测测你对商务礼仪知多少课件

测测你对商务礼仪知多少?测测你对商务礼仪知多少?1Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。Businessandsocialetiquette2给同学们的任务TasksStep1：阅读理解Read&ComprehendStep2：讨论设计Discuss&PlanStep3：场景重现RolePlayingStep4：判断正误JudgeStep5:正确示范Demonstrate给同学们的任务TasksStep1：阅读理解Read3Yourboss,MsAlpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youstandupandsay"MsAlpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗？Yourboss,MsAlpha,enterst4Key答案：No.Alwaysintroducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."Remembertousepeople'sformalbusinesstitles-ithelpstomakethemfeelimportant.不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔－这么做有助于让他们觉得他们举足轻重。Key答案：No.Alwaysintroducethe5You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗？You'reenteringacabwithan6Key答案：Yes.Whenyourclientstepsoutofthecar,heorshewillbeonthecurbsideandthereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正确。当你的客户下车时，他／她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。Key答案：Yes.Whenyourclientst7Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？Atoasthasbeenproposedin8Key答案：No.Ifyoudo,thenyou'retoastingyourself.Stayseateduntileveryonehastoastedyouandthenstandupandmakeatoastofyourownstartingwithashort'thankyou'tothepersonwhotoastedyou.不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。Key答案：No.Ifyoudo,thenyou'9You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?

你在给某人打招呼或者说再见。该什么时候和他们握手？You'regreetingorsayinggoo10Key答案：Whenyou'reintroduced,attheirhome,attheiroffice,andonthestreet.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力（但是不要握疼）。Key答案：Whenyou'reintroduced,11You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Whatshouldyoudo?

你忘了和一个商务助理去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做？You'veforgottenalunchwith12Key答案：Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!给他打电话，另约一个时间。而且不要忘记为你的错误道歉。想象如果换了你你会有什么样的感觉！Key答案：Callandsetupanother13You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:

A.pickitupanddrinkit

B.usethespoonprovided

C.eathalfofitwithaspoonanddrinktheremainder在餐厅里，你的面前端上来一盅清汤，容器无柄。你将会怎么喝？

You'reinarestaurantandat14Key答案：B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.别忘了是汤而不是咖啡，应该使用所提供的汤匙来喝，也不可发出声音。高汤thinsoup;lightsoup;clearsoup;consomme

清汤thinsoup;lightsoup;clearsoup;consomme

浓汤thicksoup;pottage/potage

老汤soupstock

肉汤brothKey答案：B.It'snotacupofcof15You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:

A.tellthewaiter"nochampagne"

B.turnoveryourglass

C.askthewaitertopourwaterintoyourchampagneglassinstead

D.saynothingandallowthechampagnetobepoured你参加晚宴，这时香槟和甜品被端上来了，你其实不能喝酒，然而你知道主人会向你敬酒。你该怎么办？

You'reatadinnerandchampag16Key答案：8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.礼节性地喝一点比郑重提出自己不喝香槟更礼貌Key答案：8.D.It'smorepoliten17You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?

A.Takeitwithyou

B.Foldandplaceittotheleftofyourplate

C.Looselyfolditandplaceitontherightside

D.Leaveitonyourchair你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾？

You'reatatableinarestaur18Key答案：D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit?把它放在你的椅子上。千万别放在桌子上——万一上面有食物残渣呢？Key答案：D.Leaveitonyourchai19You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:

A.serveyourspousefirst

B.serveyourclient'sspousefirst

C.serveyouandyourspouselast你请客在饭店吃晚饭。客人中有两对夫妻，还有你最珍贵的客人及其妻子。你会让侍应生先为。。。服务？You'rehostingadinnerparty20Key答案：BandC.Sortofatrickquestion,butthisisimportant.要么让侍应生最后招呼自己与自己的配偶，要么让他先为贵客夫妇服务。Key答案：BandC.Sortofatric21You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:

A.at7:00PM

B.anytimebetween7:00PMand9:00PM

C.between7:00PMand7:30PM

D.goearlyandleaveearly宴会邀请函上注明时间“晚上7－9点”，你应该几点到？You'reinvitedtoareception22Key答案：A,B,orC.It'sterriblyimpolitetoarriveearly.比邀请函上面的时间早到达是非常不礼貌的。Key答案：A,B,orC.It'sterribl23You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?A.Whenyou'reintroduced

