质量管理套表质量管理表现改善的系统–指南

质量管理套表质量管理表现改善的系统–指南Qualitymanagementsystems–Guidelinesforperformanceimprovements感谢阅读1ScopeThisInternationalStandardprovidesguidelinesbeyondtherequirementsgiveninISO感谢阅读9001inordertoconsiderboththeeffectivenessadefficiencyofaquality谢谢阅读managementsystem,andconsequentlythepotentialforimprovementoftheperformance谢谢阅读ofanorganization.WhencomparedtoISO9001,theobjectivesofcustomer精品文档放心下载satisfactionandproductqualityareextendedtoincludethesatisfactionof谢谢阅读interestedpartiesadtheperformanceoftheorganization.谢谢阅读ThisInternationalStandardisapplicabletotheprocessesoftheorganizationand感谢阅读consequentlythequalitymanagementprinciplesonwhichitisbasedcanbedeployed精品文档放心下载throughouttheorganization.ThefocusofthisInternationalStandardisthe精品文档放心下载achievementofongoingimprovement,measuredthroughthesatisfactionofcustomers谢谢阅读andotherinterestedparties.感谢阅读ThisInternationalStandardconsistsofguidanceandrecommendationsandisnot精品文档放心下载intendedforcertification,regulatoryorcontractualuse,norasaguidetothe感谢阅读implementationofISO9001.感谢阅读2NormativereferenceThefollowingnormativedocumentcontainsprovisionswhich,throughreferenceinthis精品文档放心下载text,constituteprovisionsofthisInternationalStandard.Fordatedreferences,感谢阅读subsequentamendmentsto,orrevisionsof,anyofthesepublicationsdonotapply.谢谢阅读However,partiestoagreementsbasedonthisInternationalStandardareencouragedto谢谢阅读investigatethepossibilityofapplyingthemostrecenteditionofthenormative谢谢阅读documentindicatedbelow.Forundatedreferences,thelatesteditionofthenormative谢谢阅读documentreferredtoapplies.MembersofISOandIECmaintainregistersofcurrently精品文档放心下载validInternationalStandards.精品文档放心下载ISO9000:2000,Qualitymanagementsystems–Fundamentalsandvocabulary.精品文档放心下载3TermsanddefinitionsForthepurposesofthisInternationalStandard,thetermsanddefinitionsgivenin感谢阅读ISO9000apply.Thefollowingterms,usedinthiseditionofISO9004todescribethesupply-chain,感谢阅读havebeenchangedtoreflectthevocabularycurrentlyused:感谢阅读supplierorganizationcustomer(interestedparties)谢谢阅读ThroughoutthetextofthisInternationalStandard,wherevertheterm“product”谢谢阅读occurs,itcaalsomean“service”.精品文档放心下载4Qualitymanagementsystem精品文档放心下载4.1Managingsystemsandprocesses感谢阅读Leadingandoperatinganorganizationsuccessfullyrequiresmanagingitina精品文档放心下载systematicandvisiblemanner.Successshouldresultfromimplementingand精品文档放心下载maintainingamanagementsystemthatisdeignedtocontinuallyimprovethe感谢阅读effectivenessandefficiencyoftheorganization’sperformancebyconsideringthe谢谢阅读needsofinterestedparties.Managinganorganizationincludesqualitymanagement,精品文档放心下载amongothermanagementdisciplines.谢谢阅读Topmanagementshouldestablishacustomer-orientedorganization感谢阅读a)bydefiningsystemsandprocessesthatcanbeclearlyunderstood,managedand谢谢阅读improvedineffectivenessawellasefficiency,and精品文档放心下载b)byensuringeffectiveandefficientoperationandcontrolofprocessesandthe感谢阅读measuresanddatauseddeterminesatisfactoryperformanceoftheorganization.精品文档放心下载Examplesofactivitiestoestablishacustomer-orientedorganizationinclude精品文档放心下载-definingandpromotingprocessesthatleadtoimprovedorganizationalperformance,谢谢阅读-acquiringandusingprocessdataandinformationonacontinuingbasis,谢谢阅读-directingprogresstowardscontinualimprovement,and精品文档放心下载-usingsuitablemethodstoevaluateprocessimprovement,suchasself-assessments谢谢阅读andmanagementreview.Examplesofself-assessmentandcontinualimprovementprocessesaregiveninannexes感谢阅读AandBrespectively.4.2DocumentationManagementshoulddefinethedocumentation,includingtherelevantrecords,neededto精品文档放心下载establish,implementandmaintainthequalitymanagementsystemandtosupportand精品文档放心下载effectiveandefficientoperationoftheorganization’sprocesses.