建立团队信任(英文版)课件

Case9：PacificPathology

Case9：PacificPathology1IntroductionMichaelRidleyhasrecentlyjoinedPacificPathologyNewteammembersDifferentgender,age,cultureandpersonalityIntroductionMichaelRidleyha2Focuson7point1.Roles 2.Tasks3.Supportiverelationships4.Individualneeds5.Contributionofothers 6.Interpersonalcommunication7.CulturalvaluesFocuson7point1.Roles 3RolesWhatrolesyouareinthenewteamHowdoyouplayyourrolesinthenewteamHowtoreviewsyourrolesRolesWhatrolesyouareinthe4TaskMichael'sduties:analysisspecimensaccordingtoaworkschedule,recordingtheresultsandmaintainingyourworkstationcleanandfunctioning.Accordingtodifferentpersonalitieswithdifferenttasksassigned.(Theperfecttype.strengthtype.livelytype.Typeofpeace)TeammembersmustfulfillthetaskInthisgame,somepeopleinthecommand,somepeoplemadeinthedeliveryofteam-mate,areasonableallocationoftasks.TaskMichael'sduties:analysis5Supportiverelationships

TocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamSupportiverelationshipsTocr6SuccessfactorsManagementofbusinesssuccess,15%oftheprofessionalandtechnicaldecisions,85%andindividualinterpersonalandpersonalskillsassociated.Teamrelationship,includingtherelationshipbetweenupperandlowerlevels,therelationshipamongthemembers,evenmembersoftheteamandexternalmembers

relations.SuccessfactorsManagementofb7Supportiverelationships

TocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamSupportiverelationshipsTocr8IndividualneedsWhatisyourindividualneedsWhydoyouwanttomeetyourindividualneedsHowtomeetyourindividualneedsWhentomeetyourindividualneedsWheretomeetyourindividualneedsIndividualneeds9ContributionofOtherswecanalwaysappreciatethecontributionsofothersisafocusonthepositivesideofothers.

Notonlytocriticizeorblamesomeoneelse.Instead,encourageContributionofOthers.donothesitatetogiveappreciationthecontributionsofothersachievementwhohasdoneagoodjob.ContributionofOthers10InterpersonalcommunicationInterpersonalcommunication11Language7%Intonation38%Non-verbal/bodylanguage

55%CommunicationStructureLanguage7%Intonation38%No12SpeakingListeningFeedbackCommunicationSkillsSpeakingListeningFeedbackCommu13EffectiveListeningSkillsEffectiveListeningSkillsBarrierstolistening1.Repeatthewords(justwords,notfeelings)2.Re-organizecontent(capsuleinyourownwordsbyyourmeaning)3.Reflectsthefeelings(understandingin-depth,throughyourownwords,bodylanguagetoexpressfeelings)1.Recommended(togivesuggestions,adviceandsolutionstothisproblem)

2.Inquire(totheirpointofview,motivationtoaskquestions)3.Interpretation(tointerprettheirownexperienceeachother'sbehavior,

andtrytoguesseachother'sideas)

4.Assessment(todetermine,andagreeordisagree)

EffectiveListeningSkillsEffe14PercentofcommunicationbehaviorWriting（9%）Listening（40%）Talking（35%）Reading（16%）Percentofcommunicationbehav15SpeakingEffectiveSpeakingPointsNoeffectiveSpeakingPoints1.Considerotherpeople’smood

2.Accurate,conciseandcompletedescription

3.Emphasis

4.Consistentwiththebodylanguage

5.Checkthelevelofunderstandingconstantly

6.Establishtrust

1.Notreadyyet2.Inappropriateexpression3.Paynoattentiontoaudiencereaction

4.Wrongtimeandplace

5.Wrongbodylanguage

6.NotinterestedinthecontentSpeakingEffectiveSpeakingPoi16FeedbackGivefeedbackReceivefeedback

1.Forother'sneeds

2.Thefeedbackshouldbeclear,specificandprovideexamples

3.Morepositiveandconstructivefeedback

4.Toseizetheopportunity

5.Forthinginsteadofperson

6.Considerother'sacceptance

1.Listen,donotinterrupt

2.Toavoidself-defense

3.Askquestions

4.Summarizestheinformationreceived

5.Showothersyouraction

6.TrytounderstandtheirpurposeFeedbackGivefeedbackReceivef17CultureValues(P320)Core:Teamvalues

FeelingsTeamspirit(Collectiveconsciousness)Teamemotion(Communication,Work)BehaviorsActivelisteningOpenandhonestcommunicationRespectResultsTeameffectiveTaskachievementTeamcohesionCreativityCultureValues(P320)18Conclusion

Trustisefficient,thecoreoftheteamtogether.Withouttrust,teamworkoutofthequestionandtherecanbenoateamspirit.Trustismutual,fortheteammembersandwinthetrustwhilethetrustothersfromfocusingontheseseveraspects

.Perhapsyouthinkthatinsomerespectstoothersasyou,butyoushouldseeotherpeople'sstrengthsandadvantagesandothershope.

