酒店服务指南

-.-.----可修编-敬重的来宾：欢送阁下光临紫金酒店！紫金酒店竭诚为来宾缔造舒适、雅致、便利、亲切的生活空间，我们将以殷勤的效劳令您有宾至如归的感受，为阁下供给完善的住宿、餐饮、桑拿、醋疗养生、休闲、消遣、商务等效劳。如阁下有任何需要，请与大堂经理联系，我们将随时为您效劳。祝阁下有一个快活的旅程！紫金酒店DearGuest:WeletotheXinZijinHotel!Ourfacilitieshavebeendesignedforfortandconvenienceamidstacozy ，friendlyandhealthyatmosphereofhomeawayfromhome.WeareverypleasedtohaveyouwithusandtrustthatyouwilltakeXinZijinHotelasyoursecondhomeinShanxi.Forfurtherinformationorassistance,pleasedonothesitatetocontactourAsst.Managerwhowillbedelightedtohearfromyou.Wishingyouamostpleasantstaywithus!住宿须知敬重的来宾：依据市公安局公布的相关法例，全部住客必需遵守以下住宿规定：1、阁下办理入住登记手续时，必需出示有效合法的明文件：如居民、护照等有效证件。2、访客必需得到酒店和来宾允许，并阅历证登记前方可进入客房。3、不准私自让访客留宿或转让床位，如临时外出住宿时，应事先通知酒店前台。4、严禁将易燃、易爆、剧毒和放射性等危急物品带入酒店。5、严禁在客房使用酒精炉、煤油炉、电炉或电气设备进展煮食或其他用途。6、携带枪支、武器等入住，必需照实登记并交当地公安机关保存。7、严禁在酒店宿娼卖淫、吸毒贩毒、走私贩私、非法兑换外币、贩运传播淫秽物品、聚众赌博、流氓斗殴等犯罪活动。8、自觉遵守酒店各项卫生规定，不准携带宠物或一切腐烂有碍卫生的物品进入酒店。9、旅客携带之贵重物品，请自行妥当保管或存放于前台设立的免费保管箱。如在房间或酒店公共场所遗失任何贵重物品，本酒店概不负责。消防应急措施如阁下于下榻酒店时万一遇上火警，本酒店在防火安全方面有严格的要求及完善防范措施。请阁下细阅此页，目的是让您于酒店发生火警时安全撤离。首要事项：1、清楚所在楼层走火通道的位置。2、清楚火警报警铃及灭火器的位置。3、细阅客房门后的应急出路指示图。当觉察火警时：1、敲响就近的火警报警铃。2、通知话务员火警发生的准确地点。3、在可能的状况下，把火警四周的门关闭，以防浓烟涌入。4、切勿试图扑救大火，灭火器只能扑灭小火。5、如火势不能把握，请尽快携带房间钥匙离开火警现场。6、请保持冷静，逃离火警现场，到达安全区域。当听见火警铃响时：1、观看房间状况，保持冷静。2、开门逃命时，请先把手放在门外探测门外的温度。3、先开一线门缝以测试浓烟程度，如遇上浓烟时尽快把房门关上。4、如火势不大或没有浓烟，请靠近墙边走向最近的走火通道。5、如走火通道未被浓烟包围，请尽快跑到地面。切勿利用电梯逃命。6、如四周火势恶劣，请尽快跑回房间，那里就是你最安全的地方。当在紧急状况阁下必需留在房间时，请留意：1、通知话务员你当时所在位置。2、利用湿毛巾或湿床单把全部门隙及通风塞住。3、利用缸、废纸箱或冰桶等盛水，把身上衣服弄湿。4、在等待外界救援时，请保持冷静。-.-.----可修编-WHATTODOINCASEOFFIREItisextremelyunlikelythatyouwillbeinvolvedinafirewhilestayingwithus.ProsperityBusinessInnmeetsstrictfirecodexrequirementsandhastakeneveryprecautiontoprotectyoufrombeingharmedbysuchevent.Thisleaflet,whichoutlinesfireproceeding,isoneoftheprecautions. Pleasetakeafewmomentstoreadandunderstandit.FIRSTTHINGFIRST1、Locateexitusconvenienttoyourroom.2、Findthefirealarmsandextinguishersinyourarea.3、Checkthebuildingevacuationplanpostedonthebackofyourfrontdoor.WHENYOUNOTICEAFIRE1、Pullthenearestfirealarm.2、Ifpossible,shutdoorsaroundtheareatopreventfirefromspreading.3、Callthehoteloperatortoreportthefireanditslocation.4、Donotattempttofightanuncontrollablefire,Usefireextinguishersonsmallfireonly.5、Ifthefireisintense,leavethebuildingandMAKESUREYOUTAKEYOURROOMKEYWITHYOU.6、Keepcalm,donotrush,andproceedtothelobbyandstreetlevelthroughthefireescapestaircase.WHENYOUHEARTHEFIREALARM1、Evacuateyourroomandkeepcalm.2、Testthefrontdoorhandleforoutsideheatintensitywithyourhandbeforeopeningthedoor.3、Slightlyopenthefrontdoortocheckthehallwayforsmoke,Ifthereisheavysmoke,shutthedoorquicklyandstayinsideyourroom.4、Ifthereislittleornosmoke,headforthenearestexit,stayingclosetothewall.5、Testexitdoorforoutsiderest.Ifstairwayisfreeofsmoke,godowntothegroundlevel.DONOTUSEELEVATORSASFIREEXITS.6、Ifexitsareunsafe,returntoyourroom.Itisthesafestplaceforyou.WHENYOUMUSTSTAYINYOURROOM1、Calltheoperatorandgiveyourlocation.2、Usewettowels,sheets,etctostuffalldoorcracksandairventsagainsthailingsmoke.3、Fillthebathtubwithwaterandutilizethewastebasketsoricebucketetcforthesame.4、Keepcalmwhilewaitingforhelp.