Module3Project2.BusinessActivityEtiquette专题活动礼仪

商务礼仪实务英语

PracticeofBusinessEtiquetteinEnglish对外经济贸易大学出版社全国高等院校基于工作过程的校企合作系列教材模块3礼仪应用

了解职场礼仪要点；了解与领导、同事、下属相处的礼仪以及专题活动礼仪。Project2.BusinessActivity

Etiquette

专题活动礼仪

Withon-targetplanning,Companybusinesseventscanleadtovaluableoutcomes.Awell-plannedeventfostersgoodwillamongexistingclients,attractsnewcustomersandbuildsapositivecompanyimage.Somemanagerschooseinexpensiveeventsthatyieldmeaningfulsalesresults,whileotherschoosethosethatinvolveelaborateplanningandhigherpayoffs.Nomatterwhatkindofthebusinesseventitis,theonlypurposeoftheeventistocreatebenefitforthecompanyanddeveloprelationshipwiththebusinesspartner.TaskThreeOfficeEventsTaskTwoSportandCultureEventEtiquetteTaskOneMeetingEtiquetteＣＯＮＴＥＮＴＳI.LeadinActivity1:Discussthefollowingquestionswithyourpartner.Whydoweneedtoorganizeabusinessevent?budget,place,facilities,plan,organizestaff,ect.2.Whatdoyouthinkisthebestwaytohaveabusinessevent?openanswer(suggest:combiningwithentertainments,games,sportect.)II.Reading:Readthefollowingpassagesandhaveagroupdiscussion.BreakfastEventsThemePartiesPartyGamesGiftsWhatisthepurposeofcorporatefunction?makebusinesscontactdevelopnewbusinessrelationssocializing

2.Whydoyouthinkthepointsareimportant?

(openanswer)

Activity2:Groupdiscussion.misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation误解；错误想法syrup

n.averysweet,thick,light-colouredliquidmadebydissolvingsugarinwater糖浆pancake

n.averythinflatroundcakemadefromamixtureofflour,milkandegg,whichisfriedonbothsides薄煎饼rental

n.theamountofmoneythatyoupaytorentsomething租费raffle

n.anactivityinwhichpeoplebuyticketswithdifferentnumberssomeofwhicharelaterchosentowinprizeswhichisarrangedinordertomakemoneyforagoodsocialpurpose抽奖售物mug

n.alargecupwithstraightsidesusedforhotdrinks马克杯；杯子NewWordsTaskOne-MeetingEtiquette会务礼仪1.会前计划Meetings

mayberegardedasachancetoupdatethestatusofaprojectorcatchuponindustrydevelopments,butthey’rereallyusedasawaytolearnaboutandmeasureparticipants.Whetheryou’rerunningthemeetingorareaparticipant,meetingsprovideyouwithanopportunitytoshineinfrontofyourpeersandsuperiors.That’swhycommunicatingbyusingalltherightverbalandnonverbalsignalsisimportant.Thefollowingsectionstellyouwhatthosesignalsareandhowtousethemtobeaneffectivechairorparticipant.Activity1:Writealistofameetingagenda,anddiscussalltheitemsshouldbeincludedinthatagenda.misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation误解；错误想法initiate

v.tocausesomethingtobegin开始incompetent

adj.nothavingtheabilityorskilltodosomethingasitshouldbedone无能为力的；不能胜任的disseminate

v.(formal)tospreadorgiveoutsomething,especiallynews,information,ideas,etc.,toalotofpeople散播；公开；宣传preferable

adj.betterormoresuitable更好的participant

n.apersonwhotakespartinorbecomesinvolvedinaparticularactivity参与者NewWords2.主持会议Whenyou’rethehost,yourjobistotakechargeandmakesurethatthemeetingrunssmoothly.Meetingsaren’tfootballgames,sonoteverymeetingrequiresformalrules.However,knowingtherulescanbehelpful.Asahostyoushouldpolitelyletyourcolleaguesknowwhentheyareoutofline.

