Supplier-Assessment-Report供应商评估报告(英文)报告

PotentialSupplierAssessment潜在供方评审报告SUPPLIERDATA 供应商资料Name名称:Address地址:Commodity:Chem化工类Elec电器类Met金属类零件类别Product产品:PhoneNo.电话:FaxNo.传真:SupplierContacts:联系人Position:职位:RESULTS评审结果No.Element要素**ConformsQuestions符合问题4.1DocumentationReview文件审核AllManagementResponsibility管理职责44.2QualitySystem质量体系84.3ContractReview合同评审14.4DesignControl设计控制44.5DocumentandDataControl文件和资料控24.6制Purchasing采购44.8ProductIdentificationandTraceability14.9产品标识及可追溯性ProcessControl过程控制64.10InspectionandTesting检验和试验64.11Inspection,MeasuringandTestEquipment4检验，测量和试验设备4.13ControlofNonconformingProduct2不合格品的控制4.14CorrectiveandPreventiveAction5预防和纠正措施4.15Handling,Storage,PackagingandDelivery64.16搬运，储存，包装及交付ControlofQualityRecords质量记录的控14.17制InternalQualityAudits内部质量审核54.18Training培训1GeneralMotorsSpecific通用汽车具体要1求Totalscore总分TARGETDATEFORCORRECTIONOFALLNONCONFORMITIES纠正所有不符合项的目标日期:

ASSESSMENTDATA 评审资料Date日期:Assessedby评审人:AssessmentCriteria评审标准OverallRatingScore总分OverallRatingResult总结果Comments:评语:TeamLeaders’signature ’s评审小组组长签字:AssessorPhoneNo.评审员电话:NonconformitiesPointCorrectiveActionO/L-Date不符合ScoreMinorMajor分数纠正措施O/L日期轻微主要:....../....../......1QuestionScoring问题评分标准>Suppliernotfamiliarwithrequirementsofelementandhasnorelevant0documentation.>供应商不了解要素的要求并且没有相关文件Supplierisfamiliarwith1requirementsofelementbutthereisnoevidence/documentation/implement.供应商了解要素要求但没有证据/记录/实施.Supplierisfamiliarwithrequirementsofelement2andhaspreliminary/draftdocumentation.供应商了解要素要求并具有初步/草案性的文件.3>Documentationisavailablebutimplementationisonly0–30%complete.文件已建立但仅实施了0-30%>Documentationisavailableand4implementationis30–60%complete.文件已建立并实施了解情况 50-60%Implementation60–80%complete5andthereispreliminaryevidenceofrelevantresults.

ElementScoring要素评分标准>Implementation80–95%completeanddocumentedevidenceisavailable.已实施80-95%并且有记录在案的证据可查 .Fullimplementationandconfirmedevidenceofeffectiveness-Suppliermetminimumreq.完全实施并且具有确认实施有效的证据-供应商满足最低要求.Analysisofresults&continuousimprovementcanbedemonstrated.有证据表明对实施效果的分析和持续改进Supplierhasreachedworldclassperformanceandcontinuousimprovementinallareas.供应商达到世界级的表现并在各个方面取得持进.Supplierisbest-in-class,demonstratesignif.Innovationbeyondcustomerrequirementsandsetstheindustrybenchmark.供应商是同类别中的最佳.证据表明供应商有超出客户要求的显著革新并确立该行业的基准.

