商务礼仪英语

BusinessEtiquetteEnglish商务礼仪英语英语协会

BusinessEtiquetteEnglishI.GreetingsandIntroductionII.ReceptionIII.CeremonialSpeechIV.CateringCulture/TableMannerV.TourandVisitVI.ConferenceAddressFormalandInformalVerbalGreetings

Non-VerbalGreetingsShakinghands,kissingandbowing1.Don’tkisssomeoneyoudon’tknowwell.2.Takeintoconsiderationtheoccasionandthesetting.—Inthecontextofbusinessmeetingsthosearesocialinnature(banquetsandconventions):acceptable—Purebusinesssettings(conferencerooms):handshake

I.GreetingsandIntroductionI.GreetingsandIntroductionHand-Shaking——anexpressionofmutualtrustandrespect,andawaytosendgreetingsinbusinesssituation.Thegoodtimetoshakehandsshouldbe:—Whenyouareintroducedtoothersandwhenyousaygoodbyetoothers—Whenthevisitorcomesintoyourroomoroffice—whenyougotomeetyourclient—whenotherssendyourgifts—whenyougotoattendthereceptionsorparties—andwhenyoutakeleaveI.GreetingsandIntroductionOtherhand-shakingcodes:—Yourhandshakeshouldberelaxedbutfirm(neverlimp).—Yourshouldlookattheotherpersonintheeyes,smilesandgivecordialgreetings.—Donotholdontotheotherperson’shandorarm.—Ifsomeoneseemstobackoff,donotforceahandshake.I.GreetingsandIntroductionGuidelinesforintroduction：Threebasicrulesinsocialintroductions:1.Amanisalwaysintroducedtoawoman.2.Ayoungpersonisalwaysintroducedtoanolderperson.

3.Alessimportantpersonisalwaysintroducedtoamoreimportantperson.Basicrulesinbusinessintroductions:Peopleareintroducedaccordingtotheirbusinessrank.—Donotusefirstnamesinbusinessintroduction—Whileintroducing,youcanalsomentionwhattheydoorsomethingaboutthem.I.GreetingsandIntroductionTheResponsetotheIntroductionStandup.Approachandlookattheotherpersonwithasmiletoshowrespect.3.Shakehands.4.Greettheotherpartybyrepeatingtheotherparty’sname.5.Saygoodbyewhenyoufinishyourconversation.I.GreetingsandIntroductionIt’spolitetointroduceyourselffirst.Youcanasksomebody’sname,homecountry,hometown,etc.,butyoushouldnotaskquestionsaboutage,livinghabits,addressandphonenumbers,whentalkingtosomeoneofoppositesex.Therearesomequestionsyoushouldneverask:aperson’ssalary,property,financialsituationsandsocialsecuritynumber.