感谢阅读Thenatureandextentofthedocumentationshouldsatisfythecontractual,statutory精品文档放心下载andregulatoryrequirements,andtheneedsandexpectationsofcustomersandother谢谢阅读interestedpartiesandshouldbeappropriatetotheorganization.Documentationmay感谢阅读beinanyformormediumsuitablefortheneedsoftheorganization.精品文档放心下载Inordertoprovidedocumentationtosatisfytheneedsandexpectationsofinterested精品文档放心下载partiesmanagementshouldconsider精品文档放心下载-contractualrequirementsfromthecustomerandotherinterestedparties,感谢阅读-acceptanceofinternational,national,regionalandindustrysectorstandards,精品文档放心下载-relevantstatutoryandregulatoryrequirements,-decisionsbytheorganization,精品文档放心下载-decisionsbytheorganization,谢谢阅读-sourcesofexternalinformationrelevantforthedevelopmentoftheorganization’s精品文档放心下载competencies,and-informationabouttheneedsandexpectationsofinterestedparties.感谢阅读Thegeneration,useandcontrolofdocumentationshouldbeevaluatedwithrespectto感谢阅读theeffectivenessandefficiencyoftheorganizationagainstcriteriasuchas精品文档放心下载-functionality(suchasspeedofprocessing),精品文档放心下载-userfriendliness,-resourcesneeded,-policiesandobjectives-currentandfuturerequirementsrelatedtomanagingknowledge.感谢阅读-benchmarkingofdocumentationsystems,and谢谢阅读-interfacesusedbyorganization’scustomers,suppliersandotherinterested精品文档放心下载parties.Accesstodocumentationshouldbeensuredforpeopleintheorganizationandtoother精品文档放心下载interestedparties,basedontheorganization’scommunicationpolicy.感谢阅读4.3Useofqualitymanagementprinciples精品文档放心下载Toleadandoperateanorganizationsuccessfully,itisnecessarytomanageitina精品文档放心下载systematicandvisiblemanner.Theguidancetomanagementofferedinthis精品文档放心下载InternationalStandardisbasedoneightqualitymanagementprinciples.谢谢阅读Theseprincipleshavebeendevelopedforusebytopmanagementinordertoleadthe谢谢阅读organizationtowardimprovedperformance.Thesequalitymanagementprinciplesare精品文档放心下载integratedinthecontentsofthisInternationalStandardandarelistedbelow感谢阅读a)CustomerfocusOrganizationsdependontheircustomersandthereforeshouldunderstandcurrentand谢谢阅读futurecustomerneeds,shouldmeetcustomerrequirementsandstrivetoexceed谢谢阅读customerexpectations.b)LeadershipLeadersestablishunityofpurposeanddirectionoftheorganization.Theyshould谢谢阅读createandmaintaintheinternalenvironmentinwhichpeoplecanbecomefully感谢阅读involvedinachievingtheorganization’sobjectives.精品文档放心下载c)InvolvementofpeoplePeopleatalllevelsaretheessenceofanorganizationandtheirfullinvolvement精品文档放心下载enablestheirabilitiestobeusedfortheorganization’sbenefit.感谢阅读d)ProcessapproachAdesiredresultisachievedmoreefficientlywhenactivitiesandrelatedresources谢谢阅读aremanagedasaprocess.e)Systemapproachtomanagement感谢阅读Identifying,understandingandmanaginginterrelatedprocessesasasystem感谢阅读contributestotheorganization’seffectivenessandefficiencyinachievingits谢谢阅读objectives.f)ContinualimprovementContinualimprovementoftheorganization’soverallperformanceshouldbea感谢阅读permanentobjectiveoftheorganization.谢谢阅读g)Factualapproachtodecisionmaking谢谢阅读Effectivedecisionsarebasedotheanalysisofdataandinformation.精品文档放心下载h)Mutuallybeneficialsupplierrelationships谢谢阅读Anorganizationanditssuppliersareinterdependentandamutuallybeneficial感谢阅读relationshipenhancestheabilityofbothtocreatevalue.