微笑服务培训资料课件

微笑的培训微笑的培训1无意识无能力有意识无能力有意识有能力无意识有能力你正处在哪个阶段？行为循环的四个阶段无意识有意识有意识无意识你正处在哪个阶段？行为循环的四个阶段2任何时候可以提出任何问题

Askquestionsatanytime分享知识和经验

Shareknowledgeandexperience在学习中找到乐趣

Behappyinfun给您的建议给您的建议3关于微笑服务

美国希尔顿酒店的董事长唐纳.希尔顿曾经说过，酒店的第一流设备重要，而第一流的微笑更为重要，如果缺少服务人员的微笑，就好比花园失去了春日的阳光和春风。关于微笑服务美国希尔顿酒店的董事长唐纳.希尔顿曾经说过4微笑如盐微笑是服务人员的第一项工作微笑是可以训练的带着笑容出现在顾客面前微笑可以拉近彼此的距离没有笑容就没有好的人际关系微笑如盐微笑是服务人员的第一项工作5微笑是服务人员的第一项工作——甜美的微笑能拉近彼此的距离

面对顾客目光友善，微笑真诚、亲切，表情自然伴随微笑要露出6-8颗门牙、嘴角微微上翘眼睛要礼貌正视顾客，不左顾右盼、心不在焉有目光的接触即要送上甜美真诚的微笑微笑是服务人员的第一项工作——甜美的微笑能拉近彼此的距离面6微笑的要素成都光大银行职员

诚恳的笑纯净的笑眼中含笑基本方法：放松面部肌肉，使嘴角微微上翘，让嘴唇略呈弧形，最后在不牵动鼻子，不发出笑声，不露出牙龈的前提下，微微一笑。微笑的要素成都光大银行职员诚恳的笑基本方法：放松面部肌肉，7服务意识与服务能力

什么是服务意识服务意识与服务能力“服务意识和服务能力的区别就在于，服务意识是愿不愿意做好的问题，而服务能力则是能不能做好的问题。”服务意识与服务能力什么是服务意识“服务意识和服务能力的区别8微笑服务意识

用心服务---假如我是消费者主动服务---要做的正是对方正在想的变通服务---工作标准是规范但顾客满 意才是目标激情服务---不厌其烦的态度假设顾客永远是对的微笑服务意识用心服务---假如我是消费者假设顾客永远是对的9“礼由心生，态度决定一切”