I.GreetingsandIntroductionIfyouwanttoknowwhereapersonwasborn,youcanask“Whereareyouoriginallyfrom?”insteadof“Whereareyoufrom?”toavoidconfusion.II.ReceptionVOCABULARYDEVELOPMENT机场大楼问讯处安全检查登机卡海关行李申报单报关外币申报单应纳关税物品往返票词汇扩展TerminalbuildingInformation/inquirydeskSecuritycheckBoardingpass/cardCustomsbaggage/luggagedeclarationformMakingacustomsdeclarationForeigncurrencydeclarationformDutiablegoods/articlesRound-tripticket;returnticketII.ReceptionVOCABULARYDEVELOPMENT免税店行李标签牌行李提取处机场班车健康证书入住/退房手提行李随身携带行李出租车候车处词汇扩展Duty-freeshopBaggage/luggagetagBaggage/luggageclaimAirportshuttlebusHealthCertificateCheckin/outHandluggageCarry-onluggageTaxistand/rankII.ReceptionVOCABULARYDEVELOPMENT单/双人房总统/豪华套房酒店大厅外宾外事办公室招待会欢迎/告别词词汇扩展Single/doubleroomPresidential/luxurysuiteHotellobbyForeignguest/visitor;overseaguest/visitorForeignaffairsofficeReception/entertainmentpartyWelcome/farewellspeech/addressII.ReceptionUSEFULEXPRESSIONS请允许我介绍一下自己。。对不起，我还没有请教阁下的尊姓大名呢。。我们很高兴能请到您。您一定是我们期待已久的客人。谢谢您亲自专程赶来接待我。我很高兴见到您。我很高兴能与您结识。有用表达Allowmetointroducemyself..Excuseme,mayIhavethehonorofknowingyou?Itisagreatpleasuretohaveyouherewithus.Youmustbeourlong-expectedguest.Thankyouverymuchforcomingallthewaytomeetmeinperson.Iamsopleasedtohavemetyou./It’sbeenmypleasuremeetingyou.I’mdelightedtomakeyouacquaintance.II.ReceptionUSEFULEXPRESSIONS我们又见面了。您旅途如何？我希望你在这里过的愉快。女士们，先生们，我很高兴，有此殊荣向诸位介绍。。我能为您做些什么？对您短暂的访问，我们为您安排的日程很紧，希望不要介意。感谢您为我们所做的如此精心的安排。有用表达Smallworld,isn’tit?Howwasyourjourney?IhopeyouwillenjoyyourstayhereLadiesandgentlemen,Iamgladtohavethehonorofintroducing..IsthereanythingIcandoforyou?Wehaveatightscheduleforyourshort/briefvisit,Ihopeyoudon’tmind.Thankyouforsuchathoughtfularrangementforus.II.ReceptionUSEFULEXPRESSIONS祝您访问圆满成功！祝您万事如意！期待您的再次来访。代我向。。。问好让我们保持联系。您真好，专程来送别。请多保重。祝您旅途愉快。一路平安！有用表达Wishyourvisitacompletesuccess.Iwishyouallthebest.Iamlookingforwardtoyournextvisit.Remembermeto../sayhelloto..formeLet’skeepintouch.It’sveryniceofyoutocomeallthewaytoseemeoff.Takecare!Iwishyouapleasantjourney/haveanicetrip.Bonvoyage!/haveasafetrip!II.ReceptionAlternatingtranslation先生，请问您是从美国来的约翰逊先生吗？Excuseme,sir,areyouMr.JohnsonfromtheUnitedStates?Yes,IamDavidJohnson,AndyoumustbeMissLi.是的，我叫大卫约翰逊，您一定是李小姐了。是的，我叫李敏，约翰逊先生，我一直在此恭候您的来到。Yes,IamLiMin,Mr.Johnson,Ihavebeenexpectingyou.Thankyouforcomingtomeetme.JustcallmeDavid.谢谢你来接我，叫我大卫好了好的，欢迎来青岛，大卫，旅途如何？Ok.WelcometoQingdao,David,didyouenjoyyourtrip?II.ReceptionAlternatingtranslationNottoobad.Butwewerelaterthanexpected.Ourplanedelayedtakingoffasweranintostorm.Wewereheldupforseveralhoursattheairport,waitingforthestormtoclearup.Butonthewhole,wehadgoodflyingweather.还可以，但还是误点了，下大暴雨，班机推迟起飞，我们在机场等了好几个小时，等到天气好转才起飞，总的来说，飞行的天气还不错。飞行这么久，一定很累了吧？我们直接开车回宾馆吧？Isupposeyoumustbeverytiredafterthelongtrip.Shallwedrivedirectlytothehotel?Yes,I’mabittired.ButI’llbeallrightbytomorrow.是的，我有点累了，但是明天就能恢复。是的，好好睡一觉就会解乏，我们明天晚上为您准备了宴会。Sure.Agoodnight’ssleepwillrefreshyou.Bytheway,wewillgiveyouadinnerpartytomorroweveninginyourhonor.II.Reception