精品文档放心下载Successfuluseoftheeightmanagementprinciplesbyanorganizationwillresultin精品文档放心下载benefitstointerestedparties,suchasimprovedmonetaryreturns,thecreationof谢谢阅读valueandincreasedstability.精品文档放心下载5Managementresponsibility精品文档放心下载5.1Generalguidance5.1.1IntroductionLeadership,commitmentandtheactiveinvolvementofthetopmanagementareessential精品文档放心下载fordevelopingandmaintaininganeffectiveandefficientqualitymanagementsystem感谢阅读toachievebenefitsforinterestedparties.Toachievethesebenefits,itis精品文档放心下载necessarytoestablish,sustainandincreasecustomersatisfaction.Topmanagement谢谢阅读shouldconsideractionssuchas谢谢阅读-establishingavision,policiesandstrategicobjectivesconsistentwiththe感谢阅读purposeoftheorganization,感谢阅读-leadingtheorganizationbyexample,inordertodeveloptrustwithinitspeople,精品文档放心下载-communicatingorganizationaldirectionandvaluesregardingqualityandthe精品文档放心下载qualitymanagementsystem,谢谢阅读-participatinginimprovementprojects,searchingfornewmethods,solutionsand精品文档放心下载products,-obtainingfeedbackdirectlyontheeffectivenessandefficiencyofthequality谢谢阅读managementsystem,-identifyingtheproductrealizationprocessesthatprovideaddedvaluetothe谢谢阅读organization.-creatinganenvironmentthatencouragestheinvolvementanddevelopmentofpeople,感谢阅读and-provisionofthestructureandresourcesthatarenecessarytosupportthe感谢阅读organization’sstrategicplans.精品文档放心下载Topmanagementshouldalsodefinemethodsformeasurementoftheorganization’s精品文档放心下载performanceinordertodeterminewhetherplannedobjectiveshavebeenachieved.谢谢阅读Methodsinclude-financialmeasurement,-measurementofprocessperformancethroughouttheorganization,谢谢阅读-externalmeasurement,suchasbenchmarkingandthird-partyevaluation,谢谢阅读-assessmentofthesatisfactionofcustomers,peopleintheorganizationandother精品文档放心下载interestedparties,-assessmentoftheperceptionsocustomersandotherinterestedpartiesof精品文档放心下载performanceofproductsprovided,and精品文档放心下载-measurementofothersuccessfactorsidentifiedbymanagement.谢谢阅读Informationderivedfromsuchmeasurementsandassessmentsshouldalsobeconsidered谢谢阅读asinputtomanagementreviewinordertoensurethatcontinualimprovementofthe谢谢阅读qualitymanagementsystemisthedriverforperformanceimprovementofthe感谢阅读organization.5.1.2Issuestobeconsidered精品文档放心下载Whendeveloping,implementingandmanagingtheorganization’squalitymanagement感谢阅读system,managementshouldconsiderthequalitymanagementprinciplesoutlinedin4.3.感谢阅读Onthebasisoftheseprinciples,topmanagementshoulddemonstrateleadershipin,精品文档放心下载andcommitmentto,thefollowingactivities:精品文档放心下载-understandingcurrentandfuturecustomerneedsadexpectations,inadditionto精品文档放心下载requirements;-promotingpoliciesandobjectivestoincreaseawareness,motivationand谢谢阅读involvementofpeopleintheorganization;精品文档放心下载-establishingcontinualimprovementasanobjectiveforprocessesofthe感谢阅读organization;-planningforthefutureoftheorganizationandmanagingchange;精品文档放心下载-settingandcommunicatingaframeworkforachievingthesatisfactionofinterested感谢阅读parties.Inadditiontosmall-steporongoingcontinualimprovement,topmanagementshould谢谢阅读alsoconsiderbreakthroughchangestoprocessesasawaytoimprovethe感谢阅读organization’sperformance.Duringsuchchanges,managementshouldtakestepsto谢谢阅读ensurethattheresourcesandcommunicationneededtomaintainthefunctionsofthe谢谢阅读qualitymanagementsystemareprovided.感谢阅读Topmanagementshouldidentifytheorganization’sproductrealizationprocesses,as谢谢阅读thesearedirectlyrelatedtothesuccessoftheorganization.Topmanagementshould精品文档放心下载alsoidentifythosesupportprocessesthataffecteithertheeffectivenessand谢谢阅读efficiencyoftherealizationprocessesortheneedsandexpectationsofinterested精品文档放心下载parties.Managementshouldensurethatprocessesoperateasaneffectiveandefficientnetwork.