职业英语教学课件：Business Etiquette

BusinessEtiquetteRulesthatallowustointeractinacivilizedfashionCodeofbehaviorthatisgroundedincommonsenseandculturalnormsMannersmatterintheworkplace

BusinessEtiquetteGoodmannerswillopendoorsthatthebesteducationcannot.

WHYBEETIQUETTESAVVY?GoodmannersmakeapositiveimpressionApositiveperceptionenhancescredibilityKnowingyouarebehavingappropriatelyhelpsyoufeelrelaxedandconfidentsoyoucanfocusonbusinessBeingpoliteshowsyouareateamplayerPeopledobusinesswithyouwhenyoumakethemfeelcomfortableBenefitsofEtiquetteAnswer:DA.OnlymenshouldstandB.OnlywomenshouldstandC.NeithermenorwomenshouldstandD.Bothmenandwomenshouldstand

Whenitcomestohandshakingandintroductions…Whenintroduced/saygood-byeWhenhavevisitorfromoutsidecompanySomeonehaven’tseeninlongtimeEntermeeting/leavemeetingWheneverfeelappropriate

HandshakeMoments…ExtendhandslightanglethumbupthumbjointtothumbjointFirmhandshake2to3pumpsProvidename/greeting

EffectiveHandshakeThepresidentofyourcompany,Mr.A,enterstheroominwhichyouaremeetingwithanimportantclient,Ms.B.Youwouldbecorrecttoriseandsay,“Ms.B,IwanttointroduceMr.A,ourpresident.[Mr.A,]Ms.BisourclientfromNewYork.”Thepresidentofyourcompany,Mr.A,enterstheroominwhichyouaremeetingwithanimportantclient,Ms.B.Youwouldbecorrecttoriseandsay,“Mr.A,IwanttointroduceMs.B,ourclientfromNewYork.”

TrueorFalse

False

A=AuthorityFirstsaynameofpersonwhoholdspositionofmostauthorityorimportance-whowanttoflattermost

B=BasicKeepitsimpleAimtosayeachperson’snameonlyonce

C=Clarify-Providejustenoughinformationtogetconversationstarted.-Informationshouldbeneutralorpositive.

ABCofintroductionsWhenyouattendameeting,introduceyourselftothosepresent,andifyouarefromoutsidethecompany,givethatinformationaswell.

TrueorFalsetrueNeedaself-introductionClear,interesting,positive,well-delivered7-10second“commercial”tailoredtoevent

Introduce…YourselfA.OntheleftshoulderB.Ontherightshoulder

FOREASYREADING,ONE’SNAMEBADGESHOULDBEWORN…Answer:BA.Introduceyourselftotwopeopledeepin conversationB.Lookconfidentandwaitforsomeoneto approachyouC.Introduceyourselftogroupsofthreeor moreD.Headstraighttothebar/buffetuponarrivalAnswer:C

Thebestwaytomeetpeopleand“workaroom”isto…False

TRUEORFALSEGivebusinesscardstoseniorexecutivesonlyif*they*askforit.It’sgoodvisibilitytogiveoutyourbusinesscardtoseniorexecutivesatabusiness/socialfunction.Inamovieorplay?Inameeting?Duringabusinesslunchwithaclient?Onasocialoccasion/date?Duringafuneralservice?Duringareligiousservice?Atawedding?Inalecturehall?Inarestaurant?Ataparty?

Haveyouansweredyourcellphone0…SAVVYcellphoneuser(A+)1-3…Thereishopeforyou(B)4-6…Youareskatingonthinice(C)7-9…Youhaveoffendedmany(D)10…Timeforarealitycheck(F)

ScoreYourself…Total#ofYes’sTheabilitytocirculatecomfortablyandgraciouslythroughagatheringofpeople;meeting,greetingandtalkingwithasmanyofthemasyouwish;creatingcommunicationthatiswarmandsincere;establishinganhonestrapportonwhichyoucanbuildaprofessionalorpersonalrelationship;andknowinghowtostart,howtocontinueandhowtoendlivelyandinterestingconversations.-SusanRoAneWHATISTHEDIFFERENCEBETWEENBUSINESSPROFESSIONALANDBUSINESSCASUALATTIRE?Above:ExampleofBusinessProfessionalBusinessProfessionalCoordinatedSuitsinappropriatecolor(neonpurpleorleopardprintwouldbeinappropriate)BusinessProfessional(suit)shouldbeworntocourt,legislature,communitystakeholdermeetings,etc.

