个习惯学习教材课件

Hana

ConfidentialHANACulture（7Habits）MICROELECTRONICSCPDPTrainersDevelopmentTrainingGroupDiscussWhatHappen?SeekFirsttoUnderstand

ThentobeUnderstood

知彼解已Habit5KeyProcesses重要过程Listening聆听Hearing听见Understanding理解=+Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodLevelofListening听的层次Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodIgnore忽视听Select选择听Pretend假装听Concentrate专注听Empathy同理心倾听情感多少我不关心你真可怜同情Sympathy冷漠Apathy同理心EmpathyHabit5：SeekFirsttoUnderstand

ThentobeUnderstoodEmpathy同理心体会对方的感受Understanding把体会表达出来ShowUnderstanding=+Habit5：SeekFirsttoUnderstand

ThentobeUnderstood假设你一是一个三岁小孩的父母，你的孩子生病了需要打吊针，针管插在孩子的胳膊上，孩子一直哭着，这个时候，您怎么让孩子不哭呢？你很想不需要打针是吗？很难受，很想把这点滴拿掉是吗？你害怕打针要打很久？听的取向

Do使动

Describe事实描述Reflectfeelings自我表达Relationship人际关系Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodParaphrasing重复和引申

Buffer缓冲剂Confirm确保理解对方的意思Pilot引导谈话方向

Detachhearingandthinking把听和想分开Habit5：SeekFirsttoUnderstand

ThentobeUnderstood“就我的理解，你的看法是……”“这么说，你的意思是……”“您看看我是不是准确理解了您的意思……”“这么说，你认为他是明知故犯……”“所以，你怕如果说点儿什么的话会使事情更糟？……”

Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodExample范例Advise建议: Givingcounsel,adviceandsolutionstoproblems. 给予忠告，建议和解决问题的方法。Probe探询: Askingquestionsfromourownframeofreference/agenda. 从我们自己的心境或日常工作来寻找问题。Interpret说明: Explaininganother’smotivesandbehaviorbasedonourownexperiences.Tryingtofigurepeopleout. 从我们自己经验的基础上来说明不同的动机和行为。努力去了解别人。Evaluate评价: Judgingandeitheragreeingordisagreeing. 判断同意或者不同意。Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodResponses(反应)AutobiographicUGLIOrange丑桔

Dr.Roland：一家制药公司的研究人员Dr.Jones：一家制药公司的研究人员Cardozo：南美最大的丑桔出口商Synergize

统合综效Habit6Thewholeisgreaterthanthesumofitsparts.整体大于部分的总和Principle原则Habit6：Synergize统合综效Tolerate忍耐Value尊重Differences

差异Habit6：Synergize统合综效LevelsofCommunicationHighLowHighTrust信任Cooperation合作Accept接受Defensive自我防卫（Win/LoseorLose/Win）Synergistic综合综效（Win/Win）Respectful妥协（Compromise）IsorNotHabit6：Synergize统合综效Results-oriented,positivesynergy.结果导向，积极合作A

brainstormingfree-for-all.集体讨论Cooperating合作Havingamutuallyagreed-uponendinmind.思想一致Groupthink(givingintopeerpressure).屈服于同伴的压力Worththeeffortandhighlyeffective.

努力且高效Aprocess.一个步骤Acceptingothers’ideasasfulltruth.

接受别人的思想Alwayseasy.总是很容易Win-losecompetition.竞争Examining,exploringseekingdiverseperspectivesopenlyenoughtoalterorcompleteyourparadigm.检查，探索，寻觅各种不偏私的想法，足以改变或完善你的方案Anegotiationtechnique.

一种谈判技巧TheProcessofSynergizingHabit6：Synergize统合综效SynergyProblemorOpportunitySynergizeHabit4,5&6TheResultThirdAlternativeWhatareyoudoing?Can’tyousee?I’msawingdownthistree.Youlookexhausted!Howlonghaveyoubeenatit?Overfivehours.AndI’mbeat!Thisishardwork.Well,whydon’tyoutakeabreakforafewminutesandsharpenthatsaw?I’msureitwouldgoalotfaster.Idon’thavetimetosharpenthesaw.

I’mtoobusysawing!……SharpentheSaw不断更新Habit7Physical（身体）ProperNutrition适当的营养Exercise锻炼Rest休息StressManagement压力管理Habit7：SharpentheSaw不断更新Mental（心智）Reading阅读Writing书写Thinking思考Habit7：SharpentheSaw不断更新Spiritual（心灵）Readinginspiringliterature阅读Throughspendingtimewithnature 亲近大自然Meditating冥想Praying祈祷Habit7：SharpentheSaw不断更新Social/Emotional（社会/情感）EmotionalBankAccount情感帐户PublicVictory公众成功Habit7：SharpentheSaw不断更新Habit7：SharpentheSaw不断更新FourDimensionsofRenewalPhysical身体=toLive生活Mental心智=toLearn学习Spiritual心灵=toLeaveLegacy放空Social/Emotional社会/情感=toLove爱

TheMaturityContinuumLowMaturityHighMaturityDependence（You）Independence（Me）Interdependence（We）2134657BeProactiveBeginwiththeEndInMindPutFirstThings