Conclusion19TrustOnlyaverygoodteamabletoestablishthistrustdependcooperation.Throughtindividualneeds,interpersonalcommunication,rolesandcompletethetaskindependently.

Cangofurtherinthemutualtrustoftheteam.TrustOnlyaverygoodteamabl20Case9：PacificPathology

Case9：PacificPathology21IntroductionMichaelRidleyhasrecentlyjoinedPacificPathologyNewteammembersDifferentgender,age,cultureandpersonalityIntroductionMichaelRidleyha22Focuson7point1.Roles 2.Tasks3.Supportiverelationships4.Individualneeds5.Contributionofothers 6.Interpersonalcommunication7.CulturalvaluesFocuson7point1.Roles 23RolesWhatrolesyouareinthenewteamHowdoyouplayyourrolesinthenewteamHowtoreviewsyourrolesRolesWhatrolesyouareinthe24TaskMichael'sduties:analysisspecimensaccordingtoaworkschedule,recordingtheresultsandmaintainingyourworkstationcleanandfunctioning.Accordingtodifferentpersonalitieswithdifferenttasksassigned.(Theperfecttype.strengthtype.livelytype.Typeofpeace)TeammembersmustfulfillthetaskInthisgame,somepeopleinthecommand,somepeoplemadeinthedeliveryofteam-mate,areasonableallocationoftasks.TaskMichael'sduties:analysis25Supportiverelationships

TocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamSupportiverelationshipsTocr26SuccessfactorsManagementofbusinesssuccess,15%oftheprofessionalandtechnicaldecisions,85%andindividualinterpersonalandpersonalskillsassociated.Teamrelationship,includingtherelationshipbetweenupperandlowerlevels,therelationshipamongthemembers,evenmembersoftheteamandexternalmembers

relations.SuccessfactorsManagementofb27Supportiverelationships

TocreateaharmoniousrelationshipteamGoodteamworkisthelubricantofhumanrelationsTheroleofrelationshipsintheteamEstablishinterpersonalrelationshipsinteamSupportiverelationshipsTocr28IndividualneedsWhatisyourindividualneedsWhydoyouwanttomeetyourindividualneedsHowtomeetyourindividualneedsWhentomeetyourindividualneedsWheretomeetyourindividualneedsIndividualneeds29ContributionofOtherswecanalwaysappreciatethecontributionsofothersisafocusonthepositivesideofothers.

Notonlytocriticizeorblamesomeoneelse.Instead,encourageContributionofOthers.donothesitatetogiveappreciationthecontributionsofothersachievementwhohasdoneagoodjob.ContributionofOthers30InterpersonalcommunicationInterpersonalcommunication31Language7%Intonation38%Non-verbal/bodylanguage

55%CommunicationStructureLanguage7%Intonation38%No32SpeakingListeningFeedbackCommunicationSkillsSpeakingListeningFeedbackCommu33EffectiveListeningSkillsEffectiveListeningSkillsBarrierstolistening1.Repeatthewords(justwords,notfeelings)2.Re-organizecontent(capsuleinyourownwordsbyyourmeaning)3.Reflectsthefeelings(understandingin-depth,throughyourownwords,bodylanguagetoexpressfeelings)1.Recommended(togivesuggestions,adviceandsolutionstothisproblem)

2.Inquire(totheirpointofview,motivationtoaskquestions)3.Interpretation(tointerprettheirownexperienceeachother'sbehavior,

andtrytoguesseachother'sideas)

4.Assessment(todetermine,andagreeordisagree)

EffectiveListeningSkillsEffe34PercentofcommunicationbehaviorWriting（9%）Listening（40%）Talking（35%）Reading（16%）Percentofcommunicationbehav35SpeakingEffectiveSpeakingPointsNoeffectiveSpeakingPoints1.Considerotherpeople’smood

2.Accurate,conciseandcompletedescription

3.Emphasis

4.Consistentwiththebodylanguage

5.Checkthelevelofunderstandingconstantly

6.Establishtrust

1.Notreadyyet2.Inappropriateexpression3.Paynoattentiontoaudiencereaction

4.Wrongtimeandplace

5.Wrongbodylanguage

6.NotinterestedinthecontentSpeakingEffectiveSpeakingPoi36FeedbackGivefeedbackReceivefeedback

1.Forother'sneeds

2.Thefeedbackshouldbeclear,specificandprovideexamples

3.Morepositiveandconstructivefeedback

4.Toseizetheopportunity

5.Forthinginsteadofperson

6.Considerother'sacceptance

1.Listen,donotinterrupt

2.Toavoidself-defense

3.Askquestions

4.Summarizestheinformatio