(Ascomparedtobusinesscasualattire,whichshouldbewornwhenconductingthedailybusinessoftheDepartment.)ExamplesofAppropriateAttireforWomenBusinessCasualAttireBusinessProfessionalAttireExamplesofAppropriateAttireforMenBusinessCasualAttireBusinessProfessionalAttireWhatistoocasual?WhatisInappropriateAttireforWork?ExamplesofUnprofessionalandInappropriateAttireMidriffbaringclothingMiniskirtsExcessivelyhighheeledshoesCaps(headwear)indoorsVerytightclothingClothingthatrevealscleavage,yourback,yourchest,yourstomachoryourunderwearisnotappropriatefortheworkplace,eveninabusinesscasualsetting.Slacks,Pants,andSuitPantsSlacksthataresimilartoDockersandothermakersofcottonorsyntheticmaterialpants,woolpants,flannelpants,andnicelookingdresssyntheticpantsareacceptable.Inappropriateslacksorpantsincludejeans,flannel(orothermaterial)pajamapants,sweatpants,exercisepants,shortshorts,shorts,Bermudashorts,biboveralls,leggings,andanyspandexorotherform-fittingpantssuchasbikeclothing.Whichisappropriate?A)B)C)Skirts,Dresses,andSkirtedSuitsCasualdressesandskirts,andskirtsthataresplitatorbelowthekneeareacceptable.Dressandskirtlengthshouldbenoshorterthanfourinchesabovetheknee,oralengthatwhichyoucansitcomfortablyinpublic.Short,tightskirtsthatridehalfwayupthethighareinappropriateforwork.Mini-skirts,skorts,beachdresses,andspaghetti-strapandstraplessdressesareinappropriatefortheoffice.Whichisinappropriate?A)B)C)Shirts,Tops,Blouses,andJacketsCasualshirts,golfshirts,dressshirts,sweaters,tops,logoshirts,andturtlenecksareacceptable.Mostsuitjackets,sportjackets,orlogoJacketsarealsoacceptableattirefortheoffice.Inappropriateattireincludestanktops;sweatshirts;midrifftops;shirtswithpotentiallyoffensivewords,terms,logos,pictures,cartoons,orslogans;halter-tops;topswithbareshoulders;andt-shirtsunlesswornunderanotherblouse,shirt,jacket,orjumper.LogoShirtWhichisappropriate?A)

B)

C)

D)

E)

F)

ShoesandFootwearLoafers,boots,flats,dressheels,andleatherdeckshoesareacceptable.Wearingnostockingsisacceptableifthelookisappropriatetotheoutfit.Conservativeathleticshoesandsneakersmaybeappropriateforsomejobfunctions(i.e.,umpiringrecreationalactivities)orforhealthreasons,butaregenerallyinappropriate.Flashyathleticshoes,thongs/flip-flops,andslippersarenotacceptableintheoffice.Closedtoeandclosedheelshoesarerequiredinthevocationalandrecreationareasoffacilities.Whichisinappropriate?A)

C)

B)

Whichisappropriate?A)

C)

B)

D)

SNEAKERS:Whatisappropriate

(forthoseauthorizedbyduty/assignmenttowearathleticshoes)Appropriate,conservativeathleticshoeInappropriate,flashyathleticshoeJewelry,Makeup,Perfume,andCologne:Shouldbeingoodtaste,withnovisiblebodypiercingotherthanpiercedears.FingernailLength:Iftheemployee’sfingernaillengthwouldinjureajuvenile/staffmemberiftheemployeeisrequiredtorestrainthejuvenile,thenthatemployee’sfingernaillengthisinappropriate.HatsandHeadCovering:Hatsandcapsarenotappropriateintheoffice.HeadCoversthatarerequiredforreligiouspurposesortohonorculturaltraditionareallowed.Thereis