感谢阅读Managementshouldanalyseandoptimizetheinteractionofprocesses,includingboth感谢阅读realizationprocessesandsupportprocesses.精品文档放心下载Considerationshouldbegivento感谢阅读-ensuringthatthesequenceandinteractionofprocessesaredesignedtoachieve精品文档放心下载thedesiredresultseffectivelyandefficiently,感谢阅读-ensuringprocessinputs,activitiesandoutputsareclearlydefinedand谢谢阅读controlled,-monitoringinputsadoutputstoverifythatindividualprocessesarelinkedand感谢阅读operateeffectivelyadefficiently,感谢阅读-identifyingandmanagingrisks,andexploitingperformanceimprovement精品文档放心下载opportunities,-conductingdataanalysistofacilitatecontinualimprovementofprocesses,谢谢阅读-identifyingprocessownersandgivingthemfullresponsibilityandauthority,谢谢阅读-managingeachprocesstoachievetheprocessobjectives,and感谢阅读-theneedsandexpectationsofinterestedparties.谢谢阅读ISO9001:2000,Qualitymanagementsystems–Requirements谢谢阅读5Managementresponsibility谢谢阅读5.1ManagementcommitmentTopmanagementshallprovideevidenceofitscommitmenttothedevelopmentand感谢阅读implementationofthequalitymanagementsystemandcontinuallyimprovingits感谢阅读effectivenessbya)communicatingtotheorganizationtheimportanceofmeetingcustomeraswellas谢谢阅读statutoryandregulatoryrequirements,谢谢阅读b)establishingthequalitypolicy,谢谢阅读c)ensuringthatqualityobjectivesareestablished,谢谢阅读d)conductingmanagementreviews,and精品文档放心下载5.2Needsandexpectationsofinterestedparties感谢阅读5.2.1GeneralEveryorganizationhasinterestedparties,eachpartyhavingneedsandexpectations.谢谢阅读Interestedpartiesoforganizationsinclude精品文档放心下载-customersandend-users,感谢阅读-peopleintheorganization,精品文档放心下载-owners/investors(suchasshareholders,individualsorgroups,includingthe感谢阅读publicsector,thathaveaspecificinterestintheorganization),感谢阅读-suppliersandpartners,and谢谢阅读-societyintermsofthecommunityandthepublicaffectedbytheorganizationor谢谢阅读itsproducts.5.2.2Needsandexpectations感谢阅读Thesuccessoftheorganizationdependsonunderstandingandsatisfyingthecurrent精品文档放心下载andfutureneedsandexpectationsofpresentandpotentialcustomersandend-users,aswellas谢谢阅读understandingandconsideringthoseofotherinterestedparties..谢谢阅读Inordertounderstandandmeettheneedsandexpectationsofinterestedparties,an谢谢阅读organizationshould-identifyitsinterestedpartiesandmaintainabalancedresponsetotheirneeds感谢阅读andexpectations,-translateidentifiedneedsandexpectationsintorequirements,谢谢阅读-communicatetherequirementsthroughouttheorganization,and感谢阅读-focusonprocessimprovementtoensurevaluefortheidentifiedinterested感谢阅读parties.Tosatisfycustomerandend-userneedsandexpectations,themanagementofan谢谢阅读organizationshould-understandtheneedsandexpectationsofitscustomers,includingthoseof谢谢阅读potentialcustomers,-determinekeyproductcharacteristicsforitscustomersandend-users,感谢阅读-identifyandassesscompetitioninitsmarket,and感谢阅读-identifymarketopportunities,weaknessesandfuturecompetitiveadvantage.谢谢阅读Examplesofcustomerandend-userneedsandexpectations,asrelatedtothe谢谢阅读organization’sproducts,include精品文档放心下载-conformity,-dependability,-availability,-delivery,-post-realizationactivities,感谢阅读-priceandlife-cyclecosts,精品文档放心下载-productsafety,-productliability,and-environmentalimpact.Theorganizationshouldidentifyitspeople’sneedsandexpectationsforrecognition,精品文档放心下载worksatisfaction,andpersonaldevelopment.Suchattentionhelpstoensurethatthe谢谢阅读involvementandmotivationofpeopleareasstrongaspossible.