B.Attheirhome

C.Attheiroffice

D.Onthestreet

E.Whenyousaygood-bye

跟他人见面打招呼或者道别的时候。握手的合适时机是什么时候？

You'regreetingorsayinggoo24Key答案：A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力（但是不要握疼）。Key答案：A,B,C,D,andE.Inot25You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyou'respeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?你跟有四个人的一群人交谈，你应该跟哪些人保持目光交流？

You'retalkingwithagroupof26Key答案：B.Makeeyecontactwithalloftheindividualsyou'retalkingwith.跟这群人的每一位都做适当的眼神交流。Key答案：B.Makeeyecontactwit27Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍应生走到你跟前要为你倒酒，你不想喝，所以讲杯子倒过来放，这种做法对吗？Thewaiter'scomingtowardyo28Key答案：No.Again,don'tcallattentiontoyourdislikeofyourhost'schosenbeverage.还是不应该明显地拒绝饮酒。因为那样会让请客方感觉你不喜欢他们准备的酒水。Key答案：No.Again,don'tcallat29Whenyougreetavisitorinyouroffice,doyou:

A.saynothingandlethersitwhereshewishes?

B.tellherwheretosit?

C.say"Justsitanywhere"当你在办公室接待来宾时，告诉她随意坐，还是指定位置。。。。Whenyougreetavisitoriny30Key答案：B.Indicatingwhereyourguestshouldsitwillmakeherfeelmorecomfortable.示意客人就座的位置，会让客人感觉更加适应。Key答案：B.Indicatingwhereyou31You'reinvitedtodinnerinaprivatehome.Whendoyoutakeyournapkinfromthetableandplaceitonyourlap?

A.Openitimmediately

B.Waitforthehosttotakehisnapkinbeforetakingyours?

C.Waitfortheoldestpersonatthetabletotakehis?

D.Waitfortheacknowledgedheadofthetabletotakehersbeforetakingyours?受邀到朋友的家里做客时，该何时将餐巾从桌上取来放置大腿上？You'reinvitedtodinnerina32Key答案：B,C,orD.Justdon'tgrabitfirstunlessyou'replayingoneoftheseroles.反正不要第一个去拿。除非你负责协助做这些事。Key答案：B,C,orD.Justdon't33You'rescheduledtomeetabusinessassociateforworkinglunchandyouarriveafewminutesearlytofindasuitabletable.30minuteslateryourassociatestillhasn'tarrived.Doyou:A.orderyourlunchandeat?

B.continuewaitingandfuming生气thatyourassociateisn'tthere?

C.telltheheadwaiteryou'renotstayingandgivehimourcardwithinstructionstopresentittoyourassociatetoproveyouwerethere?

D.after15minutescallyourassociate?你跟一商业伙伴约好共进工作午餐，你提前几分钟到达了餐厅并找了一个合适的座位，半个小时后，你的商业伙伴还没到，你应该怎么做？

You'rescheduledtomeetabus34Key答案：A.You'vewaited30minutes.Expectanapologylater,though.可以先给自己要一些吃的，因为你足足等候了半个钟头，不过还是容许对方稍后道歉。Key答案：A.You'vewaited30minu35You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Doyou:

A.writealetterofapology?

B.sendflowers?

C.keepquietandhopeheforgetsaboutit?

D.callandsetupanotherappointment?