效劳指南订房：0 订餐：0前台效劳分机：8888CuestServiceManagerExt:8888Foranyassistance,pleasecontactus.行效劳分机：8000LuggageService Ext:8000为您供给24小时行效劳以及贵重物品存放效劳，如需效劳请联系前厅部。Our24hoursbellboysprovideyouluggageserviceandvaluablesstorage.Foranyassistance,pleasecontactus.接待效劳/问询效劳分机：8008Reception/InformationExt:800824小时的接待/问询效劳。Locatedinthelobby,ourreceptionistsprovideyou24hoursservice.商务中心分机：8011BusinessCenterExt:80110Locatesinthelobby,ourBusinessCenterserviceprovideyoubusinessservice,ticketsbookingSeruiceTime:08:00-21:00,hotelFax:0订房效劳分机：6666ReservationExt:6666酒店供给24小时订房效劳，订房：0Weprovideyou24hoursreservationservice,tel:0.房务中心分机：8015HouseKeeping Ext:8015您假设需要增加房用品或效劳请于房务中心联系。IfyouneedanyadditionalroomsuppliesandservicesHouseKeeping.饮用水DrinkingWater如需饮用开水请用房开水器。Pleasemakeuseoftheelectricthremosifyouneedsomehotwater.LobbySafe留在客房物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafe,yourvalutablebelongingsareremendedtobekeepinthesafe.Pleaseopentheyoursafedoorbeforeyoucheckout.Byetheway,thelobbylocatedprovidefreesafesforbiggervalutablebelongings.Thehotelmanagementisnotliabletoanylossordamagevalutablesleftinthegustrooms.客房照明系统LightingControlofGuestRoom磁卡，灯光便会自动开关。Eachroomisequippedwithmasterswitchcontrollighting.Pleaseinsert thecardkeyinto theslotbesidethedoortoturnonthelights.Whenleavingtheroompleaseremovethecardkeytoturnlightsoffautomatically.擦鞋效劳ShoePolishingService房备有擦鞋布，如需供给擦鞋效劳，请与房务中心联系。Eachroomprovideshoepolishing,pleasecontactHouseKeepingifyouneedextraservice.宽带上网接口BroadbandAccess(ADSLAccess)Theguestroomshadfixedwithbroadbandaccess.叫醒效劳Wake-UpCallsService请按8000Wake-upcallscanbearrangedbytheoperatortoconfirmthetime.pleasedial8000失物招领Lost&Found上述期限无人认领的物品，酒店有权自行处理。Forlostandfounditems,pleasecontactHousekeeping,thehotelwillonlykeeplostandfounditemsforaperiodofthreemonths.Perishableitemswillberetainedforthreedaysonly.Thehotelreservestherighttodisposeofanyitemwhichisnotclaimedwithinthisperiodoftime.请勿打搅“DoNotDisturb”Service客房。Whenyoudonotwanttobedisturb,pleasehangoutthiscardontheknob,youcanalsoinformtheoperatornottocontactanycalltoyourroom.退房时间Check-outtime午六时后退房则作为全日计算，有关延迟退房事宜，请拨打线8888与前台联系。Check-outtimeis12o”clocknow,andifnecessarypostponeduntil6:00p.m.beforethecheck-out,thehotelwillchargerentforhalfaday,ifafter18o”clockcheck-outiscalculatedasthewholeday,thelatecheck-out,pleasecallext:8888andthereceptionoffice.客房锁匙〔房卡〕Roomkeys〔card〕为保障阁下财物的安全，在离开房间时，请阁下将客房匙卡交大堂接待处。退房时，将匙卡50工本费。Inordertoprotectthesafetyofyourpr