酒店房务助理工岗位职责

Roomtohaveagreatstart成的开RoomValet房务理工HotelLevel:店级JobBand:位级

IV99

Department:门ReportsTo:属级

Division务HousekeepingAssistantHousekeeper,ExecutiveHousekeeper房主助行管，政家OVERVIEW职位概述

ProvideasupportdeliveryservicetoalloftheHousekeepingActsasa“runnertomaintainsuppliesforRoomAttendants,itemsfromstoresandlaundry,andtodeliverguestsuppliesguests.向客房的各个域提供持性的送服务担任跑堂，以保持对客房服员的物品供，对出仓库和衣房的品进行送，并客用品至客人。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我们希望宾客感觉风格独特、时尚现代和入洞悉这意味们需要：

亲切、满自信体现尊来展现有力你。理解和测宾客需要、到细心到、具人翁精、把事办好，持注下见多识、分享历、展你的风来创造人感觉别的时，做到令人难。DUTIESANDRESPONSIBILITIES作职责

CollectssoiledlinenfromroomAttendantscardfordeliverytolaundry从客房务生处得脏布，并送洗衣房Collectsanddeliverycleanlinenfromlaundrytoservice在洗衣收集洗净的布并将其至服务域Removesrubbishfromguestroomstocompactorarea将垃圾客房移垃圾压机处

Sweepsandhousekeepingofficesandstorerooms对客房办公室仓库进清扫和洁Makesuproll-awayanddeliverstoguest整理折床并送客房Makesupcotsforguestsanddeliverstorooms整理婴床并送客房Removesandre-hangscurtainscleaning为清洗下窗帘在事后新挂上HelpsAttendantswithcleaningprograms协助客服务生清洁活Assistsinpublicareaswithcleaningprograms协助公区域的洁活动Assistturndown协助夜服务Moveandarrangesfurnitureasrequired按要求动和摆家具Turnsmattresses翻转床Cleanshallwaysrestrooms对过道卫生间行打扫Washeswallsandceilings对墙壁天花板行清洗Cleansrugs,carpets,upholsteredfurniture,usingvacuumcleanings,brooms,shampoomachines使用吸机、扫和地毯波机对毯、地和软垫具进行洁Dustsandpolishesmetalsurfaces去除金表面的尘并将擦亮Sweeps,scrubs,waxesandpolishesfloorsusingindustrialscrubbingmachines使用工磨板机地板进清扫、洗、打和擦亮Maintainathoroughknowledgeguestroomnumbersandhotellayout熟知客号和酒布局Maintainathoroughknowledgebathroomamenitiesforallroomcategories熟知各类型房的浴室品MaintainathoroughknowledgeotherspecialamenitiesforVIPGuests,PriorityClubGuestsandrepeatguests熟知其为贵宾优悦会员和熟准备的别用品Respondtosupervisorsdirectionsandcollectplaceitemsinguestroomsinprofessional,efficientmannerPageof4第2页，4页

按照主的指导以专业高效的式收集关物品并将其放在客内Returnitemstoguestinaprofessional,timelymanner,adheringtoroomprocedures依照进客房的作程序以专业及时的式将物送还至房Multi-skilledotherpositionswithintheHousekeepingDepartment具备客部内部它岗位的多种能Attendsallstafftrainingmeetingsaswhendirectedbythesuperiors如上级求，则加所有工培训ReportsanyhealthorhazardsoranycomplaintorpotentialcomplainttotheManagerimmediately及时向理汇报种健康安全隐，以及种投诉潜在投Maintaingoodrelationswithinterfacingdepartments,particularlyRoomService,LaundryandFrontOffice保持与联部门特别是房服务、洗衣和前厅的良好系ACCOUNTABILITY责任范围Numberofemployeessupervised管理的员DirectN.A.直接

无IndirectN.A.间接

无AnnualOperatingProfit/PayrollBudget–年度经营润和薪金算

N.A.无Metrics–主要绩效标

N.A.无DecisionMakingResponsibilities(DecisionRights)–决策职责决策)﹣

WithinauthorityasassignedforHotelBandrole酒店职级所拥职权范QUALIFICATIONSANDREQUIREMENTS任职要求RequiredSkills–技能要求Pageof4第3页，4页

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.拥有在他人交时大多时间所用的沟技能；全代表店，品和公司顾客，工和第方交往的能。Abletospeak,andwriteEnglish具有说读和写语的能。Qualifications–学历

PrimaryEducationorequivalent小学或当程度Experience–经验

Somehousekeepingexperience.拥有一客房工经验Thestatementsinthisjobdescriptionareintendedtodescribetheessentialnature