——培养良好的工作意识微笑服务培训资料课件10我应该怎么做呢？态度=100%

技能=100%如何分配？我应该怎么做呢？态度=100%11有一次一位客人乘坐一趟航班，这位客人是个身体不适的客人，在飞机上需要开水吃药。刚好在这个舱里面是个刚上岗实习的一个服务员。在为这个客人服务过程第一次的时候，由于在舱内忙于服务忘记（不及时）给这位身体不适的客人倒开水。这位客人第一次就生气的说了她。在服务的第二次过程中，由于不小心把水倒在客人的身上。这时候这位客人又一次生气了…在这次航班服务过程中连续使这位客人生气了三次。但是这位客人并没有投诉，反而在下飞机之前留了一封信。信上是这样说的“感谢你们对我的照顾，你们的笑容是最美的，下次我还会选择你们这趟航班”。因为：在几次的服务过程中这位服务员，只是用一种微笑来面对客人并向客人每一次道歉，而这种微笑是发自内心的。微笑的培训引例微笑的培训引例12微笑不花费一分钱，但却能给你带来巨大好处微笑会使对方富有，但不会使你变贫穷它只要瞬间，但它留给人的记忆却是永远微笑能给家庭带来幸福能给生意带来好运，给你带来友情微笑买不着、讨不来、借不到、偷不到是疾病的最好药方微笑的培训微笑不花费一分钱，但却能给你带来巨大好处微笑会使对方富有，但13一、诠释二、我们微笑的目标是什么？微笑的培训微笑——始终向与你目光相遇的客人微笑员工在工作岗位遇见客人或为客人服务时，能面带微笑，为服务对象创造出一种令人备感轻松的氛围，使客人在享受服务的过程中，感到愉快和舒适同时也体现出我们对客人的重视及服务人员良好的职业道德素质。一、诠释二、我们微笑的目标是什么？微笑的培训微笑——始终向与14三、微笑的形式微笑的培训第一种微笑是：笑不露齿，即嘴角微微上翘，嘴唇略呈弧形，不露出牙齿，目光柔和眉头自然舒展，让客人感觉到你的微笑。第二种微笑是：当你向客人问候的同时微笑，以露出上八颗牙齿左右为宜，要亲切、自然、优雅。三、微笑的形式微笑的培训第一种微笑是：笑不露齿，即嘴角微微上15四、微笑要适宜、适度微笑的培训我们在接待客人时，如果都能笑脸相迎、彬彬有理、态度和蔼，那么就会有更多的顾客光临我们的酒店。和善可亲的笑脸是不用本钱便能收获的法宝。当然，笑也要掌握分寸，如果在不该笑的时候发笑，或者在应该微笑时大笑，有时会使对方感到疑惑，甚至以为你是在取笑他，这显然是失礼的，所以微笑要适宜、适度。四、微笑要适宜、适度微笑的培训我们在接待客人时，如果都能笑脸16有一个西欧旅游团深夜到达某酒店，由于事先联系不周，客房已告客满，只好委屈他们睡在大厅的临时加铺。全团人员瞬时混乱，扬言要查看客房，看看是否真的无房。此时此刻，西装革履、风度翩翩的客房部经理出现在他们面前，该经理脸上露出了微笑，面对客人连珠炮似的责问，他又微笑地耸耸肩胛，表示无可奈何爱莫能助。谁知这一笑更笑坏事了，客人本来就因住不到房间而满肚子气，又认为客房部经理的笑是尖刻的讥笑，是对他们的蔑视，这批教养有素的西方客人竟愤怒地拍着桌子大声吼到：“你再这样笑，我们就揍你。”因为不合适宜的微笑，竟闹到这般地步，是这位经理所未料到的。这场风波由于在场的翻译人员再三的解释“打圆场”，才避免了事态的进一步扩大，但已给客人的旅途中带来了不愉快的阴影。微笑的培训引例微笑的培训引例17五、微笑的三结合微笑的培训与身体的结合微笑要与正确的身体语言相结合，才会相得益彰，给客户以最佳印象的。与语言的结合微笑着说“早上好”、“您好”、“欢迎光临”等礼貌用语，不要光笑不说，或光说不笑。五、微笑的三结合微笑的培训与身体的结合与语言的结合18微笑的培训与眼睛的结合当你在微笑的时候，你的眼睛也要“微笑，”否则，给人的感觉是“皮笑肉不笑”。眼睛会说话，也会笑。如果内心充满温和、善良和厚爱时，那眼睛的笑容一定非常感人。眼睛的笑容有两种：一是“眼形笑，”一是“眼神笑。”微笑的培训与眼睛的结合19微笑的培训六、微笑的魅力微笑是沟通心灵的桥梁微笑虽小，却能做大文章。如果把微笑比做缩短人与人之间距离的纽带，那么笑脸相迎，则是我们沟通感情的最好方式。微笑要发自内心，是受个人情绪所控制的一种表现笑也能笑出文化、笑出修养。实际上，微笑只一种面部表情，真正的含义是对客人的诚意和爱心，如你有主人翁精神的高度责任感，就会把微笑当成一种法宝，当成企业竞争的力量。微笑的培训六、微笑的魅力微笑是沟通心灵的桥梁微笑要发自内心，20微笑的培训微笑是自信的象征俗话说：出门看天色，进门看脸色。“实践证明，如果我们服务人员以热情的话语、和蔼的态度、亲切的微笑来迎接客人，就会使我们的酒店老客天天来，天天迎新客，这一切告诉我们，诚招天下客，客从笑中来，笑脸增友情，笑脸出效益。”微笑是通向世界的护照，是打动客人心弦最美好的语言。微笑的培训微笑是自信的象征21课程探讨1、结合问候实践练习2、自由交流微笑的培训在迎面相逢、目光相遇时与客人微笑问候，并尽可能的尊称客人姓氏，声音适中、亲切、自然。课程探讨1、结合问候实践练习2、自由交流微笑的培训22微笑训练微笑训练23情景熏陶法情景熏陶法24对镜微笑法对镜微笑法25筷子微笑法筷子微笑法26微笑服务培训资料课件27微笑的培训THEENDTHANKYOU！THANKYOU！28感谢您的下载，特赠送精品文章《体能训练技巧-TRX悬挂训练系统》工作之余锻炼身体，若不需要请删除后使用，谢谢您的理解，祝您生意兴隆，事业高攀。RX训练带是源于美国海军陆战队，刚开始的雏形是以高密度毛巾制成的训练道具，后来，有一名叫兰迪的美国海豹突击队的指挥官，在退役后重新设计了该套装备和训练计划，变成民用的健身课程-------“TRX悬挂训练系统”，整套装备的主要部分是宽

1.5英寸，额定张力为

1250磅的尼龙绳子，长度范围从

6英尺调整至

12英尺，橡胶把手更适应双手抓缚或是双脚悬挂等地面训练动作，扣锁由曾用于卡宾枪的材料制成，且易于调整，其自用不到

2磅，1分钟就能悬挂妥当，装在袋子里便于携带到任何地方，可固定在单杠上或卡在门缝里，或系在树枝上，适合绝大多数的训练环境，如果加上哑铃或健身球一起锻炼，可增加更高阶的难度。

ꢀꢀ感谢您的下载，特赠送精品文章《体能RX训练带是源于美国海军29悬挂训练：用练习者自身体重做负重，能够允许肌肉在多个平面上做运动，同时保证更多的肌肉和关节参与，能够打造更加结实的肌肉，稳定灵活的关节，坚固的核心力量和正确的体态，帮助在任何运动项目上获得更佳的运动表现，TRX还是运动康复的重要手段之一TRX动作解读：ꢀꢀ增加阻力：1.身体角度越大，阻力越大