分数计算TotalPoints总分:No.ofapplicableelements适用要素数目:8Point=TotalPointsScoreNo.ofapplicableelements分数=OverallRating:分数=总分/合适的要素10已实施了60-80%并且已有了相应实施效果的初步证据.Note:注：ToPassorbeRecommendedthescoremust>=7.通过评审或被推荐的要求为至少（7）分．ToconditionalPassorbeRecommendedthescoremust>=6.AllnonconformancesmustbecorrectedbeforePPAPandSQEwillverify.有条件通过评审或被推荐的要求为至少（ 6）分．所有的不符合应在产品 PPAP前得到纠正并为SQE验证。ToPassorbeRecommendedaminimumscoreoffive(5)isrequiredoneveryapplicableelement.通过评审或被推荐的最低要求是每一个适用要素需要得到至少（5）分．ToPassorbeRecommendedaminimumscoreofsix(6)isrequiredoneveryapplicableelementasbellow.通过评审或被推荐的最低要求是下列所列每一个要素需要得到至少（6）分．4.9ProcessControl过程控制4.10InspectionandTesting检验和试验4.13Controlof nonconformanceproducts不合格品控制4.14CorrectiveandPreventiveAction预防和纠正措施Iftheproductisrelatedsafetyorkeypart,mustaddthiselement:如果产品涉及安全或是关键零件，必须增加这一要素：4.8ProductIdentificationandTraceability 产品标识和可追溯性(5)计分方法：要素分 =要素内各问题平均， 总分=各要素平均2POTENTIALSUPPLIERASSESSMENTREPORT 潜在供应商评审报告DOCUMENTREVIEW 文件审核 Supplier供应商AssessmentDate评审日期Question问题HasaqualitymanualcoveringtherequirementsofQS-9000beenprepared?0.1 Doesthequalitymanualincludeormakereferencetoqualitysystemproceduresandoutlinethestructureofthedocumentationusedinthequalitysystem?是否已编制了覆盖QS9000要求的质量手册？质量手册是否包括或引用了质量体系程序,并概述质量体系文件的结构？ManagementResponsibility 管理职责Qualitypolicy 质量方针Organization 组织Managementrepresentative 管理者代表Managementreview 管理评审Businessplan 业务计划Customersatisfaction 客户满意QualityPlanning 质量策划Crossfunctionalteams 横向协调小组Feasibilityreviews 可行性评审Controlplans 控制计划ProcessFMEA’s过程失效模式及后果分析(过程FMEAs)Contractreview 合同评审Designcontrol(asapplicable) 设计控制(如适用)Designreview 设计评审Designverification 设计验证Designvalidation 设计确认Designchanges 设计更改ProductionPartApproval 生产件批准ContinuousImprovement 持续改进FacilitiesandToolingManagement 设施和工装管理DocumentandDataControl 文件和资料控制Documentchanges 文件更改Purchasing 采购Subcontractorevaluation 分供方评价ControlofCustomersuppliedProduct 顾客提供产品的控制Productidentificationandtraceability 产品标识和可追溯性ProcessControl 过程控制Processmonitoring 过程监视Processcapability/performance 过程能力/性能Verificationofsetups 作业 准备的验证Processchanges过程更改Plannedpreventivemaintenance 有计划的预防性维护Predictivemaintenance 预见性维护Inspectionandtesting 检验和试验Appearanceiteminspection(ifapplicable) 外观项目检验(如适用)Labaccreditation(ifrequired) 实验室认可(如需要)Inspection,Measuring&TestEquipment 检验，测量和试验设备MeasurementSystemAnalysis 测量 系统分析

::AssessorNotes评审员记录3InspectionandTestStatus 检验和试验状态ControlofnonconformingProduct 不合格品控制Controlofreworkedproduct 返工产品控制Eng.Approvedproductauthorization 经工程批准的产品的授权Correctiveandpreventiveactions 纠正和预防措施Handling,Storage,Packaging,Preservation&Delivery 搬运，储存，包装，防 护和交付ControlofQualityRecords 质量记录的控制InternalQualityAudits 内部质量审核Training 培训Servicing 服务StatisticalTechniques 统计技术ELEMENTSCORE0to10要素分0-104MANAGEMENTRESPONSIBILITY 管理职责ELEMENT4.1 要素4.1Question问题Hastheresponsibility,authority,interrelationshipofallpersonnelwhomanage,1.4 performandverifyworkaffectingqualitybeendefinedanddocumented?对从事与质量有关的管理，执行及验证工作的人员是否规定了他们的职责，权限和相互关系,并形成了文件？Doesthesupplier’smanagementwithexecutiveresponsibilityreviewallquality1.12 systemelementsatdefinedintervalstoinsureitscontinuingsuitabilityandeffectiveness?供方负有执行职责的管理者是否按规定的时间间隔对质量体系的所有要素进行评审,以确保持续的适宜性和有效性？Doesthesupplierutilizeaformal,documented,comprehensivebusinessplanthat1.13 includesshort-termandlonger-termgoalsandplan(s)?供方是否使用正式的形成文件的全面的业务计划，包括短期和长期目标和计划？Aretrendsindataandinformationcomparedwith:1.20 数据和资料的发展趋势是否与下列几个方面进行比较？