AlternatingtranslationYouaresokind,indeed.I’llbegladtocome.你们真好，我会很高兴的去赴宴。好的，我们王总要我向您问好，遗憾的是他不能亲自来接您。Good,Mr.Wang,ourChairman,sendshisgreetingstoyou.Heregretsthathe’sunabletocometomeetyoupersonally.Itreallydoesn’tmatter.这没什么，真的没关系。我祝您在此过的愉快，需要什么尽管跟我说。我去推一辆行李车，您到行李提取处等我吧。Ihopeyouwillhaveapleasantstayhere.Ifyouneedanything,justletmeknow.I’llgetapush-cartandmeetyouoverthereattheLuggageClaim.II.ReceptionAlternatingtranslationThankyousomuch.谢谢。行李都齐了吗？Dowehaveeverything?Yes,Ihavegotallmyluggage.是的，我的行李都齐了。都齐了，我们走吧，车在外面等着呢。Ok.Nothingisleftbehind.Shallwegonow?ourcariswaitingoutside.Yes,let’sgo.好的，我们走吧。III.Ceremonial

SpeechVOCABULARYDEVELOPMENT欢迎/开幕/闭幕词开/闭幕式友好访问签字仪式宣布。。。开/闭幕热情洋溢的欢迎词值此。。。之际由衷的感谢以。。。的名义承蒙。。的盛情邀请提议祝酒词汇扩展Welcome/opening/closingspeechaddressOpening/closingceremonyGoodwillvisitSigningceremonyDeclare…open/declarethecommencement/opening/conclusion/closingof..GraciousspeechofwelcomeOntheoccasionof..HeartfeltthanksInthenameof..AtthegraciousinvitationofProposeatoast

III.CeremonialSpeechVOCABULARYDEVELOPMENT陛下阁下尊敬的奥贡州州长先生怀着对贵公司的深厚感情增进我们彼此之间的理解和友谊促进我们之间的友好合作关系符合两公司的共同利益词汇扩展Your/His/HerMajestyYour/His/HerHonor/ExcellencyRespected/respectable/honorabletheGovernorofOgunStateWiththeprofoundandamicablesentimentsforyourcompanyIncrease/strengthen/promote/expandourmutualunderstandingandfriendshipPromote/facilitate/enhance/strengthen/advanceourfriendlyrelationsofcooperationAccordwith/agreewith/conformto/meetthecommoninterestsofourtwocompaniesIII.CeremonialSpeechUSEFULEXPRESSIONS在这临别的时候，我们都有一种恋恋不舍之情这些良好的印象将永远珍藏在我们美好的回忆中请允许我请各位一起举杯，为我们两公司的友谊与合作干杯！有用表达weallfeelreluctanttopartfromeachotheratthismomentofparting/farewell.Thesefineimpressionswillremainforeverinourmostcherishedmemories.MayIaskyoutojoinmeinatoasttothefriendshipandcooperationbetweenourtwocompanies.III.CeremonialSpeechUSEFULEXPRESSIONS我向各位表达我个人诚挚的欢迎，并衷心祝愿你们的来访富有成果。这使我有极好的机会拜访老朋友，结交新朋友。我很高兴能够再次同你们欢聚一堂。我们在此受到了隆重热烈的接待和无线盛情的款待，我再次非常愉快的向我们的东道主表示深深的谢意。有用表达Iwanttoextendmypersonalearnestwelcometoallofyouandsincerelyhopeyourvisitherewillberewarding.Itprovidesmewith/availsmeof/givesmeanexcellentopportunitytomeetoldfriendsandmakenewones.Iamveryhappytohavethissecondchanceofjoyfulgatheringwithyou.Itgivesmegreatpleasuretoexpressonceagaintoourhostmydeepappreciationforthegrandreceptionandboundlessandgeneroushospitalityweenjoyhere.IV.CateringCulture/TableMannersTableSetting餐桌摆设Plates盘子Utensils/Cutlery餐具Glasses杯子Napkin餐巾Pepperandsaltshakers,breadbasket,buttertray胡椒瓶，盐瓶，面包篮，黄油碟Wouldyoupleasepassthe…麻烦你传一下…Seating座位Nametag姓名牌Openthechairfortheladywhositsonyourrighthandside为坐在你右手边的女士拿开椅子让她上座Sitonherlefthandside坐在她的左手边Goodposture良好坐姿Keepyourhandsonthelap把手放在大腿上Napkin(1)餐巾Don’ttouchanythingifthehostsays“let’ssaygrace”