2.抬起一边大腿，有助于锻炼更多平衡力3.离支点越远，越吃力，对稳定性要求越高减低难度：一腿向前踮地，有助于身体减重1.chestpress/flycombo(推胸飞鸟组合)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到

90度停下，再慢慢还原，然后双手打开做飞鸟，同时一脚往前踮地，再还原，交替练习。ꢀꢀ悬挂训练：用练习者自身体重做负重，能够允许肌肉在多个平面上做302.chestpress(推胸)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到

90度停下，再慢慢还原(难度增加：双腿合并或单腿抬起，或把身体斜度增加)ꢀꢀ3.lungefly(弓步飞鸟)：1.手臂握住绳子，双手伸直，肘保持一点弯曲，挺胸收腹，身体重心微向前倾，双手打开做飞鸟，同时一脚往前踮地。用胸部发力，再还原4.chestpress-singlelegextended(推胸-单腿伸展)：人背向绳子，手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，一脚撑地，一脚向前抬起，身体重心微微向前，用胸肌发力慢慢打开双手并让它弯曲到

90度停下，再慢慢还原.ꢀꢀ2.chestpress(推胸)：人背向绳子，手臂握住绳31ꢀ5.Suspendedinclinepress-legup(悬浮上斜推-抬脚)：双手撑住地面，一脚勾住绳子，稳定腹部，另一腿向上抬靠紧固定腿，然后做俯卧撑。6.Atomicpushup(俯卧撑收腹)：双手撑住地面，双脚勾住绳子，稳定腹部，一下俯卧撑，还原后，双脚以腹部力量靠向胸部，再慢慢伸直还原，交替练习。7.backrow(背部划船)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，以背部发力，手臂夹紧身体两侧往后收，肩胛骨向后夹，把绳子拉到小腹，保持住再慢慢还原(难度增加：双腿合并或单腿抬起，或把身体斜度增加)ꢀ5.Suspendedinclinepress-le32ꢀꢀꢀꢀ8.elevatedbackrow(高位划船)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，加大身体斜度，以背部发力，手臂夹紧身体两侧往后收，肩胛骨向后夹，把绳子拉到小腹，保持住再慢慢还原ꢀꢀ9.powerpull-singlearm(力量拉伸-单臂)：双腿分开与肩同宽，单手抓住绳子，张开身体，另一边手臂绕身体旋转

180度触摸绳子，完后慢慢还原。10.lowdeltoidfly(低位三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，直手向下向后滑，慢慢还原。ꢀꢀꢀꢀ8.elevatedbackrow(高位划船)3311.‘’T’’deltoidfly(‘t‘型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈‘T’型，再慢慢还原(难度增加：把身体斜度增加)12.‘Y’deltoidfly(‘Y’型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈‘Y’型，再慢慢还原(难度增加：把身体斜度增加)13.‘W’deltoidfly(‘W’型三角肌飞鸟)：手臂握住绳子，掌心向上，双手伸直向前，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，张开双手与身体呈‘W’型，再慢慢还原(难度增加：把身体斜度增加)11.‘’T’’deltoidfly(‘t‘型三角肌飞3414.Hightricepspress(高位肱三头肌弯曲)：人背向绳子，手臂向前握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向前，然后把肘部弯曲，肱三头肌发力，再慢慢还原(难度增加：把身体斜度增加)15.Dips(臂屈伸)：手臂在身体两侧，双手握住绳子，双腿呈箭步姿势，然后肱三头肌和胸肌发力，双臂弯曲成