AssessorNotes评审员记录Competitors 竞争对手;Appropriatebenchmarks 适当的目标厂家;Progresstowardbusinessobjectives,toleadtoappropriateactiontosupport:developmentprioritiesforresolvingcustomerproblemsdeterminationofkeycustomerrelatedtrends?业务目标的实现,并转化为可操作的信息以支持:优先解决与顾客相关的问题?确定关键的与顾客相关的趋势ELEMENTSCORE0to10要素分0-105QUALITYSYSTEM 质量体系ELEMENT4.2 要素4.2Question问题Arethereadequatesupportingprocedures(level2)foreachelementofthe2.1 qualitymanual?质量手册的每个要素是否都有足够的程序文件(第二层次)支持?Isthequalityplanningprocessconsistentwithallotherrequirementsofthe2.2 qualitysystem,documentedinasuitableformat,anddoesitconsiderasappropriatetheelementsofthequalitysystemthataddress:质量策划过程是否与质量体系的所有其它要求相一致,并以适当的形式形成文件,是否适当考虑了与下列活动有关的质量体系要素:Identificationandacquisitionofallinspection&production/serviceresources?确定并配备所有检验和生产/ 服务所需的资源？Conductingdesignandprocessfeasibilitystudies?进行设计和过程可行性的研究？Updatingandmaintenanceofallqualitycontrolandinspectionmethodology?更新并保持所有质量控制和检测手段？Identificationofsuitableverificationatappropriatestages?确定在适当阶段进行合适的验证？Production,installationandservicingprocesseswhichdirectlyaffectquality.直接影响质量的生产，装配和服务过程？PreparationofcontrolplansandFMEA制定’控s?制计划和失效模式及后果分析(FMEAs)？Reviewofstandardsandspecifications? 标准和规范评审？Ismanufacturingfeasibilityinvestigated,confirmed,anddocumented,(team2.6 feasibilitycommitmentform)priortocontractingproposedproducts.在签订生产某种新产品合同前,是否分析并确定了制造该产品的可行性，并形成文件(以小组可行性承诺形式)？Aremistakeproofingtechniquesutilizedwhereappropriate,whichincludebut2.11 arenotlimitedtoplanningofprocess,facilities,equipmentandtooling,andinproblemresolution?是否采用了适当的防错技术，应包括但不限于在过程,设施，设备和工装的策划及在解决问题过程中使用？Docontrolplanscoverthreephases:prototype,pre-launchandproduction,as2.14 requiredbythecustomer?控制计划是否按顾客要求包括了样件，试生产和 生产三个阶段？Arecontrolplansreviewedandupdatedasappropriatewhenanyofthefollowing2.15 occurs:当发生下列情况时,控制计划是否进行适当的评审和更新？Productorprocesschanges产品或过程变更？Processesarefoundtobeunstableornon-capable发现过程不稳定或能力不足？Inspectionmethod,frequency,etc.isrevised? 检验方法,频次等发生改变？Isthereevidenceofcontinuousimprovementinquality(extendingtoproduct2.19 characteristics),service(timinganddelivery)andprice,thatbenefitallcustomers?是否有证据证明在质量(延伸至产品特性)，服务(时间安排和交付)和价格方面实施了持续改进以利于所有顾客?

AssessorNotes评审员记录6**2.25

Doestheplantlayoutminimizematerialtravelandhandling,facilitatesynchronousmaterialflow,andmaximisevalue-addeduseoffloorspace?工厂的布局是否有利于最大限度地减少材料的交转和搬运，便于材料的同步流动，并最大限度地使场地得到增值使用？ELEMENTSCORE0to10要素分0-107CONTRACTREVIEW 合同评审ELEMENT4.3 要素4.3AssessorNotesQuestion问题 评审员记录Arerecordsofcontractreviewsmaintained?3.4是否保存了合同评审的记录？ELEMENTSCORE0to10要素分0-108DESIGNCONTROL 设计控制ELEMENT4.4 要素4.4Question问题Dothefollowingexist,ifnotwaivedbythecustomer:4.8 如未经顾客声明放弃， 是否具备下列条件：Appropriateresourcesandfacilitiesavailabletousecomputeraideddesign,engineeringandanalysis?为开展计算机辅助设计，工程和分析工作提供适当的资源及设施？IfCAD/CAEissubcontracted,hasthesupplierprovidedtechnicalleadership?如果 CAD/CAE 被分包，供方是否提供技术支持？AreCAD/CAEsystemscapableoftwowayinterfacewithcustomersystems?CAD/CAE 是否有能力与顾客的系统双向接口？Arethererecordsofformaldocumenteddesignreviewsbytheappropriate4.11functionsconductedatappropriatestagesofdesignperthedesignplan?是否有记录证明在设计的适当阶段,由适当部门的人员按设计计划进行正式的文件化的设计评审？Whenrequiredbythecustomer,doesthesupplierhaveacomprehensiveprototype4.21 program?当顾客要求时，供方是否有全面的样件计划？Istheperformancetesting(thatconsidersandincludesasappropriatelife,4.23durability,reliability)trackedfortimelycompletionandconformance?是否进行性能试验(适用时考虑并包括寿命，耐久性，可靠性)以跟踪预期的完成情况及符合性？

