hotel service inEnglish 宾馆服务用语

Unit4hotelServiceinEnglishSingleroomDoubleroomSpeakigofhotelservice，whatcanyouthinkof?Namesofdepartments各部门名称1.ExecutiveOffice(EO)总办2.FrontOffice(FO)前厅部3.FoodandBeverage(FB)餐饮部4.Housekeeping(HK)房务部5.EngineeringDepartment(ENG)工程部6.SecurityDepartment(SEC)安保部7.PurchasingDepartment(pur)采购部8.Lobby大厅

placesahotelshouldhaveWesternRestaurant中餐厅ChineseRestaurant西餐厅CoffeeShop咖啡厅Bar酒吧CarPark停车场PBusinessCenterVISACreditCard信用卡ConferenceRoom会议室商务中心LuggageService行李服务SafetyDepositBox保险箱服务贵重物品寄存Morningcall/Wake-upservice叫醒服务RoomService送餐服务CurrencyExchange外币兑换IDD长途直拔InternationalDirectDail国际直拨电话NightClub夜总会tenniscourts网球场swimmingpoolSauna桑拿浴L&FFlowerOrdering鲜花预订LostandFound失物招领laundryServiceShoeshineservice

洗衣服务擦鞋服务Clerk工作人员generalmanager/executive总经理supervisor主管captain行李房领班doorman门童bellman/bellboy/porter行李员roommaid客房服务员operatorreceptionist总机接待员repairman维修工chef大厨§1,2StatingwhatyouwantandreservingaroomKeypoints:makeareservation预定reserve

aroom预定房间holdtheline请稍后，别挂电话singleroom单人间doubleroom双人间vacancy空房间sea-vieroom/roomwithanoceanview海景房aroomfacingthemountain面向山的房间I’dliketomakeareservation.我想预定房间.Do

youhaveasingleroomwithanoceanview?你们这里有海景单人房吗？

Dialogues:Dialogues:§3,4AskingaboutservicesandpricesKeypoints:suite套房off-season淡季peak-season旺季darn(ed)织补，缝补yoga瑜伽recreation消遣，娱乐airmail航空邮寄surface

mail平邮mendingservice缝补服务mailthispackage邮寄包裹bodybuildinggymnasium健身房Iwonderifyoucangetmeabirthdaycake?你能否为我订个蛋糕？Howmuchisthesuite,please?这个套房多少钱一晚？Dialogues:§5.6changing

areservationandregisteringKeypoints:register登机registrationcard登记表check-in办理入住手续，办理登机手续F\fillout填写paybill结账cancelareservation取消预约lookforwardtodoingsth.期待做某事I’dliketopaymybillbycreditcard.MayItakeaprintofyourcard?我来打印一下信用卡的信息好吗？I’dliketochangethedatefromApril4thtoApril8th.我想把预定日期从四月四号改到四月八号。Dialogues:Dialogues:§9,10Atthefrontdesk在前台exchangerate汇率currency货币vacate搬出，撤出currenciesintheworld:China:RMB/Yuan(￥)

Japan:yen(J￥)

Canada:CAD(C$)EuropeanUnion:EURO(€)UK:pound

(￡)theU.S:dollar($)Sendsb.todosth.派某人做某事Changesthintosth.I’dliketochangetheseU.SdollarsintoRMB.Pleasesendmeaboytohelpmewithmyluggage.Dialogues:Dialogues:§11,12DepositingvaluablesandaskingforhelpKeypoints:cloakroom寄物处lobbyfloorcloakroom前厅寄存物品处deposit存放，存款seal密封/印章sample样品safetydepositbox保险箱baby-sittingservice托婴服务confirmationform确认表outoforder出故障

I’dliketoleavethisbagwithyou.

我想把这个包放在你这里。

Isitpossibletoleaveourluggagehere?

把行李放这可以吗？

CanIdepositvaluablehere?

我可以在这存放贵重物品吗？

Iwonderifyoucanlookafterthebabyforus,please?

可否请你们帮我照顾一下孩子？

Dialogues:Dialogue1:A:Wouldyouliketodepositorwithdrawsomething?B:Yes,I’dliketouseasafetydepositbox.A:Willitfitintothissizeofbox?B:Letmesee.Ithinkit’sok.A:couldyoukeepthiskeycarefully,please?Thereisnospare.Dialogues2:A:MyhusbandandIwanttogotothenightclub.Iwonderifyoucanlookafterthebabyforus,please?B:OurHousekeepingDepartmenthasaverygoodbaby-sittingservice.A:That’sgood.B:Pleasesignthisconfirmationform,andIwillphoneHousekeeping.§13,14MorningcallserviceandlaundryserviceKeypoints:operator话务员laundry洗衣店，洗衣房，带洗的衣物shrink缩水soysauce酱油I’dliketobewakenuptomorrowmorning.请明天早上叫我。Iwanttochangemywake-uptime.我想改变叫醒时间。What’syourratesoflaundryservice?洗衣服务怎么收费?I’dlikeitremovedbeforeit’sdry-cleaned.请在干洗前把它除掉。

Dialogues:Dialogues1:Dialogues:§8,15checking-outandcomplainingofserviceKeypoints:check-out办理离店手续asamatteroffact事实上addittomyaccount记在我账上settlebill结账pea