StartingtheMeetingAdheringtotheAgendaTakingNotes

Activity2:Discussthefollowingquestionswithyourpartner.1.Asahostofthemeeting,howmanystepsshouldyoufollowtorunthemeetingsmoothly?before-meetingpreparationmid-meetingmanagingafter-meetingfollowingup2.Whydoyouthinkthosestepsareimportantforahost?(openanswer)misconception

n.

anideawhichiswrongbecauseithasbeenbasedonafailuretounderstandasituation误解；错误想法moderator

n.

someonewhomakescertainthataformaldiscussionhappenswithoutproblemsandfollowstherules调解人；仲裁人confrontation

n.

afightorargument对抗；冲突blather

v.

totalkforalongtimeinasillyorannoyingway胡说；喋喋不休地讲acknowledge

v.

toaccept,admitorrecognizesomething,orthetruthorexistenceofsomething承认；公认motion

n.

theactorprocessofmoving,oraparticularactionormovement移动NewWords3.参加会议Somepeoplearrivelateatmeetings,comeinloudlyandstartaskingquestionsabouttopicsthathavealreadybeencovered.Don’teverbethatperson.Ifyouarrivelate,keepquiet,andaskacoworkertocatchyouuplater—notwhilesomeoneelseistalking.Punctuality

NeverInterruptStayingfortheEntireMeetingTakingNotes

ThinkbeforeYouSpeak

Activity3:Groupwork.

Makealistofthethingsyoushouldavoiddoingwhenparticipatinginameetinganddiscusswhy.refertotextbookpunctuality

n.

arriving,doingsomethingorhappeningattheexpected,correcttime;notlate准时contempt

n.

astrongfeelingofdislikingandhavingnorespectforsomeoneorsomething轻视；轻蔑commitment

n.

somethingthatyoumustdoordealwiththattakesyourtime承诺disruptive

adj.

causingtroubleandthereforestoppingsomethingfromcontinuingasusual分裂的；制造混乱的subsequent

n.

happeningaftersomethingelse随后的doodle

v.

todrawpicturesorpatternswhilethinkingaboutsomethingelseorwhenyouarebored乱写；乱画NewWordsTaskTwo-SportandCultureEventEtiquette

文娱体育活动礼仪1.参加文娱活动礼仪要点

Withthenewflexibilityintheworkday,businessisn’trestrictedtotheofficeortherestaurantanymore.Thecontemporaryworldhasasmanyvenuesforbusinessasitdoesactivitiesthatcolleaguesandassociatescanshare.Whetheryouandyourbestclientareavidiceclimbersorfanaticalgolfers,atsomepointinyourcareeryou’relikelytofindyourselfinasituationinwhichyouneverthoughtyou’dbedoingbusiness.BeonTimeKnowWhoPaysforWhatDressthePartRespectOtherPeople’sSpaceMonitorYourNoiseLevel

WatchWhatYouSay

DisposeofTrashProperly1.参加文娱活动礼仪要点

Activity1:Discussthefollowingquestionwithyourpartner.Inacultureevent,whatdoyouthinkisthemostimportantruletofollow?Andwhy?-bepolite,berespectivetoothers.-whenyoushowyourrespecttoothersyouwillgainrespectsfromothersespeciallyinacultureevent.avid

adj.

extremelyeagerorinterested渴望的fanatical

adj.

describingsomeonewhoseadmirationforsomethingisconsideredtobeextremeorunreasonable狂热的；入迷的attire

n.

clothes,especiallyofaparticularorformaltype服装cutoffs

[pl.]n.

apairofjeansortrouserswhichhashadthebottompartsofthelegsremoved剪短的裤子hog

n.

takingorusingmorethanyourshareofsomething贪婪NewWords2.参加体育活动礼仪要点Whenparticipatinginacorporatesporteventweshoulddisplaygoodmanners,nomatterthesport.Herearesomeguidelinesforplayersandspectatorstofollow:Evenifyoulose,don’tmakeexcusesorwalkawayangry;beagoodsport,smile,andholdyourheadhigh.Noonelikesawhinerorcomplainer.Treatyouropponent(s)respectfully,andalwaystrytoavoidarguments.Acceptjudgmentcallsfromtheofficials,andfollowtheirdirections.Abidebytherulesofthegame.Playfair.Offerencouragementtoteammates;nevercriticizethemiftheymakeamistake.Playyourbestwithoutshowingoff.Winwithoutbraggingorgloating.Neverthrowanythinginanger.Inadditiontobeingrudeandchildish,thisbehaviorcouldbedangerous.Admittingthatyoudon’tplayasportyou’vebeeninvitedtoplayisperfectlyallright.Rankbeginnersandfakesaren’tappreciated.It’sbettertodeclinethantoembarrassyourselfinasportyoudon’tknowhowtoplayatleastpassablywell.