精品文档放心下载Theorganizationshoulddefinefinancialandotherresultsthatsatisfythe感谢阅读identifiedneedsandexpectationsofownersandinvestors.感谢阅读Managementshouldconsiderthepotentialbenefitsofestablishingpartnershipswith谢谢阅读supplierstotheorganization,inordertocreatevalueforbothparties.A谢谢阅读partnershipshouldbebasedonajoinstrategy,sharingknowledgeaswellasgains谢谢阅读andlosses.Whenestablishingpartnerships,anorganizationshould感谢阅读-identifykeysuppliers,andotherorganizations,aspotentialpartners,精品文档放心下载-jointlyestablishaclearunderstandingofcustomers’needsandexpectations,感谢阅读-jointlyestablishaclearunderstandingofthepartners’needsandexpectations,谢谢阅读and-setgoalstosecureopportunitiesforcontinuingpartnerships.谢谢阅读Inconsideringitsrelationshipswithsociety,theorganizationshould精品文档放心下载-demonstrateresponsibilityforhealthandsafety,感谢阅读-considerenvironmentalimpact,includingconservationofenergyandnatural精品文档放心下载resources,-identifyapplicablestatutoryandregulatoryrequirements,and精品文档放心下载-identifythecurrentandpotentialimpactsonsocietyingeneral,andthelocal谢谢阅读communityinparticular,ofitsproducts,processesandactivities.谢谢阅读5.2.3Statutoryandregulatoryrequirements谢谢阅读Managementshouldensurethattheorganizationhasknowledgeeofthestatutoryand感谢阅读regulatoryrequirementsthatapplytoitsproducts,processesandactivitiesand精品文档放心下载shouldincludesuchrequirementsaspartofthequalitymanagementsystem.感谢阅读Considerationshouldalsobegivento精品文档放心下载-thepromotionofethical,effectiveandefficientcompliancewithcurrentand感谢阅读prospectiverequirements,-thebenefitstointerestedpartiesfromexceedingcompliance,and精品文档放心下载-theroleoftheorganizationintheprotectionofcommunityinterests.精品文档放心下载5.3QualitypolicyTopmanagementshouldusethequalitypolicyasameansofleadingtheorganization谢谢阅读towardimprovementofitsperformance.感谢阅读Anorganization’squalitypolicyshouldbeanequalandconsistentpartofthe谢谢阅读organization’soverallpoliciesandstrategy.感谢阅读Inestablishingthequalitypolicy,topmanagementshouldconsider精品文档放心下载-thelevelandtypeoffutureimprovementneededfortheorganizationtobe精品文档放心下载successful,-theexpectedordesireddegreeofcustomersatisfaction,谢谢阅读-thedevelopmentofpeopleintheorganization,谢谢阅读-theneedsandexpectationsofotherinterestedparties,感谢阅读-theresourcesneededtogobeyondISO9001requirements,and谢谢阅读-thepotentialcontributionsofsuppliersandpartners.谢谢阅读Thequalitypolicycabeusedforimprovementprovidedthat精品文档放心下载-itisconsistentwithtopmanagement’svisionandstrategyforthe精品文档放心下载organization’sfuture,-itpermitsqualityobjectivestobeunderstoodandpursuedthroughoutthe感谢阅读organization,-itdemonstratestopmanagement’scommitmenttoqualityandtheprovisionof感谢阅读adequateresourcesforachievementofobjectives,感谢阅读-itaidsinpromotingacommitmenttoqualitythroughouttheorganization,with谢谢阅读clearleadershipbytopmanagement,感谢阅读-itincludescontinualimprovementasrelatedtosatisfactionoftheneedsand精品文档放心下载expectationsofcustomersandotherinterestedparties,and感谢阅读-itiseffectivelyformulatedadefficientlycommunicated.谢谢阅读Aswithotherbusinesspolicies,thequalitypolicyshouldbeperiodicallyreviewed.谢谢阅读5.4Planning5.4.1QualityobjectivesTheorganization’sstrategicplanningandthequalitypolicyprovideaframeworkfor精品文档放心下载thesettingofqualityobjectivesshouldbecapableofbeingmeasuredinorderto感谢阅读facilitateaneffectiveandefficientreviewbymanagement.Whenestablishingthese感谢阅读objectives,managementshouldalsoconsider谢谢阅读-currentandfutureneedsoftheorganizationandthemarketsserved,谢谢阅读-relevantfindingsfrommanagementreviews,感谢阅读-currentproductandprocessperformance,谢谢阅读-levelsofsatisfactionofinterestedparties,谢谢阅读-self-assessmentresults,精品文档放心下载-benchmarking,competitoranalysis,opportunitiesforimprovement,and感谢阅读-resourcesneededtomeettheobjectives.