Youwillfindtheanswerstotheetiquettetesthere.Goodluck.你忘了和一个生意上的伙伴去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做？You'veforgottenalunchwit36Key答案：D.Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!给他打电话，另约一个时间。而且不要忘记为你的错误道歉。想象如果换了你你会有什么样的感觉！Key答案：D.Callandsetupanot37测测你对商务礼仪知多少38Key答案：Key答案：39测测你对商务礼仪知多少?测测你对商务礼仪知多少?40Businessandsocialetiquettecanbetricky,andmakingtherightmovescanmakeabigdifference.Takethisquickquizandseehowyoufareinthefollowingbusinesssituations.商务与社交礼节技巧性很强。举止得当会带来很大的区别。做一做下面的快速测验，看看遇到以下的商务情况你会怎么做。Businessandsocialetiquette41给同学们的任务TasksStep1：阅读理解Read&ComprehendStep2：讨论设计Discuss&PlanStep3：场景重现RolePlayingStep4：判断正误JudgeStep5:正确示范Demonstrate给同学们的任务TasksStep1：阅读理解Read42Yourboss,MsAlpha,enterstheroomwhenyou'remeetingwithanimportantclient,Mr.Beta.Youstandupandsay"MsAlpha,I'dlikeyoutomeetMr.Beta,ourclientfromSanDiego."Isthisintroductioncorrect?当你正在接见一个重要的客户贝塔先生时，你的上司阿尔法女士走了进来。你站起来说“阿尔法女士，这是我们的客户，来自圣地亚哥的贝塔先生。”这么介绍对吗？Yourboss,MsAlpha,enterst43Key答案：No.Alwaysintroducethemoreimportantpersonfirst.Youshouldaddressyourclientandsay"Mr.Beta,I'dlikeyoutomeetourVicePresidentofDevelopment,Ms.Alpha."Remembertousepeople'sformalbusinesstitles-ithelpstomakethemfeelimportant.不对，总要先介绍更重要的那个人。你应该称呼你的客户说：“贝塔先生，这是我们部门的副部长，阿尔法女士。”记住要使用人们的正式商务头衔－这么做有助于让他们觉得他们举足轻重。Key答案：No.Alwaysintroducethe44You'reenteringacabwithanimportantclient.Youpositionyourselfsotheclientisseatedcurbside.Isthiscorrect?

你和一个重要的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做正确吗？You'reenteringacabwithan45Key答案：Yes.Whenyourclientstepsoutofthecar,heorshewillbeonthecurbsideandthereforewon'thavetodealwithgettingoutintrafficorslidingacrosstheseat.正确。当你的客户下车时，他／她就会站在路边，因此就不必担心往来车辆或者挪位置下车了。Key答案：Yes.Whenyourclientst46Atoasthasbeenproposedinyourhonor.Yousay"thankyou"andtakeasipofyourdrink.Areyoucorrect?

人们提议向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？Atoasthasbeenproposedin47Key答案：No.Ifyoudo,thenyou'retoastingyourself.Stayseateduntileveryonehastoastedyouandthenstandupandmakeatoastofyourownstartingwithashort'thankyou'tothepersonwhotoastedyou.不对。如果你这么做，就是自己给自己敬酒。在座位上坐着，等每个人都给你敬完酒再站起来，对给你敬酒的人说一声简短的“谢谢”，然后开始致敬酒词。Key答案：No.Ifyoudo,thenyou'48You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?

你在给某人打招呼或者说再见。该什么时候和他们握手？You'regreetingorsayinggoo49Key答案：Whenyou'reintroduced,attheirhome,attheiroffice,andonthestreet.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力（但是不要握疼）。Key答案：Whenyou'reintroduced,50You'veforgottenalunchwithabusinessassociate.Youfeelterribleandknowhe'sfurious.Whatshouldyoudo?

你忘了和一个商务助理去吃午餐了。你觉得很糟糕，而且知道他生气了。你该怎么做？You'veforgottenalunchwith51Key答案：Callandsetupanotherappointment.Anddon'tforgettoapologizeforyourerror.Imaginehowyou'dfeelifitwasyou!给他打电话，另约一个时间。而且不要忘记为你的错误道歉。想象如果换了你你会有什么样的感觉！Key答案：Callandsetupanother52You'reinarestaurantandathinsoupisservedinacupwithnohandles.Toeatityoushould:

A.pickitupanddrinkit

B.usethespoonprovided

C.eathalfofitwithaspoonanddrinktheremainder在餐厅里，你的面前端上来一盅清汤，容器无柄。你将会怎么喝？

You'reinarestaurantandat53Key答案：B.It'snotacupofcoffee,forheaven'ssake.Anddon'tslurp,either.别忘了是汤而不是咖啡，应该使用所提供的汤匙来喝，也不可发出声音。高汤thinsoup;lightsoup;clearsoup;consomme

清汤thinsoup;lightsoup;clearsoup;consomme

浓汤thicksoup;pottage/potage

老汤soupstock

肉汤brothKey答案：B.It'snotacupofcof54You'reatadinnerandchampagneisservedwiththedessert.Yousimplycan'tdrinkchampagneyetknowthehostwillbeofferingatoast.Doyou:

A.tellthewaiter"nochampagne"

B.turnoveryourglass

C.askthewaitertopourwaterintoyourchampagneglassinstead

D.saynothingandallowthechampagnetobepoured你参加晚宴，这时香槟和甜品被端上来了，你其实不能喝酒，然而你知道主人会向你敬酒。你该怎么办？

You'reatadinnerandchampag55Key答案：8.D.It'smorepolitenottocallattentiontothefactthatyoucan'tdrinkchampagne.礼节性地喝一点比郑重提出自己不喝香槟更礼貌Key答案：8.D.It'smorepoliten56You'reatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,you'recalledtothetelephone.Whatdoyoudowithyournapkin?