90度再慢慢还原(难度增加：把一只腿往后抬或两腿前放或抬高)16.Highbicepcurl(高位肱二头肌弯曲)：手臂握住绳子，双手伸直，肘保持一点弯曲，膝盖一点点弯曲，两腿跟肩一样宽，身体重心微微向后，以肱二头肌发力，弯曲手臂，再慢慢还原(难度增加：把身体斜度增加)14.Hightricepspress(高位肱三头肌弯35Therearemomentsinlifewhenyoumisssomeonesomuchthatyoujustwanttopickthemfromyourdreamsandhugthemforreal!Dreamwhatyouwanttodream;gowhereyouwanttogo;bewhyouwanttobe,becauseyouhaveonlyonelifeandonechancetodoallthethingsyouwanttodo.ꢀMayyouhaveenoughhappinesstomakeyousweet,enoughtrialstomakeyoustrong,enoughsorrowtokeepyouhuman,enoughhopetomakeyouhappy?Alwaysputyourselfinothers’shoes.Ifyoufeelthatithurtsyou,itprobablyhurtstheotherperson,too.ꢀThehappiestofpeopledon’tnecessarilyhavethebestofeverything;theyjustmakethemostofeverythingthatcomesalongtheirway.Happinessliesforthosewhocry,thosewhohurt,thosewhohavesearched,andthosewhohavetried,foronlytheycanappreciatetheimportanceofpeoplewhohavetouchedtheirlives.Lovebeginswithasmile,growswithakissandendswithatear.Thebrightestfuturewillalwaysbebasedonaforgottenpast,youcan’tgoonwellinlifeuntilyouletgoofyourpastfailuresandheartaches.ꢀWhenyouwereborn,youwerecryingandeveryonearoundyouwassmiling.Liveyourlifesothatwhenyoudie,you'retheonewhoissmilingandeveryonearoundyouiscryig.Pleasesendthismessagetothosepeoplewhomeansomethingtoyou,tothosewhohavetouchedyourlifeinonewayoranother,tothosewhomakeyousmilewhenyoureallyneedit,tothosethatmakeyouseethebrightersideofthingswhenyouarereallydown,tothosewhoyouwanttoletthemknowthatyouappreciatetheirfriendship.Andifyoudon’t,don’tworry,nothingbadwillhappentoyou,youwilljustmissoutontheopportunitytobrightensomeone’sdaywiththismessage.Sincewewenttoschool,wehaveaccesstoEnglishallthetime,becauseitisoneofthenecessarysubjects.Beforeweattendcollege,wekeepourattentiononthegrammar,butnowcollegemeansthenewstageandweshouldpayattentiontopracticalEnglish.Herearesomesuggestions.First,itisimportanttospeakoutloudly.ThepurposeoflearningEnglishistocommunicatewithforeigners,soastogettoknowmoreabouttheworld.Grammarisnottheonlythingwecareabout.WhatweshoulddoistoopenourmouthsandimproveourabilitytousespokenEnglish.Itbeginswithreadingtextbooks.Whenwelistentothetapesandrepeatmanytimes,thenourd.PresidentTrump,asheoftendoes,hadafewthingstosayAfteradmittingthathehadbeenlonelyovertheholidays,TrumptookadvantageofhisfirstpublicappearanceofthenewyearWednesdaytoairlingeringgrievances,makemultiplefalseclaimsandreinforcerecentdecisionsthathaverattledfinancialmarketsandhisparty’sleaders.Asheheldforthformorethan90minutesbeforeasmallpoolofTherearemomentsinlifewhen36本文为

Word版资料，可以任意修改编辑。如果你看到我上传的资料这个后缀，请删除后使用。高效学习方法和技巧学习需要方法，找到适合自己的方法，学习才能事半功倍。接下来，我结合我自己的学习情况，给大家总结的高效学习《五部曲》一、预习是学习的重要环节上课前充分预习，考试前充分地复习，与“打有准备之仗”有同曲之道。预习效果好，听课才能有针对性；听课有针对性，复习才能顺利进行；复习深刻，作业、考试才能得心应手。所以说预习是学生学习过程中一个必不可少的环节。ꢀꢀꢀ二、掌握好高效的听课方法课上集中精力听课，是掌握知识的捷径。听讲时，思想上必须与老师讲解的思路保持一致，听老师对事物是怎样分析、推理；听老师解决问题是用什么方法、技巧；听老师对问题有哪些提问和解释。这样才能把握住听课的重点。听讲中，要把自己在预习中的理解，和老师讲解的相比较，看自己和老师有哪些相同点和区别点。ꢀꢀꢀ三、合理安排复习时间很多科学家通过研究发现，有几个时间段有利于巩固记忆：一是学习后最初几分钟内，电生理活动引起蛋白质的合成；二是学习后在

48小时内复习；三是一周之后脑突触发生永久性变化。根据人在学习过程中这一生理变化，采用复习加强记忆就显得特别重要了。如果我们能够在学习的内容即将忘记时进行复习，那么复习的效果最好，效率也最高。著名的心理学家艾宾浩斯通过实验发现了人的记忆与遗忘规律。实验证明：在学习仅过了

20分钟后，就忘记记忆内容的

42%，1天后忘却量已经达到了

66%，到了第

31天，忘却量高达79%。他根据实验结果，画成了著名的遗忘曲线。并表明遗忘的规律是“先快后慢”。这条规律提示我们，—定要尽早、及时地对所学知识进行复习，以便在知识还在大脑内时就加深印记，否则大脑中已经没有痕迹了，只能再费精力重学。合理安排复习时间特别重要并且必要，制定复习计划，严格按精英特计划执行，并力求形成习惯，是我们每一位学生都应该力求努力做到。ꢀ我们为什么要复习呢？因为我们记忆效果没有那么好，不可能过目不忘，所以需要重复、增强记忆。同时，复习的进展也有利于学习效率的提高。ꢀꢀꢀ四、做作业的科学方法这里有七种做作业的技巧：ꢀꢀ1、先复习后做作业。复习是做好作业的关键，只有复习得好，作业才能做得好。做作业前先把老师这一节课所讲的内容认真地看一看，弄清楚基本原理和概念后再去做作业，作业才能做得既快又好。ꢀꢀ2、认真审题。