AssessorNotes评审员记录ELEMENTSCORE0to10要素分0-109DOCUMENTANDDATACONTROL 文件和资料的控 制ELEMENT4.5 要素4.5AssessorNotesQuestion问题 评审员记录Aredocumentsanddatareviewedandapprovedbyauthorisedpersonnelpriorto5.2issue?文件和资料在发布前是否经授权人员的审批？Isthereamasterlist(orequivalent)identifyingdocumentrevisionstatusreadily5.3available?是否具有并可随时得到识别文件修改状态的控制清单(或等效文件)?ELEMENTSCORE0to10要素分0-1010PURCHASING 采购ELEMENT4.6 要素4.6Question问题Aresubcontractorsevaluatedandselectedbasedontheirabilitytomeetquality6.3systemandqualityassurancerequirements?对分承包方的评价和选择是否以他们满足质量体系和质量保证要求的能力为依据？Doesthesupplierdefinetheappropriatetypeandextentofcontrolover6.4 subcontractors?供方是否明确了对分承包方实施控制的方式和程度？Arequalityrecords(4.16)ofacceptablesubcontractorsestablishedandmaintained?6.5是否建立并保存认可的分供方质量记录？Is100%ontimedeliveryarequirementofthesubcontractors?6.7 是否对分承包方提出100%按时交付的要求？

AssessorNotes评审员记录ELEMENTSCORE0to10要素分0-1011PRODUCTIDENTIFICATIONANDTRACEABILITY产品标识和可追溯性ELEMENT4.8要素4.8Question问题AssessorNotes评审员记录Istraceabilitymaintainedandrecordedwhenrequiredbythecustomer?8.2 当顾客要求时,可追溯性是否得到保持并加以记录？ELEMENTSCORE0to10要素分0-1012PROCESSCONTROL 过程控制ELEMENT4.9 要素4.9Question问题Docontrolledconditionsincludeuseofsuitableproduction,installationand9.2 servicingequipment,andsuitableworkingenvironmentincludingbutnotlimitedtomaintainingpremisesinastateoforder.Cleanlinessandrepair?受控状态是否包括使用合适的生产，安装和服务设备并安排适宜的工作环境,适宜的环境包括但不限于承诺保持有序，清洁和完好状态？是否有通过ISO14001环境管理认证证书？是否有通过环境管理“三同时”验收报告？Isthereaneffectiveplannedpreventivemaintenancesystemthatidentifieskey9.9processequipment,providesappropriateresources,andincludesataminimum:是否建立了有效的,有计划的预防性维护系统以标识关键过程设备，提供适当的资源，这个系统是否至少包括：Aproceduredescribingplannedmaintenanceactivities?描述计划性维护活动的程序？- Scheduledmaintenanceactivities?定期的维护活动？- Predictivemaintenancemethods? 预见性的维护方法？Aprocedureprovidingforpackagingandpreservationofequipment,toolingandgauging?为设备，工装和量具提供包装和防护的程序？Availabilityofreplacementpartsforkeymanufacturingequipment?随时可得到关键生产设备的备件？Documenting,evaluatingandimprovingmaintenanceobjectives?文件化，评估和改进维护目标？Havedocumentedprocessmonitoringandoperatorinstructionsderivedfromthe9.12sourceslistedintheAdvancedProductQualityPlanningandcontrolPlanreferencemanual,orequivalentsources,beenpreparedforallemployeeshavingresponsibilitiesforoperationofprocessesandaretheyaccessibleattheworkstation?是否为所有负责过程操作的人员提供了文件化的过程监视和作业指导书,这些指导书来源于产品质量先期策划和控制计划(APQP)参考手册或其他等效文件,在工作岗位是否易于得到作业指导书?

