills,experience,andknowledge)oftheindividualsrequiredtoprovidesolutionstocustomers.Theconceptofhumancapitalrecognizesthatthequalityofemployeescanbeimprovedbyinvestinginthem.Theeducation,experienceandabilitiesofanemployeehaveaneconomicvalueforemployersandfortheeconomyasawhole.HumanResourcesDevelopmentisaframeworkfortheexpansionofhumancapitalwithinanorganization.HumanResourcesDevelopmentisacombinationofTrainingandEducationthatensuresthecontinualimprovementandgrowthofboththeindividualandtheorganization.HumanResourcevs.HumanThishumanresourcecanbetransformedintoHumancapitalwitheffectiveinputsofeducation,healthandmoralvalues.Thetransformationofrawhumanresourceintohighlyproductivehumanresourcewiththeseinputsistheprocessofhumancapitalformation.HumanResourcevs.HumanThetangiblefinancialcapitalisaneffectiveinstrumentofpromotingeconomicgrowthoftheTheintangiblehumancapital,isaninstrumentofpromotingcomprehensivedevelopmentofthenationbecausehumancapitalisdirectlyrelatedtohumandevelopment,andwhenthereishumandevelopment,thequalitativeand tativeprogressofthenationisinevitableThepainsofa -made2$slippers(拖鞋)inAustraliaTalentManagementandLearningTalentmanagementreferstotheprocessof andintegratingnewworkers,develoandretainingcurrentworkers,andattractinghighlyskilledworkerstoworkforyour LearningOrganizationisanorganizationthatfacilitatesthelearningofallitsmembersandconsciouslytransformsitselfanditscontext.CaseStudyServiceMasterIndustriesInc.TrainingandWhyPaytoItisabasicprincipleandphilosophyofhowororganizationtreatemployeesanddefinetherelationshipbetweenemployeeandemployer?Cost( nel)?Investor(humancapital)?Resources(humanresource)?Partnerorassociate?FedEx’straininganddevelopmentinReasonstoPayforDevelopemployeetoplishstrategicNochoice(laborscarcityordeficienteducationalFirm-specifichumanTogiveitselfanincentivetouseworkersproductivelyandGiftexchangeandEmployeesreciprocate回报giftwithloyaltyand“Training”presupposesTrainingisgoodwaytoenhancecommunication,reachconsensusandleadchange!!!!!Changepaniestraining,e.g.GE’sWhataretrainingWhataretraining’saveragetraininghours“Optimal”investmentintrainingcanbeacompetitivegameIfyourcompetitorsareunderinvestingingeneraltraining,youwillbemorereluctanttoprovideextensivetrainingforfearoftheir“creamskimming”yourwork ,unlessyoucanotherwisebindtheemployeestotheorganization.Screening(basedon“trainability”andCareerBroadjobdesign;Payforknowledgeand/orDressitupasTrainpeopleinBondingwithteamwork,ownershipandTHEMAKE/BUYHowSpecific/GeneralIstheHowImportantIsHowImportantIsItThatSupplyBeWhatIsTheQualityofExternalyzingTrainingTraining TrainingNeeds
TrainingNeedsAssessingCurrentEmployees’Training ysis:adetailedstudyofajobtoidentifythespecificskillsrequired. ysis:verifyingthatthereisathatdeficiencyshouldbecorrectedthroughtrainingorthroughsomeothermeans(suchastransferringtheemployees)AssessingCurrentEmployees’TrainingAssessmentCenterIndividualAttitude
Methodsfor
Performance TypesofUpgrade:“Hard”vs.“Soft”-ManagementorLeadershipDevelopment/Mentoring Can’tDovs.Won’tCan’tDo:--aboutLackofclearinstruction(whattodoandLackofjobaidsorLackofrelatedknowledgeandTrainingistheWon’tDo:--aboutLackofmotivationorTheemployeecoulddoagoodjobiftheywantedto.Trainingjustwon’tfixtheproblems.Unconsciouspetence
competence-
(weeks,months,al AssessingEmployees’TrainingNeeds:whatactiontobe631852974Under Normal SuperiorActionsNeedtobeCoach/DevelopToimproveandmovetowardsfull