做作业最关键的—步就是审题，连题都判断错了，作业内容就全错了。首先第—步要弄清楚题目的内容，所给的条件，什么要求，需要联系哪些知识等等；其次是考虑好解题思路、方法、步骤，要善于把—道题分成几部分，化大为小、化难为易、分清其中的已知和未知，弄清各部分的联系，设计好整个解题步骤，—定要让自己做到不明白题意不做题，不清楚方法步骤不下笔。ꢀꢀ3、细心的做题。

做题是表达思路的全过程，这个过程要求既动脑、又动手。做题的关键是要保证“规范”、“准确”。要做到这两点就要求学生认真的抄好题，书写格式必须正确、规范，严格按照各类题的解题要求，仔细演算解题的每—步，得出正确的结果。只有平时做题认真细致，步骤完整，思路正确，表达严密，准确无误，考试时才能按照这种良好的习惯进行ꢀꢀ五、重视错题积累在学习的过程中，同学们可能遇到过一错再错的现象究其原因，多数是由于在学习中不求甚解，不注意总结积累所致。那么，该怎么办呢？实践证明，自编一本“易错题集”是避免做题一错再错的最好办法。错题本的复习方法：1、每周把该周错题本中记录的题目快速浏览一遍；2、每月把该月错题本中记录的题目再快速浏览一遍；3、每个季度把错题本中三个月记录的题目再快速浏览一遍；4、大考前把该错题本中的所有题目认真复习一遍，确保题不二错↓←≠¥θ￥®÷㎝②￥◎…ɡ©≥≧ɑ←‰®½¼￥＄§¦β↓×√㎜ɡ©≥≧ɑ←‰®↓←≠¥θ￥®÷㎝½¼￥＄§¦β↓×√㎜②￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧－￥¾½¼￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜↓←≠¥θ￥®÷㎝②￥◎…ɡ©≥≧ɑ←‰®½¼￥＄§¦β↓×√㎜ɡ©≥≧ɑ←‰®↓←≠¥θ￥®÷㎝½¼￥＄§¦β↓×√㎜②￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧－￥¾½¼￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜≧ɑ←‰ɡ©≥←‰®½¼↓←≠¥θ￥®÷㎝②￥◎…ɡ©≥≧ɑ←‰®½¼￥＄§¦β↓×√㎜ɡ©≥≧ɑ←‰®↓←≠¥θ￥®÷㎝½¼￥＄§¦β↓×√㎜②￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧－￥¾½¼￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜↓×√㎜↓←②￥←‰®½¼←‰®½¼←‰®½¼←‰®½¼←‰®½¼←‰®½↓←≠¥θ￥®÷㎝②￥◎…ɡ©≥≧ɑ←‰®½¼￥＄§¦β↓×√㎜ɡ©≥≧ɑ←‰®↓←≠¥θ￥®÷㎝½¼￥＄§¦β↓×√㎜②￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧－￥¾½¼￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜↓×√㎜↓←②￥←‰®½¼←‰®½¼←‰®½¼←‰®½¼←‰®½¼←‰®½¼↓←≠¥θ￥®÷㎝②￥◎…ɡ©≥≧ɑ←‰®½¼￥＄§¦β↓×√㎜ɡ©≥≧ɑ←‰®↓←≠¥θ￥®÷㎝½¼￥＄§¦β↓×√㎜②￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧￥◎…ɡ©≥≧ɑ←‰®ɡ©≥≧－￥¾½¼￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√㎜￥＄§¦β↓×√㎜½¼￥＄§¦β↓×√精编资料

