BMW客户关系管理(CRM)解决方案

ProjectforBMWAka.BSM2011-11bypeterCrandTecProfileBeijingCrandscienceandtechnologyco.,LTD.isaleadingenterpriseapplicationandmanagementsoftwareprovider.Itengagesinapplicationsoftware,includingWebapplications,officeautomation,businessintelligence,E-commerce,productionmanagement,fixedassetsandcustomizedproducts.CrandTec

hasmuchexperienceinfinancialservices,telecom,manufacturing,retailinganddistributiontheseindustries.ItboastsprofessionalITservicepackage,providingcustomerswithITconsulting,solutionandoutsourcingservices,includingenterprisesolutions,applicationsoftwaredevelopmentandmaintenance,qualityassuranceandtesting,researchanddevelopment,infrastructureoutsourcingandbusinessprocessesoutsourcingservices.Wecanhelpcustomerstofocusontheircorebusinessandtomaximizeinvestmentreturns.CrandTec

hasbeenanimportantpartnerofmanymultinationalcompanies,suchasMitsubishi,Toyota,SonyEricsson,NEC,TIBCO,Dong'anPower,TWTandNO.704AerospaceInstitute.Todate,atotalof180staffareinTelemob,andallholdacollegedegreeorabove.Overathirdofstaffaretechnicians,andmostofthemreceivedcertificationfromMicrosoft,IBM,Sun,Oracle,Sybase,andBEA.ThedevelopersworkonAIX,SCO,Windowssystemplatform,masterdevelopingtoolssuchasC/C++,Java,PHP,andespeciallyhaverichtheoryandexperienceinDB2,Sybase,Informix,Oracle,SQLServertheselarge-scaledatabases.CaseStudyTypicalcasestudy:MitsubishiMotorsDesknetGroupware,ProductionManagementToyotaGroup

ProductionManagement,FixedAssetManagementSEGroup

ProductionManagement,WarehousingandLogisticsManagementShanghaiMusashiPaintDesknetGroupwareSuzhouMusashiPaint

ProductionManagement,DesknetGroupwareZhongshanMusashiPaintProductionManagement,DesknetGroupwareGreatwallMotor

ProductionMaterialBarcodeandWarehousingSystemDong’anPower

ProductionMaterialWarehousingandDistributionSystemBeijingRailwaySignalFactory

ProductionManagementTWT

Group

InsuranceSystemNo.704AerospaceInstituteProductionManagement,ProductTracingManagementReporting&BusinessIntelligenceReportingpreviewBusinessProcess&SystemModuleDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportDepartmentmanagementorganizationstructureSystemOperationStep5Step4BStep4AStep3AStep3BStep3CDevelop/TestingRequirementStudySystemAnalystDesignExecuteImplementPlanDeliveryDeliveryPlanSystemSupportStep2AStep2BStep2CProjectStartRequirementStandardSpecificationConfirm&DesignFinishedSystemDesignSpecificationCompletedTestingImplementPlanCompletedDeliveryPlanCompletedDeliveryOverSupportOverStep1BStep1AWhatwewilldointhisprojectTimeScheduleStep5Step4BStep4AStep3AStep3BStep3CDevelop/TestingRequirementStudySystemAnalystDesignExecuteImplementPlanDeliveryDeliveryPlanSystemSupportStep2AStep2BStep2CProjectStart15days2days3daysSupportOverStep1BStep1A15days……daysSolution1——TimeFirstSection1—YoucangetAlltheReportSpecificonecanusethissystemwithoutauthoritydivisionNormalStuffcannotusethissystemSection2—YoucangetSpecificpersoncancheckoutallreportingFinishedthemanagementofauthorityAccordingtotheauthorityoftheusers,cancheckdifferentreportingSection3–YoucangetAllthestuffcanusethissystemSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection1——ReportingsystemCompletedDepartmentmanagementSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection2——EveryonecanseedifferentreportsDepartmentmanagementSolution1——TimeFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection3——allthingsoverDepartmentmanagementSolution2——ManagementFirstSection1–YoucangetComprisingreportingwithoutBusinessIntelligenceFinishedtheauthoritymanagementAllthestuffcanusethissystemSection2FinishedallthereportingFinishedfunctionofimportingdatafromexcelImplementthemanagementofdatabaseSolution2——ManagementFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection1——Reporting&StaffkeyinAllStuffcanusethissystemDepartmentmanagementSolution2——ManagementFirstDataInputtingInformationManagementcontractmanagementCustomerInfoManagementPrepaymentManagementInventoryManagementDeliveryFinancialManagementAuthorizationManagementReportingSystemStaffmanagementUserauthorityconfigurationSystemauthorityManagementExcelInputOnlinereportOfflinereportBusinessIntelligenceStaffkeyinApprovalManagementSystemManagementDatabaseManagementUserManagementBasictypeManagementInsidereportSection2——allthingsoverYoucanviewthehistoryreportandenjoyBIDepartmentmanagementSolutionA——MoreSecuritySolutionB——EasyadministrationSchedule&ResourcePlan

TaskDescriptionResource12

123456789101112131415RequirementStudy

SystemDesignDatabaseDesign

ProgramSpec&Testdesign

CommonDesign

SystemDesign

DataInputingExcelInput

Staffkeyin

ApprovalManagement

InformationManagementcontractmanagement

contractmanagement

CustomerI