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MoveOutUnder Normal SuperiorInitialIdentificationoftheHIPOs-HighPotentialPerformancetrackrecordshowscertaintypesofplishments(bestresultsinparticularareas)’sstatedaspirations渴望Earlystrengthshownin“musthave”competenciesforthecareerpathExpressionofrelevant“lifeinterests”Demonstrationof“activelearner”characteristicsIfatentry,seenaslikelytosucceedatleast2levelsupinthecareerpath,givenproperdevelopmentsupportTrainingFormalFormalReviewandFeedbackExposureExposuretoSeniorManagementSponsoredActionActionDevelopmentalWhatIhear,IWhatIsee,IWhatIdo,IPurposeofOrientationHelpsNewFeeleandAt
KnowWhatIsExpectedinWorkand
BegintheTheOrientation
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and
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%ofpeopledescribingtheeventasakeydevelopmentalexperienceMajorLineBusinessturnarounds(力挽狂澜 Buildingorevolvinga JVs,aliances,mergersor Businessstart- -Significantotherpeople(一个好汉三个帮-Specialprojects,consultingroles,staffadvisory-Developmentandeducational-Source:M.McCal&G.Holenbeck, GlobalExecutives,HarvardBusinessSchoolPress,Counselingvs.Coachingvs. Focus KeySkills劝劝 After Current Mostly Listen,SolveMainstreamOn- Mixof&Future
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TeachSetGoals,Listen,SolveProblems,GiveFeedback,指 指
Mostly TeachSetGoals,Relationship,CareeradviceGoodCounselingAvailclearjobspecification/instructionstotheEnsuretheemployeehasreceivedadequatetrainingandGivetheemployeeanopportunitytorespondtoallegationsofcontinuingpoorperformanceFocusonfuturees,donotdwellontheInvolvetheemployeeingeneratingan nofMaintainwrittenrecordsofcounselingmeetingsforfutureAllowtheemployeeanopportunitytoprovidecommentofyourEnsureotherpossiblecausesofpoorperformancehavebeenlookedDoyouprovideDoyouprovidecounselingtoyoursubordinateorhaveyoubeencounseledbyyoursuperior?Howisitdone?CoachingisCommit…whenandwhattofollow-uponthroughouttheObserve…performanceandbehaviorsAffirm*…andrecognizeemployeeforthingstheyhavedonewellCorrect…andencourageemployeeinthingstheyneedtoimproveHelp…provideresourcesandoptimumenvironmentforemployeetoAffirm:肯Questioning&
Questioning&
Questioning&EffectiveCoachingReliesonSpecificandtimelyRegularopencommunication&activeCriticalCoachingSkills–WhatisFeedbackisinformationaboutpastbehavior,deliveredinthepresent,whichmayinfluencefuturebehaviorandone’sdevelopment.Alldevelopmentalresearchshowsthatfeedbackisanecessarypartofthelearninganddevelopmentcycle.DoDoyougettimelyfeedbackfromyoursuperioranddoyougivefeedbacktoyoursubordinate?WhyisFeedbackKnownto UnknowntoKnownto
peoplewhoaretryingtoimproveorchangewithoutfeedback,are‘lookinginWhatisMentorandAwiseandfaithfulteacherorMentorsprovidetheirexpertisetolessexperiencedindividualsinordertohelpthemadvancetheircareers,enhancetheireducation,andbuildtheirAcquiringskillsthatareyoursfor youadjusttoyourFindingwaystochallengeyourselfandgrowinHRMIssueWhenthementeeorsubordinatemasterswhatthementorteaches,heorshemayrecethementororthemanager(了徒弟,了师傅)shouldmanagermentorhisorhersubordinateor nningin ,Vanke,HaierMentoringinvolvestwoindividualsworkingasequalstowardagoal.TheMenteeidentifiesdevelopmentalneedsthatrequireadviceandsupportbeyondwhatamanagerorsupervisorcanprovideinordinary,on-the-jobThementorpossessestheknowledge,experience,orthementeeneedsandiswillingtomakethatexpertiseavailabletotheGuidelineforEffectiveItshouldbe
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