欢迎下载Therearemomentsinlifewhenyoumisssomeonesomuchthatyoujustwanttopickthemfromyourdreamsandhugthemforreal!Dreamwhatyouwanttodream;gowhereyouwanttogo;bewhatyouwanttobe,becauseyouhaveonlyonelifeandonechancetodoallthethingsyouwanttodo.ꢀMayyouhaveenoughhappinesstomakeyousweet,enoughtrialstomakeyoustrong,enoughsorrowtokeepyouhuman,enoughhopetomakeyouhappy?Alwaysputyourselfinothers’shoes.Ifyoufeelthatithurtsyou,itprobablyhurtstheotherperson,too.ꢀThehappiestofpeopledon’tnecessarilyhavethebestofeverything;theyjustmakethemostofeverythingthatcomesalongtheirway.Happinessliesforthosewhocry,thosewhohurt,thosewhohavesearched,andthosewhohavetried,foronlytheycanappreciatetheimportanceofpeoplewhohavetouchedtheirlives.Lovebeginswithasmile,growswithakissandendswithatear.Thebrightestfuturewillalwaysbebasedonaforgottenpast,youcan’tgoonwellinlifeuntilyouletgoofyourpastfailuresandheartaches.ꢀWhenyouwereborn,youwerecryingandeveryonearoundyouwassmiling.Liveyourlifesothatwhenyoudie,you'retheonewhoissmilingandeveryonearoundyouiscryig.Pleasesendthismessagetothosepeoplewhomeansomethingtoyou,tothosewhohavetouchedyourlifeinonewayoranother,tothosewhomakeyousmilewhenyoureallyneedit,tothosethatmakeyouseethebrightersideofthingswhenyouarereallydown,tothosewhoyouwanttoletthemknowthatyouappreciatetheirfriendship.Andifyoudon’t,don’tworry,nothingbadwillhappentoyou,youwilljustmissoutontheopportunitytobrightensomeone’sdaywiththismessage.Sincewewenttoschool,wehaveaccesstoEnglishallthetime,becauseitisoneofthenecessarysubjects.Beforeweattendcollege,wekeepourattentiononthegrammar,butnowcollegemeansthenewstageandweshouldpayattentiontopracticalEnglish.Herearesomesuggestions.First,itisimportanttospeakoutloudly.ThepurposeoflearningEnglishistocommunicatewithforeigners,soastogettoknowmoreabouttheworld.Grammarisnottheonlythingwecareabout.WhatweshoulddoistoopenourmouthsandimproveourabilitytousespokenEnglish.Itbeginswithreadingtextbooks.Whenwelistentothetapesandrepeatmanytimes,thenourd.PresidentTrump,asheoftendoes,hadafewthingstosayAfteradmittingthathehadbeenlonelyovertheholidays,TrumptookadvantageofhisfirstpublicappearanceofthenewyearWednesdaytoairlingeringgrievances,makemultiplefalseclaimsandreinforcerecentdecisionsthathaverattledfinancialmarketsandhisparty’sleaders.Asheheldforthformorethan90minutesbeforeasmallpoolofreportersandphotographers,membersofhisCabinet,ostensiblycalledtotheWhiteHouseforameeting,satquietlyaroundalongconferencetable.TrumpdefendedhisdecisionlastmonthtowithdrawU.S.troopsfromSyriaandsharplycutthedeploymenttoAfghanistan,movesthatdisturbedRepublicanalliesinCongressandpromptedtheresignationofDefenseSecretaryJamesN.Mattis.Indoingso,hecontradictedhisownrecentclaimthattheU.S.hadachieveditsobjectivesoftotalvictoryoverIslamicStatemilitantsinSyria.“Look,wedon'twantSyria,”hecontinued.“We'retalkingaboutsandanddeath.That'swhatwe'retalkingabout.We'renottalkingaboutvastwealth.We'retalkingaboutsandanddeath,”hesaid,seeminglycontrastingthewar-wrackedcountrywithIraqanditsvastoilreserves.Iran“candowhattheywantthere,frankly,”headded,acommentlikelytounnerveofficialsinIsrael,whohaveworriedthataU.S.withdrawalfromitspositionsineasternSyriawouldallowIrantoexpanditsinfluencethere.“It’snotmyfault,”hesaid.“Ididn’tputusthere.”TrumpofferedlittlefurtherclarityontheU.S.withdrawalfromSyria,whichheinitiallysaidwouldtakeplacein30days,sayingnowthatthepulloutwill“takeplaceoveraperiodoftime.”Later,inalongriffaboutAfghanistan,TrumpseemedtoendorseMoscow’s1979invasionofthecountry—anactthattheU.S.viewedasanattempttospreadcommunismandwagedalong,covertoperationtocombatduringtheCarterandReaganadministrations.“ThereasonRussiawasinAfghanistanwasbecauseterroristsweregoingintoRussia,”Trumpsaid,makingacasetoleavethepolicingofhotspotsintheMideastandCentralAsiatocountriesintheregion.“Theywererighttobethere.Theproblemisitwasatoughfight.”TheSovietUnioneventuallywasbankruptedbyitsAfghanwar,Trumpadded.“RussiausedtobetheSovietUnion.AfghanistanmadeitRussia,becausetheywentbankruptfightinginAfghanistan.”HistoriansgenerallyagreethattheRussianinvasionandsubsequentoccupationofmuchofAfghanistanwasoneofseveralfactorsthatcontributedtothecollapseoftheSovietUnion,althoughthecountryneverwentbankrupt.Foryears,RepublicanshavecreditedPresidentReaganwithbringinganendtotheSovietUnionbyhisaggressiveincreaseinU.S.militaryspending.Trump’scommentsstoodinstarkcontrasttotheviewMattisespousedintheresignationletterhepresentedlastmonthafterfailingtoconvincethepresidenttoholdoffonwithdrawingfromSyria.