Activity2:Discussthefollowingquestionwithyourpartner.Asaspectatorwhatismostimportruleforyoutofollowinasportgame?Nomatterwinorlose,youshouldalwaysstaycalmandgraceful.whiner

n.

aperson,especiallyachild,whocomplainsorexpressesdisappointmentorunhappinessrepeatedly啜泣者abide

v.

toacceptorobeyanagreement,decisionorrule遵守brag

v.

tospeaktooproudlyaboutwhatyouhavedoneorwhatyouown吹牛；自夸gloat

v.

tofeelorexpressgreatpleasureorsatisfactionbecauseofyourownsuccessorgoodluck,orsomeoneelse’sfailureorbadluck沾沾自喜；幸灾乐祸passably

adj.

inawaythatissatisfactorybutnotexcellent尚可地；可能地NewWords3.主要商务体育活动Golfandbusinessarelikehotdogsandbaseball:Theynaturallygotogether.Therelaxedpace,bucolicsurroundingsandhandsomeclubhouseprovideanelegantwaytogettoknowotherappointmentsofthepeopleandtostrikedeals.

GeneralGolfEtiquetteBusinessGolfEtiquette(1)高尔夫球bucolic

adj.relatingtothecountryside牧民生活的；田园风味的conservative

adj.resistanttochange保守的putt

v.tohitagolfballgentlyacrossanareaofshortandevengrasstowardsorintoahole击球入洞rake

n.agardentoolwithalonghandleandlongpointedmetalpartsstickingoutinarowatthebottom,usedformakingtheearthlevelorforcollectingleaves,etc.耙子caddie

n.apersonwhocarriestheequipmentforsomeonewhoisplayinggolf球童NewWords3.主要商务体育活动Racquetsportsarepopularinlargecitiesbecausetheyhappeninsideanddon’trequirealotofspace.Adresscodeusuallyisinvolved.Makesurethatyouknowaheadoftimewhatthedresscodeisfortheclubyouaregoingtoattend.

(2)网球等球类活动WhiteisalwaysappropriateataracquetclubWomenmayalsoweartennisdresses.BeclearaboutthedresscodesArriveearlyasahostArrivewiththerightgearandtheappropriateattireasaguest

racquet

n.anetfixedtightlytoanovalframewithalonghandle,usedinvarioussportsforhittingaball球拍restrictive

adj.limitingthefreedomofsomeoneorpreventingsomethingfromgrowing限制性的；约束性的quizzical

adj.seemingtoaskaquestionwithoutsayinganything探寻的gear

n.theequipment,clothesetc.thatyouusetodoaparticularactivity工具；装置privacy

n.someone’srighttokeeptheirpersonalmattersandrelationshipssecret隐私NewWords3.主要商务体育活动Watersportsincludeswimming,sailing,andwaterskiing.Mostswimmingpoolswillask(3)水上运动thatallswimmerstakeshowersbeforetheyswim.Alsobecausewaterwillcarrygermsreadily,itisbestnottogoswimminginapoolwithanopensoreofanykindorwithacommunicableillness.Whenswimminginalappool,swimontherightsidesothatfasterswimmersmaypassontheleft.Ifthepoolisusedforaerobicsorgeneralswimmingalso,eachgrouphasitsownareainthepool.Checkwiththelifeguardtobesurewherethegroupsaretodotheirswimming.germ

n.

averysmallorganismthatcausesdisease微生物；细菌sore

n.apainfulareaonthesurfaceofabody,especiallyaninfectedarea伤处aerobics

n.energeticphysicalexercises,oftenperformedwithagroupofpeopletomusic,whichmaketheheart,lungsandmusclesstrongerandincreasetheamountofoxygenintheblood有氧运动seasickness

n.vomitingorhavingthefeelingyouwillvomitbecauseofthemovementoftheshipyouaretravellingin晕船prescription

n.apieceofpaperonwhichadoctorwritesthedetailsofthemedicineordrugsthatsomeoneneeds处方NewWords3.主要商务体育活动Anumberofbusinesspeoplearestartingrunningclubsorjoiningexistingrunningclubs.Joiningtheseclubsisa(4)跑步、单车、滑轮运动wonderfulwaytonetworkandgettoknowotherpeople.Wearingreflectiveclothingwhenrunningisrecommended;ifyourunalone,besuresomeoneelseknowstheroute.Sincerunnersgenerallygoforanextendedperiodoftime,work

v.

tomeetpeoplewhomightbeusefultoknow,especiallyinyourjob交际rollerblade

n.

oneoftwobootswithasinglerowofsmallwheelsonthebottomwhichyouwearinordertotravelalongquicklyforenjoyment直排轮鞋pedestrian

n.

apersonwhoiswalking,especiallyinanareawherevehiclesgo行人NewWords

Activity3:Discussthefollowingquestionwithyourpartner.Whatdoyouthinkistheperfectsportfordoingbusiness,andwhy?Golf,itallowsyoutotalktoyourbusinesspartnerinarelaxatmosphereandwithplentyoftime.Whatisimportantwhencombiningsportwithbusiness?.Typeofsport.Theplacetohavesport.Timeofsport.TaskThree-OfficeEvents联欢活动礼仪

1.公司联欢礼仪Generalofficepartiesareusefulforbuildingmoraleandcelebratingaccomplishments.Theycanalsobeheldforspecialoccasions,suchasacolleague’s50thbirthdayorasuccessfulsalestargetaccomplishment.HostingtheOfficePartyAttendingtheOfficePartyActivity1:Discussthefollowingquestionwithyourpartner.