AssessorNotes评审员记录13Doprocessmonitoringandoperatorinstructionsincludeorreference,as9.13appropriate:必要时,过程监视和作业指导书是否包括或参考了以下内容？Operationnameandnumberkeyedtoprocessflowdiagram?过程流程图中重要的作业名称和编号？- Partnameandpartnumber?零件名称和编号？- Currentengineeringlevel/date? 现行工程等级/日Requiredtools,gaugesandotherequipment?所需工具设备？

期？，量具和其他- Materialidentificationanddispositioninstructions? 材料的标识和处置指导书？CustomerandsupplierdesignatedSpecialCharacteristics?顾客和供方规定的特殊特性？- SPCrequirements? 统计过程控制(SPC)要求？- Relevantengineeringandmanufacturingstandards? 相关的工程和制造标准？- Inspectionandtestinstructions? 检验和试验指导书？- Reactionplan?反应计划？- Revisiondateandapprovals?修订日期和批准？- Visualaids?目视辅助？- Toolchangeintervalsandset-upinstructions? 工具更换周期和作业准备指导书？Doesthesupplermaintainorexceedtheprocesscapabilityorperformanceas9.14 approvedbyPPAPthroughtheimplementationandadherencetothecontrolplan,processflowdiagram,measurementtechnique,samplingplansandreactionplanswhenacceptancecriteriaisnotmet?供方是否通过实施且符合控制计划，过程流程图，测量技术，抽样计划和当未满足接收准则时的反应计划来保持或超出PPAP时批准的过程能力或性能？Aresignificantprocesseventsrecorded(onthecontrolcharts)?9.15 重大过程事件是否有记录(在控制图中)？ELEMENTSCORE0to10要素分0-1014INSPECTIONANDTESTING检验和试验ELEMENT4.10要素4.10Question问题Doesthesupplierensurethatincomingproductisnotusedorprocessed(exceptforurgent10.2productionpurposes),untilithasbeeninspectedorotherwiseverifiedasconformingtospecifiedrequirementsinaccordancewiththequalityplanand/ordocumentedprocedures?供方是否能够确保未按质量计划和/或形成文件的程序进行检验或验证合格的产品不投入使用或加工(紧急放行除外)？Ispositiveidentificationprovidedandrecordedformaterialusedinproductionbutnot10.4 verified?对未经验证投入生产的材料是否有明确标识并做好记录？Doesthesupplierinspectandtestproductasrequiredbythequalityplan(controlplan)10.6 and/orthedocumentedprocedures?供方是否按质量计划(控制计划)和/或形成文件的程序对产品进行检验和试验？Doesthesupplierholdproductuntiltherequiredinspectionsandtestshavebeencompleted10.7ornecessaryreportshavebeenreceivedandverified,exceptforreleaseunderpositiverecall(see4.10.2.3)?供方是否能够在所要求的检验和试验完成或必需的报告收到和验证前,不将产品放行,除非有可靠的追回程序?(见4.10.2.3)?Doesthesuppliercarryoutfinalinspectionandtestinginaccordancewiththequalityplan10.9(controlplan)and/ordocumentedprocedures?供方是否按质量计划(控制计划)和/或形成文件的程序进行最终检验和试验？Doesthesupplierassurethatnoproductisdispatcheduntilallactivitiesspecifiedinthe10.11 documentedprocedureshavebeensatisfactorilycompletedandthattheassociateddataanddocumentationisavailableandauthorized?供方能否确保形成文件的程序中规定的各项活动圆满完成且有关数据和文件齐备并得到认可后,产品才能发出？Whenthesupplierusesindependent/commerciallaboratoriesaretheyaccredited?10.21 当供方使用独立/商业性的实 验室时，他们是否经过认可？