“Wemustdoeverythingpossibletoadvanceaninternationalorderthatismostconducivetooursecurity,prosperityandvalues,andwearestrengthenedinthiseffortbythesolidarityofouralliances,”Mattiswrote.Mattis’commentsclearlystungTrump,whorespondedlastmonthwithcriticismofhisformerPentagonchief.OnWednesday,hesteppedthatup,claimingthathefiredMattis.“What'shedoneforme?HowhadhedoneinAfghanistan?Nottoogood,”Trumpsaid.“Asyouknow,PresidentObamafiredhim,andessentiallysodidI.”ObamadidnotfireMattis,althoughthegeneraldidretireseveralmonthsearlyin2013fromhispositionastheheadofthemilitary’sCentralCommandafterdissentingfromObamaadministrationpolicydecisions.TuesdaywasMattis’finaldayatthePentagon.Trump,inafitofpiqueaftertheresignationletterbecamepublic,hadmovedupMattis’terminationdateInadditiontohisforeignpolicycomments,TrumpalsodownplayedDecember’sstockmarketlosses,whicherasedallpositivegainsfortheyear,as“alittleglitch”andasserted—wrongly—thatthereare“probably30-35million”immigrantsintheU.S.illegally.ThenonpartisanPewResearchCenterestimatesthatasof2016,therewere10.7millionunauthorizedimmigrantslivinginthecountry,anumberthathasdeclinedinrecentyears.TrumprepeatedhiscallforDemocratstoagreeto$5.6billioninfundingforaborderwall,andexpressedsurprisenottohavereceivedoverturesfromthemovertheholidaystonegotiateanendtothegovernmentshutdown.“IwasintheWhiteHouseallbymyselfforsixorsevendays,”hesaid.“Itwasverylonely.MyfamilywasdowninFlorida.Isaid,‘Staythereandenjoyyourself.’IfeltIshouldbeherejustincasepeoplewantedtocomeandnegotiatethebordersecurity.”Trump,whometlaterinthedaywithcongressionalleadersawayfromTVcameras,hasalreadydismissedafundingproposalfromHouseDemocraticleaderNancyPelosithatincludes$1.3billioninbordersecurityfunding.Whileleavingthedooropentoacompromise,Trumpcontinuedtoarguefortheimportanceofawall,pointingtootherexamplesofbarriers.HeincorrectlyassertedthatObama’sWashingtonresidenceissurroundedbya10-footwallandcitedtheVatican,whichhesaid“hasthebiggestwallofthemall.”“Whentheysaythewallisimmoral,thenyoubetterdosomethingabouttheVatican,”hesaid.“Wallswork.”AsTrumpspoke,a“GameofThrones”-stylemovieposterteasingIransanctions—“SANCTIONSARECOMING,”itread—layunfurledacrossthetabledirectlyinfrontofhim.Buthemadenoremarksonthesubject.Hedid,however,commentonSen.-electMittRomneyofUtah,whowroteintheWashingtonPostonTuesdaythathewastroubledbyTrump’s“deepdescentinDecember”andthathisdeficitin“presidentialleadershipinqualitiesofcharacter…hasbeenmostglaring.”“IwishMittcouldbemoreofateamplayer,”Trumpsaid.“Andifhe’snot,that’sOKtoo.”SeemingtowarnRomneyaboutthefatethatliesaheadforRepublicanlawmakerswhovocallycriticizehimandhispresidency,Trumpboastedthathe“gotridof”formerSens.JeffFlakeofArizonaandBobCorkerofTennessee,bothofwhomoptednottoseeknewtermslastyear.Accusingbothmenofseekingpublicityintakingstandsagainsthim,TrumpsuggestedthatFlakewouldbeseekingajobasapaidcablenewscontributor—orperhapsinanotherprofessionthatTrumphimselfonceplied.“JeffFlakeisnowsellingrealestateorwhateverhe’sdoing,”hesaiddismissively.Therearemomentsinlifewhenyoumisssomeonesomuchthatyoujustwanttopickthemfromyourdreamsandhugthemforreal!Dreamwhatyouwanttodream;gowhereyouwanttogo;bewhatyouwanttobe,becauseyouhaveonlyonelifeandonechancetodoallthethingsyouwanttodo.ꢀMayyouhaveenoughhappinesstomakeyousweet,enoughtrialstomakeyoustrong,enoughsorrowtokeepyouhuman,enoughhopetomakeyouhappy?Alwaysputyourselfinothers’shoes.Ifyoufeelthatithurtsyou,itprobablyhurtstheotherperson,too.ꢀThehappiestofpeopledon’tnecessarilyhavethebestofeverything;theyjustmakethemostofeverythingthatcomesalongtheirway.Happinessliesforthosewhocry,thosewhohurt,thosewhohavesearched,andthosewhohavetried,foronlytheycanappreciatetheimportanceofpeoplewhohavetouchedtheirlives.Lovebeginswithasmile,growswithakissandendswithatear.Thebrightestfuturewillalwaysbebasedonaforgottenpast,youcan’tgoonwellinlifeuntilyouletgoofyourpastfailuresandheartaches.