谢谢阅读Thequalityobjectivesshouldbecommunicatedinsuchawaythatpeopleinthe精品文档放心下载organizationcancontributetotheirachievement.Responsibilityfordeploymentof精品文档放心下载qualityobjectivesshouldbedefined.Objectivesshouldbesystematicallyreviewed谢谢阅读andrevisedasnecessary.5.4.2QualityplanningManagementshouldtakeresponsibilityforthequalityplanningoftheorganization.感谢阅读Thisplanningshouldfocusondefiningtheprocessesneededtomeeteffectivelyand精品文档放心下载efficientlytheorganization’squalityobjectivesandrequirementsconsistentwith精品文档放心下载thestrategyoftheorganization.谢谢阅读Inputsforeffectiveadefficientplanninginclude精品文档放心下载-strategiesoftheorganization,谢谢阅读-definedorganizationalobjectives,精品文档放心下载-definedneedsandexpectationsofthecustomersandotherinterestedparties,精品文档放心下载-evaluationofstatutoryandregulatoryrequirements,精品文档放心下载-evaluationofperformancedataoftheproducts,感谢阅读-evaluationofperformancedataofprocesses,精品文档放心下载-lessonslearnedfrompreviousexperience,谢谢阅读-indicatedopportunitiesforimprovement,and精品文档放心下载-relatedriskassessmentandmitigationdata.感谢阅读Outputsofqualityplanningfortheorganizationshoulddefinetheproduct精品文档放心下载realizationandsupportprocessesneededintermssuchas精品文档放心下载-skillsandknowledgeneededbytheorganization,精品文档放心下载-responsibilityandauthorityforimplementationofprocessimprovementplans,谢谢阅读-resourcesneeded,suchasfinancialandinfrastructure,谢谢阅读-metricsforevaluatingtheachievementoftheorganization’sperformance谢谢阅读improvement-needsforimprovementincludingmethodsandtools,and精品文档放心下载-needsfordocumentation,includingrecords.精品文档放心下载Managementshouldsystematicallyreviewtheoutputstoensuretheeffectivenessand精品文档放心下载efficiencyoftheprocessesoftheorganization.感谢阅读ISO9001:2000,Qualitymanagementsystems–Requirements感谢阅读5.4.2Qualitymanagementsystemplanning精品文档放心下载TopManagementshallensurethat精品文档放心下载a)theplanningofthequalitymanagementsystemiscarriedoutinordertomeetthe谢谢阅读requirementsgivenin4.1,aswellasthequalityobjectives,and精品文档放心下载b)theintegrityofthequalitymanagementsystemismaintainedwhenchangesto感谢阅读thequalitymanagementsystemareplannedandimplemented.谢谢阅读5.5Responsibility,authorityandcommunication感谢阅读5.5.1Responsibilityandauthority谢谢阅读Topmanagementshoulddefineandthencommunicatetheresponsibilityandauthorityin谢谢阅读ordertoimplementadmaintainaneffectiveandefficientqualitymanagementsystem.谢谢阅读Peoplethroughouttheorganizationshouldbegivenresponsibilitiesandauthorityto谢谢阅读enablethemtocontributetotheachievementofthequalityobjectivesandto谢谢阅读establishtheirinvolvement,motivationandcommitment.谢谢阅读5.5.2Managementrepresentative精品文档放心下载Amanagementrepresentativeshouldbeappointedandgivenauthoritybytopmanagement谢谢阅读tomanage,monitor,evaluateandcoordinatethequalitymanagementsystem.This精品文档放心下载appointmentistoenhanceeffectiveandefficientoperationandimprovementofthe感谢阅读qualitymanagementsystem.Therepresentativeshouldreporttotopmanagementand感谢阅读communicatewithcustomersandotherinterestedpartiesonmatterspertainingtothe精品文档放心下载qualitymanagementsystem.