A.Takeitwithyou

B.Foldandplaceittotheleftofyourplate

C.Looselyfolditandplaceitontherightside

D.Leaveitonyourchair你正在饭馆吃工作餐。吃饭的时候，有人叫你去听电话。你怎么处理你的餐巾？

You'reatatableinarestaur57Key答案：D.Leaveitonyourchair.Definitelydon'tputitonthetable--whatifyouhavecrumbsonit?把它放在你的椅子上。千万别放在桌子上——万一上面有食物残渣呢？Key答案：D.Leaveitonyourchai58You'rehostingadinnerpartyatarestaurant.Includedaretwoothercouples,andyourmostvaluableclientandhiswife.Youinstructthewaiterto:

A.serveyourspousefirst

B.serveyourclient'sspousefirst

C.serveyouandyourspouselast你请客在饭店吃晚饭。客人中有两对夫妻，还有你最珍贵的客人及其妻子。你会让侍应生先为。。。服务？You'rehostingadinnerparty59Key答案：BandC.Sortofatrickquestion,butthisisimportant.要么让侍应生最后招呼自己与自己的配偶，要么让他先为贵客夫妇服务。Key答案：BandC.Sortofatric60You'reinvitedtoareceptionandtheinvitationstates"7:00to9:00PM."Youshouldarrive:

A.at7:00PM

B.anytimebetween7:00PMand9:00PM

C.between7:00PMand7:30PM

D.goearlyandleaveearly宴会邀请函上注明时间“晚上7－9点”，你应该几点到？You'reinvitedtoareception61Key答案：A,B,orC.It'sterriblyimpolitetoarriveearly.比邀请函上面的时间早到达是非常不礼貌的。Key答案：A,B,orC.It'sterribl62You'regreetingorsayinggood-byetosomeone.When'sthepropertimetoshaketheirhand?A.Whenyou'reintroduced

B.Attheirhome

C.Attheiroffice

D.Onthestreet

E.Whenyousaygood-bye

跟他人见面打招呼或者道别的时候。握手的合适时机是什么时候？

You'regreetingorsayinggoo63Key答案：A,B,C,D,andE.Inotherwords,it'srarelyimpropertoshakesomeone'shand.Makesureyouhaveafirm(butnotpainful)handshakeforbothmenandwomen.当你在他们的家里、办公室或者街上被介绍和他们认识的时候。换言之，和某人握手没有什么不合适的。确保你与男士或者女士握手时都要有力（但是不要握疼）。Key答案：A,B,C,D,andE.Inot64You'retalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyou'respeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson(notlookingdirectlyintoanyone'seyes)?你跟有四个人的一群人交谈，你应该跟哪些人保持目光交流？

You'retalkingwithagroupof65Key答案：B.Makeeyecontactwithalloftheindividualsyou'retalkingwith.跟这群人的每一位都做适当的眼神交流。Key答案：B.Makeeyecontactwit66Thewaiter'scomingtowardyoutoservewine.Youdon'twantany.Youturnyourglassupsidedown.Areyoucorrect?侍应生走到你跟前要为你倒酒，你不想喝，所以讲杯子倒过来放，这种做法对吗？Thewaiter'scomingtowardyo67Key答案：No.Again,don'tcallattentiontoyourdislikeofyourhost'schosenbeverage.还是不应该明显地拒绝饮酒。因为那样会让请客方感觉你不喜欢他们准备的酒水。Key答案：No.Again,don'tcallat68Whenyougreetavisitorinyouroffice,doyou:

A.saynothingandlethersitwhereshewishes?

B.tellherwheretosit?

C.say"Justsitanywhere"当你在办公室接待来宾时，告诉她随意坐，还是指定位置。。。。Whenyougreetavisitoriny69Key答案：B.Indicatingwhereyourguestshouldsitwillmakeherfeelmorecomfortable.示意客人就座的位置，会让客人感觉更加适应。Key答案：B.Indicatingwhereyou70You'reinvitedtodinnerinaprivatehome.Whend