Supposingyouareaboss，howwillyouorganizeyourstuffforanofficecelebration?(openanswer)morale

n.theamountofconfidencefeltbyapersonorgroupofpeople,especiallywheninadangerousordifficultsituation士气verify

v.toprovethatsomethingexistsoristrue,ortomakecertainthatsomethingiscorrect证实；作证dispute

n.anargumentordisagreement,especiallyanofficialonebetween,forexample,workersandemployersortwocountrieswithacommonborder辩论，争论generosity

n.thequalityorconditionofbeinggenerous慷慨；宽宏大量sober

a.notdrunkoraffectedbyalcohol清醒的；未醉的NewWords2.同事活动礼仪Althoughmanypeoplekeeptheirworklivesseparatefromtheirprivatelives,everyonehasabirthday;manypeoplegetmarriedandhavebabies;andmanypeoplewilllosesomeonedeartothemwhileyouknowthematwork.Whatarethebestwaystomarkthesemilestoneswithcolleagues,clients,andbosses?BirthdaysWeddingsBabiesFunerals

Activity2:Discussthefollowingquestionswithyourpartner.Whenparticipatinginyourboss’sbirthdayparty,howtobehavetoshowyourcivility.-bepolite.-beactivebutnotnoisy.-showrespectorgratefulnesstoyourboss….perspective

n.aparticularwayofconsideringsomething洞察力anniversary

n.thedayonwhichanimportanteventhappenedinapreviousyear周年纪念日subordinate

n.apersonwhohasalessimportantpositionthanyouinanorganization下级；部属discreet

adj.carefulnottocauseembarrassmentorattracttoomuchattention,especiallybykeepingsomethingsecret谨慎的intimate

adj.having,orbeinglikelytocause,averyclosefriendshiporpersonalorsexualrelationship熟悉的；亲密的condolence

n.sympathyandsadnessforthefamilyorclosefriendsofapersonwhohasrecentlydied,oranexpressionofthis,especiallyinwrittenform哀悼；慰问NewWords3.送礼礼仪Givingandreceivinggiftscauseconsiderableconcerninbusiness,forobviousreasons.Giftscanbeusedappropriatelytothankclientsforbusiness,torewardsomeoneforajobwelldone,tocelebrateapromotion,ortocommemoratealong-termrelationship.Butgift-givingcanalsoveerintoundueinfluenceandbribery.

GiftatWorkplaceGiftsbetweenCompaniesFindingAppropriateGifts

Activity3:Discussthefollowingquestionswithyourpartner.

Whatshouldyoubehavewhenreceivingagiftfromabusinesspartner?-beclearthatthegiftisonlyforpersonalrelationbutnotbusinessaffairs.-bethankful-agiving-backgiftsisnecessary2.Whyisitimportanttogiveagifttoyourcoworkerinaspecialday?-memorate

v.torememberofficiallyandgiverespecttoagreatpersonorevent,especiallybyapublicceremonyorbymakingastatueorspecialbuilding纪念；庆祝bribery

n.moneyorapresentthatyougivetosomeonesothattheywilldosomethingforyou,usuallysomethingdishonest贿赂；受贿churlish

adj.rude,unfriendlyandunpleasant粗野的lavisha.morethanenough;verygenerous奢侈的；过分慷慨的extravagant

adj.spendingtoomuchmoney,orusingtoomuchofsomething奢侈的；过分的thorny

adj.describingaproblemorsubjectthatisdifficulttodealwith棘手的NewWords1.ExercisefornewwordsinthisModule.

Directions:explainthenewwordsinEnglishbyyourunderstanding,andmakeasentencewitheachofthem.ExerciseforModule31)cringe:tofeelembarrassedandashamedaboutsomethingButjustthethoughtofmentioningittohermadehimcringe.

2)generic:relatingtoorsharedbyawholegroupofsimilarthings;notspecifictoanyparticularthingTorunthetestnow,seeRuntheGenericTest.