ꢀWhenyouwereborn,youwerecryingandeveryonearoundyouwassmiling.Liveyourlifesothatwhenyoudie,you'retheonewhoissmilingandeveryonearoundyouiscryig.Pleasesendthismessagetothosepeoplewhomeansomethingtoyou,tothosewhohavetouchedyourlifeinonewayoranother,tothosewhomakeyousmilewhenyoureallyneedit,tothosethatmakeyouseethebrightersideofthingswhenyouarereallydown,tothosewhoyouwanttoletthemknowthatyouappreciatetheirfriendship.Andifyoudon’t,don’tworry,nothingbadwillhappentoyou,youwilljustmissoutontheopportunitytobrightensomeone’sdaywiththismessage.Sincewewenttoschool,wehaveaccesstoEnglishallthetime,becauseitisoneofthenecessarysubjects.Beforeweattendcollege,wekeepourattentiononthegrammar,butnowcollegemeansthenewstageandweshouldpayattentiontopracticalEnglish.Herearesomesuggestions.First,itisimportanttospeakoutloudly.ThepurposeoflearningEnglishistocommunicatewithforeigners,soastogettoknowmoreabouttheworld.Grammarisnottheonlythingwecareabout.WhatweshoulddoistoopenourmouthsandimproveourabilitytousespokenEnglish.Itbeginswithreadingtextbooks.Whenwelistentothetapesandrepeatmanytimes,thenourd.PresidentTrump,asheoftendoes,hadafewthingstosayAfteradmittingthathehadbeenlonelyovertheholidays,TrumptookadvantageofhisfirstpublicappearanceofthenewyearWednesdaytoairlingeringgrievances,makemultiplefalseclaimsandreinforcerecentdecisionsthathaverattledfinancialmarketsandhisparty’sleaders.Asheheldforthformorethan90minutesbeforeasmallpoolofreportersandphotographers,membersofhisCabinet,ostensiblycalledtotheWhiteHouseforameeting,satquietlyaroundalongconferencetable.TrumpdefendedhisdecisionlastmonthtowithdrawU.S.troopsfromSyriaandsharplycutthedeploymenttoAfghanistan,movesthatdisturbedRepublicanalliesinCongressandpromptedtheresignationofDefenseSecretaryJamesN.Mattis.Indoingso,hecontradictedhisownrecentclaimthattheU.S.hadachieveditsobjectivesoftotalvictoryoverIslamicStatemilitantsinSyria.“Look,wedon'twantSyria,”hecontinued.“We'retalkingaboutsandanddeath.That'swhatwe'retalkingabout.We'renottalkingaboutvastwealth.We'retalkingaboutsandanddeath,”hesaid,seeminglycontrastingthewar-wrackedcountrywithIraqanditsvastoilreserves.Iran“candowhattheywantthere,frankly,”headded,acommentlikelytounnerveofficialsinIsrael,whohaveworriedthataU.S.withdrawalfromitspositionsineasternSyriawouldallowIrantoexpanditsinfluencethere.“It’snotmyfault,”hesaid.“Ididn’tputusthere.”TrumpofferedlittlefurtherclarityontheU.S.withdrawalfromSyria,whichheinitiallysaidwouldtakeplacein30days,sayingnowthatthepulloutwill“takeplaceoveraperiodoftime.”Later,inalongriffaboutAfghanistan,TrumpseemedtoendorseMoscow’s1979invasionofthecountry—anactthattheU.S.viewedasanattempttospreadcommunismandwagedalong,covertoperationtocombatduringtheCarterandReaganadministrations.“ThereasonRussiawasinAfghanistanwasbecauseterroristsweregoingintoRussia,”Trumpsaid,makingacasetoleavethepolicingofhotspotsintheMideastandCentralAsiatocountriesintheregion.“Theywererighttobethere.Theproblemisitwasatoughfight.”TheSovietUnioneventuallywasbankruptedbyitsAfghanwar,Trumpadded.“RussiausedtobetheSovietUnion.AfghanistanmadeitRussia,becausetheywentbankruptfightinginAfghanistan.”HistoriansgenerallyagreethattheRussianinvasionandsubsequentoccupationofmuchofAfghanistanwasoneofseveralfactorsthatcontributedtothecollapseoftheSovietUnion,althoughthecountryneverwentbankrupt.Foryears,RepublicanshavecreditedPresidentReaganwithbringinganendtotheSovietUnionbyhisaggressiveincreaseinU.S.militaryspending.Trump’scommentsstoodinstarkcontrasttotheviewMattisespousedintheresignationletterhepresentedlastmonthafterfailingtoconvincethepresidenttoholdoffonwithdrawingfromSyria.“Wemustdoeverythingpossibletoadvanceaninternationalorderthatismostconducivetooursecurity,prosperityandvalues,andwearestrengthenedinthiseffortbythesolidarity本文为Word版资料，可以任意修改编辑。如果你看到我上传37ofouralliances,”Mattiswrote.Mattis’commentsclearlystungTrump,whorespondedlastmonthwithcriticismofhisformerPentagonchief.OnWednesday,hesteppedthatup,claimingthathefiredMattis.“What'shedoneforme?HowhadhedoneinAfghanistan?Nottoogood,”Trumpsaid.“Asyouknow,PresidentObamafiredhim,andessentiallysodidI.”ObamadidnotfireMattis,althoughthegeneraldidretireseveralmonthsearlyin2013fromhispositionastheheadofthemilitary’sCentralCommandafterdissentingfromObamaadministrationpolicydecisions.TuesdaywasMattis’finaldayatthePentagon.Trump,inafitofpiqueaftertheresignationletterbecamepublic,hadmovedupMattis’terminationdateInadditiontohisforeignpolicycomments,TrumpalsodownplayedDecem