速卖通日常沟通模板速卖通回复模板

本文格式为Word版，下载可任意编辑——速卖通日常沟通模板速卖通回复模板1、问业务范围：

Whatisyourbusinessscopeplease?youaremanufacturerortrader?youwillbuythemachinebyyourselforforyourclient?缺货：

Dearcustomer,Thankyouforchoosingourproducts.Ineedthreedaystopreparethegoods.Ontheprogressoftheorder,Iwillkeepyouinformed.pleasewaitpatiently!Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.Bella2、催付款：

Dearcustomer,Thankyouforyourorder.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?Anyquestionsplasefreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.Thankyouinadvance.Haveaniceday.BestwishesBellaAsafriendlyreminder,theinstantpaymentisveryimportant.Theearlieryoupay,thesooneryouwillgettheitem.Dear,WearewritingtocheckwhetheryouhavereceivedourlastquotationonourPCGirlCaseforiphone5S(SKU:72156)dated20Dec2022.Youmayrestassuredthequalityforthegoodsyouselectedisquitegood.Youcanrestassuredthatyourpricewillbeprofitable.Shouldyouhaveanyconcern,pleasefeelfreetocommunicatewithusonline.Awaitingyourimmediateresponse.Weareexpectingyourcommentnomatterwhatitis.3、付款后：

Dear***,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella4、货物发出后：

Dearcustomer,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella5、货物发出填出物流单号后：

Dear,Thanksforyourorder.Theproducthasbeenarrangedwithcare.Youmaytraceitonthefollowingwebsiteaftertwodays:http://.17/zh-cnKindlybenoticedthatinternationalshippingwouldtakelongertime(7-21businessdaysforChinapost,3-7forEMS).Wesincerelyhopeitcanarrivefast.Andyoucanbesatisfiedwithourproductsandservices.Aswell,wewouldappreciateverymuchifyoumayleaveusfive_starappraisalandcontactusfristforanyquestion,whichisveryimportantforus.Wetreasureyourbusinessverymuchandforwardtoservingyouagaininthenearfuture.Thankyouforshoppingwithus.Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)6、跟催买家作出评价：

Dearcustomer,Wearegladyouhavereceivedthegoods.BeingaselleronAliexpress,feedbackfromcustomersareofvitalimportancetous.5-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservices.Ifyouhaveanyotherconcernorarenotsosatisfiedinanyregard,pleasehavenohesitationusfirstly.Wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.BellaImgladyouhavereceivedthegoodssmoothly,hopeyoucansatisfied.Wewillbegratefulifyoucanprovideuswithapositivefeedback!Ifyoucanhelpustakeafewproductphotosontheevaluation,itwouldbegreat.7、收到买家正面评价后：

Dearcustomer,Thanksforyourpositiveappraisal.Wewillstriveforprovidingbetterservicesandproductsforyouinthefuture.Welcomeyournextcoming.bella模板四：收到评价后A：假设收到好评，确定要对买家举行答谢，有助于买家再次转化：

DearValuedCustomer,Thankyouforyourrecentpositivefeedback!Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!Youcancheckoutmoregreatproductsfromourstore:.Wehopewe’llseeyouagainonourstoresoon.Yourssincerely,SellerNameB：假设收到中差评，那么确定要让买家说出不合意的地方实时弥补，并且可以引导买家修改评价：

DearValuedCustomer,Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Wehopethenyoucanreviseyourfeedbackintoapos