精品文档放心下载5.5.3Internalcommunication精品文档放心下载Themanagementoftheorganizationshoulddefineandimplementaneffectiveand谢谢阅读efficientprocessforcommunicatingthequalitypolicy,requirements,objectivesand精品文档放心下载accomplishments.Providingsuchinformationcanaidintheorganization’s精品文档放心下载performanceimprovementanddirectlyinvolvesitspeopleintheachievementof感谢阅读qualityobjectives.Managementshouldactivelyencouragefeedbackandcommunication精品文档放心下载frompeopleintheorganizationasameansofinvolvingthem.谢谢阅读Activitiesforcommunicatinginclude,forexample精品文档放心下载-management-ledcommunicationinworkareas,精品文档放心下载-teambriefingsandothermeetings,suchasforrecognitionofachievement,谢谢阅读-notice-boards,in-housejournals/magazines,精品文档放心下载-audio-visualandelectronicmedia,suchasemailandwebsites,and感谢阅读-employeesurveysandsuggestionschemes.谢谢阅读5.6Managementreview5.6.1GeneralTopmanagementshoulddevelopthemanagementreviewactivitybeyondverificationof感谢阅读theeffectivenessandefficiencyofthequalitymanagementsystemintoaprocessthat精品文档放心下载extendstothewholeorganization,andwhichalsoevaluatestheefficiencyofthe谢谢阅读system.Managementreviewsshouldbeplatformsfortheexchangeofnewideas,with精品文档放心下载opendiscussionandevaluationoftheinputsbeingstimulatedbytheleadershipof感谢阅读topmanagement.Toaddvaluetotheorganizationfrommanagementreview,topmanagementshould谢谢阅读controltheperformanceofrealizationandsupportprocessesbysystematicreview精品文档放心下载basedonthequalitymanagementprinciples.Thefrequencyofreviewshouldbe精品文档放心下载determinedbytheneedsoftheorganization.Inputstothereviewprocessshould精品文档放心下载resultinoutputsthatextendbeyondtheeffectivenessandefficiencyofthequality精品文档放心下载managementsystem.Outputsfromreviewsshouldprovidedataforuseinplanningfor谢谢阅读performanceimprovementoftheorganization.谢谢阅读ISO9001:2000,Qualitymanagementsystems–Requirements精品文档放心下载5.6Managementreview5.6.1GeneralTopmanagementshallreviewtheorganization’squalitymanagementsystem,at感谢阅读plannedintervals,toensureitscontinuingsuitability,adequacyandeffectiveness.感谢阅读Thisreviewshallincludeassessingopportunitiesforimprovementandtheneedfor谢谢阅读changestothequalitymanagementsystem,includingthequalitypolicyandquality感谢阅读objectives.5.6.2ReviewinputInputstoevaluateefficiencyaswellaseffectivenessofthequalitymanagement精品文档放心下载systemshouldconsiderthecustomerandotherinterestedpartiesandshouldinclude感谢阅读-statusandresultsofqualityobjectivesandimprovementactivities,谢谢阅读-statusofmanagementreviewactionitems,精品文档放心下载-resultsofauditsandself-assessmentoftheorganization,精品文档放心下载-feedbackonthesatisfactionofinterestedparties,perhapseventothepointof谢谢阅读theirparticipation,-market-relatedfactorssuchastechnology,researchanddevelopment,and感谢阅读competitorperformance,-resultsfrombenchmarkingactivities,谢谢阅读-performanceofsuppliers,谢谢阅读-newopportunitiesforimprovement,感谢阅读-controlofprocessandproductnonconformities,谢谢阅读-marketplaceevaluationandstrategies,谢谢阅读-statusofstrategicpartnershipactivities,精品文档放心下载-financialeffectsofqualityrelatedactivities,and精品文档放心下载-otherfactorswhichmayimpacttheorganization,suchasfinancial,socialor感谢阅读environmentalconditions,andrelevantstatutoryandregulatorychanges.谢谢阅读5.6.3ReviewoutputByextendingmanagementreviewbeyondverificationofthequalitymanagementsystem,感谢阅读theoutputsofmanagementreviewcanbeusedbytopmanagementasinputsto精品文档放心下载improvementprocesses.Topmanagementcanusethisreviewprocessasapowerfultool感谢阅读intheidentificationofopportunitiesforperformanceimprovementofthe感谢阅读organization.Thescheduleofreviewsshouldfacilitatethetimelyprovisionofdata谢谢阅读inthecontextofstrategicplanningfortheorganization.Selectedoutputshouldbe感谢阅读communicatedtodemonstratetothepeopleinthe