AssessorNotes评审员记录ELEMENTSCORE0to10要素分0-1015INSPECTION,MEASURINGANDTESTEQUIPMENT检验、测量和试验设备ELEMENT4.11 要素4.11Question问题** Iseachpieceofequipmentcalibratedatprescribedintervals,againstcertified11.8 equipmenthavingaknownvalidrelationshiptointernationallyornationallyrecognizedstandards,andinthecorrectenvironment?每一台设备是否都按规定的周期并对照与国际或国家承认的基准有已知有效关系的设备进行校准？是否有适宜的环境？** Doestheprocessforcalibrationofinspection,measuringandtestequipment11.10 includethefollowing:检验，测量和试验设备的校准过程是否包括以下内容：Typeofequipment? 设备型号？Uniqueidentification? 唯一 性标识？Location? 地点？Frequencyofchecks?校验周期？Checkmethod? 校验 方法？Acceptancecriteria? 验收准则？Correctiveaction? 纠正措施？

AssessorNotes评审员记录** Hasthesupplierensuredthatthehandling,preservationandstorageofinspection,11.15 measuringandtestequipmentissuchthattheaccuracyandfitnessforuseismaintained?供方能否确保检验，测 量和试验设备在搬运，防护 和储存期间,其准确性和适用性保持完好？** FormeasurementsystemsreferencedintheControlPlanisthereevidencethat11.18 appropriatestatisticalstudieshavebeenconductedtoanalyzethevariationpresentintheresultsofeachtypeofmeasuringandtestequipmentsystem?对于控制计划中提到的所有测量系统，是否有证据证明进行了适合的统计研究工作,以分析每种测量和试验设备测量结果的变差？ELEMENTSCORE0to10要素分0-1016CONTROLOFNONCONFORMINGPRODUCT 不合格品控制ELEMENT4.13 要素4.13Question问题Doesthecontrolofnonconformingproductandsuspectmaterialorproduct13.1 provideforidentification,documentation,evaluation,segregation(whenpractical),dispositionandfornotificationofallappropriatefunctions?对不合格品以及 可疑的材料或产品的标识，记录，评价，隔离(可行时)和处置是否进行了控制,并通知有关的职能部门？Arerepairedand/orreworkedproductsre-inspectedand/ortestedaccordingtothe13.7qualityplan(controlplan)and/ordocumentedprocedures?对于返修和/或返工后的产品是否按照质量计划（控制计划）和 /或形成文件的程序进行重新检验和/或试验？

AssessorNotes评审员记录ELEMENTSCORE0to10要素分0–1017CORRECTIVEANDPREVENTIVEACTION纠正和预防措施ELEMENT4.14要素4.14Question问题** Aretheappropriatecorrectiveorpreventiveactionsdevelopedtoeliminatethe14.1 causesofactualorpotentialnonconformances?为消除实际的或潜在的不合格原因,是否采取了适当的纠正或预防措施?** Doesthesupplieruseadisciplinedproblemsolvingmethodtoaddressinternalor14.3 externalnonconformances?当内部和外部出现不合格时,供方是否采取了规范且有效的解决问题的方法?** Doproceduresforcorrectiveactionincludeeffectivehandlingofcustomer14.6 complaintsandreportsofnonconformances?纠正措施程序是否包括有效地处置顾客抱怨和不符合报告？** Doproceduresforcorrectiveactionincludeapplicationofcontrolstoensurethat14.9 correctiveactionistakenandthatitiseffective?纠正措施程序是否包括实施控制,以确保纠正措施的执行及其有效性？** Doproceduresforpreventiveactionincludeprovisionsthattherelevant14.16 informationonactionstakenissubmittedformanagementreview?预防措施程序是否包括将所采取措施的有关信息提交管理评审？

AssessorNotes评审员记录ELEMENTSCORE0to10要素分0–1018HANDLING,STORAGE,PACKAGING,PRESERVATIONANDDELIVERY搬运,储存,包装，防护和交付ELEMENT4.15 要素4.15Question问题Havemethodsforthehandlingofproducttopreventdamageordeteriorationbeen15.1 provided?是否提供了防止产品损坏或变质的搬运方法?

AssessorNotes评审员记录Doesthesupplieruseaninventorymanagementsystemtooptimizeinventory15.5turns,assurestockrotationandminimizeinventorylevels?供方是否采用库存管理系统,以不断优化库存周转期，确保货物周转并最大限度地减少库存量？Areapplicablecustomerpackagingstandards/guidelines(includingservicepart15.7packagingstandards)compliedwith?适用的顾客包装标准/