3)reprimand:totellsomeone,esp.officially,thathisorherbehavioriswrongandnotacceptable

Shewasseverelyreprimandedforacceptingthemoney.

4)accusation:tosaythatsomeoneisresponsibleforacrimeorforhavingdonesomethingwrong

Theaccusationwasthathehadmurderedaman.

5)disseminate:tospreadorgiveoutsomething,especiallynews,information,ideas,etc.,toalotofpeopleTheyusethepresstodisseminateright-wingviews.

6)blather:totalkforalongtimeinasillyorannoyingwaySheblathersaboutgoodnessandbeautyandherowngenius.7)gripe:astrongcomplaint

Myonlygripeaboutthehotelwasthefood.

8)feedback:informationorstatementsofopinionaboutsomething.Didyougetanyfeedbackfromyourclients?

9)disseminate:causetobecomewidelyknownAmeetingcanbeagoodwaytodisseminateinformationtoseveralpeopleatthesametime.

10)hashout:decideonitafteralotofdiscussion

Theywereaskedtositdowntogetherandhashouttheirdifferencesbytheirleader.

11)havethefloor:haveone’ssay

IremindmyselfthatIhavethefloorandthatnobodyisgoingtointerruptme.

12)contempt:lackofrespect,despiseYoushouldnotexpressyourcontemptwhensomeoneelseisspeaking.

13)mingle：getinvolvedormixed-upwithAbuffetisagreatwaytobuildrelationshipsandallowpeopletomingle.14)juggle:throwandcatchseveralobjectssimultaneouslySetupglassesanddinnerbeveragesonthediningtablessothatyourguestsdon’thavetojugglefoodplatesanddrinks.15)utensil:animplementforpracticaluse(especiallyinahousehold)

Makesurethatalltheutensilsforeachcourseareonthetablebeforethefoodarrives.

16)copious:largeinnumberorquantity

Inacocktailbuffet,usuallythefoodisvaried,copious,andservedfromdifferentlocations.

17)flexibility:thequalityofbeingadaptableorvariable

Withthenewflexibilityintheworkday,businessisn’trestrictedtotheofficeortherestaurantanymore.

18)unavoidable:impossibletoavoidorevade

Sometimesbeinglateisunavoidablesoalwaysconfirmthestarttimeoftheeventorperformance,andplanaccordingly.

19)presumption:anassumptionthatistakenforgranted

Yourinvitationcarrieswiththepresumptionthatyouwillpayforthetimeyourguestsspendthereandfortheirfoodanddrink,ifany.

20)attire:clothingofadistinctivestyleorforaparticularoccasion

Ifyou’reparticipatinginsports,makesurethatyouhavetheproperattire.

21)obscene:offensivetothemindRefrainfromusinganyformofobscene,foul,ordisrespectfullanguagewhenyou’reoutinpublic.22)eyesore:somethingveryuglyandoffensive

Notonlyleavinglitteraroundisaneyesore,anditcancreateadanger.23)foremost:rankingaboveallothers

Rememberthatthegolfoutingisfirstandforemostabusinesseventandthatyourclientshavetolookgoodifyou’regoingtogetwhatyouwant.

24)contrived:artificiallyformalSomepeopletendtodismissofficecelebrationsortolookatthemascontrivedaffairsthatnoonereallyenjoys.

25)inmoderation:notexcessiveorextreme

Consumealcoholicbeveragesinmoderationinallbusinessandsocialsituations.

26)perspective:awayofregardingsituationsortopicsetc.

Fromacompanyperspective,celebratingtheanniversarydateofsomeone’semploymentismoreappropriate.

27)commemorate:markbysomeceremonyorobservation

Giftscanbeusedappropriatelytothankclientsforbusiness,torewardsomeoneforajobwelldone,tocelebrateapromotion,ortocommemoratealong-termrelationship.

28)overtone:anulteriorimplicitmeaningorquality

Flowerscanbegreatgifts,butyoushouldknowtheovertonesthateachflowermeans.

2.Dialogue.Directions:imitatethespeakers,andmakearoleplaywithyourpartner.Joe: HiSam,pleasetakeaseat.Goodmorning,Lucinda.Pleasesitdown.Howareyouboththismorning?(Together)SamandLucinda:Good,thanks.Joe: Iaskedyoubothtocomeinthismorningbecausethere’sbeenrumorsfloatingaroundthatyoutwoareinvolvedinapersonalrelationship.NowIknowthesekindsofthingscanbesensitive,butIdofeelwehavetodiscussit.Lucinda: Yes,therumorsare