如果主人要祈祷，低下头，什么也不要做Unfoldthenapkinandfoldithalfbeforeputtingitonyourlap

打开餐巾，对叠，放在大腿上Usethenapkintogentlywipeyourmouth.Don’tblowyournoseintoyournapkin餐巾只用作轻擦嘴边。不可用来擦鼻子Napkin(2)餐巾Placethenapkinonthearm/backofthechairifyouneedtobeexcused如要离座,把餐巾放在椅柄/背上Aftercompletion,placethesoilednapkinattheleftofyourplacesetting

用餐完毕,把用过的餐巾放在摆设的左手边Utensils餐具Knife,fork,spoon刀,叉,勺儿Workfromoutsidein由外到内Resting–separatetheknifeandforkontheplate,bladesfacingin/prongsdown

暂停进食-把刀和叉分开放在盘子上,刀锋向内,叉尖向下Done–placetheknifeandforkparalleledontheplate–bladesfacingin/prongsup

用餐完毕-把刀和叉平衡放在盘子上,刀锋向内,叉尖向上BreadorRoll面包Breakthebreadwithyourfingersintosmallpiecesmallenoughforonebite,butterit用手指把面包一小块的撕开来,

涂黄油Donotbuttertheentirepieceofbreadatonetime 不要把整块面包涂上黄油Drink饮料Don’tstartdrinkingthewineuntilthehostsays“cheer”

在主人家说“举杯”前,不要喝酒Holdtheglassstemandsip 举杯时拿着杯的下半部细啜Nobottomsupexceptdrinkingbeer

除了喝啤酒,一般都不会干杯Nodrinkingandeatingatthesametime

不要同时进食和喝饮料Wine酒Champagne–chilled香槟–冰镇Whitewine–chilled白葡萄酒–冰镇Seafood/Poultry海鲜/家禽Redwine–roomtemperature红葡萄酒–室温Redmeat(pork,beef…)红肉(猪,牛…)Don’taddiceontheabove以上酒类不要加冰Brandy,whisky,dessert[dɪ'zɜːt]wine… 白兰地,威士忌,餐后酒…

Menu菜单Setmenu/Alacarte[ə'lækrətɪ]预定菜单/点菜Starter/appetizer/entrêe头盘Salad/soup/oysters/minipizza…

沙拉/汤/蚝/小批萨…Maincourse主菜Poultry/seafood/beef/pork/pasta[‘pæstə]面团

…Sidedish–vegetables/potatoes/rice…Dessert甜品Coffeeortea咖啡或茶Steak牛扒Welldone全熟 100%Medium 半生熟 75%Mediumrare半生50%Rare生 25%Raw全生 0%BonAppetitRecipe—食谱Howtosay“宫保鸡丁”and“麻婆豆腐”

insimpleEnglish?Diced[daɪs]chickenwithpeanuts;SauteedchickenwithchiliandpeanustsSpicyandhotbeancurd;beancurdwithmincedporkinchilisauceBonAppetitDoyouKnow“LazySusan”?Whatistheoriginofthat?Canyouexplainthat?餐桌上的圆转盘；ThetermLazySusanoriginatesinthefactthat,duringthe1700s,servantswereoftennamedSusan.Theterm“LazySusan”madeitsfirstwrittenappearanceinaGoodHousekeeping

articlein1906,althoughtheirexistencedatesbacktothe18thcentury.Priortotheuseoftheterm‘LazySusan’,theywerereferredtoasdumbwaiters,atermtodayappliedtoasmallelevatorfortransportingfood.IV.CateringCultureVOCABULARYDEVELOPMENT词汇拓展stir-frying;sautingDeep-fryingplain-frying/quickfryingBraise[breɪz]inbrownsauceSmokingPickling/saltingSteamingQuick-boiling煸；炒炸清炒/爆炒红烧/炖熏腌清蒸汆IV.CateringCultureVOCABULARYDEVELOPMENT词汇拓展Steamedbun/breadSteamtwistedrollSteamedmeatdumplingDumpling(meet/veg.filling)GlutinousricedumplinginsoupRicedumplingwrappedinreedleavesPumpkinpieNoodleswithfriedbrownsaucepasteSpringrollFriedtwistedstickPan-friedcakewithsesameandg